11 Itil Principles Jobs

You will be joining Cond Nast, a global media company with a vast reach of over 1 billion consumers in 32 territories. The company boasts a prestigious portfolio of renowned media properties such as Vogue, Vanity Fair, GQ, The New Yorker, and Wired, among others. As the Manager of Global Support Operations, you will play a crucial role in leading the Level 1 and Level 2 support teams across all products and services offered by Cond Nast. With your 10-15 years of total experience and at least 5 years in IT/Application Support and people management, you will be responsible for ensuring infrastructure/application support, SLA management, process excellence, continual service improvement, people management, service delivery, and stakeholder management. Your core responsibilities will include managing team members providing support for all Cond Nast markets, monitoring and addressing emerging trends and issues, leading post-incident review and problem management meetings, ensuring timely communication during major incidents, collaborating across teams for operational and business goals, setting priorities, following SOP-driven culture, managing customer escalations, and leading end-to-end ITSM processes within the team. Essential skills for this role include experience working with onsite and offshore stakeholders, problem-solving abilities, familiarity with ITIL principles, global organization support experience, managing associates" availability and performance, understanding of web and application servers, strong organizational skills, adaptability to change, and a focus on customer satisfaction. Desirable skills include experience in the publishing, media, or advertising sector, working with Editors, PagerDuty, ServiceNow (or any ITSM tools), Jira, Confluence, Salesforce, Peoplesoft, monitoring tools like Solarwinds, messaging & directory services, and cloud, as well as project/product management knowledge. If you are interested in this opportunity and possess the required skills and experience, please apply below. Your application will be reviewed promptly, and you can update your resume or upload a cover letter through your candidate profile at any time.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. EY is counting on your unique voice and perspective to help them become even better. Join EY to build an exceptional experience for yourself and contribute to creating a better working world for all. The Capacity Analyst role involves developing and implementing capacity plans for complex IT services, applications, and infrastructure components to ensure efficient use of IT Infrastructure to cost-effectively meet business needs. The position collaborates across the EY Technology organization to incorporate capacity management principles into the design and management of network/services/applications. Key Responsibilities: - Develop complex service capacity forecasts and scalability plans using production system metrics, performance test results, and business requirements. - Ensure efficient utilization of IT infrastructure to meet capacity and performance requirements for services and applications. - Work with service delivery organizations in EY Technology to develop business forecasts and incorporate them into service and component capacity plans. - Define component resource requirements for complex services/applications and develop scalability plans. - Monitor service capacity performance for complex applications/products/services and components to proactively avoid incidents/problems. - Perform problem determination of capacity/performance issues and recommend solutions. - Oversee the Capacity Management process for complex services and components. - Monitor capacity process compliance, recommend and implement process improvements. Skills and Attributes for Success: - Comprehensive understanding of Generative AI technologies and frameworks. - Extensive experience in data migration processes and Azure Data Factory. - Knowledge of virtualization technologies, MS SQL, Network, Server Hardware, Storage, and Cloud technologies. - Experience in Capacity Modelling and data analysis/reporting tools. - Understanding of Capacity Management methodologies based on ITIL principles. - Knowledge of global server architectures and planning for systems over multiple global locations. Qualifications: - Bachelor's degree in a related discipline or equivalent work experience. - 2-5 years of experience in Data Science with a focus on Data Engineering and Generative AI. - Strong problem-solving, communication, interpersonal, and analytic skills. - Knowledge of the IT Process Landscape. - Excellent English language skills. - Ability to adapt to changing priorities and work with diverse teams. - Certification in ITIL V3 Foundations or equivalent experience. Desired Skills: - Excellent communication and negotiation skills. - Flexibility to adjust to changing demands and work with diverse teams. - Strong teamwork, collaboration, documentation, and analytics skills. What We Offer: EY provides a highly integrated, global team environment with opportunities for growth and career development. The benefits package focuses on physical, emotional, financial, and social well-being. Continuous learning, transformative leadership, and a diverse and inclusive culture are key aspects of working at EY. EY is committed to building a better working world by creating long-term value for clients, people, and society. With diverse teams in over 150 countries, EY provides trust through assurance and helps clients grow, transform, and operate across various services. Please note that the role may require working outside normal hours and travel, both domestically and internationally, given its global focus and responsibilities.,

We are seeking an experienced Process Trainer for the International Service Desk process to join KVC Consultants Ltd. In this role, you will be crucial in developing and delivering training programs for our Service Desk teams, ensuring they have the necessary knowledge and skills to provide exceptional support to our international clients. Roles and Responsibilities: Design, develop, and deliver comprehensive training programs for new hires and existing agents within the International Service Desk process. Conduct regular training sessions on product knowledge, process updates, customer service skills, and technical troubleshooting for IT infrastructure issues. Create engaging training materials, including presentations, manuals, job aids, and exercises. Assess trainee performance through quizzes, simulations, and live call/chat monitoring, providing constructive feedback for improvement. Collaborate closely with operations managers and quality analysts to identify training needs and performance gaps. Implement effective coaching strategies to enhance agent skills and ensure adherence to service level agreements (SLAs) and quality standards. Stay updated with the latest IT Service Management (ITSM) trends, tools, and best practices, particularly within an international BPO context. Facilitate knowledge transfer sessions and contribute to the development of a robust knowledge base. Monitor and report on training effectiveness and its impact on key performance indicators (KPIs). Skills Requirement: Proven experience as a Process Trainer within an international BPO environment, specifically for Service Desk or Technical Support processes . Strong understanding of IT Service Management (ITSM) concepts and ITIL principles. Excellent presentation, facilitation, and communication skills (both verbal and written), with the ability to convey complex technical information clearly and engagingly. Experience in developing effective training content and methodologies. Strong analytical skills to assess training needs and evaluate program effectiveness. Ability to provide constructive feedback and coach individuals for performance improvement. Customer-focused mindset with an understanding of international customer service expectations. Proficiency in using training tools and platforms. QUALIFICATION: Bachelor's degree in a relevant field (e.g., IT, Business, Education) or equivalent practical experience.

We are seeking an experienced professional for the MIM Skillset role at KVC Consultants Ltd. This position requires strong knowledge of IT Service Management, including ITIL principles. You will be responsible for managing incidents from identification to resolution, participating in root cause analysis, and ensuring the achievement of client SLAs and customer satisfaction. Roles and Responsibilities: Respond to reported incidents, identify their cause, and initiate the incident management process promptly. Participate actively in root cause analysis meetings, gather lessons learned, and manage the implementation of continuous improvement processes. Ensure that Client SLAs (Service Level Agreements) / KPIs (Key Performance Indicators) and customer satisfaction expectations are consistently achieved. Restore a failed IT Service as quickly as possible to minimize disruption. Skills Requirement: Strong knowledge of IT service management , including ITIL principles. Proven ability to identify the cause of incidents and initiate the incident management process. Experience in participating in root cause analysis meetings and implementing continuous improvement processes. Demonstrated capability to ensure the achievement of client SLAs / KPIs and customer satisfaction expectations. Strong problem-solving skills to restore failed IT services quickly. QUALIFICATION: Bachelor's degree or equivalent practical experience in Information Technology or a related field.

As an experienced .Net Support L1 professional with 3 to 5 years of hands-on experience, you have the opportunity to join our dynamic team in Bangalore and contribute to a forward-thinking organization where innovation and collaboration are valued. Your key responsibilities in this role will include providing L1 technical support for .Net applications, efficiently diagnosing and resolving issues. You will be expected to perform troubleshooting, root cause analysis, and escalate unresolved issues to higher support levels or development teams when necessary. Collaborating with clients to gather detailed information about issues and ensuring quick resolution will be a crucial part of your daily tasks. Additionally, you will support application deployment, upgrades, patches, and ensure stable performance in live environments while documenting issues, resolutions, and actions taken in adherence to SLAs. To excel in this role, you should possess a good understanding of web application architecture and ITIL principles, along with proficiency in using ticketing tools like Jira, ServiceNow, or similar platforms. Excellent communication and problem-solving skills will be essential for handling client interactions and technical issues effectively. It would be advantageous if you have experience with cloud platforms such as Azure or AWS, as well as familiarity with CI/CD pipelines and Agile working environments. If you hold a Bachelor's degree in Computer Science, IT, or a related field, and are looking to further develop your career in .Net application support, we encourage you to apply for this position based in Bangalore.,

You will be joining an organisation that is dedicated to driving progress. The Economist Group (TEG) is committed to innovation, independence, and rigour across its businesses, empowering individuals to understand and address the critical challenges facing the world. With a global reach and reputation for excellence, TEG delivers analysis and insights to subscribers and clients in 170 countries through its various businesses, including The Economist, Economist Impact, Economist Intelligence, and Economist Education. As an L1 Support Associate, you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units. Your responsibilities will include providing first-class support for service management capabilities, collaborating with IT, DevOps, Engineering, and other teams to ensure high service quality and efficiency. You will be involved in monitoring alerts, incidents, and service requests, managing escalations, and contributing to continuous service improvement efforts. Key responsibilities of the role include supporting 24/7 monitoring and triage, following runbooks for issue resolution, managing service desk operations, and assisting in ITSM processes such as Incident, Problem, Change, and Request Management. You will also be responsible for maintaining incident records, generating reports, and supporting continuous improvement initiatives. To be successful in this role, you should have a Bachelor's degree in Information Technology, Computer Science, or a related field, along with 3-5 years of experience in IT service management or technical L1 support. Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is required, as well as an understanding of ITIL principles. Strong analytical, problem-solving, communication, and interpersonal skills are essential, along with the ability to work in a fast-paced environment and manage multiple priorities. In return, we offer excellent benefits, including an incentive programme, generous annual and parental leave policies, volunteering days, well-being support, and free access to all Economist content. Our values of Independence, Integrity, Excellence, Inclusivity, and Openness guide our mission to pursue progress for individuals, organisations, and the world, fostering a culture of exploration, free-thinking, truth-seeking, diversity, and innovation.,

As an L1 Support Associate at The Economist Group (TEG), you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units, including Economist Intelligence, Economist Impact, and Economist Newspaper. Your primary responsibilities will include ensuring smooth operations, contributing to continuous service improvement, and working closely with IT, DevOps, Engineering, Product, Project, Support teams, and stakeholders to maintain high service quality and efficiency. You will be responsible for supporting 24/7/365 monitoring and triage of alerts, incidents, and service requests, following runbooks for basic troubleshooting and resolution, managing escalations to L2 as required, and assisting in managing Jira Service Desk Board. Additionally, you will be involved in managing ITSM processes such as Major Incident, Incident, Service Request, Problem, Change, and Request Management, supporting SLAs and internal OLAs, using ITSM tools effectively, and participating in Continuous Improvement Initiatives. To qualify for this role, you should hold a Bachelor's degree in Information Technology, Computer Science, or a related field, along with 3-5 years of experience in IT service management, Technical L1 Support, or Help desk. Hands-On Experience with ITSM tools like ServiceNow, BMC Remedy, Confluence, Jira Service Management (Atlassian Suite), etc., and an understanding of ITIL principles and IT service management frameworks are essential. An ITIL Foundation certification would be a plus. Desirable skills include knowledge in Observability & monitoring tools, as well as an understanding of AWS/Cloud Ops. In addition to technical skills, you should possess strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to work in a fast-paced environment, and detail-oriented with strong organizational skills. At The Economist Group (TEG), we offer excellent benefits, including an incentive program, generous annual and parental leave policies, volunteering days, well-being support, and free access to all Economist content. We uphold values such as Independence, Integrity, Excellence, Inclusivity, and Openness, reflecting our mission to pursue progress for individuals, organizations, and the world. Join our team and be part of an organization dedicated to driving progress and making a difference in the world.,

At PwC, the infrastructure team focuses on designing and implementing secure IT systems that support business operations. This includes ensuring the smooth functioning of networks, servers, and data centres to optimize performance and minimize downtime. Cloud operations professionals at PwC manage and optimize cloud infrastructure and services to enable seamless operations and high availability for clients. In this role, you will be responsible for monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems. In a fast-paced environment like ours, your adaptability is key as you work with a diverse range of clients and team members, each presenting unique challenges. Every experience is an opportunity for learning and growth, and you are expected to take ownership and consistently deliver quality work that adds value for our clients and contributes to team success. As you progress within the Firm, you will build a strong personal brand that opens doors to further opportunities. Key Skills required for this role include: - Having a learning mindset and taking ownership of your own development - Appreciating diverse perspectives and understanding the needs and feelings of others - Developing habits to sustain high performance and unlock your potential - Actively listening, asking questions for clarity, and effectively expressing ideas - Seeking, reflecting on, acting upon, and providing feedback - Gathering information from various sources to analyze facts and identify patterns - Committing to understanding business operations and developing commercial awareness - Learning and applying professional and technical standards while upholding the Firm's code of conduct and independence requirements. As a Windows and AWS Administrator, your responsibilities will include coordinating the day-to-day activities of operational systems, processes, and infrastructure needed for service offerings. This involves collaborating with clients to gather requirements and manage the business of operations, including stakeholders and delivery partners. Specific responsibilities include supporting services focusing on Windows operating systems, extensive experience with installation, configuration, and maintenance of Windows & VMware infrastructure, involvement in AWS cloud projects, and more. Qualifications for this role include a Bachelor's degree in Computer Science or a related field, a minimum of 3 years of hands-on experience with Windows operating systems & VMware, a strong understanding of ITIL principles and ITSM, current knowledge of industry trends, excellent communication skills, attention to detail, interpersonal skills, and leadership qualities.,

Ciklum is currently seeking an IT Support Engineer I to join our team full-time in India. As a custom product engineering company, we cater to the needs of both multinational organizations and scaling startups, helping them tackle their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts, and product owners, we strive to engineer technology that reshapes industries and influences the way people live. In this role, you will serve as a Junior IT Support Engineer, providing initial technical support to all Ciklum employees and ensuring the delivery of high-quality basic IT services. Your responsibilities will include managing Service Desk system tickets, offering daily user support for hardware and software issues, preparing workstations for new employees, collaborating with other IT sub-departments to address common IT issues, and liaising with the Procurement department regarding delivery and logistics. Furthermore, you will be responsible for negotiating with IT service providers, communicating with Middle or Senior IT Support Engineers to devise effective solutions, managing IT assets and tracking them in the Assets Management Tool, overseeing the IT stock, and resolving standard issues and tasks received from various IT channels. You will also be required to study internal technical documentation, rules, and policies of the IT Department, as well as escalate non-standard tasks to Middle or Senior IT Support Engineers. The ideal candidate for this role should possess a technical background with knowledge in the administration of Windows 10 and above, Linux Ubuntu, macOS, Microsoft products, Network, Google Apps, Active Directory, and GPO. Additionally, problem-solving abilities, teamwork skills, an understanding of ITIL principles, good communication skills, stress resistance, a commitment to self-improvement and self-education, and an Intermediate level of English proficiency are essential requirements. At Ciklum, we prioritize your mental and physical well-being by offering comprehensive company-paid medical insurance, financial and legal consultation services, and a tailored education path to enhance your skills and knowledge. You will have the opportunity to work in a growth environment, collaborate with a community of skilled professionals, enjoy a hybrid work mode in Chennai or Pune, and contribute to large-scale projects with international clients. Our welcoming environment fosters a friendly team culture, open-door policy, informal atmosphere, and regular team-building events. Join us in India, a strategic growth market for Ciklum, and be part of a transformative journey where you can grow, innovate, and make a global impact. Submit your application today and embark on a fulfilling career at Ciklum!,

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Technical Associate - EOC Genpact is hiring for the role of EOC Consultant involves monitoring and addressing alerts, changes, and maintenance, requiring ITIL principles, CAB process knowledge, and network device configuration. The candidate must handle P1, P2 Bridges and ensure quick resolution of business-impacting issues. Responsibilities Monitor and address alerts, changes, and maintenance. Handle tech and non-tech bridges, including P1 and P2 issues. Collaborate with Major Incident Management for business-impacting issues. Ensure SLA compliance and proper logging in ITSM tools. Manage tickets through their lifecycle, from creation to resolution. Raise tickets with carriers and coordinate issue resolution. Identify opportunities to automate repetitive tasks. Participate in 24x7x365 rotational support for production systems. Qualifications we seek in you! Minimum Qualifications / Skills Experience with ServiceNow and incident management processes. Knowledge of change implementation and its impact on alerts. Proficient with tools like SolarWinds, New Relic, Bluecat, Akamai, and PowerShell. Ability to collaborate and communicate with cross-functional teams and ISPs. Understanding of ITIL standards and ticket prioritization Analyze issues and determine appropriate actions to guide clients or associates toward a timely resolution. Preferred Qualifications/ Skills Good Communication skills. Experience handling tech and non-tech bridges, including P1 and P2 issues. Experience in a team-oriented, collaborative environment. Strong analytical skills to guide timely issue resolution. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

About the opportunity We are seeking a highly motivated and experienced ServiceNow Developer with a strong foundation in ITOM and CMDB to join our dynamic team. In this critical role, you will be responsible for designing, developing, and implementing innovative ServiceNow solutions that drive operational excellence. What youll get to do ITOM & CMDB Expertise: Develop and maintain ServiceNow solutions for Service Mapping, Discovery & Orchestration, Event Management, and Performance Analytics. Enhance CMDB accuracy and completeness through automation and data integration. Leverage ServiceNow to optimize IT operations, improve service delivery, and reduce operational risks. ServiceNow Development: Design, develop, test, and deploy custom applications, workflows, and integrations within the ServiceNow platform. Ensure the stability, performance, and security of ServiceNow solutions. Collaboration & Communication: Collaborate closely with stakeholders to gather requirements, analyze business needs, and translate them into effective technical solutions. Effectively communicate technical information to both technical and non-technical audiences. Continuous Improvement: Stay abreast of the latest ServiceNow best practices and technologies. Proactively identify and implement improvements to ServiceNow processes and procedures. Skills and experience we value Bachelor's degree in Computer Science, Information Technology, or a related field. 3-5 years of hands-on experience in ServiceNow development, with a strong focus on ITOM and CMDB. Proven experience in developing and implementing ServiceNow solutions within an ITOM context. Solid understanding of ITOM concepts, including Service Mapping, Discovery & Orchestration, Event Management, and Performance Analytics. Experience with CMDB best practices, data quality management, and CMDB integrations. Experience with ServiceNow scripting (JavaScript), workflows, UI policies, and other development tools. Knowledge of ITIL principles and their application within the ServiceNow platform. Excellent problem-solving, analytical, and communication skills. Strong teamwork and collaboration skills. ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist - ITOM) are a plus. If you have the passion for driving efficiency and improving IT service delivery, we'd love to hear from you.