Key Account Sales Manager

Key Account Manager

Key Responsibilities:

• Account Management:

• Build and maintain strong, long-term relationships with key clients in the AV sector.

• Sales & Revenue Growth:

• Identify upsell and cross-sell opportunities within existing accounts to achieve or exceed sales targets.

• Customer Engagement:

• Act as the primary point of contact for key accounts, ensuring a high level of client satisfaction through proactive communication and problem-solving.

• Project Coordination:

• Collaborate with technical teams, project managers, and support staff to ensure seamless delivery of AV solutions.

• Forecasting & Reporting:

• Develop accurate sales forecasts, account plans, and regular performance reports for senior management.

• Market Insight:

• Stay informed about industry trends, competitor activities, and technological advancements to provide strategic insights to clients.

• Contract Negotiation:

• Lead negotiations on pricing, terms, and agreements, ensuring profitability and client satisfaction.

• Client Retention & Growth:

• Implement client retention strategies and identify new business opportunities within existing accounts.

·        Connect wires and cables in the rack and through conduits including cable pulling.

·        Termination of cables on connectors through soldering, crimping, etc.

·        Equipment installation in rack as per standard guidelines including rack dressing and proper labelling.

Requirements:

• Proven experience (3–5+ years) as a Key Account Manager, preferably in the Audio Visual, IT, or related technology sectors.
• Solid understanding of AV technologies (e.g., video conferencing, digital signage, control systems, LED displays, unified communications).
• Strong interpersonal, negotiation, and presentation skills.
• Ability to manage multiple stakeholders and complex sales cycles.
• Self-motivated, results-oriented, and customer-focused.
• Bachelor's degree in Business, Sales, Marketing, or a technical field (or equivalent work experience).
• Willingness to travel as required.

Preferred Qualifications:

• Experience working with AV manufacturers, integrators, or enterprise clients.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot).
• AV certifications (e.g., CTS, Crestron, Extron, or similar) are a plus.