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Systems Plus Solutions Pvt Ltd
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IT Service Coordinator

IT Service Coordinator

Systems Plus Solutions Pvt Ltd

2 - 4 years

4 - 6 Lacs

pune

Posted:22 hours ago| Platform:

Apply

Skills Required

managed services system maintenance scheduling customer service asset management troubleshooting it operations system monitoring operations monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Request: IT Service Coordinator

Overview

We are requesting support in sourcing an offshore

IT Service Coordinator

. This position will serve as the primary point of coordination for incoming IT service requests, scheduling and dispatching technical resources, maintaining accurate inventory and asset records, and supporting day-to-day IT operations. The Service Coordinator will also assist with routine system monitoring and maintenance activities while ensuring proper documentation, reporting, and adherence to IT policies and procedures.

Role Responsibilities

Ticket and Dispatch Management
: Act as the primary contact for all incoming support requests via phone and email. Document issues, assign service tickets, and escalate complex problems to higher-level support technicians.
Scheduling and Coordination
: Manage schedules and calendars of technical staff to ensure efficient and timely service delivery. Coordinate with external vendors and service providers as needed.
Inventory and Asset Management
: Monitor and maintain an accurate inventory of IT assets, including hardware, software licenses, and peripherals.
System Maintenance and Monitoring
: Assist with routine maintenance tasks, monitor system and network performance, and coordinate maintenance activities such as data backups.
Documentation
: Maintain comprehensive records of IT processes, troubleshooting steps, and system configurations. Prepare reports on service levels and performance.
Policy and Procedure Implementation
: Support the development and enforcement of IT protocols and policies to improve security, compliance, and operational efficiency.

Required Skills & Experience

Previous experience in an
IT support, help desk, or service coordination role
.
Excellent
customer service
skills, with the ability to interact effectively with both technical and non-technical staff.
Strong
organizational and time management
abilities to manage multiple tasks and projects simultaneously.
Solid
problem-solving and troubleshooting
skills to quickly diagnose and resolve technical issues.
Strong written and verbal communication skills for collaborating with global teams.
Familiarity with ITSM tools such as
ServiceNow
.
Knowledge of ITIL principles.
Prior experience working in a Managed Services environment.

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Systems Plus Solutions Pvt Ltd

IT Services and IT Consulting

Dallas Texas

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IT Service Coordinator

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Position Request: IT Service Coordinator

Overview

IT Service Coordinator

Role Responsibilities

Ticket and Dispatch Management

Scheduling and Coordination

Inventory and Asset Management

System Maintenance and Monitoring

Documentation

Policy and Procedure Implementation

Required Skills & Experience

IT support, help desk, or service coordination role

customer service

organizational and time management

problem-solving and troubleshooting

ServiceNow

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