IT Service Technician

Cubic Transportation

2 - 7 years

6 - 7 Lacs

hyderabad

Posted:19 hours ago| Platform:

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Skills Required

basic computer hardware operating systems microsoft certified professional it support occupational health tcp/ip technology solutions troubleshooting microsoft

Work Mode

Work from Office

Job Type

Full Time

Job Description

Analyzes Incidents to identify service restoration actions to be taken
Performs Incident investigation diagnosis and resolution
Monitors the status and progress towards resolution of assigned Incidents
Assists with the fulfilment of Service Requests
Assists with the detection and recording of possible Problems
Keeps affected business partners informed about progress
Escalates the process as necessary per established escalation policies
Provides hardware and software support for all supported Personal Computer and Mobile Devices plus associated peripherals
Provides basic support of telephony and UC systems
Provides support of conference room audio video equipment
Maintains accurate hardware and software inventory and configuration information
Creates knowledge articles for publication to technical and non-technical personnel
Provides basic training to end users on ad-hoc basis
Work as part of an on-call shift rota for out of hours IT support
Comply with Cubic s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.

Minimum Job Requirements:

Education and qualifications

HS diploma or equivalent required
Microsoft Certified Professional qualification (MCP) preferred
ITILv3 Foundation Certification preferred

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