24 Help Desk Jobs

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients" critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Engineer Job Location : Chennai Shift : Night shift Job Responsibilities: The Technical Support Agent role is responsible for providing upbeat customer service as a contact center representative to assist current voice and high-speed internet customers. Troubleshoot service-related issues including hardware and software configurations. All contacts are inbound and are technical support only. Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnose and resolve basic network and modem functionality issues, including landline troubleshooting. Walk customers through common phone hardware and software configurations to maximize service functionality. Provide solutions and resolution resources for customer repair problems. Interface with customers over the phone providing status updates and ensuring service has been restored. Schedule a technician dispatch for on-site service calls when necessary. Escalate appropriate technical issues to upper-level technical support when needed. Technical skills: Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting. Requires customer contact and the ability to effectively communicate over the phone with both internal and external customers. Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment. Demonstrated strong interpersonal communication skills when working with both internal and external customers. Ability to work flexible hours including evenings, weekends, holidays, and overtime is required. Experience with common internet software is preferred. 12-18 months experience in technical support, help desk, and/or contact centers. Energy & passion to achieve service results while demonstrating the Spirit of Service for Lumen customers and co-workers. An ability to probe, problem solve and offer the right product solutions to our customers. Strong typing and computer navigation skills with knowledge of Windows. Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously. Experience in complaint handling and resolution. Exemplary oral and written communication skills in English. Strong communication and comprehension skills speak clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament. Other Competencies: - Innovation & Agility - Ownership & Accountability - Communication & Self Awareness - Customer First - Urgency & Courage - Collaboration & Alignment - Celebration & Have Fun - Effective Decisions,

Hi, Do you have strong written skills and a clear speaking voice? We're seeking enthusiastic Customer Support Representatives (Semi-Voice) to join our team, specifically for US shifts. Exp - 0 to 3yrs (Freshers are welcome) Shifts - US(Night) shifts with rotational weekoffs (5 day working and 2 days week off) Work mode - Work from office Transport - Free transport for pick and drop provided(within *25km radius) Should have good communication skills(verbal and written) Salary - 3- 3.5 lakhs per annum Should be an immediate joiner Provide exceptional customer support through a blend of chat/email and phone interactions. Respond to customer inquiries efficiently and accurately, ensuring a positive and helpful experience. Troubleshoot basic issues and guide customers through solutions using clear, easy-to-understand language. Maintain accurate records of all customer interactions and resolutions in our system. Collaborate with team members to share knowledge and continuously improve service delivery. Learn and adapt quickly to new product information and support processes. What We're Looking For: No prior experience required! This role is ideal for freshers passionate about customer service. Excellent verbal communication skills with a clear and professional speaking voice. Strong written communication skills, including proper grammar, spelling, and punctuation, for effective chat and email support. A customer-focused mindset and a genuine desire to assist others. Strong problem-solving abilities and attention to detail. Ability to multitask effectively in a fast-paced environment. If you are interested click on the apply button.

Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints timely Knowing our products inside and out so that you can answer questions. Taking prompt action on customer query & the incidents as per standard process Keeping records of customer interactions, transactions, comments and complaints as per standard process Communicating and coordinating with colleagues as necessary. Ensure to follow all compliances related to work flow. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Role: Customer Success Associate Industry Type: IT Services & Consulting Department: Customer Success,Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate

URGENT HIRING !!! location's : Canada , Australia , New Zealand ( Not In India ) Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc For more information call or whatsapp +919220850077 Key Responsibilities: ???? Technical Support: Provide first-line support for IT-related issues via phone, email, chat, or in-person. ???? Troubleshooting: Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices. ???? User Management: Create and manage user accounts, passwords, and permissions in Active Directory, Microsoft 365, and other systems . ???? Software & Hardware Support: Install, configure, update, and troubleshoot software applications and operating systems. ???? Network Assistance: Support users with connectivity issues, VPN setup, and basic network troubleshooting (DNS, DHCP, TCP/IP). ???? Remote Support: Use tools like TeamViewer, Any Desk, or Microsoft Remote Desktop to assist remote employees. ???? IT Ticketing System: Log, track, and resolve IT support tickets efficiently using ServiceNow, Jira, or other helpdesk platforms. ???? Security Compliance: Ensure devices are protected with antivirus, security updates, and IT policies. ???? Documentation: Maintain IT support documentation, FAQs, and knowledge base articles. ???? Asset Management: Keep track of IT hardware, software licenses, and warranties.

As a Validation Specialist at Sectigo, you will manage the day-to-day handling of validation phone calls, tickets, and emails for our customer base. You will work closely with our customers and internal clients to verify SSL certificates, research customer organizations, and ensure the accuracy of contact details. Your role will involve providing exceptional customer service through phone, email, and live chat, processing various types of certificates, and resolving customer inquiries. Day-to-day responsibilities include maintaining Sectigo's customer base, assisting with SSL certificate verification, processing different types of certificates, troubleshooting and resolving reported issues, and escalating complex issues when necessary. You will follow standard procedures for issue resolution and collaborate with internal teams to ensure customer satisfaction. Additionally, you will independently handle customer support issues, conduct organization verification, and respond to customer inquiries via multiple communication channels. This individual contributor role requires at least 2+ years of customer support or help desk experience, along with proficiency in using validation and order management tools. A Bachelor's or college degree in a business or technical field is preferred. Strong computer literacy, communication skills, attention to detail, and the ability to multitask are essential for success in this role. Knowledge of information security products, such as antivirus software and email encryption, is advantageous. To excel in this role, you must possess excellent verbal and written communication skills, be a quick learner, and exhibit patience when addressing user questions. The ability to work independently, collaborate effectively with a team, and adapt to shift work and off-hours is crucial. Knowledge of SSL PKI products and services, integrity, and a congenial personality are desirable qualities. If you are self-motivated, detail-oriented, and dedicated to providing outstanding customer service, we invite you to join our team at Sectigo and contribute to our mission of delivering a market-leading user experience.,

Key Requirements: Total 710 years of experience with 5+ years in Oracle Fusion HCM Minimum 3 full-cycle implementations of Fusion HCM (Core HR, Absences, Workforce Modelling, Help Desk) Strong configuration skills for Core HR, Absences, Benefits, and HR Helpdesk Experience in designing functional flows and Fast Formula logic Proficiency in Historical Data Conversion & Migration Solid grasp of Security processes in Fusion Apps Ability to create quality documentation: Workbooks, ASIS, Design Specs, Test Scenarios, User Manuals, SOPs Hands-on test case design for E2E business processes Experience with UAT coordination Familiar with Cloud upgrades & maintenance Leadership capabilities and ability to work independently Excellent communication skills Exposure to global clientele, especially MEA region is a plus Location: any location- Bengaluru,Hyderabad,Delhi / NCR,Chennai,Pune,Kolkata,Ahmedabad,Mumbai

As a Content Services Specialist, you will play a key role in enhancing our remote IT operations with a focus on content strategy. Your primary responsibilities will include overseeing remote desktop support operations, providing technical assistance for Linux-based systems, and collaborating with team members to develop effective content strategies. By analyzing and optimizing content delivery processes, you will contribute to enhancing user experience and operational efficiency. Effective communication in English will be essential as you support diverse teams and stakeholders. Monitoring system performance, addressing issues promptly, and developing training materials for end-users are also important aspects of your role. You will be expected to contribute to the continuous improvement of IT support processes, align content services with organizational goals, and ensure compliance with company policies and industry standards. Your qualifications should include proficiency in Linux and remote desktop support, strong English communication skills, and a foundational understanding of content strategy principles. Adaptability to a hybrid work environment, proactive problem-solving skills, and a commitment to leveraging technology for improving content services are also desired qualities. You should be dedicated to contributing positively to the company's mission and societal impact. Certifications required for this position include the CompTIA Linux+ and ITIL Foundation Certification. Additionally, proficiency in multichannel support (tickets, chat, calls, etc.) and expertise in channel consistency and integration, customer journey mapping, tech savviness, collaboration, and coordination are essential. Evaluation methods for this role may include scenario questions, experience review, and tool proficiency assessments. The ideal candidate should demonstrate expertise in system administration, including operation systems like Windows Servers, Linux/Unix, and Mac OS, as well as networking knowledge, hardware and software management, scripting and automation, security fundamentals, problem-solving, troubleshooting, and end-user support and training. For candidates with experience in web development, a basic understanding of web development principles and technical support and troubleshooting skills will be valued. The evaluation process may include technical tests, experience review, and scenario questions to assess proficiency in web development and IT technical support.,

You will be joining an organisation that is dedicated to driving progress. The Economist Group (TEG) is committed to innovation, independence, and rigour across its businesses, empowering individuals to understand and address the critical challenges facing the world. With a global reach and reputation for excellence, TEG delivers analysis and insights to subscribers and clients in 170 countries through its various businesses, including The Economist, Economist Impact, Economist Intelligence, and Economist Education. As an L1 Support Associate, you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units. Your responsibilities will include providing first-class support for service management capabilities, collaborating with IT, DevOps, Engineering, and other teams to ensure high service quality and efficiency. You will be involved in monitoring alerts, incidents, and service requests, managing escalations, and contributing to continuous service improvement efforts. Key responsibilities of the role include supporting 24/7 monitoring and triage, following runbooks for issue resolution, managing service desk operations, and assisting in ITSM processes such as Incident, Problem, Change, and Request Management. You will also be responsible for maintaining incident records, generating reports, and supporting continuous improvement initiatives. To be successful in this role, you should have a Bachelor's degree in Information Technology, Computer Science, or a related field, along with 3-5 years of experience in IT service management or technical L1 support. Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is required, as well as an understanding of ITIL principles. Strong analytical, problem-solving, communication, and interpersonal skills are essential, along with the ability to work in a fast-paced environment and manage multiple priorities. In return, we offer excellent benefits, including an incentive programme, generous annual and parental leave policies, volunteering days, well-being support, and free access to all Economist content. Our values of Independence, Integrity, Excellence, Inclusivity, and Openness guide our mission to pursue progress for individuals, organisations, and the world, fostering a culture of exploration, free-thinking, truth-seeking, diversity, and innovation.,

Job Description: White Horse Manpower is hiring L1 Desktop Support Engineers with hands-on experience in Windows environment support for top MNC clients. If you're passionate about troubleshooting and customer service, walk in and start your IT career with leading organizations. Key Responsibilities: Provide first-level technical support for desktops, laptops, and peripheral devices Troubleshoot issues related to Windows OS, MS Office, email, and network connectivity Log, track, and resolve tickets via ITSM tools (e.g., ServiceNow, Remedy, Freshdesk) Perform basic hardware diagnostics and software installations Escalate unresolved issues to L2/L3 teams following standard procedures Maintain asset records and update documentation regularly Required Skills: Good knowledge of Windows 10/11 OS and basic networking Familiarity with Active Directory , user account management , and printer setups Experience in using remote support tools (TeamViewer, AnyDesk, etc.) Strong communication and customer interaction skills Ability to troubleshoot Outlook, Wi-Fi, VPN, and basic LAN issues Educational Qualification: Diploma / B.Sc / BCA / B.Tech / Any IT-related degree Certifications like MCP / MCSA / ITIL Foundation are a plus Perks: Get placed with top Fortune 500 companies Free placement No registration or consulting fee Great opportunity for career starters and tech enthusiasts Walk-In Details: White Horse Manpower #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex Jumma Masjid Road, Bangalore 560051 Walk-In Timing: Monday to Saturday, 9:00 AM 6:00 PM Contact Nisha / Team at: 8550878550, 8884572014 / 15, 9620333533 / 433, 9844020938, 8494849452, 9620330300, 9036525353, 9036324343

As a Digital Solutions Consultant II at Worley, you will have the opportunity to work on delivering complex projects, collaborate within a diverse team, and take on challenging roles. Worley is a global professional services company specializing in energy, chemicals, and resources, with a focus on sustainability and innovation for the future. In this role, you will be responsible for the configuration, administration, and ongoing support of the Agiloft platform. This includes managing workflows, permissions, integrations, and reporting to ensure the system aligns with business requirements, particularly in contract lifecycle management (CLM) and service desk applications. You will work closely with internal stakeholders to maintain the system's integrity and performance, troubleshoot technical issues, and implement custom workflows and approval processes. To be successful in this role, you should have at least 1+ years of hands-on experience with Agiloft platform administration, familiarity with CLM and help desk workflows, an understanding of relational databases and data modeling, and experience in system configuration and automation. Excellent communication and collaboration skills are essential for engaging with business units, gathering requirements, and translating them into Agiloft configurations. At Worley, we are committed to creating a diverse, inclusive, and respectful workplace where everyone feels valued, can be themselves, and contribute to sustainable change. We prioritize a values-inspired culture that promotes belonging, connection, and innovation. Our focus is on reskilling our workforce, supporting career development, and fostering an environment where everyone has the opportunity to succeed. If you are passionate about driving innovation, sustainability, and making a meaningful impact, Worley offers a platform for you to explore diverse opportunities, broaden your horizons, and be part of a team that is shaping the future of energy infrastructure and technology. Join us on this journey towards delivering sustainable change and unlocking brilliance through belonging, connection, and innovation.,

Their responsibilities include maintaining office equipment, overseeing administrative staff, and coordinating office events . As part of their duties, they may also schedule appointments, manage office supplies, and handle basic financial duties. A Service Desk Coordinator manages help desk professionals like Service Desk Agents in their day-to-day activities of customer support . They take over problem-solving for more complex problems, troubleshoot technical issues and update functional systems, as well as create work schedules and train new employees.

Attending Customer Escalations & Maintain TAT Maintaining Good Relations with Client & field Engineers Logging Calls and taking proper follow up till call Closer Mail & telephonic communication. Preparing basic Reports Graduate/Fresher can also apply Required Candidate profile Candidate Must have Good communication Skill English & Hindi Hard worker Able to work in pressure Good learner, Multi tasker Apply- 7412075465 / 7412075430 Email- hr@perto.in, tlhd001@perto.in Perks and benefits Free Transport, Canteen Facility

As an L1 Support Associate at The Economist Group (TEG), you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units, including Economist Intelligence, Economist Impact, and Economist Newspaper. Your primary responsibilities will include ensuring smooth operations, contributing to continuous service improvement, and working closely with IT, DevOps, Engineering, Product, Project, Support teams, and stakeholders to maintain high service quality and efficiency. You will be responsible for supporting 24/7/365 monitoring and triage of alerts, incidents, and service requests, following runbooks for basic troubleshooting and resolution, managing escalations to L2 as required, and assisting in managing Jira Service Desk Board. Additionally, you will be involved in managing ITSM processes such as Major Incident, Incident, Service Request, Problem, Change, and Request Management, supporting SLAs and internal OLAs, using ITSM tools effectively, and participating in Continuous Improvement Initiatives. To qualify for this role, you should hold a Bachelor's degree in Information Technology, Computer Science, or a related field, along with 3-5 years of experience in IT service management, Technical L1 Support, or Help desk. Hands-On Experience with ITSM tools like ServiceNow, BMC Remedy, Confluence, Jira Service Management (Atlassian Suite), etc., and an understanding of ITIL principles and IT service management frameworks are essential. An ITIL Foundation certification would be a plus. Desirable skills include knowledge in Observability & monitoring tools, as well as an understanding of AWS/Cloud Ops. In addition to technical skills, you should possess strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to work in a fast-paced environment, and detail-oriented with strong organizational skills. At The Economist Group (TEG), we offer excellent benefits, including an incentive program, generous annual and parental leave policies, volunteering days, well-being support, and free access to all Economist content. We uphold values such as Independence, Integrity, Excellence, Inclusivity, and Openness, reflecting our mission to pursue progress for individuals, organizations, and the world. Join our team and be part of an organization dedicated to driving progress and making a difference in the world.,

Job Title: Oracle Fusion HCM Consultant Core HR, Help Desk, Absences, Workforce Modelling Location: Location : - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Anywhere in India, Multiple Locations, PAN India Employment Type: Permanent | Full Time Key Requirements: Total 710 years of experience with 5+ years in Oracle Fusion HCM Minimum 3 full-cycle implementations of Fusion HCM (Core HR, Absences, Workforce Modelling, Help Desk) Strong configuration skills for Core HR, Absences, Benefits, and HR Helpdesk Experience in designing functional flows and Fast Formula logic Proficiency in Historical Data Conversion & Migration Solid grasp of Security processes in Fusion Apps Ability to create quality documentation: Workbooks, ASIS, Design Specs, Test Scenarios, User Manuals, SOPs Hands-on test case design for E2E business processes Experience with UAT coordination Familiar with Cloud upgrades & maintenance Leadership capabilities and ability to work independently Excellent communication skills Exposure to global clientele, especially MEA region is a plus

URGENT HIRING !!! location's : Canada , Australia , New Zealand ( Not In India ) Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc For more information call or whatsapp +91 9220850077 Key Responsibilities: Technical Support: Provide first-line support for IT-related issues via phone, email, chat, or in-person. Troubleshooting: Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices. User Management: Create and manage user accounts, passwords, and permissions in Active Directory, Microsoft 365, and other systems . Software & Hardware Support: Install, configure, update, and troubleshoot software applications and operating systems. Network Assistance: Support users with connectivity issues, VPN setup, and basic network troubleshooting (DNS, DHCP, TCP/IP). Remote Support: Use tools like TeamViewer, Any Desk, or Microsoft Remote Desktop to assist remote employees. IT Ticketing System: Log, track, and resolve IT support tickets efficiently using ServiceNow, Jira, or other helpdesk platforms. Security Compliance: Ensure devices are protected with antivirus, security updates, and IT policies. Documentation: Maintain IT support documentation, FAQs, and knowledge base articles. Asset Management: Keep track of IT hardware, software licenses, and warranties.

Overview - Our Information Technology (IT) team leads all aspects of IT systems and processes across the enterprise, including data services, security, compliance, applications, automation, and end-user services. Through innovative and streamlined technology solutions, this dynamic team enables company growth, protects data, and serves as a critical partner to all departments of PowerSchool. The IT Specialist, Enterprise Technologies will assist in maintaining Windows and MacBook workstations, Windows and Unix/Linux based servers, provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and personal requests for technical support. Document, track and monitor problems to ensure a timely resolution. Install software, printers, telephones, etc. Troubleshoot problematic PC issues and other duties as assigned. Serves as subject matter expert and/or top-tier (onsite) support. Will assist with onsite projects and systems installation and IT infrastructure build-out. Monitors IT Service desk request queues and responds to tickets and calls from Global and India employees as needed. Description - Responds to requests for technical assistance in person, via phone, and/or electronically. Diagnoses and resolves desktop, hardware and software/Applications issues. Researches questions using available information resources. Advises user on appropriate actions Manage personal and team ticket queue. Redirects problems to appropriate resources. Identifies and prioritizes situations requiring urgent attention Documents resolutions and updates knowledgebase Determine whether problem is caused by hardware such as a headphone, modem, printer, cables, external device or telephone Handle problem recognition, research, isolation, resolution and follow up for routine users, referring more complex problems to supervisors or technical staff. Analyse and evaluates incident reports and makes recommendations to reduce help line incident rate. Contact software and hardware vendors to request service regarding defective products. Install personal computers, software and peripheral equipment. Provide end user systems setup and access. Daily monitoring /checks IT Asset Inventory Management. AV systems support. Logging of noted issues Other duties as assigned Requirements - 4-6 years' experience in Desktop or Help Desk Support to domestic and International users in a business setting. Strong technical aptitude, ability and troubleshooting skills to solve hardware and OS/Applications related issues. Excellent communication and customer service skills to support International service desk calls. A high degree of professionalism and the ability to think on your feet. Ability to work in and with teams and IT Asset Management. Experience with AV systems support. Experience with Windows 10/11 and newer is required. Experience with Mac OS Catalina, Big Sur, Monterey and newer is required. Experience with basic networking is required. Experience with Application administration, Active Directory, Office 365, hardware plus. A+, Net+, Security+, ITIL, MCSA Desktop plus. Able to work in 24*7 rotational shifts as per business need.

Experience in providing Desktop & Help Desk Support, troubleshooting and resolving technical issues. Know Windows OS, iOS, macOS and Android environments. Know Active Directory, Group Policy, and other enterprise-level IT systems.

Urgent Requirement for Telecom Engineering Advisor Location:Pan India Employment mode:C2H Notice Period:Immediate Telecom-Tech Support Specialist (Telecom) POSITION GENERAL DUTIES AND TASKS : Mitel administration, VOIP support, ACD call tracking Mitel phone administrator. 2/3 level support for all VOIP issues. Works on all acquisitions to migrate employees onto the new Mitel system. Administers the ACD call tracking boards for the IT Help Desk, MaRC, SAC, and W2 Hotline.

Description We are seeking a highly motivated and customer-oriented IT Support Specialist to provide technical assistance to users within our organization. The ideal candidate will have strong troubleshooting skills, a good understanding of computer systems and networks, and the ability to communicate technical information clearly to non-technical users. ABI HR - 9962699935 Responsibilities Provide technical support to end-users for hardware and software issues. Assist in the installation and configuration of computer systems and applications. Troubleshoot and resolve network connectivity issues. Maintain and update technical documentation and user guides. Monitor and respond to help desk tickets in a timely manner. Skills and Qualifications Proficiency in Windows and Mac operating systems. Basic understanding of networking concepts (TCP/IP, DNS, DHCP). Familiarity with common software applications (Microsoft Office, antivirus software). Strong problem-solving skills and attention to detail. Excellent communication skills, both verbal and written.

We are looking for a highly skilled and experienced Product Analyst to join our team. The ideal candidate will have 2-7 years of experience in a large business system environment, performing business analysis, business development, and/or project systems management. ### Roles and Responsibility Support the resolution of L3 tickets alongside Assistant Product Managers. Fulfill enhancement requests, business operational requests, and service requests. Research SAP and Mercury designated specialties, such as Tax. Collaborate with and assist L2 help desk resources. Triage issues and support the development of requirements and validation of designated enhancements. Analyze and decipher diverse requirements from multiple countries. ### Job Requirements Bachelor’s degree in finance, business, computer science, or a related discipline, or equivalent work experience. Minimum 2 years of experience in a large business system environment, performing business analysis, business development, and/or project systems management. Preferred focus on SAP Time and Expense solutions (e.g., Time Grid, Fiori, and Concur). Excellent interpersonal, client service, communication, organizational, and project management skills. Ability to react appropriately during crisis situations and operate in a dynamic, fast-moving environment. Experience working with culturally diverse outsourced on/offshore staff for Project work and Production Support (Run) service delivery. Knowledge of SAP Time and Expense solutions (e.g., Time Grid, Fiori, and Concur). Functional and/or technical experience in supporting global systems (e.g., SAP) including knowledge of data flows, processes, and best practices. Proven knowledge of software development lifecycle methods, processes, tools, and best practices. Documentation, communication, and presentation skills that support accurate and concise messaging. Demonstrate an inclusive and globally aware mindset. Ability and flexibility to work in a virtual environment across multiple time zones. Flexibility to work non-standard hours in supporting global production systems. International Travel may be needed.

Greetings from Rivera Manpower Services . We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned. Abhishek 9164462369 rivera.abhishek@gmail.com Maria certina.rivera@gmail.com 9986584828 (Please send us a message on WhatsApp in case the numbers are busy). NOTE WE'RE LOOKING FOR CANDIDATES WHO LIVE IN BANGALORE CURRENTLY. Job Details Process: International Voice Process ( Technical support ) Work Location: Whitefield Cab Service: 2 way provided (25 kms) / Cab allowances provided. CTC Details: Freshers (2.5 Lakh to 3 Lakh) / Experienced (3 Lakh to 5 Lakh) Shift Timings: UK Rotational Shift Qualifications: Any Graduates / Any Post Graduates / Candidates with backlogs also considered Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice Back ground preferred. Perks and Benefits *Shift Allowances *Incentives *Insurance *Pickup & Drop Facility Regards, Abhishek 9164462369 rivera.abhishek@gmail.com Maria certina.rivera@gmail.com 9986584828 Rivera Manpower Services

Greetings from Rivera Manpower Services . We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned. Ananya 8884496986 ananya.rivera24@gmail.com Joy 7996004799 rivera.joy1210@gmail.com (Please send us a message on WhatsApp in case the numbers are busy). NOTE WE'RE LOOKING FOR CANDIDATES WHO LIVE IN BANGALORE CURRENTLY. Job Details Process: International Voice Process ( Technical support ) Work Location: Whitefield Cab Service: 2 way provided (25 kms) / Cab allowances provided. CTC Details: Freshers (2.5 Lakh to 3 Lakh) / Experienced (3 Lakh to 5 Lakh) Shift Timings: UK Rotational Shift Qualifications: Any Graduates / Any Post Graduates / Candidates with backlogs also considered Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice Back ground preferred. Perks and Benefits *Shift Allowances *Incentives *Insurance *Pickup & Drop Facility Regards, Ananya 8884496986 ananya.rivera24@gmail.com Joy 7996004799 rivera.joy1210@gmail.com Rivera Manpower Services

Technical Support Analyst - Fixed Income Trading Experience: 5 - 7 Years Exp Salary : USD 2,962-4,148 / month Preferred Notice Period : Within 30 Days Shift : 1:30PM to 10:30PM IST Opportunity Type: Remote Placement Type: Contractual Contract Duration: Full-Time, 06 Months (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : application support / Technical support L2, Confluence, Financial Services, Log analysis, software release, Git, SQL Good to have skills : capital market regulations, financial markets, Help Desk, problem diagnosis, Rates Product SoftSolutions! SRL (One of Uplers' Clients) is Looking for: Support and Delivery Specialist (Remote) who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description Job Title: Support and Delivery Specialist Job Summary: Operates in direct contact with clients/traders/desk support in supporting them by mitigating emerging issues both in product usage and in planning and managing the delivery of new product versions or upgrades. Key Responsibilities: Perform the following as the second-level support: Owns, Manages, and resolves the issues reported by the end-user Manages system configurations Monitors daily procedures Collects product info and configuration for analysis Resolves independently the problems for which there is documentation Escalates and coordinates the interventions of higher level, when needed. Application support reference for Customer key contact Makes analysis and diagnosis of problems reported by First & Second Level support Executes testing and delivery of releases with the resolution of failures encountered Applies escalation procedures in case of serious malfunctions Application Delivery reference for Customer Project Manager Coordinates and plans delivery phases with internal and external Project Managers Reports activities to Client and Internal Audit. Coordinates with the entire SD&A Team Coordinates with the Development and Quality department Coordinates with customers technology partners and third-party suppliers Qualifications: Preference with a degree in Economics and Finance, Engineering, or Information Technology; ¢ Strong Interest in financial markets and/or Rates product pricing models; Proficiency in Microsoft Office, Git, Confluence, SQL Applications. At least 5 years of experience in a similar position Extensive experience in Help Desk and/or Technical Service support, with a preferred advantage to experience in software development/ software operation Ability to communicate with the customer despite critical moments Ability to Manage stress under difficult circumstances Detail oriented and inclination to get to the root of the problem. Self-starter and ability to work with minimum guidance. Exception written and verbal communication skill. Strong analytical skill Ability to analyze the data in the form of logs/configurations/system parameters to diagnose the problem. How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Our Client: For more than 20 years the company has been delivering powerful, robust, and scalable fixed income trading technology to the largest and most forward-thinking trading institutions in the UK, Europe and the world. Our fixed income trading solutions have stood the test of time helping clients to navigate challenging market conditions with confidence, thrive in an ever-changing regulatory environment and gain a commercial and trading competitive edge. About Uplers: Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career. (Note: There are many more opportunities apart from this on the portal.) So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

- International voice process experience - Mandatory - NO domestic voice process experience - US voice process experience - Preferred - Experience in International HR Helpdesk - Preferred - Experience in international chat process - Mandatory - Understanding of various processes of core HR Operations - Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Workday - Understanding of Service level agreements - Understanding of the Telephony tools e.g. Avaya - Excellent written and verbal communication skills - Excellent probing, problem-solving and decision making skills. - Logical and efficient, with keen attention to detail. - Strong customer service orientation. - Effective Troubleshooting skills. - Learning agility Aptitude to venture in to unknown territories. - Good researching skills