IT Service Coordinator

Job description:

About Us

Wareshare Technologies Private Limited, under the brand name rentOcart, is India’s only marketplace dedicated to the rental of consumer durables and appliances, with a strong focus on IT products such as premium refurbished laptops, desktops, projectors, printers, and more. With over 14 years of industry experience, we are committed to delivering quality products and services to our B2B and B2C customers, including AMC services and CCTV installation. Our mission is to empower businesses, promote sustainability, and ensure customer satisfaction through excellence in service.

Position Overview

The Service Team Co-Ordinator will be responsible for managing, coordinating, and monitoring all activities of the service team to ensure timely and high-quality service delivery. The role requires strong organizational, communication, and leadership skills to align all service operations, follow up on assigned tasks, and report efficiently to higher management. The ideal candidate will play a pivotal role in maintaining service excellence and supporting the company’s commitment to customer satisfaction.

Key Responsibilities

• Team Coordination & Task Assignment
• Allocate daily service and maintenance tasks to technicians based on priority and skillset.
• Ensure all pre-delivery checks, repairs, and maintenance are completed as per company standards.
• Coordinate installation and servicing of products (including CCTV, IT equipment, etc.) at customer sites.
• Monitor the return process, ensuring all products are checked and serviced upon return.
• Follow-Up & Task Completion
• Track progress of each assigned task, following up with individual technicians to ensure timely completion.
• Address and resolve any issues or delays promptly, escalating to management as required.
• Maintain a proactive approach to minimize service downtime and maximize customer satisfaction.
• Reporting & Documentation
• Maintain comprehensive records of all service requests, ongoing tasks, completed jobs, and product status.
• Prepare and submit detailed daily, weekly, and monthly reports on service activities and team performance to higher authorities.
• Document all customer feedback, service issues, and resolutions for continuous improvement.
• Process Improvement & Quality Assurance
• Regularly review service processes and suggest improvements for efficiency and quality.
• Ensure all technicians adhere to company protocols, safety standards, and quality benchmarks.
• Conduct periodic audits of service activities and product condition.
• Customer & Stakeholder Communication
• Liaise with customers for scheduling, feedback, and resolution of service-related queries.
• Coordinate with internal departments (Sales, Logistics, Inventory) for seamless operations.

Required Skills & Qualifications

• Graduate in any discipline (Technical background preferred).
• Minimum 3 years of experience in coordination.
• Strong leadership, organizational, and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficient in MS Office (Excel, Word, PowerPoint) and service management tools.
• Ability to work under pressure and manage multiple priorities.
• High attention to detail and commitment to quality.

Key Attributes

• Proactive and result-oriented approach.
• Strong problem-solving and decision-making abilities.
• Ability to motivate and manage a diverse team.
• Customer-centric mindset with a focus on service excellence.
• Integrity, reliability, and a positive attitude.

Job Type: Full-time

Pay: ₹180,000.00 - ₹300,000.00 per year

Work Location: In person