153 Help Desk Jobs

About The Role Skill required: Talent Acquisition- end to end - Talent Identification Designation: Recruiting Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries....

URGENT HIRING !!! location's : Canada , Australia , New Zealand ( Not In India ) Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc For more information call or whatsapp +91 9220850077 Key Responsibilities: Technical Support: Provide first-line support for IT-related issues via phone, email, chat, or in-person. Troubleshooting: Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices. User Management: Create and manage user accounts, passwords, and permissions in Active Directory, Microsoft 365, and other systems . Software & Hardware Support: Install, configure, update, and troubleshoot software application...

Role Overview: At Sectigo, you will be part of a team that aligns around the mission of helping thousands of customers sleep better at night by providing unparalleled peace of mind in online trust management. As a Validation Specialist, you will manage the day-to-day handling of validation phone calls, tickets, and emails for Sectigo's customer base. Your role will involve working closely with customers and internal clients to verify SSL certificates, assist with pre-sales and customer inquiries, and provide superior customer service. Key Responsibilities: - Handle day-to-day activities associated with maintaining Sectigo's customer base - Provide superior customer service and assist with ve...

About The Role Skill required: Finance Transition Services - Financial Analysis Designation: Finance Transition Svcs Senior Analyst Qualifications: Master of Business Administration Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving cl...

Responsibilities Provide phone and email technical support for end-users to resolve any hardware or software issues Technicians will be in a phone queue answering calls from clients during peak hours Support and troubleshoot workstations, servers and network related issues Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients Monitor and troubleshoot client backups Escalate client issues through the proper channels Manage cases according to defined case impact and priority Maintain client security standards and confidentiality of information Clearly document support issues and all resolution steps in RSMs ticketing system Monitor trends from...

Overview The Senior Helpdesk Agent plays a key role in overseeing the ticket resolution process, handling more complex procurement issues, and acting as a mentor for junior team members. This role requires a deep understanding of procurement workflows, advanced troubleshooting skills, and strong coordination with technical teams and third-party vendors. Additionally, the senior agent is instrumental in driving strategic initiatives, process harmonization, and innovation within help desk operations. Responsibilities Advanced Ticket Management: Handle and resolve high-priority or complex tickets, ensuring timely and effective outcomes. Technical Liaison: Act as the primary point of contact for...

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate - Voice Qualifications: Any Graduation Years of Experience: 1 to 3yrs Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in mo...

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms New Associate Qualifications: BCom/MCom Years of Experience: 0 to 1 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more tha...

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms New Associate Qualifications: BCom/MCom Years of Experience: 0 to 1 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more tha...

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in mo...

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than...

About The Role IT Service Desk Operations At least 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and respond in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24x7) ITIL Knowledge Act as Single point of contact as Customer Global Service Desk Manage support requests that can come through a range of networks, such as email, chat, and telephone. Document issue severity, utilize standard procedures to resolve issues, and maintain support tracking systems. Create / Update KBA, SOP Resolve technical issues remotely. For common problems such as installation and con...

About The Role Resolve all tickets, queries, and incidents escalated by the Help Desk. Provide Knowledge Management articles to support First Call Resolution. Maintain the employee database, including inputting new data and modifying existing data for new hires and changes to employment status (such as Leave of Absence, Terminations, etc.), wages, and allowances (vacation and sick). Receive employees’ tax withholding forms and/or tax election forms. Update system(s) and report changes as per agreed frequency for tax withholding and/or tax election changes. Provide employee confirmation for tax withholding and/or tax election changes. Job Details Location Chennai Job Function Business Process...

About The Role Skill required: Talent Acquisition- end to end - Talent Identification Designation: Recruiting Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competitionJob descriptionShould have rel...

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly ...

About The Role Skill required: Talent Acquisition- end to end - Talent Identification Designation: Recruiting Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competitionJob descriptionShould have rel...

About The Role Skill required: Talent Acquisition- end to end - Talent Identification Designation: Recruiting Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competitionJob descriptionShould have rel...

Role & responsibilities Only for MALE Preferred candidate profile

Position - IT Support (Help Desk) Exp Fresher Location – Vasanth Nagar, Bangalore Shifts – 24/7 support, Rotational (Day shift and Night Shift) 6 days Working Work From Office Excellent Communication Skill Key Responsibilities: Outbound Calls: Make follow-up calls to customers regarding support tickets Conduct proactive outreach to clients for updates. Escalate unresolved issues to the appropriate internal teams. Email Communication: Draft and send professional emails for ticket updates, customer follow-ups, or issue resolution. Maintain accurate records of email interactions in the CRM or ticketing system. Ticket Support & Logging: Log all customer interactions accurately into the support s...

As an Analyst at AHEAD, you will be an integral part of the Managed Services team, providing essential system support for desktop hardware, operating systems, and applications. Your role will involve handling daily tasks such as installation, modifications, troubleshooting system and end-user issues, and serving as the primary point of contact for customers regarding monitoring and job scheduling within the customer environment. You will also be responsible for managing user accounts, performing limited desktop maintenance, conducting research, and developing effective solutions while considering operational policies and information assurance requirements. - Take client phone calls from the ...

As the IT Service Desk & Asset Management Coordinator, you will be responsible for the efficient operation of the IT Service Desk and the effective management of the organization's IT assets. Your role will involve providing exceptional technical support to end-users, ensuring timely resolution of IT issues, and maintaining accurate records of IT assets throughout their lifecycle. You will also be tasked with developing and implementing IT asset management strategies, ensuring compliance with software licensing agreements and regulations, and managing vendor relationships. Moreover, you will support the Core office and School IT Service desk activities and report directly to the IT Manager. ...

Job Description The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property damage claims. Support borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls and process complaints and handle disbursement of claim funds. Key Responsibilities Cross trains to assist with borrower follow ups Assists answering questions in the help desk Meets and maintains availability standards, schedule adherence and attendance guidelines Updates records and note system as required Works on Claim Packets when phone lines low Handles inbound telephone calls from borro...

Roles and responsibilities Minimum 2-3 years experience in IT support, desktop support or smart hands environment Good understanding of hardware, peripherals, networking basics and Microsoft 365 environment Strong hands on capability with devices, cabling and physical equipment Good problem solving skills and ability to follow instructions and run books accurately Strong communication and coordination skills Experience with asset handling or device deployment is an advantage Knowledge of cloud services, SharePoint, Teams Phones is a plus Relevant certifications such as CompTIA A+ are desirable Must have Minimum 2-3 years experience in IT support, desktop support or smart hands environment Di...

Looking for support engineers with a strong SQL background having high problem-solving skills and the will to win. Summary With a view towards improving project delivery efficiency, we are setting up a new team in Pune that will be responsible for providing ETL support for the scheduled loads in a timely manner. We have a number of ETL loads that span a large number of clients across a diverse set of industries which need timely failure resolution in order to adhere to high standards of project delivery. This will be a high powered team that will be responsible for reducing average response time for failure resolution and come up with new and innovative ways to improve project SLAs. Responsi...

Key Responsibilities: Transition Planning & Strategy: Develop and execute comprehensive transition plans, including detailed timelines, resources, risk assessments, and impact analyses Define transition strategies in collaboration with key stakeholders, ensuring that transitions align with organizational goals, service continuity, and performance requirements Work closely with project managers, IT teams, and business units to understand the scope of transitions, assess risks, and plan for operational changes Service & Operations Transition: Manage the transition of services from project mode to operational business-as-usual (BAU), ensuring all service-level agreements (SLAs) are met Coordina...