73 Help Desk Jobs

Role & responsibilities * Handle queries from colleges and students with a technical approach. * Resolve basic IT-related or system-related issues. * Should have strong computer literacy and understanding of university operations. * Graduate from Maharashtra with a technical background preferred. * Good communication and coordination skills. * Basic technical knowledge (computers, systems, troubleshooting). * Willingness to assist and guide effectively.

As a Technical Support specialist, your role will involve troubleshooting and resolving escalated issues from the Helpdesk. Some key responsibilities include: - Incident Management: - Track and document issues: Log all problems, resolutions, and updates in a ticketing system like ServiceNow or Jira. - Escalate complex issues: If unable to resolve, escalate issues to higher-level support or specialized teams. - Monitor and follow-up: Ensure timely resolution of issues and follow-up with users to confirm problem resolution. - System Monitoring & Maintenance: - Monitor system performance: Keep an eye on system performance and reliability to ensure optimal functioning. - User Training and Docume...

Job description Hi, Walk in Interview for Semi Voice Process If interested, pls call Prithviraj - 04466076600 Salary and Benefits: Freshers 19k take home per month plus 1800 as performance bonus (Salary not negotiable) Experienced Rs 21000 take home per month plus 2000 as performance bonus (Salary not negotiable) Two way free cab facility for both pick and drop(*25 km radius) Requirements : Experience: 0 to 5yrs (Any industry and freshers are welcome) Education: +2 / Higher secondary & above Exceptional spoken skills in English Should be an immediate joiner Should be able to work in night shifts(no day shifts) Fixed Saturday and Sunday week off Roles & Responsibilities Handle a high volume o...

About the role: As a Senior Technical Solutions Engineer, we are looking for a technically sound and customer-centric professional to drive the resolution of product-related issues, enhance customer satisfaction, and ensure seamless post-sales support. This role requires you to work with the Product Teams, PMs and CXOs of Prominent Enterprises, to turn ideas and stories into actionable use cases and strategically plan and execute the integration workflows. This role would require you to provide a blended responsibility of designing, documenting and deploying complex technical solutions while managing the project and managing internal stakeholders to resolve blockers and client stakeholders t...

About the Role: As a Support Engineer, we are looking for a technically sound and customer-centric professional to drive the resolution of product-related issues, enhance customer satisfaction, and ensure seamless post-sales support. You will play a pivotal role in providing timely, efficient, and scalable solutions to our customers using DoubleTick. This role requires a combination of technical troubleshooting, clear communication, and a passion for solving complex problems. You will work closely with the product, engineering, and customer success teams to improve user experience and reduce friction in adoption and usage. Your contribution will directly impact customer retention and product...

Job Description: As a Technical Support Specialist at our company, you will be responsible for providing second line support for IT technical activities. Your key responsibilities will include: - Logging and keeping records of customer/employee queries and advising on solutions as per the standard operating procedures - Testing and fixing faulty equipment to ensure smooth operations - Proactively monitoring customer networks using appropriate tools and responding to alarms within the agreed service level agreements (SLA) - Providing L1 support for all application-related issues to ensure seamless user experience Qualification Required: - Education: Any Graduate - Certification: Any IT certif...

As an IT Service Coordinator at our company, your role will involve being the primary point of coordination for incoming IT service requests, scheduling and dispatching technical resources, maintaining accurate inventory and asset records, and supporting day-to-day IT operations. You will also assist with routine system monitoring and maintenance activities while ensuring proper documentation, reporting, and adherence to IT policies and procedures. **Key Responsibilities:** - Act as the primary contact for all incoming support requests via phone and email. Document issues, assign service tickets, and escalate complex problems to higher-level support technicians. - Manage schedules and calend...

As a Software Engineer at Capgemini, you will have the opportunity to shape your career in a collaborative and supportive environment. You will work with a global community of colleagues to unlock the value of technology and contribute to building a more sustainable and inclusive world. Your primary responsibilities will include: - Over 5 years of Oracle HCM experience in functional roles, both on-premise and Cloud - Hands-on experience with Oracle Compensation/Benefits Management and Oracle HCM Cloud - Expertise in Compensation, benefit management, core HR, operational management, and performance management - Experience with Absence Management and Learning modules, including Fast Formulas -...

Their responsibilities include maintaining office equipment, overseeing administrative staff, and coordinating office events . As part of their duties, they may also schedule appointments, manage office supplies, and handle basic financial duties. A Service Desk Coordinator manages help desk professionals like Service Desk Agents in their day-to-day activities of customer support . They take over problem-solving for more complex problems, troubleshoot technical issues and update functional systems, as well as create work schedules and train new employees.

Requirements: 1. Understand to resolve L1 Support issue based on assignment received from L0 team. 2. Help desk ticket monitoring and close in system and maintain the staus tracker. 3. User Manual prepare for new FICO issues. 4. Expertise in end-to-end sales and A/P and A/R. 5. Resolve the regular FICO L0 issues and maintain status tracker of issue resolution. 6. Knowledge on SAP FICO standard Report execution. 7. Understand the issue complexity and handle the L0 team.

Their responsibilities include maintaining office equipment, overseeing administrative staff, and coordinating office events . As part of their duties, they may also schedule appointments, manage office supplies, and handle basic financial duties. A Service Desk Coordinator manages help desk professionals like Service Desk Agents in their day-to-day activities of customer support . They take over problem-solving for more complex problems, troubleshoot technical issues and update functional systems, as well as create work schedules and train new employees.

The role of a telecaller is more challenging than it appears, requiring a mastery of diverse skills to succeed in this fast-paced field. These telecalling skills are vital for telecallers to effectively drive business growth and success. By developing key telecalling skills, your business can achieve improved customer engagement, higher conversion rates, and stronger client relationships. Here's why honing these telecalling skills is essential:

Manage and execute customer environment upgrades with strict adherence to process and quality standards. Communicate effectively with customers to gather necessary information and set expectations for successful upgrades. Collaborate with internal teams (Support, CCS, ESA) to ensure smooth upgrade planning and execution. Troubleshoot and resolve customer issues using documentation, knowledge bases, and technical expertise. Handle post-upgrade queries and ensure proper case handoff to support teams. Maintain accurate system data related to account upgrades. Identify areas for process improvement and contribute to documentation efforts. Assist with Tier 2 support cases and participate in centr...

Role Overview: At Sectigo, we prioritize our mission of providing unparalleled peace of mind to our customers. As a Validation Specialist, you will be responsible for managing validation phone calls, tickets, and e-mails from Sectigo's customer base. Your role involves verifying SSL certificates, assisting with pre-sales and customer inquiries, and ensuring superior customer service. Key Responsibilities: - Handle day-to-day activities related to maintaining Sectigo's customer base - Provide assistance with the verification of SSL certificates - Process various types of certificates including OV, EV, email, document, and code signing certificates - Research, diagnose, troubleshoot, and resol...

Resolve help desk service calls using documented procedures. Support IT staff members on support work. Handle routine Help Desk calls to ensure timely resolution. Handle Help Desk ticketing system through Track IT. Must have IT Experience. Required Candidate profile Aspiring Candidate should be Young, dynamic energetic promising with Technical Experience in coordination on Multi-location installation HW, Server & NW Security . Excellent Communicator & GO Getter.

Our Client is a leading E Publishing Organization with Presence in Chennai. They are looking for XML data conversion executives with E Pub experience and also in XHTML and XSLT Must have handled various e publishing projects in Books or Journals or Both. Should be from E Publishing , Pre press Industry with excellent knowledge and expertise in data conversion in above formats. About the role Must handled any new project efficiently. Essential Knowledge Good knowledge of XML and DTD. Good understanding of HTML/ePub Formats. Good command over Desired Skills HTML / XML / XML TAGGING / XML DTD / XML CONVERSION

Job Description We are looking for an experienced and hands-on IT Manager to lead our IT operations at our Chandigarh/Mohali office. The IT Manager will be responsible for overseeing day-to-day IT support, managing infrastructure, leading technology projects, and ensuring data security across the organization. This role requires a balance of technical expertise, leadership, and strategic thinking . The ideal candidate will have experience across help desk, networking, databases, and cloud systems, with the ability to manage a team and deliver IT projects from start to finish. Key Responsibilities Team Leadership & Management Lead, mentor, and manage a team of 2-10 IT professionals. Foster ac...

Unit Manager - IT / Senior Unit Manager - IT - About The Role Unit Manager - IT / Senior Unit Manager - IT Job Purpose This position is open with Bajaj Finserv Ltd. Duties and Responsibilities Implement standardized processes and innovative ways to manage IT end user asset management. Ensure continuous service availability in key areasasset delivery in upcoming branches, and timely allocation of assets to new joiners as per policy. Oversee IT asset procurement, delivery, and compliance framework. Manage key vendor and team relationships to ensure consistent performance against established service level agreements. Conduct monthly reporting and reviews with service providers. Ensure clear and...

job Description: Position: HR Assistant \ {project duration 3 months} and extendable Remote opportunity Contract Duration: 3 Months Location: Work from Home (Candidates must be based in Bangalore or Hyderabad) Shift: 24x7 (Primarily Night Shift) Laptop Collection: Must be collected in person from Bangalore or Hyderabad Candidate Requirements: Experience: 6 months to 1 year in relevant roles Immediate joiners only Interview Process: Glider assessment + 1 virtual interview round Glider Assessment will be released by the end of the day Job Responsibilities: Manage time and attendance matters across multiple buildings Handle trouble ticket queues for time and attendance issues Ensure fast, accur...

ob Description: Position: HR Assistant \ Contract Duration: 3 Months Location: Work from Home (Candidates must be based in Bangalore or Hyderabad) Shift: 24x7 (Primarily Night Shift) Laptop Collection: Must be collected in person from Bangalore or Hyderabad Candidate Requirements: Experience: 6 months to 1 year in relevant roles Immediate joiners only Interview Process: Glider assessment + 1 virtual interview round Glider Assessment will be released by the end of the day Job Responsibilities: Manage time and attendance matters across multiple buildings Handle trouble ticket queues for time and attendance issues Ensure fast, accurate, and reliable data entry Resolve incoming inquiries related...

ob Description: Position: HR Assistant Contract Duration: 3 Months Location: Work from Home (Candidates must be based in Bangalore or Hyderabad) Shift: 24x7 (Primarily Night Shift) Laptop Collection: Must be collected in person from Bangalore or Hyderabad Candidate Requirements: Experience: 6 months to 1 year in relevant roles Immediate joiners only Interview Process: Glider assessment + 1 virtual interview round Glider Assessment will be released by the end of the day Job Responsibilities: Manage time and attendance matters across multiple buildings Handle trouble ticket queues for time and attendance issues Ensure fast, accurate, and reliable data entry Resolve incoming inquiries related t...

Skill sets required: Candidate should have excellent communication skills (English) Willing to work in Night shift. Should be a team oriented person with good attitude. Freshers can also apply. Any Graduate can apply. Education- UG: Any Graduate - Any Specialization, Graduation Not Required PG: Any Postgraduate - Any Specialization, Post Graduation Not Required Doctorate: Any Doctorate - Any Specialization, Doctorate Not Required

As an Analyst at AHEAD, you will be an integral part of the Managed Services team, providing essential system support for desktop hardware, operating systems, and applications. Your role will involve handling daily tasks such as installation, modifications, troubleshooting system and end-user issues, and serving as the primary point of contact for customers regarding monitoring and job scheduling within the customer environment. You will also be responsible for managing user accounts, performing limited desktop maintenance, conducting research, and developing effective solutions while considering operational policies and information assurance requirements. - Taking client phone calls from th...

Role Overview: As the IT Service Desk & Asset Management Coordinator, you are responsible for the efficient operation of the IT Service Desk and the effective management of the organization's IT assets. Your role involves providing exceptional technical support to end-users, ensuring timely resolution of IT issues, and maintaining accurate records of IT assets throughout their lifecycle. You will also be tasked with developing and implementing IT asset management strategies, ensuring compliance with software licensing agreements and regulations, and managing vendor relationships. Reporting to the IT Manager, you will support the Core office and School IT Service desk activities. Key Responsi...

Role Overview: As the IT Service Desk & Asset Management Coordinator, you are responsible for the efficient operation of the IT Service Desk and the effective management of the organization's IT assets. Your primary focus will be on providing exceptional technical support to end-users, ensuring timely resolution of IT issues, and maintaining accurate records of IT assets throughout their lifecycle. You will also be involved in developing and implementing IT asset management strategies, ensuring compliance with software licensing agreements and regulations, and managing vendor relationships. Key Responsibilities: - Act as the single point of contact for users seeking IT support - Process inco...