37 Itil Principles Jobs

**Role Overview:** You are on an exciting journey to drive impactful change within the Technology function of Dr. Martens. As a Major Incident & Problem Co-ordinator in the Enterprise Technology team, you will play a crucial role in ensuring that Incident, Problem, and Change management processes enhance the Service Quality of the company. Your responsibilities will include acting as a key contact for stakeholders, developing strong relationships with business units, monitoring and reporting on service performance, contributing to root cause analysis, providing updates to stakeholders, and participating in IT projects as required. **Key Responsibilities:** - Act as a key point of contact for...

Role-Incident/process management lead (technical lead) Experience-8+Years Location-Bangalore Must have skills: - Strong technical expertise in SD-WAN, WLAN, Routing & Switching, and Firewalls Proficient in networking and routing protocols including RIP, OSPF, and SD-WAN Hands-on experience with Cisco Catalyst Center, Cisco LAN switches (Access & Core), Cisco Wireless Controllers, and Cisco Access Points - Solid understanding and practical application of ITIL principles Your role You ensure that the relevant ITIL processes for managing the Managed Services for your customer run effectively and efficiently. Coordinating cross-domain incidents and changes with multiple involved parties, leading...

As an Infrastructure Analyst at Warner Bros. Discovery, you will play a crucial role in the Global Technology Operations Center (GTOC) department, based in Hyderabad, India. You will be responsible for handling technical issues and queries, ensuring timely resolution of incidents within agreed SLAs, and driving continual process and skills improvement within the team. Your role will involve providing technical support to the team, escalating issues as needed, and participating in major incidents and event bridges. Additionally, you will be involved in training and mentoring team members to ensure they are prepared to support stakeholder requirements effectively. **Key Responsibilities:** - A...

As an IT Service Coordinator at our company, your role will involve being the primary point of coordination for incoming IT service requests, scheduling and dispatching technical resources, maintaining accurate inventory and asset records, and supporting day-to-day IT operations. You will also assist with routine system monitoring and maintenance activities while ensuring proper documentation, reporting, and adherence to IT policies and procedures. **Key Responsibilities:** - Act as the primary contact for all incoming support requests via phone and email. Document issues, assign service tickets, and escalate complex problems to higher-level support technicians. - Manage schedules and calend...

As an Incident Manager, you will play a crucial role in leading the response to IT service disruptions, ensuring timely resolution, and minimizing the impact on business operations. Your responsibilities will include coordinating with cross-functional teams, managing the incident lifecycle, and driving continuous improvement in incident management processes. Your strong leadership, communication, and problem-solving skills will be essential in maintaining clear communication with stakeholders, documenting incident protocols, and analyzing incident trends to implement preventive measures. Collaboration with problem and change management teams will be key for holistic IT Service Management (IT...

**Job Description:** You will be responsible for managing IT incidents within an IT service management framework and ensuring prompt resolution of issues. Your role will involve implementing incident resolution procedures, establishing a classification system for incidents, prioritizing incidents based on impact, and communicating updates to relevant stakeholders. **Key Responsibilities:** - Lead and coordinate the response to IT incidents, engaging appropriate resources for prompt issue resolution - Implement incident resolution procedures to restore services within agreed upon service level agreements (SLAs) - Establish and maintain a classification system for incidents based on impact and...

As a ServiceNow Staff Engineer at CommBank, your primary focus will be on ServiceNow development, including customisation and automation to support business operations. Your contributions will play a crucial role in ensuring the quality, accuracy, and usability of CBA CMDB. **Key Responsibilities:** - Ensure the quality, accuracy, and usability of CBA CMDB. - Provide design solutions and review code. - Help define and maintain configuration management policies, procedures, processes, and standards. - Participate in routine governance activities related to CSDM and data within the ServiceNow platform. - Collaborate with the Business to understand product demand and manage CMDB and platform da...

As a member of the infrastructure team at PwC, your role will involve designing and implementing robust, secure IT systems to support business operations. You will be responsible for ensuring the smooth functioning of networks, servers, and data centers, optimizing performance, and minimizing downtime. In the cloud operations department, your focus will be on managing and optimizing cloud infrastructure and services to ensure seamless operations and high availability for clients. Your duties will include monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems. **Key Responsibilities:** - Monitor and maintain networks, servers, and data centers to ensu...

As a Senior Associate End User Macintosh Administrator with 5-10 years of experience, you will be responsible for maintaining and providing direct support to end users facing software or hardware issues primarily in Macintosh OS environments. Key Responsibilities: - Lead Mac administrator handling macOS support - Provide minor support for Windows operating systems in mixed platform environments - Manage and support Intune, Jamf, or other MDM solutions - Oversee macOS and iOS device lifecycle management including onboarding, maintenance, and decommissioning - Implement and maintain security policies for Apple devices - Troubleshoot and resolve complex technical issues related to device manage...

Role Overview: As a ServiceNow ITAM Consultant at Aiprus, your primary responsibility will be to implement and manage IT Asset Management solutions, with a specific focus on Hardware Asset Management (HAM) and Software Asset Management (SAM) on the ServiceNow platform. Your expertise in ServiceNow capabilities, CMDB, integration practices, and ITIL processes will play a critical role in ensuring the success of this position. Key Responsibilities: - Configure and customize ServiceNow modules, emphasizing on ITAM, ITSM, and CMDB. - Implement and provide support for HAM and SAM modules to facilitate effective asset lifecycle management. - Integrate ServiceNow with third-party tools using REST/S...

As a FIX Onboarding Engineer at MSBC, you will be responsible for ensuring seamless connectivity in financial markets by managing FIX certifications, integrations, and connectivity across global trading systems. Key Responsibilities: - Ensure the FIX connectivity platform is maintained in a scalable and fault-tolerant configuration. - Perform FIX certifications with third-party vendors and Liquidnet members. - Define FIX integration specifications in collaboration with OMS vendors. - Support UAT FIX connections with various OMS/EMS vendors. - Build, maintain, and test certification environments aligned with global standards. - Escalate and resolve issues in coordination with local/global pro...

Role Overview: You are sought after as an experienced and highly motivated AWS Ops Lead with expertise in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) best practices to join the team at Hitachi Digital Services. Your role will involve managing the AWS infrastructure, ensuring its reliability, security, and scalability, while also implementing and optimizing ITSM and ITIL processes within the organization. Key Responsibilities: - Manage and optimize AWS cloud resources to ensure high availability, security, and performance. - Monitor AWS services and proactively address issues to minimize downtime and disruptions. - Implement best practices for AWS security and compliance...

KEY TRAITS: Commitment to excellence. We are looking for people who care about doing good quality work, getting things done on time, and being productive. Commitment to customers. We are looking for people who really care about solving problems for customers. This role requires someone who responds quickly and with empathy; someone who wants the customer to be happy with the outcome and to feel that we are committed to them. Critical thinking & problem-solving. This role requires someone who uses a combination of logic and out-of-the-box thinking to troubleshoot customer issues. Eager to learn. This role requires someone who is eager to learn new technologies and acquire new skills. Key Resp...

Role Overview: As a member of the infrastructure team at PwC, you will be responsible for designing and implementing secure IT systems to support business operations. Your role will involve ensuring the smooth functioning of networks, servers, and data centres to optimize performance and minimize downtime. In the cloud operations department, your focus will be on managing and optimizing cloud infrastructure and services to ensure seamless operations and high availability for clients. Monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems will be key aspects of your responsibilities. In this fast-paced environment, you are expected to be a reliable an...

Role Overview: At PwC, the infrastructure team focuses on designing and implementing secure IT systems that support business operations. This includes ensuring the smooth functioning of networks, servers, and data centres to optimize performance and minimize downtime. Cloud operations professionals at PwC manage and optimize cloud infrastructure and services to enable seamless operations and high availability for clients. In this role, you will be responsible for monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems. Your adaptability is key as you work with a diverse range of clients and team members, each presenting unique challenges. Every experi...

You will be joining an organisation that is dedicated to driving progress. The Economist Group (TEG) is committed to innovation, independence, and rigour across its businesses, empowering individuals to understand and address the critical challenges facing the world. With a global reach and reputation for excellence, TEG delivers analysis and insights to subscribers and clients in 170 countries through its various businesses, including The Economist, Economist Impact, Economist Intelligence, and Economist Education. As an L1 Support Associate, you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units. Your responsibilities will include: - Providing ...

As an L1 Support Associate at The Economist Group (TEG), you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units, including Economist Intelligence, Economist Impact, and Economist Newspaper. Your primary responsibilities will include ensuring smooth operations, contributing to continuous service improvement, and working closely with IT, DevOps, Engineering, Product, Project, Support teams, and stakeholders to maintain high service quality and efficiency. - Supporting 24/7/365 monitoring and triage of alerts, incidents, and service requests - Following runbooks for basic troubleshooting and resolution - Managing escalations to L2 as required - Assi...

As the Senior Delivery Manager reporting to the VP, Enterprise Delivery, you will be responsible for leading the planning, execution, and management of complex and large transformation engagements for clients. Your role will involve ensuring the successful delivery of all project phases, releases, and components, while maintaining quality, engagement, and adherence to schedule and budget. Additionally, you will be expected to produce insightful pieces of thought leadership in the transformation space and present at industry events. Your responsibilities will include coordinating project timelines with your teams to meet client satisfaction, collaborating with project managers on resource all...

You have over 8 years of experience and possess skills in Oracle PL/SQL, RevPro Exp, and RightRev Exp. The job is located in Chennai and requires immediate availability for a hybrid work setup with morning and evening shifts. As an Application Support Specialist, your key responsibilities include analyzing and resolving complex application issues utilizing your expertise in Oracle PL/SQL and Snowflake. You will be expected to perform advanced debugging, optimize SQL queries and stored procedures, troubleshoot data integrity and security issues, and collaborate with different teams to resolve technical problems efficiently. Automation of operational tasks, technical documentation maintenance,...

As a Migration Business Analyst, you will be responsible for planning, analyzing, and executing IT or data migration projects. You will work closely with technical teams, stakeholders, and business units to ensure the seamless transfer of systems, applications, or data while maintaining functionality and data integrity. With over 5 years of experience as a Business Analyst focusing on IT migration, cloud adoption, or workload migration, you will collaborate with business units and IT teams to understand requirements and goals for workload migration. This includes cost optimization, performance improvement, and scalability. You will gather detailed business and technical requirements, analyze...

At PwC, we focus on designing and implementing robust, secure IT systems to support business operations. We ensure the smooth functioning of networks, servers, and data centres to optimize performance and minimize downtime. In cloud operations, we manage and optimize cloud infrastructure and services to enable seamless operations and high availability for clients. Your role involves monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems. As a reliable team member, you are expected to adapt to working with various clients and team members, each presenting unique challenges. Every experience is an opportunity for learning and growth. Taking ownership a...

You are a skilled ServiceNow Developer with over 7 years of experience, specializing in Employee Center, ITSM, and Service Portal. You have a strong background in developing ServiceNow integrations with third-party systems and a good understanding of ITIL principles. Your ability to translate business requirements into technical solutions is commendable. In this role, you will be responsible for understanding functional requirements thoroughly, analyzing client needs, and envisioning overall solutions for defined requirements. You will play a key role in determining design methodologies, coordinating application development activities, and leading/supporting UAT and production rollouts. Your...

As an IT Change Management Lead, you will play a crucial role in ensuring the successful planning, implementation, and communication of changes within the IT environment. Your primary responsibility will be to lead and coordinate the change management process to minimize disruptions, enhance efficiency, and support overall business objectives. This role involves working closely with cross-functional teams, stakeholders, and IT personnel to drive the adoption of changes while maintaining a focus on risk mitigation and compliance. You will be responsible for developing and implementing effective change management strategies and plans for IT initiatives, ensuring alignment with organizational g...

As an experienced IDC Progress Consultant specializing in Financial Management Systems, you will be responsible for designing, developing, and supporting Progress OpenEdge 4GL-based financial systems. Your primary focus will be on leveraging your expertise in financial processes and integration to collaborate with IT and Finance teams in delivering scalable, stable, and enterprise-ready solutions. Your key responsibilities will include architecting, configuring, developing, deploying, and maintaining Progress OpenEdge RDBMS-based financial systems. You will work closely with IT and Finance teams to gather requirements and execute system implementations. Additionally, you will troubleshoot an...

As a member of the Change Management team at LSEG Technology, you will play a crucial role in overseeing and coordinating changes to production systems globally. Operating in a dynamic environment, your responsibilities will include managing change records, leading Change Advisory Board meetings, ensuring timely closure of change lifecycles, and collaborating with cross-functional teams to support change requests. Your proactive mindset, attention to detail, and strong foundation in IT service management will be essential in ensuring stability, minimizing risk, and enabling continuous service improvement. Key Responsibilities: - Manage change records in alignment with organizational standard...