20 Itil Principles Jobs

As the Senior Delivery Manager reporting to the VP, Enterprise Delivery, you will be responsible for leading the planning, execution, and management of complex and large transformation engagements for clients. Your role will involve ensuring the successful delivery of all project phases, releases, and components, while maintaining quality, engagement, and adherence to schedule and budget. Additionally, you will be expected to produce insightful pieces of thought leadership in the transformation space and present at industry events. Your responsibilities will include coordinating project timelines with your teams to meet client satisfaction, collaborating with project managers on resource allocation and capacity planning, overseeing program status, metrics, issues, and risks, and ensuring the completion and sign-off on program deliverables. You will also be involved in various transformational projects, business process improvements, and ERP system implementations for clients. In your role, you will leverage your broad business and technical expertise to address technology architecture, blueprinting, data analysis, business modeling, technical design, application development, integration, and enablement. You will play a key role in scoping engagements, developing proposals, managing the technical relationship with customers, and representing the company during the sales process. Furthermore, you will be responsible for supervising sub-management teams to drive continual improvements in delivery performance, enabling high-level performance benchmarks for junior team members, and collaborating with teams to set standards for presales, delivery, and execution. Your tactical abilities will be crucial in participating in presales activities, customer presentations, and engagement interactions. You will also provide end-to-end tactical support in the presales process, including solutioning, pricing, and proposal development. Additionally, your role will involve supporting customer cadence and escalation meetings, providing updates on customer stakeholder meetings, and assisting in various SAP/ERP programs/projects related to technology and service transitions. To qualify for this role, you should have demonstrated experience in managing transformational initiatives, at least five full life cycle SAP implementations, a minimum of 10 years of transformational SAP consulting experience, and experience in proposal and business case development. Strong problem-solving skills, collaborative nature, C-Level executive presence, and willingness to travel 100% are essential requirements for this position. A Bachelor's degree is required, along with proficiency in Microsoft Office tools, MS Project, Excel, PowerPoint, Clarity PM, and JIRA. Experience in global ERP implementations, Agile methodologies, and ITIL principles will be advantageous. Additionally, certifications such as PMI-ACP and SAFe Scrum Master will be beneficial for this role. Your ability to lead multiple Scrum teams, drive organizational change, and champion high-value business solutions will be key to your success in this position.,

You have over 8 years of experience and possess skills in Oracle PL/SQL, RevPro Exp, and RightRev Exp. The job is located in Chennai and requires immediate availability for a hybrid work setup with morning and evening shifts. As an Application Support Specialist, your key responsibilities include analyzing and resolving complex application issues utilizing your expertise in Oracle PL/SQL and Snowflake. You will be expected to perform advanced debugging, optimize SQL queries and stored procedures, troubleshoot data integrity and security issues, and collaborate with different teams to resolve technical problems efficiently. Automation of operational tasks, technical documentation maintenance, data validation, and collaboration with vendors are also part of your role. To qualify for this position, you should have a Bachelor's degree in Computer Science or related field, 8+ years of experience in Application Support with a focus on Revenue Management Systems, and a strong background in Oracle PL/SQL development. Your expertise should include handling large datasets, optimizing queries, and troubleshooting performance issues. Proficiency in Snowflake data warehouse solutions, ETL processes, and database performance tuning is essential. Additionally, you should be willing to work in shifts, including nights, weekends, and public holidays. Preferred qualifications include experience with cloud platforms, DevOps practices, CI/CD pipelines, APIs, and microservices architecture. Familiarity with containerization technologies like Docker and Kubernetes is a plus. If you meet the required qualifications and are looking for a challenging opportunity in a fast-paced environment, please consider applying for this role by emailing us at shreshta@proqubix.com.,

As a Migration Business Analyst, you will be responsible for planning, analyzing, and executing IT or data migration projects. You will work closely with technical teams, stakeholders, and business units to ensure the seamless transfer of systems, applications, or data while maintaining functionality and data integrity. With over 5 years of experience as a Business Analyst focusing on IT migration, cloud adoption, or workload migration, you will collaborate with business units and IT teams to understand requirements and goals for workload migration. This includes cost optimization, performance improvement, and scalability. You will gather detailed business and technical requirements, analyze current workloads, and document readiness for migration to ensure a comprehensive understanding of applications, data, and infrastructure. Your role will involve assisting in developing migration strategies, defining migration approaches based on business needs and technical feasibility, and supporting the creation of migration roadmaps, timelines, and resource plans. You will identify potential risks and challenges in the migration process, document workload assessments, and map workloads to target environments. As a liaison between business stakeholders, IT, and external vendors, you will communicate migration progress, challenges, and key milestones to ensure stakeholders are informed and aligned with the strategy. You will assess the impact of migration on business processes, collaborate on change management strategies, and support testing efforts to validate workloads in the target environment. Post-migration, you will support activities to ensure workloads are performing as expected, identify optimization opportunities, and deliver expected business value. Documenting the entire migration process, producing regular status reports, and engaging technical and non-technical audiences will be key aspects of your role. Your qualifications include a Bachelor's degree in information technology, Computer Science, Business Administration, or a related field, along with certifications such as Certified Business Analyst Professional (CBAP), Agile or Scrum certifications, and Cloud certifications (AWS, Azure). Technical skills required for this role include a strong understanding of IT infrastructure, cloud technologies, experience with various migration strategies, IT service management principles, and the ability to document requirements clearly. General skills such as strong interpersonal skills, problem-solving abilities, organizational skills, and adaptability to changing business needs are also essential. Overall, you will play a crucial role in ensuring successful migration outcomes, improving efficiency, and delivering business value through your analytical, communication, and stakeholder management skills.,

At PwC, we focus on designing and implementing robust, secure IT systems to support business operations. We ensure the smooth functioning of networks, servers, and data centres to optimize performance and minimize downtime. In cloud operations, we manage and optimize cloud infrastructure and services to enable seamless operations and high availability for clients. Your role involves monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems. As a reliable team member, you are expected to adapt to working with various clients and team members, each presenting unique challenges. Every experience is an opportunity for learning and growth. Taking ownership and delivering quality work that drives value for our clients and success for the team is key. Building your brand within the Firm opens doors to more opportunities. Key Responsibilities: - Coordinate day-to-day activities of operational systems and infrastructure for service offerings. - Gather requirements and necessary work based on client delivery roadmap. - Manage business operations, stakeholders, and delivery partners. - Support services focusing on Operating System - Windows. - Experience in Installation, Configuration, Patching, Backup-Recovery on Windows & VMware infrastructure. - Maintain, upgrade, and migrate VMware vCenter ESXi, HA, DRS, vDS, vROps, and VIO. - Work in AWS cloud environment. - Build and configure Windows Clustering services with troubleshooting skills. - Discuss client requirements, performance, integration issues, and provide solutions along with capacity planning. - Identify and resolve performance bottlenecks related to CPU, I/O, Memory. - Handle migration tasks (on-premises to on-premises or to cloud). - Provide day-to-day production support and maintenance for server infrastructure. - Design and build function-centric solutions for transitioning from traditional to microservices architectures. - Identify trends, assess opportunities for process improvement, and execute changes. - Collaborate with management to ensure operational, administrative, and compliance functions are aligned with regulatory standards. Qualifications: - Bachelor's degree in Computer Science or related technology field preferred. - Minimum of 3 years of hands-on experience with Windows operating systems & VMware. - Strong ITIL principles and ITSM knowledge. - Current understanding of industry trends and methodologies. - Excellent verbal and written communication skills. - Attention to detail, interpersonal skills, and leadership qualities.,

You are a skilled ServiceNow Developer with over 7 years of experience, specializing in Employee Center, ITSM, and Service Portal. You have a strong background in developing ServiceNow integrations with third-party systems and a good understanding of ITIL principles. Your ability to translate business requirements into technical solutions is commendable. In this role, you will be responsible for understanding functional requirements thoroughly, analyzing client needs, and envisioning overall solutions for defined requirements. You will play a key role in determining design methodologies, coordinating application development activities, and leading/supporting UAT and production rollouts. Your responsibilities also include creating, understanding, and validating WBS and estimated effort for given tasks, addressing issues promptly, providing constructive feedback to team members, and troubleshooting complex bugs. Additionally, you will be involved in conducting POCs to ensure that the suggested design and technologies meet the project requirements. To excel in this position, you should have excellent communication and interpersonal skills, the ability to work effectively with users and technical teams, and experience in mentoring team members to deliver high-quality results. A bachelor's or master's degree in computer science, Information Technology, or a related field is required to be considered for this role. Join us at Nagarro, a dynamic and non-hierarchical Digital Product Engineering company, and be part of a global team of experts dedicated to building innovative products, services, and experiences that inspire, excite, and delight.,

As an IT Change Management Lead, you will play a crucial role in ensuring the successful planning, implementation, and communication of changes within the IT environment. Your primary responsibility will be to lead and coordinate the change management process to minimize disruptions, enhance efficiency, and support overall business objectives. This role involves working closely with cross-functional teams, stakeholders, and IT personnel to drive the adoption of changes while maintaining a focus on risk mitigation and compliance. You will be responsible for developing and implementing effective change management strategies and plans for IT initiatives, ensuring alignment with organizational goals. Collaboration with project managers, IT teams, and business stakeholders to understand upcoming changes and their potential impact will be crucial. Engaging with key stakeholders to communicate upcoming changes, solicit feedback, and address concerns will be an essential part of your role. You will need to foster positive relationships with business units, IT teams, and other relevant parties to facilitate smooth change implementation. Identifying potential risks associated with changes, developing mitigation plans, and working with relevant teams to perform impact assessments are key aspects of this role. Maintaining detailed documentation of change management processes, generating regular reports on the status of changes, and ensuring compliance with regulatory requirements and organizational policies will also be part of your responsibilities. You will be required to develop and deliver training programs to ensure that end-users and IT staff are adequately prepared for upcoming changes. Creating and distributing communication materials to keep stakeholders informed throughout the change lifecycle will also be important. Establishing and enforcing change management best practices, conducting post-implementation reviews, and proactively seeking opportunities for continuous improvement are critical components of this role. Strong experience in IT change management, a focus on planning and implementing changes in complex IT environments, a solid understanding of ITIL principles, excellent communication and interpersonal skills, and the ability to work collaboratively in a cross-functional team environment are essential qualifications for this position. Additionally, certification in Change Management (e.g., ITIL) is desirable.,

As an experienced IDC Progress Consultant specializing in Financial Management Systems, you will be responsible for designing, developing, and supporting Progress OpenEdge 4GL-based financial systems. Your primary focus will be on leveraging your expertise in financial processes and integration to collaborate with IT and Finance teams in delivering scalable, stable, and enterprise-ready solutions. Your key responsibilities will include architecting, configuring, developing, deploying, and maintaining Progress OpenEdge RDBMS-based financial systems. You will work closely with IT and Finance teams to gather requirements and execute system implementations. Additionally, you will troubleshoot and resolve technical/system issues, perform enhancements, and ensure performance tuning. Monitoring systems, deploying patches, upgrades, and creating detailed documentation such as configuration logs, test scripts, and user manuals will also be part of your role. To excel in this position, you must possess at least 5-12 years of hands-on experience with Progress OpenEdge 4GL and RDBMS on Microsoft Windows Server. Proficiency in consuming and exposing web services, MS Office integration with Progress 4GL, Fathom Replication implementation, and installing & monitoring Progress RDBMS is essential. A strong understanding of financial processes including Financial Reporting, Fixed Assets & Depreciation, and Asset Tracking is required. Experience in integrating with Oracle Financials and SEPA banking systems, along with excellent documentation and written communication skills, will be beneficial. Preferred skills for this role include familiarity with ITSM tools such as ServiceNow and Jira, knowledge of ITIL principles especially in Incident & Change Management, and a background in Managed Services or Enterprise IT support environments. If you are a dedicated Progress OpenEdge expert seeking a challenging and rewarding contract opportunity, we are excited to connect with you for further discussion.,

As a member of the Change Management team at LSEG Technology, you will play a crucial role in overseeing and coordinating changes to production systems globally. Operating in a dynamic environment, your responsibilities will include managing change records, leading Change Advisory Board meetings, ensuring timely closure of change lifecycles, and collaborating with cross-functional teams to support change requests. Your proactive mindset, attention to detail, and strong foundation in IT service management will be essential in ensuring stability, minimizing risk, and enabling continuous service improvement. Key Responsibilities: - Manage change records in alignment with organizational standards and risk appetite. - Lead Change Advisory Board (CAB) meetings to facilitate informed decision-making and risk evaluation. - Oversee the full change lifecycle, ensuring timely closure and initiating post-implementation reviews for unsuccessful changes. - Collaborate with Incident and Problem Management teams to assess and support change requests. - Produce and distribute regular reports highlighting trends, performance metrics, and compliance gaps. - Raise awareness of non-compliance issues and promote consistency in change management policies. Process Improvement and Enablement: - Contribute to the enhancement of change management processes and tools. - Support the development and maintenance of training materials to reflect evolving best practices. Work Schedule: - This role supports APAC business hours (7 AM to 3 PM IST). Knowledge and Proficiencies: - Strong understanding of ITIL principles and service management practices. - Hands-on experience with ITSM platforms like ServiceNow. - Effective communication skills, accountability, problem-solving abilities, and process awareness. - Understanding the importance of structured processes, documentation, and compliance with audit and quality standards. At LSEG, we are committed to driving financial stability, empowering economies, and enabling sustainable growth. Our values of Integrity, Partnership, Excellence, and Change guide our decisions and actions, creating a collaborative and creative culture where diversity is valued. Join us in re-engineering the financial ecosystem to support sustainable economic growth and create inclusive opportunities. LSEG offers a range of benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. If you are submitting as a Recruitment Agency Partner, ensure that candidates are aware of our privacy notice.,

As a Technical Support Lead at our company located in Mohali (work from office), you will be responsible for managing and guiding a team of technical support specialists to ensure the efficient operation of our ALMP platform support services. With over 5 years of experience, including leadership in technical support, you will play a key role in leading the team to achieve high service standards and deliver exceptional customer experiences. Your responsibilities will include leading, mentoring, and motivating the team to meet performance goals, overseeing the resolution of customer inquiries and technical issues, and managing escalations to maintain high customer satisfaction. You will allocate resources efficiently, provide training and coaching to enhance technical and customer service capabilities, and identify process improvements to increase efficiency and service quality. Collaboration with product, engineering, and sales teams will be essential to resolve issues, gather feedback, and contribute to product enhancements. Tracking key performance metrics, analyzing trends, and maintaining quality assurance measures will also be part of your role. As the voice of the customer within the organization, you will communicate customer feedback and help drive service improvements. To qualify for this role, you should have a Bachelor's degree in Computer Science or related field, a minimum of 5 years of technical support experience with at least 2 years in a leadership capacity, strong technical troubleshooting skills, proficiency in SQL and Microsoft Office tools, excellent communication skills, proven leadership abilities, and familiarity with ITIL principles and technical support best practices. Experience with CRM systems and helpdesk software, as well as the ability to work in a fast-paced environment and manage shifting priorities, are also required. ITIL certification is preferred but not mandatory. In return, we offer you a leadership role in a growing and dynamic technical team, opportunities to collaborate across departments and influence product evolution, professional development, training, and career growth opportunities, and a customer-focused culture committed to quality and innovation.,

You will be joining Cond Nast, a global media company with a vast reach of over 1 billion consumers in 32 territories. The company boasts a prestigious portfolio of renowned media properties such as Vogue, Vanity Fair, GQ, The New Yorker, and Wired, among others. As the Manager of Global Support Operations, you will play a crucial role in leading the Level 1 and Level 2 support teams across all products and services offered by Cond Nast. With your 10-15 years of total experience and at least 5 years in IT/Application Support and people management, you will be responsible for ensuring infrastructure/application support, SLA management, process excellence, continual service improvement, people management, service delivery, and stakeholder management. Your core responsibilities will include managing team members providing support for all Cond Nast markets, monitoring and addressing emerging trends and issues, leading post-incident review and problem management meetings, ensuring timely communication during major incidents, collaborating across teams for operational and business goals, setting priorities, following SOP-driven culture, managing customer escalations, and leading end-to-end ITSM processes within the team. Essential skills for this role include experience working with onsite and offshore stakeholders, problem-solving abilities, familiarity with ITIL principles, global organization support experience, managing associates" availability and performance, understanding of web and application servers, strong organizational skills, adaptability to change, and a focus on customer satisfaction. Desirable skills include experience in the publishing, media, or advertising sector, working with Editors, PagerDuty, ServiceNow (or any ITSM tools), Jira, Confluence, Salesforce, Peoplesoft, monitoring tools like Solarwinds, messaging & directory services, and cloud, as well as project/product management knowledge. If you are interested in this opportunity and possess the required skills and experience, please apply below. Your application will be reviewed promptly, and you can update your resume or upload a cover letter through your candidate profile at any time.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. EY is counting on your unique voice and perspective to help them become even better. Join EY to build an exceptional experience for yourself and contribute to creating a better working world for all. The Capacity Analyst role involves developing and implementing capacity plans for complex IT services, applications, and infrastructure components to ensure efficient use of IT Infrastructure to cost-effectively meet business needs. The position collaborates across the EY Technology organization to incorporate capacity management principles into the design and management of network/services/applications. Key Responsibilities: - Develop complex service capacity forecasts and scalability plans using production system metrics, performance test results, and business requirements. - Ensure efficient utilization of IT infrastructure to meet capacity and performance requirements for services and applications. - Work with service delivery organizations in EY Technology to develop business forecasts and incorporate them into service and component capacity plans. - Define component resource requirements for complex services/applications and develop scalability plans. - Monitor service capacity performance for complex applications/products/services and components to proactively avoid incidents/problems. - Perform problem determination of capacity/performance issues and recommend solutions. - Oversee the Capacity Management process for complex services and components. - Monitor capacity process compliance, recommend and implement process improvements. Skills and Attributes for Success: - Comprehensive understanding of Generative AI technologies and frameworks. - Extensive experience in data migration processes and Azure Data Factory. - Knowledge of virtualization technologies, MS SQL, Network, Server Hardware, Storage, and Cloud technologies. - Experience in Capacity Modelling and data analysis/reporting tools. - Understanding of Capacity Management methodologies based on ITIL principles. - Knowledge of global server architectures and planning for systems over multiple global locations. Qualifications: - Bachelor's degree in a related discipline or equivalent work experience. - 2-5 years of experience in Data Science with a focus on Data Engineering and Generative AI. - Strong problem-solving, communication, interpersonal, and analytic skills. - Knowledge of the IT Process Landscape. - Excellent English language skills. - Ability to adapt to changing priorities and work with diverse teams. - Certification in ITIL V3 Foundations or equivalent experience. Desired Skills: - Excellent communication and negotiation skills. - Flexibility to adjust to changing demands and work with diverse teams. - Strong teamwork, collaboration, documentation, and analytics skills. What We Offer: EY provides a highly integrated, global team environment with opportunities for growth and career development. The benefits package focuses on physical, emotional, financial, and social well-being. Continuous learning, transformative leadership, and a diverse and inclusive culture are key aspects of working at EY. EY is committed to building a better working world by creating long-term value for clients, people, and society. With diverse teams in over 150 countries, EY provides trust through assurance and helps clients grow, transform, and operate across various services. Please note that the role may require working outside normal hours and travel, both domestically and internationally, given its global focus and responsibilities.,

We are seeking an experienced Process Trainer for the International Service Desk process to join KVC Consultants Ltd. In this role, you will be crucial in developing and delivering training programs for our Service Desk teams, ensuring they have the necessary knowledge and skills to provide exceptional support to our international clients. Roles and Responsibilities: Design, develop, and deliver comprehensive training programs for new hires and existing agents within the International Service Desk process. Conduct regular training sessions on product knowledge, process updates, customer service skills, and technical troubleshooting for IT infrastructure issues. Create engaging training materials, including presentations, manuals, job aids, and exercises. Assess trainee performance through quizzes, simulations, and live call/chat monitoring, providing constructive feedback for improvement. Collaborate closely with operations managers and quality analysts to identify training needs and performance gaps. Implement effective coaching strategies to enhance agent skills and ensure adherence to service level agreements (SLAs) and quality standards. Stay updated with the latest IT Service Management (ITSM) trends, tools, and best practices, particularly within an international BPO context. Facilitate knowledge transfer sessions and contribute to the development of a robust knowledge base. Monitor and report on training effectiveness and its impact on key performance indicators (KPIs). Skills Requirement: Proven experience as a Process Trainer within an international BPO environment, specifically for Service Desk or Technical Support processes . Strong understanding of IT Service Management (ITSM) concepts and ITIL principles. Excellent presentation, facilitation, and communication skills (both verbal and written), with the ability to convey complex technical information clearly and engagingly. Experience in developing effective training content and methodologies. Strong analytical skills to assess training needs and evaluate program effectiveness. Ability to provide constructive feedback and coach individuals for performance improvement. Customer-focused mindset with an understanding of international customer service expectations. Proficiency in using training tools and platforms. QUALIFICATION: Bachelor's degree in a relevant field (e.g., IT, Business, Education) or equivalent practical experience.

We are seeking an experienced professional for the MIM Skillset role at KVC Consultants Ltd. This position requires strong knowledge of IT Service Management, including ITIL principles. You will be responsible for managing incidents from identification to resolution, participating in root cause analysis, and ensuring the achievement of client SLAs and customer satisfaction. Roles and Responsibilities: Respond to reported incidents, identify their cause, and initiate the incident management process promptly. Participate actively in root cause analysis meetings, gather lessons learned, and manage the implementation of continuous improvement processes. Ensure that Client SLAs (Service Level Agreements) / KPIs (Key Performance Indicators) and customer satisfaction expectations are consistently achieved. Restore a failed IT Service as quickly as possible to minimize disruption. Skills Requirement: Strong knowledge of IT service management , including ITIL principles. Proven ability to identify the cause of incidents and initiate the incident management process. Experience in participating in root cause analysis meetings and implementing continuous improvement processes. Demonstrated capability to ensure the achievement of client SLAs / KPIs and customer satisfaction expectations. Strong problem-solving skills to restore failed IT services quickly. QUALIFICATION: Bachelor's degree or equivalent practical experience in Information Technology or a related field.

As an experienced .Net Support L1 professional with 3 to 5 years of hands-on experience, you have the opportunity to join our dynamic team in Bangalore and contribute to a forward-thinking organization where innovation and collaboration are valued. Your key responsibilities in this role will include providing L1 technical support for .Net applications, efficiently diagnosing and resolving issues. You will be expected to perform troubleshooting, root cause analysis, and escalate unresolved issues to higher support levels or development teams when necessary. Collaborating with clients to gather detailed information about issues and ensuring quick resolution will be a crucial part of your daily tasks. Additionally, you will support application deployment, upgrades, patches, and ensure stable performance in live environments while documenting issues, resolutions, and actions taken in adherence to SLAs. To excel in this role, you should possess a good understanding of web application architecture and ITIL principles, along with proficiency in using ticketing tools like Jira, ServiceNow, or similar platforms. Excellent communication and problem-solving skills will be essential for handling client interactions and technical issues effectively. It would be advantageous if you have experience with cloud platforms such as Azure or AWS, as well as familiarity with CI/CD pipelines and Agile working environments. If you hold a Bachelor's degree in Computer Science, IT, or a related field, and are looking to further develop your career in .Net application support, we encourage you to apply for this position based in Bangalore.,

You will be joining an organisation that is dedicated to driving progress. The Economist Group (TEG) is committed to innovation, independence, and rigour across its businesses, empowering individuals to understand and address the critical challenges facing the world. With a global reach and reputation for excellence, TEG delivers analysis and insights to subscribers and clients in 170 countries through its various businesses, including The Economist, Economist Impact, Economist Intelligence, and Economist Education. As an L1 Support Associate, you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units. Your responsibilities will include providing first-class support for service management capabilities, collaborating with IT, DevOps, Engineering, and other teams to ensure high service quality and efficiency. You will be involved in monitoring alerts, incidents, and service requests, managing escalations, and contributing to continuous service improvement efforts. Key responsibilities of the role include supporting 24/7 monitoring and triage, following runbooks for issue resolution, managing service desk operations, and assisting in ITSM processes such as Incident, Problem, Change, and Request Management. You will also be responsible for maintaining incident records, generating reports, and supporting continuous improvement initiatives. To be successful in this role, you should have a Bachelor's degree in Information Technology, Computer Science, or a related field, along with 3-5 years of experience in IT service management or technical L1 support. Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is required, as well as an understanding of ITIL principles. Strong analytical, problem-solving, communication, and interpersonal skills are essential, along with the ability to work in a fast-paced environment and manage multiple priorities. In return, we offer excellent benefits, including an incentive programme, generous annual and parental leave policies, volunteering days, well-being support, and free access to all Economist content. Our values of Independence, Integrity, Excellence, Inclusivity, and Openness guide our mission to pursue progress for individuals, organisations, and the world, fostering a culture of exploration, free-thinking, truth-seeking, diversity, and innovation.,

As an L1 Support Associate at The Economist Group (TEG), you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units, including Economist Intelligence, Economist Impact, and Economist Newspaper. Your primary responsibilities will include ensuring smooth operations, contributing to continuous service improvement, and working closely with IT, DevOps, Engineering, Product, Project, Support teams, and stakeholders to maintain high service quality and efficiency. You will be responsible for supporting 24/7/365 monitoring and triage of alerts, incidents, and service requests, following runbooks for basic troubleshooting and resolution, managing escalations to L2 as required, and assisting in managing Jira Service Desk Board. Additionally, you will be involved in managing ITSM processes such as Major Incident, Incident, Service Request, Problem, Change, and Request Management, supporting SLAs and internal OLAs, using ITSM tools effectively, and participating in Continuous Improvement Initiatives. To qualify for this role, you should hold a Bachelor's degree in Information Technology, Computer Science, or a related field, along with 3-5 years of experience in IT service management, Technical L1 Support, or Help desk. Hands-On Experience with ITSM tools like ServiceNow, BMC Remedy, Confluence, Jira Service Management (Atlassian Suite), etc., and an understanding of ITIL principles and IT service management frameworks are essential. An ITIL Foundation certification would be a plus. Desirable skills include knowledge in Observability & monitoring tools, as well as an understanding of AWS/Cloud Ops. In addition to technical skills, you should possess strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to work in a fast-paced environment, and detail-oriented with strong organizational skills. At The Economist Group (TEG), we offer excellent benefits, including an incentive program, generous annual and parental leave policies, volunteering days, well-being support, and free access to all Economist content. We uphold values such as Independence, Integrity, Excellence, Inclusivity, and Openness, reflecting our mission to pursue progress for individuals, organizations, and the world. Join our team and be part of an organization dedicated to driving progress and making a difference in the world.,

At PwC, the infrastructure team focuses on designing and implementing secure IT systems that support business operations. This includes ensuring the smooth functioning of networks, servers, and data centres to optimize performance and minimize downtime. Cloud operations professionals at PwC manage and optimize cloud infrastructure and services to enable seamless operations and high availability for clients. In this role, you will be responsible for monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems. In a fast-paced environment like ours, your adaptability is key as you work with a diverse range of clients and team members, each presenting unique challenges. Every experience is an opportunity for learning and growth, and you are expected to take ownership and consistently deliver quality work that adds value for our clients and contributes to team success. As you progress within the Firm, you will build a strong personal brand that opens doors to further opportunities. Key Skills required for this role include: - Having a learning mindset and taking ownership of your own development - Appreciating diverse perspectives and understanding the needs and feelings of others - Developing habits to sustain high performance and unlock your potential - Actively listening, asking questions for clarity, and effectively expressing ideas - Seeking, reflecting on, acting upon, and providing feedback - Gathering information from various sources to analyze facts and identify patterns - Committing to understanding business operations and developing commercial awareness - Learning and applying professional and technical standards while upholding the Firm's code of conduct and independence requirements. As a Windows and AWS Administrator, your responsibilities will include coordinating the day-to-day activities of operational systems, processes, and infrastructure needed for service offerings. This involves collaborating with clients to gather requirements and manage the business of operations, including stakeholders and delivery partners. Specific responsibilities include supporting services focusing on Windows operating systems, extensive experience with installation, configuration, and maintenance of Windows & VMware infrastructure, involvement in AWS cloud projects, and more. Qualifications for this role include a Bachelor's degree in Computer Science or a related field, a minimum of 3 years of hands-on experience with Windows operating systems & VMware, a strong understanding of ITIL principles and ITSM, current knowledge of industry trends, excellent communication skills, attention to detail, interpersonal skills, and leadership qualities.,

Ciklum is currently seeking an IT Support Engineer I to join our team full-time in India. As a custom product engineering company, we cater to the needs of both multinational organizations and scaling startups, helping them tackle their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts, and product owners, we strive to engineer technology that reshapes industries and influences the way people live. In this role, you will serve as a Junior IT Support Engineer, providing initial technical support to all Ciklum employees and ensuring the delivery of high-quality basic IT services. Your responsibilities will include managing Service Desk system tickets, offering daily user support for hardware and software issues, preparing workstations for new employees, collaborating with other IT sub-departments to address common IT issues, and liaising with the Procurement department regarding delivery and logistics. Furthermore, you will be responsible for negotiating with IT service providers, communicating with Middle or Senior IT Support Engineers to devise effective solutions, managing IT assets and tracking them in the Assets Management Tool, overseeing the IT stock, and resolving standard issues and tasks received from various IT channels. You will also be required to study internal technical documentation, rules, and policies of the IT Department, as well as escalate non-standard tasks to Middle or Senior IT Support Engineers. The ideal candidate for this role should possess a technical background with knowledge in the administration of Windows 10 and above, Linux Ubuntu, macOS, Microsoft products, Network, Google Apps, Active Directory, and GPO. Additionally, problem-solving abilities, teamwork skills, an understanding of ITIL principles, good communication skills, stress resistance, a commitment to self-improvement and self-education, and an Intermediate level of English proficiency are essential requirements. At Ciklum, we prioritize your mental and physical well-being by offering comprehensive company-paid medical insurance, financial and legal consultation services, and a tailored education path to enhance your skills and knowledge. You will have the opportunity to work in a growth environment, collaborate with a community of skilled professionals, enjoy a hybrid work mode in Chennai or Pune, and contribute to large-scale projects with international clients. Our welcoming environment fosters a friendly team culture, open-door policy, informal atmosphere, and regular team-building events. Join us in India, a strategic growth market for Ciklum, and be part of a transformative journey where you can grow, innovate, and make a global impact. Submit your application today and embark on a fulfilling career at Ciklum!,

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Technical Associate - EOC Genpact is hiring for the role of EOC Consultant involves monitoring and addressing alerts, changes, and maintenance, requiring ITIL principles, CAB process knowledge, and network device configuration. The candidate must handle P1, P2 Bridges and ensure quick resolution of business-impacting issues. Responsibilities Monitor and address alerts, changes, and maintenance. Handle tech and non-tech bridges, including P1 and P2 issues. Collaborate with Major Incident Management for business-impacting issues. Ensure SLA compliance and proper logging in ITSM tools. Manage tickets through their lifecycle, from creation to resolution. Raise tickets with carriers and coordinate issue resolution. Identify opportunities to automate repetitive tasks. Participate in 24x7x365 rotational support for production systems. Qualifications we seek in you! Minimum Qualifications / Skills Experience with ServiceNow and incident management processes. Knowledge of change implementation and its impact on alerts. Proficient with tools like SolarWinds, New Relic, Bluecat, Akamai, and PowerShell. Ability to collaborate and communicate with cross-functional teams and ISPs. Understanding of ITIL standards and ticket prioritization Analyze issues and determine appropriate actions to guide clients or associates toward a timely resolution. Preferred Qualifications/ Skills Good Communication skills. Experience handling tech and non-tech bridges, including P1 and P2 issues. Experience in a team-oriented, collaborative environment. Strong analytical skills to guide timely issue resolution. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

About the opportunity We are seeking a highly motivated and experienced ServiceNow Developer with a strong foundation in ITOM and CMDB to join our dynamic team. In this critical role, you will be responsible for designing, developing, and implementing innovative ServiceNow solutions that drive operational excellence. What youll get to do ITOM & CMDB Expertise: Develop and maintain ServiceNow solutions for Service Mapping, Discovery & Orchestration, Event Management, and Performance Analytics. Enhance CMDB accuracy and completeness through automation and data integration. Leverage ServiceNow to optimize IT operations, improve service delivery, and reduce operational risks. ServiceNow Development: Design, develop, test, and deploy custom applications, workflows, and integrations within the ServiceNow platform. Ensure the stability, performance, and security of ServiceNow solutions. Collaboration & Communication: Collaborate closely with stakeholders to gather requirements, analyze business needs, and translate them into effective technical solutions. Effectively communicate technical information to both technical and non-technical audiences. Continuous Improvement: Stay abreast of the latest ServiceNow best practices and technologies. Proactively identify and implement improvements to ServiceNow processes and procedures. Skills and experience we value Bachelor's degree in Computer Science, Information Technology, or a related field. 3-5 years of hands-on experience in ServiceNow development, with a strong focus on ITOM and CMDB. Proven experience in developing and implementing ServiceNow solutions within an ITOM context. Solid understanding of ITOM concepts, including Service Mapping, Discovery & Orchestration, Event Management, and Performance Analytics. Experience with CMDB best practices, data quality management, and CMDB integrations. Experience with ServiceNow scripting (JavaScript), workflows, UI policies, and other development tools. Knowledge of ITIL principles and their application within the ServiceNow platform. Excellent problem-solving, analytical, and communication skills. Strong teamwork and collaboration skills. ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist - ITOM) are a plus. If you have the passion for driving efficiency and improving IT service delivery, we'd love to hear from you.