IT Service Technician

Job Description

Key Responsibilities: 1. Service Delivery Management: Manage the delivery of IT services, ensuring timely and effective support for computers,desktops, printers, and cameras. Oversee incident management, troubleshooting, and resolution of hardware and software issues. 2. Team Leadership: Lead and mentor the IT support team to ensure high-quality service delivery. Foster a culture of continuous improvement and professional development within the team. 3. Stakeholder Collaboration: Collaborate with various departments to understand IT service requirements and align support strategies to meet organizational goals. 4. Inventory Management: Maintain an inventory of IT assets including computers, desktops, monitors, printers, and cameras. Ensure all equipment is properly accounted for, maintained, and upgraded as necessary. 5. Performance Monitoring: Develop and monitor key performance indicators (KPIs) to assess service effectiveness and identify areas for improvement. Prepare regular reports on service performance for management review. 6. Budget Oversight: Assist in managing the IT service budget, ensuring cost-effective procurement and resource allocation for IT hardware and services. 7. Vendor Management: Work with external vendors and service providers to ensure compliance with service level agreements (SLAs) and quality standards. 8. Training and Support: Organize training sessions for staff on the effective use of IT equipment and services, ensuring all users are equipped with the necessary knowledge. Qualifications: Bachelor’s degree in Information Technology preferrable, Computer Science, or related field. Proven experience in IT service management, specifically with desktops, printers, cameras, and other peripherals. Relevant certifications (e.g., ITIL, CompTIA) are a plus. Strong leadership, communication, and problem-solving skills. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Shift: Day shift Fixed shift Work Days: Weekend availability Work Location: In person