IT Technical Support - Night Shift

About PSG Global Solutions

PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at scale.

With a best-in-class Net Promoter Score of 82 and a strong client retention rate, PSG is recognized for its commitment to service excellence and measurable results. Our global workforce is driven, collaborative, and focused on delivering outcomes that directly contribute to client success and

Job Summary

IT Technical Support

strong technical expertise, exceptional communication skills

Key Responsibilities

• Lead the end-to-end design, implementation, and setup of IT infrastructure for the new office, including networks, servers, and systems
• Coordinate directly with vendors, service providers, and contractors to ensure timely and quality execution of IT setup and maintenance activities
• Manage IT infrastructure projects from planning through completion with minimal supervision, ensuring timelines, quality standards, and budget alignment
• Oversee configuration, administration, and optimization of servers, networks, and endpoint systems
• Implement and maintain robust cybersecurity, access control, and data protection measures across all systems
• Handle IT procurement, asset tracking, and vendor performance management
• Provide hands-on support and troubleshooting for hardware, software, and network-related issues to minimize downtime
• Maintain detailed IT documentation, standard operating procedures, and ensure compliance with company IT policies and best practices
• Collaborate with global IT teams on infrastructure integration, upgrades, and system improvement initiatives
• Proactively identify opportunities to enhance performance, scalability, and efficiency within the IT environment

Qualifications

• Bachelor’s degree in

  computer science, Information Technology

  , or related field.

• 5–8 years

  of hands-on experience in IT administration, infrastructure setup, and network management.
• Proven experience in

  office buildouts, site migrations

  , or

  IT infrastructure projects

  .
• Expertise in

  Windows/Linux administration, Active Directory

  , and

  network security protocols

  .
• Strong understanding of

  firewalls, VPNs, backup solutions, disaster recovery,

  and

  cloud-based systems (Microsoft 365 / Azure / AWS)

  .
• Excellent

  communication, negotiation, and vendor management skills

  .
• Ability to work

  independently

  , handle multiple priorities, and manage projects with minimal oversight.
• IT certifications such as

  CCNA, CompTIA Network+, Azure Administrator, or similar

  preferred

Preferred Skills

• Experience in new office IT setup or site migration projects
• Knowledge of structured cabling, network layout, and Wi-Fi infrastructure planning
• Strong understanding of

  Wi-Fi routers, bandwidth requirements, and network capacity planning

  based on seating strength and usage
• Hands-on experience with endpoint security and monitoring tools
• Exposure to virtualization management (VMware / Hyper-V)
• Strong vendor management and coordination skills
• Good understanding of

  voice communication systems and cloud-based calling tools

  used for international calls.
• Proactive, independent, and solution-oriented approach

Job Details & Compensation

• Position:

  IT Technical Support

• Location:

  Baner, Pune

• Work Mode:

  On-site, 5 days a week

• Work Hours:

  6:30 PM – 3:30 AM IST

• Salary Range:

  Competitive as per market standards

• Expected Joining:

  Immediate Joiners Preferred

• Experience Required:

  5 - 7 Years

Perks & Benefits

• Family Health Insurance:

  Comprehensive coverage for you and your family.

• Provident Fund (PF):

  Secure your future with structured retirement benefits

• Monthly Rewards & Recognition:

  Celebrate your efforts and achievements regularly.

• Night Shift Allowances:

  Additional compensation for working in US hours.

• Cab Facility:

  Safe and convenient pick-up/drop for night shifts.

• Fun Culture:

  We’re serious about our work, but we never miss a chance to have fun! Our monthly and quarterly events, held both in-office and off-site, keep the energy high.