59 Itil Principles Jobs

As a FIX Onboarding Engineer at MSBC, you will be responsible for ensuring seamless connectivity in financial markets by managing FIX certifications, integrations, and connectivity across global trading systems. Your role will involve working at the intersection of trading infrastructure and client connectivity. Key Responsibilities: - Ensure the FIX connectivity platform is maintained in a scalable and fault-tolerant configuration. - Perform FIX certifications with third-party vendors and Liquidnet members. - Define FIX integration specifications in collaboration with OMS vendors. - Support UAT FIX connections with various OMS/EMS vendors. - Build, maintain, and test certification environme...

Job Description: Job Title: ServiceNow ITSM Developer Department: ITSM Experience Level: Mid/Senior 6-10 years of experience Key Responsibilities Design, configure, and customize ServiceNow ITSM modules such as: Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog. Develop custom applications and solutions within ServiceNow using: ServiceNow Studio, Flow Designer, UI Builder, and App Engine Studio. Integrate ServiceNow with external systems using: REST/SOAP APIs, MID Server, IntegrationHub, Web Services, and scripted APIs. Implement automation and orchestration for IT processes through Flow Designer and scripting. Develop and maintain client scripts, UI policies, business...

TCS hiring!! Role: EUC Operations support Location: Hyderabad Experience: 5-10 Must Have: 5+ years of experience in IT support, with at least 2 years in an L2/L3 escalation role in enterprise environments. Strong expertise in troubleshooting Windows 10/11, Microsoft Intune, Windows 365 Cloud PC, and related endpoint services. Practical knowledge of device compliance, conditional access, user profiles, app delivery, and security policies. Familiarity with support tools and platforms such as BMC, ServiceNow or other ITSM systems. Solid understanding of ITIL principles, including incident, problem, and knowledge management. Experience resolving hardware, software, network, and authentication is...

About Us: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services and our open-access model we...

Role Overview: As an AWS Ops Lead at Hitachi Digital Services, you will be a key member of the team, responsible for managing and optimizing AWS infrastructure while implementing and overseeing IT Service Management (ITSM) and IT Infrastructure Library (ITIL) best practices. Your leadership skills will play a crucial role in ensuring the reliability, security, and scalability of the AWS cloud resources. Key Responsibilities: - Manage and optimize AWS cloud resources to maintain high availability, security, and performance. - Monitor AWS services to address issues proactively and minimize downtime. - Implement best practices for AWS security and compliance. - Oversee ITSM processes to streaml...

You will be joining an organisation that is dedicated to driving progress. The Economist Group (TEG) is committed to innovation, independence, and rigour across its businesses, empowering individuals to understand and address the critical challenges facing the world. With a global reach and reputation for excellence, TEG delivers analysis and insights to subscribers and clients in 170 countries through its various businesses, including The Economist, Economist Impact, Economist Intelligence, and Economist Education. As an L1 Support Associate, you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units. Your responsibilities will include: - Providing ...

Role Overview: As a member of the infrastructure team at PwC, you will be responsible for designing and implementing secure IT systems to support business operations. Your role will involve ensuring the smooth functioning of networks, servers, and data centres to optimize performance and minimize downtime. In the cloud operations department, your focus will be on managing and optimizing cloud infrastructure and services to ensure seamless operations and high availability for clients. Monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems will be key aspects of your responsibilities. In this fast-paced environment, you are expected to be a reliable an...

As a Technical Service Desk Engineer at our company, your role will involve providing support to employees across global locations, primarily in the US. Your responsibilities will include: - Providing on-call, chat, and email support to employees. - Handling inbound calls, managing emails, tickets, and chat-based queries simultaneously. - Performing incident logging, categorization, prioritization, assignment, coordination, and communication. - Troubleshooting issues related to Microsoft Outlook, various applications, VPN, network, digital ID, voicemail, BitLocker, and acting as the primary point of contact for Active Directory (AD) issues. - Assigning user complaints to relevant resolver te...

As an L1 Support Associate at The Economist Group (TEG), you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units, including Economist Intelligence, Economist Impact, and Economist Newspaper. Your primary responsibilities will include ensuring smooth operations, contributing to continuous service improvement, and working closely with IT, DevOps, Engineering, Product, Project, Support teams, and stakeholders to maintain high service quality and efficiency. - Supporting 24/7/365 monitoring and triage of alerts, incidents, and service requests - Following runbooks for basic troubleshooting and resolution - Managing escalations to L2 as required - Assi...

As an ITSM Solution Analyst at Hectae Analytics, you will play a crucial role in bridging business needs with technology. Your responsibilities will include: - Working closely with business owners to gather, analyze, and document requirements related to IT Service Management processes like Incident, Problem, Change, Service Request, and Asset Management. - Conducting discovery sessions, requirement workshops, and gap analyses to ensure alignment between business needs and ITSM product capabilities. - Preparing functional and technical requirement documents and maintaining traceability throughout the project lifecycle. - Translating business challenges into practical and scalable ITSM solutio...

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of...

Role Overview: As a member of the Change Management team at LSEG Technology, you will be responsible for overseeing and coordinating changes to production systems across a global landscape. Operating in a dynamic and fast-paced environment, your role will play a critical part in ensuring stability, minimizing risk, and enabling continuous service improvement. Your proactive approach, attention to detail, and solid foundation in IT service management will be key to your success in this role. Key Responsibilities: - Manage change records in alignment with organizational standards and risk appetite. - Lead Change Advisory Board (CAB) meetings to support informed decision-making and risk evaluat...

The Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal candidate will have strong leadership skills, a solid understanding of ITIL principles, and experience in a service desk environment. Key Responsibilities: Supervise and manage the service desk team, including performance management, training, and development. Act as a point of escalation for complex or unresolved issues. Monitor service de...

You will be responsible for the functional design, configuration, and deployment of the SAP Service Cloud V2 solution, ensuring effective service request management, knowledge base utilization, and seamless process flow with FSM and S/4HANA CS. Key Responsibilities: - Configure and customize SAP Service Cloud V2, including Ticket Management, Service Order Processing, Knowledge Base, and Service Catalog. - Conduct workshops for requirements gathering, perform fit/gap analysis, and document functional specifications for the Service domain. - Configure workflows, queues, routing rules, and email channels for service ticket handling. - Work closely with the FSM Functional Consultant to ensure a ...

Role Overview: As a Senior Vulnerability Management and Configuration Assessment Lead, you will be responsible for leading vulnerability assessments, analyzing scan results, prioritizing vulnerabilities, and driving remediation efforts. Your role will involve utilizing your strong technical skills and deep understanding of information security principles to collaborate with various teams and enhance the organization's security posture. Additionally, you will be involved in advanced troubleshooting, configuration management, and problem resolution for complex IT systems, often working on escalations from L2 support and engaging with multiple stakeholders. Your expertise will be crucial in man...

As a seasoned Technical Office Manager with over 10 years of experience in administration, HR, and operational management within a technical environment, you will play a vital role in integrating administrative efficiency with technical delivery oversight. Your ITIL Certification is highly preferred as you will be responsible for tracking technical deliverables and ensuring adherence to service standards. Key Responsibilities: - Operational Tracking & Technical Oversight (ITIL Focus) - Implement and manage systems to track technical work progress for engineers (e.g., Oracle EBS support tasks, development projects). - Monitor and report on the achievement of Service Level Agreements (SLAs), e...

We are seeking a highly skilled and proactive Desktop Support & Network Engineer to join our dynamic IT team. In this role, you will be responsible for ensuring the seamless operation of our end-user computing environment, network infrastructure, and cloud-based systems. You will serve as the primary technical point of contact for resolving hardware, software, and network issues across the organization, ensuring minimal downtime and optimal user productivity. With a strong foundation in desktop support, networking protocols, system administration, and cloud integration, you will play a critical role in maintaining a secure, scalable, and future-ready IT ecosystem. This position is ideal for ...

As a Senior Analyst - SNOW CMDB, your role will involve managing and optimizing the Configuration Management Database (CMDB) within the ServiceNow platform. You will be responsible for ensuring data integrity, supporting ITSM processes, and driving automation and integration initiatives to maintain accurate configuration item (CI) records and relationships. Key Responsibilities: - CMDB Administration & Maintenance: - Configure and maintain ServiceNow CMDB, ensuring accurate representation of all CIs and their relationships. - Perform regular audits, reconciliation, and health checks to maintain data integrity. - Implement governance standards, naming conventions, and prevent duplicate CIs. -...

Position Overview: The IT Coordinator plays a vital role in managing and coordinating the day-to-day IT operations , infrastructure , and support activities of the organization. This position ensures that all technology systems run efficiently, securely, and in alignment with business goals. The IT Coordinator also assists with hardware/software management , network monitoring , technical support , and vendor coordination . Key Responsibilities: Coordinate and monitor IT operations , ensuring smooth performance of systems and networks. Provide technical support to end-users for hardware, software, and network issues. Install, configure, and maintain computers, printers, and peripheral device...

As a Service Delivery Manager at Excis, you will be responsible for leading and managing end-to-end projects, ensuring successful delivery, customer satisfaction, and alignment with business goals. Your key responsibilities will include: - Leading projects from initiation through deployment, ensuring timely and successful delivery of solutions. - Driving customer satisfaction, managing client relationships, and handling escalations effectively. - Conducting Root Cause Analysis (RCA) and implementing corrective actions to achieve positive outcomes. - Managing accounts, including P&L ownership, to achieve targeted business margins. - Overseeing the technical team, providing guidance, mentorshi...

Role Overview: As a ServiceNow Developer at Nagarro, you will be responsible for developing technical solutions, implementing integrations with third-party systems, and translating business requirements into technical solutions. Your role will involve configuring ServiceNow using scripting, mentoring team members, and effectively communicating with users and technical teams. You will also be required to understand functional requirements, envision solutions, lead/support UAT and production rollouts, and troubleshoot and resolve complex bugs. Additionally, you will be expected to carry out Proof of Concepts (POCs) to ensure that suggested designs and technologies meet the requirements. Key Re...

As an IT Service Coordinator at our company in Pune, you will play a crucial role in the coordination of IT service requests, scheduling technical resources, maintaining inventory records, and supporting day-to-day IT operations. Your responsibilities will include: - Ticket and Dispatch Management: - Serve as the primary contact for incoming support requests via phone and email. - Document issues, assign service tickets, and escalate complex problems to higher-level support technicians. - Scheduling and Coordination: - Manage schedules and calendars of technical staff for efficient service delivery. - Coordinate with external vendors and service providers when necessary. - Inventory and Asse...

**Role Overview:** You are on an exciting journey to drive impactful change within the Technology function of Dr. Martens. As a Major Incident & Problem Co-ordinator in the Enterprise Technology team, you will play a crucial role in ensuring that Incident, Problem, and Change management processes enhance the Service Quality of the company. Your responsibilities will include acting as a key contact for stakeholders, developing strong relationships with business units, monitoring and reporting on service performance, contributing to root cause analysis, providing updates to stakeholders, and participating in IT projects as required. **Key Responsibilities:** - Act as a key point of contact for...

Role-Incident/process management lead (technical lead) Experience-8+Years Location-Bangalore Must have skills: - Strong technical expertise in SD-WAN, WLAN, Routing & Switching, and Firewalls Proficient in networking and routing protocols including RIP, OSPF, and SD-WAN Hands-on experience with Cisco Catalyst Center, Cisco LAN switches (Access & Core), Cisco Wireless Controllers, and Cisco Access Points - Solid understanding and practical application of ITIL principles Your role You ensure that the relevant ITIL processes for managing the Managed Services for your customer run effectively and efficiently. Coordinating cross-domain incidents and changes with multiple involved parties, leading...

As an Infrastructure Analyst at Warner Bros. Discovery, you will play a crucial role in the Global Technology Operations Center (GTOC) department, based in Hyderabad, India. You will be responsible for handling technical issues and queries, ensuring timely resolution of incidents within agreed SLAs, and driving continual process and skills improvement within the team. Your role will involve providing technical support to the team, escalating issues as needed, and participating in major incidents and event bridges. Additionally, you will be involved in training and mentoring team members to ensure they are prepared to support stakeholder requirements effectively. **Key Responsibilities:** - A...