45 Help Desk Jobs

As a Customer Support Specialist at MyAdvices, you will play a crucial role in delivering top-notch support to our digital marketing clients. Your primary responsibility will be to address client concerns efficiently through various communication channels, ensuring a high level of customer satisfaction. Here is a breakdown of what you can expect in this role: **Role Overview:** You will be part of a dynamic team that strives for excellence and works tirelessly to meet and exceed client expectations. Your ability to multitask, communicate effectively, and provide technical support will be key to your success in this role. **Key Responsibilities:** - Manage and resolve incoming support requests related to the MyAdvice digital marketing product suite - Close a minimum of 200 tickets per week via phone, email, and ticket submission form - Answer inbound calls at a rate of 3-5 calls per hour - Maintain professionalism and positive rapport with clients - Explain technical issues in a user-friendly manner - Track multiple open tickets simultaneously - Assist internal teams with technical and training support - Collaborate with Customer Success Managers **Qualifications Required:** - 1+ years of experience in a high-volume Customer Service or Technical Support role - Technical proficiency in supporting WordPress websites - Strong interpersonal and communication skills - Help desk experience with triage and technical troubleshooting abilities - Familiarity with GSuite, Microsoft Excel, and Word, as well as web-based systems - Knowledge of support ticketing software (preferably Zendesk) - Experience in communication with off-shore deliverable groups - Excellent organizational skills and attention to detail - Ability to work independently and manage multiple priorities - Willingness to go the extra mile to resolve issues - Proficient in critical thinking to identify root causes of problems **Preferred Skills:** - Experience with domain transfer and DNS setup - Understanding of web hosting and basic server administration - Knowledge of non-WordPress CMS websites (e.g., Drupal, Joomla) - Basic understanding of front-end technologies like HTML5, CSS3, JavaScript - Familiarity with debugging tools such as Chrome inspector **Company Details:** MyAdvice is a forward-thinking company dedicated to helping businesses grow smarter. With a focus on AI-powered solutions and a commitment to client success, we aim to revolutionize the way services professionals operate. Our inclusive and diverse culture values creativity, collaboration, and continuous improvement. If you are driven by growth, transparency, and impactful work, MyAdvice is the place for you. If you possess a growth mindset, curiosity, and a willingness to learn, we encourage you to apply, as skills can be taught, but the right attitude is essential for success in our performance-driven organization. Join us at MyAdvice, where your contributions truly matter and drive positive outcomes for our clients and the company as a whole.,

Description We are seeking a skilled Desktop Support Engineer to join our IT team in India. The successful candidate will be responsible for providing technical support to end-users, maintaining desktop environments, and ensuring efficient operation of IT infrastructure. Responsibilities Provide technical support to end-users for hardware and software issues. Install, configure, and maintain desktop computers, laptops, printers, and other peripherals. Troubleshoot and resolve technical problems related to operating systems, applications, and network connectivity. Assist in the setup and deployment of new equipment and software installations. Maintain an inventory of IT assets and keep records of repairs and maintenance activities. Respond to support requests in a timely manner and provide excellent customer service. Collaborate with other IT team members to improve processes and solutions. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 2-5 years of experience in desktop support or a similar role. Proficient in Windows and Mac OS operating systems. Strong knowledge of Microsoft Office Suite and common business applications. Experience with remote support tools and techniques. Familiarity with networking concepts and basic troubleshooting of network issues. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills to interact effectively with users. Location - Jaipur Budget - 3lpa

Role Overview: As a Senior Manager in Customer Service Transformations, you will lead or participate in the implementation of contact centre solutions across various client organizations. Your role will involve designing and implementing best practices to ensure the successful execution of projects. You should have proven experience in project management methodology and possess strong analytical and problem-solving skills. Additionally, you will function as a "Subject Matter Expert" for Contact Center within the Analytics/AI Practice. Your expertise in Customer service, Contact Center, Service desk, Help desk verticals, statistical modeling, and machine learning will be essential for this role. Key Responsibilities: - Lead or participate in the implementation of contact centre solutions - Design and implement best practices - Act as a "Subject Matter Expert" for Contact Center within the Analytics/AI Practice Qualifications Required: - Proven experience in project management methodology - Strong analytical and problem-solving skills - Certification in Six Sigma - Experience in Customer service, Contact Center, Service desk, Help desk verticals - Skills in Statistical modeling and Machine Learning Additional Details: The company operates in the ITES/BPO/KPO industry and the functional area is ITES/BPO/Customer Service. The required education for this role is a Bachelor's Degree. The employment type is Full Time, Permanent. The key skills required for this role include Customer Service, Digital Transformation, RPA, and Automation. Recruiter Name: Maheshwari Balasubramanian,

We are looking for a friendly and reliable Customer Support Executive (Freshers Only) to join our team. The role involves helping customers with their queries, providing correct information, and ensuring a smooth service experience. Key Responsibilities: Answer customer calls, emails, and chats. Share accurate details about products and services. Handle customer issues politely and quickly. Maintain proper records of customer interactions. Follow up to ensure customer satisfaction. Coordinate with other teams to resolve problems. Requirements: Minimum Graduate (any stream) . Good communication skills (English, Hindi, Tamil/regional language). Basic computer knowledge (MS Office, Email, CRM). Ability to stay calm and handle complaints. Positive attitude and eagerness to learn. Freshers only (no prior experience required). No sales targets.

JD # Handling Client Query from call, chat & email # Assigning complaints to the concerned person # Monitoring & Providing timely resolution # Coordinating with Team Required Candidate profile # Excellent communication skills # Well organized # Soft spoken & Punctual # Basic idea of digital marketing

You will be responsible for performing online and offline demos with clients for software products. Additionally, you will provide assistance and resolve customers" technical issues through incoming and outgoing calls. It will be your duty to research, diagnose, troubleshoot, and find solutions to address customer problems efficiently. Following standard procedures, you must escalate unresolved issues to the appropriate internal teams. Providing prompt and accurate feedback to customers, ensuring proper recording and closure of all issues, preparing reports accurately and in a timely manner, and documenting knowledge in the form of knowledge base tech notes and articles are also part of your responsibilities. To excel in this role, you should possess knowledge of the software industry and online client support. High customer service orientation is essential, along with proven working experience in enterprise technical support, IT support, or as a technical engineer. Practical help desk or customer support experience would be advantageous. Your problem-solving skills should be strong, and you should have excellent client-facing, written, and verbal communication skills. The job requires 2-4 years of experience and is open to both male and female candidates. The job location is at Pacific Business Center, Hoshangabad Road, Bhopal. The position requires a minimum qualification of B.E./B.Tech/BCA/MCA in any specialization. Two positions are available, and interested candidates can submit their resumes to hr@tbitechnologies.com.,

The Desktop Support Engineer position based in Vijayawada is a full-time, permanent role requiring a minimum of 1 year of experience. As a Desktop Support Engineer, you will be responsible for designing, organizing, modifying, and supporting the organization's computer systems. Your primary duties will include troubleshooting desktop hardware and software issues, configuring Outlook, and handling any problems related to Local Area Networks (LAN), Wide Area Networks, and Network segments. Additionally, you will be tasked with maintaining operating systems, business applications, security tools, web-servers, email, laptop, and desktop PCs. It will be your responsibility to optimize and lead process improvement initiatives within the organization. You will also be required to manage internal infrastructure requirements, including laptops, desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, and support internet, intranet, LANs, WANs, and network segments. Collaboration with the help desk and other teams to assist in troubleshooting, identifying root causes, and providing technical support when needed is a crucial aspect of the role. Performing routine audits of systems, including backups, and ensuring network integrity, server deployment, and security will be part of your regular tasks. Monitoring and maintaining network servers such as file servers, VPN gateways, and intrusion detection systems will also fall under your purview to ensure high-level security and efficiency resulting in 100% output. This full-time position offers benefits such as health insurance and Provident Fund. The role may require working in day shift, evening shift, night shift, or rotational shift as per the business requirements. The work location is in person, necessitating your physical presence at the designated work location in Vijayawada.,

Position - IT Support (Help Desk) Exp Fresher Location – Vasanth Nagar, Bangalore Shifts – 24/7 support, Rotational (Day shift and Night Shift) 6 days Working Work From Office Excellent Communication Skill Key Responsibilities: Outbound Calls: Make follow-up calls to customers regarding support tickets Conduct proactive outreach to clients for updates. Escalate unresolved issues to the appropriate internal teams. Email Communication: Draft and send professional emails for ticket updates, customer follow-ups, or issue resolution. Maintain accurate records of email interactions in the CRM or ticketing system. Ticket Support & Logging: Log all customer interactions accurately into the support system. Ensure tickets are followed up until resolution and closed in a timely manner. Coordination: Collaborate with internal departments to resolve customer issues. Keep relevant teams informed of recurring issues or feedback.

Being a core part of operations Innovation is one of the secrets to your success as a helpdesk Executive In this role, youll support our account directors through your vast knowledge of data trends and critical information. Likewise, youll see to it that our stakeholders get periodic trainings to ensure that they are constantly up-to-speed with helpdesk tool. Not only that, you will also be involved in periodic calls about the performance matrix with the pan-India client and the FM operations team. On top of these, youll take part in the CIWG competition to present your ideas. You will also set up the FM helpdesk in the new facilities, including the creation of the location in the tool; and, likewise, train the respective stakeholders. Youll also take charge of publishing both the daily SLA report and daily fulfilment report to the pan-India team. Using your superb Microsoft office skills, you will also craft helpdesk-related PPT slides for MMR, QBR and ABR. Sound like you To apply you need to be: Well-versed in the field Are you a graduate of any specialisation with eight years experienceor morein customer services or data management How about a solid background in continuous improvement initiatives, client engagement and report preparation If yes, wed love to chat with you! A relationship builder Your excellent communications skills be handy when it comes to interacting with a wide range of client staff and demands. Does your PC literacy come with exceptional Microsoft skills To couple these with, you should also be a great example of being a leader who can drive and follow through with improvement initiatives, and a team asset who can work effectively as part of a team.

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Sound like you To apply you need to have: A strong drive toward excellence Working at JLL, youll see yourself working with many of the industrys premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs.

As a Support Specialist 1 - Chat & Email at WebPT, you will be at the forefront of providing assistance to customers using our software products. Your role will involve leveraging your in-depth knowledge of WebPT's offerings to ensure that customers maximize the benefits of our products. It will be crucial for you to become well-versed in all aspects of WebPT products and effectively communicate your expertise to accommodate various learning styles. At WebPT, we are dedicated to hiring exceptionally talented individuals and equipping them with the necessary tools to excel in their roles. Your responsibilities as a part of our team will include: - Serving as the primary point of contact for all Members - Delivering exceptional customer service and maintaining a Customer Satisfaction (CSAT) score of 90 or above - Handling inbound live chats and emails as your primary responsibilities - Responding promptly and accurately to a diverse range of technical and non-technical inquiries - Maintaining ongoing communication with each Member until their issue is resolved, while documenting the progress - Escalating issues to higher levels of support when necessary - Monitoring and tracking support cases within Salesforce, WebPT's help desk, and customer relationship management (CRM) system - Meeting key performance goals such as response time, resolution rate, and quality assurance - Providing feedback on, utilizing, and contributing to the knowledgebase to facilitate quicker issue resolution - Organizing and prioritizing caseload to meet Service Level Agreements (SLAs) and identifying tickets requiring escalation - Adhering to all confidentiality and compliance regulations, including HIPAA - Demonstrating reliability, punctuality, and adherence to work schedules and breaks To qualify for this role, you should possess: - Two years of experience in a fast-paced help center or customer service environment, or a combination of relevant degree and experience - Technical aptitude with a proven ability to use web browsers, web applications, and other forms of technology - Strong critical thinking skills for effective troubleshooting - Excellent written communication skills - Passion for delivering high-quality customer service - Confidence in your abilities - Proficiency in navigating multiple web applications simultaneously, online meeting software, and web conferencing tools - Ability to respond to chats and cases promptly with a high level of accuracy - Strong organizational skills, proactive approach, effective communication, and accountability - Solution-oriented mindset for achieving positive outcomes Additionally, it would be beneficial if you have experience in a SaaS environment, similar EMR platforms, medical administration or billing, and customer service roles involving help desk, troubleshooting, or call centers. At WebPT, our core values revolve around service, accountability, attitude, personality, work ethic, community outreach, health and wellness, and resource efficiency. We foster a culture of hard work combined with enjoyment, promoting equal opportunities, autonomy, trailblazing, and integrity in our interactions with Members. If you are enthusiastic about assisting Members, thrive in a dynamic work environment, and are committed to achieving greatness in rehab therapy practice, then you are the perfect fit for our team. Join us in our mission to empower rehab therapy professionals and work towards achieving our collective goals.,

Innovatia Technical Services Inc (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services With over 300 professional experts across the globe, we service some of the worldsmost successful Fortune 500 and Fortune 1000 companies, Responsibilities Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure timely closure Call ownership, drive to resolution and communication with customer Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers Proactive monitoring & Perform documented Escalation process Troubleshooting on Application Support (Off Shelf or Customized) MFDs Troubleshooting on Printers & Troubleshooting on VPN software and Collaboration tools Troubleshooting on Password Reset tools and Remote-Control tools Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony) Interaction with internal and external stakeholders Keep Users regularly updated with Alerts advising of any new or changed information Be willing to take on additional responsibilities and learning opportunities as they come up ?Qualifications Windows & Macintosh Operating systems Troubleshooting Experience with Active Directory, Azure, Office365, VPN, MFA, RDP Experience with remote tools LMI and BeyondTrust Experience with ServiceNow Hands on experience in troubleshooting Printers and Multi-Function Devices (MFD) 1 + years of technical support experience with an IT Service Desk or Application Support Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills Excellent written, oral and verbal communication skills in English Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted, Innovatia is an equal opportunity employer,

As a Technical Support specialist, your primary responsibility will be to troubleshoot and resolve issues escalated from the Helpdesk. You will be tasked with incident management by tracking and documenting issues in a ticketing system such as ServiceNow or Jira. In case of complex issues, you will escalate them to higher-level support or specialized teams, ensuring timely resolution and follow-up with users to confirm problem resolution. Additionally, you will monitor system performance to ensure optimal functioning and reliability. You will also be responsible for creating user guides, knowledge base articles, and FAQs to facilitate self-service for common issues, as well as sharing best practices to improve user productivity and prevent future issues. Collaboration and communication are key aspects of this role, as you will work closely with other teams to resolve complex issues, keep users informed on issue status, and engage with different departments to understand specific technical needs. You will also be required to analyze support metrics, report recurring issues, and provide feedback for system or process improvements based on common issues or user feedback. To excel in this role, you should have experience working with COTS solutions, strong engagement and communication skills, experience in software maintenance and help desk support, and proven experience with complex integrated systems. Familiarity with tools such as Jira, Confluence, and Service Management tools is also required. Join Virtusa, a global team that values teamwork, quality of life, and professional development. With a focus on collaboration and fostering excellence, Virtusa offers exciting projects, opportunities, and exposure to state-of-the-art technologies for your career growth. If you are a great mind looking to unleash your potential, Virtusa is the dynamic place to nurture new ideas and thrive in a team-oriented environment.,

About the job: Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data, and the environment. Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear, and specialty threads. With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide. Following the acquisition of Texon and Rhenoflex, new Coats Footwear now has a complete range of footwear components to meet your needs, from heel counters to toe puffs and everything in-between. Through our technologically diverse product portfolio, we can cater to both current and future trends, setting new standards in the process, turning customer ideas into reality, and accelerating sustainability. Headquartered in the UK, Coats connects talent, textiles, and technology to make a better and more sustainable world. Role Purpose: The IT Service Delivery Manager is primarily responsible for the effective management of incidents and service requests, ensuring seamless delivery and escalation throughout the support organization. This role assists the IT Service Management & Operations Director to design the process flow for IT service and incident management, change management globally. This role involves continuous monitoring and steering of the executing organization to meet business-agreed SLAs for end-user support, incident management, service request management, change management, and continuous improvement, all in alignment with ITIL best practices. Additionally, the IT Service Delivery Manager is the IT ticketing tools owner, responsible for overseeing the process flow design and reporting. This includes ensuring that the ticketing system is optimized for efficiency, accuracy, and compliance with organizational standards. Principal Accountabilities & Key Activities: Service Management: - Oversee delivery of 40+ outsource partner resources to ensure they provide seamless delivery of Technology Support services to Coats employees, covering incidents and service requests. - Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary. - Build relationships with key stakeholders within Coats technology & externally with IT Fully Managed Service Provider. - Identify opportunities for improving services delivered by outsourcing partner, recommend alternatives to enhance benefits derived from services offered. - Ensure that the outsourcing partner has adequate tools, knowledge, and processes to deliver quality support services and lead implementation of appropriate tools/process improvements. - Establish guidelines for Critical Incident Management and ensure all are appropriately handled within agreed SLAs. - Provide strategic direction for Incident Management, Problem Management, and Ticket Management Lifecycle (Ageing Tickets Monitoring). Process Design and Improvement: - Design a systematic approach to improve the alignment and performance of a particular Digital and Technology process with organizational strategy and customer expectations. - Review, interpret, and enhance a system design or program to achieve optimal performance, operational cost, and flexibility for future change. - Prepare and document process guidelines for both technology support teams and end-user consumption. - Conduct process testing before implementation. - Provide mentoring to internal support groups consisting of over 100 staff on process changes. - Prepare and deliver process trainings as required to all Coats end users (circa 6500 users). Performance Metrics and Continuous Improvement: - Review KPIs and performance metrics to ensure they align with the organization's goals and objectives. - Use KPIs to measure outsourcing partner performance and take corrective actions as needed. - Identify opportunities for improving services delivered by outsourcing partners and recommend enhancements. - Report on delivery commitments to ensure solutions are implemented on time and as expected. Education, Qualifications, and Experience: - 8+ years of IT Service Desk/Help Desk experience (5+ years in a technical lead management role). - Solid exposure in Outsourcing, SLA Management, Vendor Management, Compliance, Risk Management, Business Continuity, Escalation Management, and experience in Process Development. - Experience with managing under Service Level Agreement (SLA), Key Performance Indicators (KPI), and performance metrics for monitoring in-scope activities. - Service Now experience. - Highly organized and confident decision-making skills. - Excellent written and oral communication skills appropriate for various levels of senior to mid-level management. - Strong interpersonal skills and flexibility; ability to build collaborative relationships to support multiple business and support groups. - Experience of working across global time zones. - Good analytical skills. - ITIL v3 or v4 certifications. - Service Now Certified Implementation Specialist (CIS). - Strong manufacturing industry experience. - Experience with automated application provisioning tools. - Good Knowledge or certification on MSFT technologies (O365, Windows Administration, Azure), Basis Networking, and SAP knowledge. At Coats Group, we are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact in the textile industry and eager to join a global leader with a rich heritage and a forward-thinking approach, we invite you to take the next step in your career with us. Apply now to be part of our dynamic team and help shape the future of textiles.,

Job Title: Oracle Fusion HCM Consultant Core HR, Help Desk, Absences, Workforce Modelling Location: Location : - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Anywhere in India, Multiple Locations, PAN India Employment Type: Permanent | Full Time Key Requirements: Total 710 years of experience with 5+ years in Oracle Fusion HCM Minimum 3 full-cycle implementations of Fusion HCM (Core HR, Absences, Workforce Modelling, Help Desk) Strong configuration skills for Core HR, Absences, Benefits, and HR Helpdesk Experience in designing functional flows and Fast Formula logic Proficiency in Historical Data Conversion & Migration Solid grasp of Security processes in Fusion Apps Ability to create quality documentation: Workbooks, ASIS, Design Specs, Test Scenarios, User Manuals, SOPs Hands-on test case design for E2E business processes Experience with UAT coordination Familiar with Cloud upgrades & maintenance Leadership capabilities and ability to work independently Excellent communication skills Exposure to global clientele, especially MEA region is a plus

Job Title: Oracle Fusion HCM Consultant Core HR, Help Desk, Absences, Workforce Modelling Key Requirements: Total 7-10 years of experience with 5+ years in Oracle Fusion HCM Minimum 3 full-cycle implementations of Fusion HCM (Core HR, Absences, Workforce Modelling, Help Desk) Strong configuration skills for Core HR, Absences, Benefits, and HR Helpdesk. Experience in designing functional flows and Fast Formula logic. Proficiency in Historical Data Conversion & Migration Solid grasp of Security processes in Fusion Apps Ability to create quality documentation: Workbooks, ASIS, Design Specs, Test Scenarios, User Manuals, SOPs. Hands-on test case design for E2E business processes. Experience with UAT coordination Familiar with Cloud upgrades & maintenance Leadership capabilities and ability to work independently Excellent communication skills Exposure to global clientele, especially MEA region is a plus. Location - PAN India,Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune.

We are searching for an experienced and hands-on IT Manager to lead the IT operations at our Chandigarh/Mohali office. As the IT Manager, you will be responsible for overseeing day-to-day IT support, managing infrastructure, leading technology projects, and ensuring data security across the organization. This role demands a combination of technical expertise, leadership, and strategic thinking. The ideal candidate should possess experience in help desk, networking, databases, and cloud systems, with the capability to manage a team and successfully deliver IT projects from initiation to completion. Your key responsibilities will include team leadership and management, IT operations and support, infrastructure and networking management, systems and software administration, database and development tasks, project management, as well as data security and compliance enforcement. In terms of requirements, we are seeking an individual with at least 7 years of experience in IT, having previously held roles such as Help Desk Technician, Desktop Support, Hardware Technician, Level 2 Support Engineer, IT Lead/Senior IT Specialist, Assistant Manager, Senior Lead, or Manager in IT or Help Desk. The technical expertise needed includes strong hardware build/repair and troubleshooting skills, networking knowledge, database experience, familiarity with cloud/SaaS platforms, and coding/scripting skills. Leadership capabilities are crucial, along with problem-solving skills, data-driven decision-making approach, excellent communication, and documentation abilities. Additionally, you will be required to complete a DISC Personality Assessment as part of the hiring process and work on-site at our Chandigarh/Mohali office. In return, we offer a competitive salary package, the opportunity to lead IT operations for a fast-growing international company, exposure to global teams and projects, the ability to shape IT processes, career growth opportunities, and a collaborative, high-performance culture that values innovation and results.,

We are having 100+ open positions for a NO1 MNC, located at Gurgaon. SALARY RANGE: 30 K inhand to 45K inhand + Other Allowances & Cab APPLY IMMEDIATELY SHARE WITH FRIENDS & COLLEAGUES Minimum 1 year of Voice / Blended Customer support experience is mandatory. We are hiring for INTERNATIONAL VOICE PROCESSES. Looking for candidates with Excellent Communication skills Both Side Cabs Available, Sat & Sun are fixed off Easy 1 Day Interview Process. CALL US IMMEDIATELY FOR MORE DETAILS ------------------------------------------------- Senior HR Ankita - 8077879468 ( Share your RESUME on WhatsApp) Email: ankibisht12345@gmail.com NO CHARGES TOUCH CONSULTANTS

Key Responsibilities: Technical Support: Respond to user inquiries, diagnose and resolve hardware, software, and network problems, including desktops, laptops, printers, mobile devices, and other IT peripherals. Help Desk Support: Receive and respond to user help desk requests via phone, email, or ticketing systems. Prioritize and manage multiple issues, ensuring timely resolution and excellent customer service. System Installation & Configuration: Set up new computer systems, install operating systems, software applications, and hardware components. Ensure systems are properly configured and optimized. User Training & Guidance: Educate end-users on basic computer operations, software usage, and IT best practices. Provide guidance in using IT resources securely and efficiently. Network Troubleshooting: Troubleshoot LAN, WAN, and internet connectivity issues. Collaborate with network administrators and service providers to resolve complex network problems. Data Backup & Recovery: Perform regular data backups. Assist in data recovery during system failures or data loss incidents. IT Documentation: Maintain accurate records of support activities, ticket resolutions, troubleshooting steps, and contribute to IT policies and user manuals. System Maintenance & Upgrades: Assist in deploying software updates, system patches, and upgrades. Conduct system monitoring and preventive maintenance. Security & Antivirus Management: Implement security measures to protect systems and data. Update antivirus software and address known vulnerabilities. Team Collaboration: Work with system admins, network engineers, and developers to resolve complex technical issues and contribute to ongoing IT projects. Requirements: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience. Proven experience in providing technical support for hardware, software, and networks. Strong knowledge of desktop operating systems (Windows, macOS) and productivity tools. Familiarity with networking concepts (TCP/IP, DNS, DHCP). Proficiency in configuring/supporting desktops, laptops, printers, and mobile devices. Excellent problem-solving, analytical, and multitasking skills. Strong customer service orientation and interpersonal skills. Good written and verbal communication skills. Ability to work both independently and in a collaborative team environment. Knowledge of ITIL best practices is a plus. Relevant certifications (e.g., CompTIA A+, MCP, CCNA ) are advantageous.

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients" critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Engineer Job Location : Chennai Shift : Night shift Job Responsibilities: The Technical Support Agent role is responsible for providing upbeat customer service as a contact center representative to assist current voice and high-speed internet customers. Troubleshoot service-related issues including hardware and software configurations. All contacts are inbound and are technical support only. Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnose and resolve basic network and modem functionality issues, including landline troubleshooting. Walk customers through common phone hardware and software configurations to maximize service functionality. Provide solutions and resolution resources for customer repair problems. Interface with customers over the phone providing status updates and ensuring service has been restored. Schedule a technician dispatch for on-site service calls when necessary. Escalate appropriate technical issues to upper-level technical support when needed. Technical skills: Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting. Requires customer contact and the ability to effectively communicate over the phone with both internal and external customers. Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment. Demonstrated strong interpersonal communication skills when working with both internal and external customers. Ability to work flexible hours including evenings, weekends, holidays, and overtime is required. Experience with common internet software is preferred. 12-18 months experience in technical support, help desk, and/or contact centers. Energy & passion to achieve service results while demonstrating the Spirit of Service for Lumen customers and co-workers. An ability to probe, problem solve and offer the right product solutions to our customers. Strong typing and computer navigation skills with knowledge of Windows. Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously. Experience in complaint handling and resolution. Exemplary oral and written communication skills in English. Strong communication and comprehension skills speak clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament. Other Competencies: - Innovation & Agility - Ownership & Accountability - Communication & Self Awareness - Customer First - Urgency & Courage - Collaboration & Alignment - Celebration & Have Fun - Effective Decisions,

Hi, Do you have strong written skills and a clear speaking voice? We're seeking enthusiastic Customer Support Representatives (Semi-Voice) to join our team, specifically for US shifts. Exp - 0 to 3yrs (Freshers are welcome) Shifts - US(Night) shifts with rotational weekoffs (5 day working and 2 days week off) Work mode - Work from office Transport - Free transport for pick and drop provided(within *25km radius) Should have good communication skills(verbal and written) Salary - 3- 3.5 lakhs per annum Should be an immediate joiner Provide exceptional customer support through a blend of chat/email and phone interactions. Respond to customer inquiries efficiently and accurately, ensuring a positive and helpful experience. Troubleshoot basic issues and guide customers through solutions using clear, easy-to-understand language. Maintain accurate records of all customer interactions and resolutions in our system. Collaborate with team members to share knowledge and continuously improve service delivery. Learn and adapt quickly to new product information and support processes. What We're Looking For: No prior experience required! This role is ideal for freshers passionate about customer service. Excellent verbal communication skills with a clear and professional speaking voice. Strong written communication skills, including proper grammar, spelling, and punctuation, for effective chat and email support. A customer-focused mindset and a genuine desire to assist others. Strong problem-solving abilities and attention to detail. Ability to multitask effectively in a fast-paced environment. If you are interested click on the apply button.

Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints timely Knowing our products inside and out so that you can answer questions. Taking prompt action on customer query & the incidents as per standard process Keeping records of customer interactions, transactions, comments and complaints as per standard process Communicating and coordinating with colleagues as necessary. Ensure to follow all compliances related to work flow. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Role: Customer Success Associate Industry Type: IT Services & Consulting Department: Customer Success,Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate

URGENT HIRING !!! location's : Canada , Australia , New Zealand ( Not In India ) Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc For more information call or whatsapp +919220850077 Key Responsibilities: ???? Technical Support: Provide first-line support for IT-related issues via phone, email, chat, or in-person. ???? Troubleshooting: Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices. ???? User Management: Create and manage user accounts, passwords, and permissions in Active Directory, Microsoft 365, and other systems . ???? Software & Hardware Support: Install, configure, update, and troubleshoot software applications and operating systems. ???? Network Assistance: Support users with connectivity issues, VPN setup, and basic network troubleshooting (DNS, DHCP, TCP/IP). ???? Remote Support: Use tools like TeamViewer, Any Desk, or Microsoft Remote Desktop to assist remote employees. ???? IT Ticketing System: Log, track, and resolve IT support tickets efficiently using ServiceNow, Jira, or other helpdesk platforms. ???? Security Compliance: Ensure devices are protected with antivirus, security updates, and IT policies. ???? Documentation: Maintain IT support documentation, FAQs, and knowledge base articles. ???? Asset Management: Keep track of IT hardware, software licenses, and warranties.

As a Validation Specialist at Sectigo, you will manage the day-to-day handling of validation phone calls, tickets, and emails for our customer base. You will work closely with our customers and internal clients to verify SSL certificates, research customer organizations, and ensure the accuracy of contact details. Your role will involve providing exceptional customer service through phone, email, and live chat, processing various types of certificates, and resolving customer inquiries. Day-to-day responsibilities include maintaining Sectigo's customer base, assisting with SSL certificate verification, processing different types of certificates, troubleshooting and resolving reported issues, and escalating complex issues when necessary. You will follow standard procedures for issue resolution and collaborate with internal teams to ensure customer satisfaction. Additionally, you will independently handle customer support issues, conduct organization verification, and respond to customer inquiries via multiple communication channels. This individual contributor role requires at least 2+ years of customer support or help desk experience, along with proficiency in using validation and order management tools. A Bachelor's or college degree in a business or technical field is preferred. Strong computer literacy, communication skills, attention to detail, and the ability to multitask are essential for success in this role. Knowledge of information security products, such as antivirus software and email encryption, is advantageous. To excel in this role, you must possess excellent verbal and written communication skills, be a quick learner, and exhibit patience when addressing user questions. The ability to work independently, collaborate effectively with a team, and adapt to shift work and off-hours is crucial. Knowledge of SSL PKI products and services, integrity, and a congenial personality are desirable qualities. If you are self-motivated, detail-oriented, and dedicated to providing outstanding customer service, we invite you to join our team at Sectigo and contribute to our mission of delivering a market-leading user experience.,

Key Requirements: Total 710 years of experience with 5+ years in Oracle Fusion HCM Minimum 3 full-cycle implementations of Fusion HCM (Core HR, Absences, Workforce Modelling, Help Desk) Strong configuration skills for Core HR, Absences, Benefits, and HR Helpdesk Experience in designing functional flows and Fast Formula logic Proficiency in Historical Data Conversion & Migration Solid grasp of Security processes in Fusion Apps Ability to create quality documentation: Workbooks, ASIS, Design Specs, Test Scenarios, User Manuals, SOPs Hands-on test case design for E2E business processes Experience with UAT coordination Familiar with Cloud upgrades & maintenance Leadership capabilities and ability to work independently Excellent communication skills Exposure to global clientele, especially MEA region is a plus Location: any location- Bengaluru,Hyderabad,Delhi / NCR,Chennai,Pune,Kolkata,Ahmedabad,Mumbai