IT Service Coordinator

As an IT Service Coordinator at our company in Pune, you will play a crucial role in the coordination of IT service requests, scheduling technical resources, maintaining inventory records, and supporting day-to-day IT operations. Your responsibilities will include: - Ticket and Dispatch Management: - Serve as the primary contact for incoming support requests via phone and email. - Document issues, assign service tickets, and escalate complex problems to higher-level support technicians. - Scheduling and Coordination: - Manage schedules and calendars of technical staff for efficient service delivery. - Coordinate with external vendors and service providers when necessary. - Inventory and Asset Management: - Monitor and maintain an accurate inventory of IT assets, including hardware, software licenses, and peripherals. - System Maintenance and Monitoring: - Assist with routine maintenance tasks, monitor system performance, and coordinate maintenance activities like data backups. - Documentation: - Maintain comprehensive records of IT processes, troubleshooting steps, and system configurations. - Prepare reports on service levels and performance. - Policy and Procedure Implementation: - Support the development and enforcement of IT protocols and policies to enhance security, compliance, and operational efficiency. Qualifications required for this role: - Previous experience in an IT support, help desk, or service coordination role. - Excellent customer service skills to interact effectively with technical and non-technical staff. - Strong organizational and time management abilities to handle multiple tasks simultaneously. - Solid problem-solving skills to diagnose and resolve technical issues promptly. - Strong written and verbal communication skills for effective collaboration with global teams. - Familiarity with ITSM tools such as ServiceNow. - Knowledge of ITIL principles. - Prior experience working in a Managed Services environment. Join us in this dynamic role where you will be a key player in ensuring the smooth operation of our IT services.,