IT Operations Engineer

Our mission is to make meaningful learning a part of your everyday 🧠. The shelf life of our skills is now less than 5 years. So, if you stopped learning today, your skills would soon be irrelevant. Think that’s a big problem? You’d be right.

Enter HowNow. Founded in 2019, our Learning and Skills Platform is disrupting the way people learn and upskill through technology. Whether it's finding a quick answer, learning skills or tapping into shared knowledge, we make it easy for people to learn what they need, when they need it.

Already used by fast-growing scale-ups and global enterprises, such as Trainline, Depop and Sanofi, we’re pushing the boundaries of how people learn.

Best Startup to Work For

Anil Patel

As our first and only IT Operations Engineer, you will be responsible for managing the backbone of our IT infrastructure, ensuring that our systems are running smoothly, securely, and efficiently. You will oversee the daily operation of IT systems, provide hands-on support, and proactively monitor the health of our applications and devices. This position is essential in maintaining the operational security, reliability and scalability of our IT environment.

You will play a pivotal role in diagnosing and resolving technical issues while working closely with cross-functional teams to support the organization's technology needs. You will implement solutions that optimize performance and scalability, automate routine tasks, and mitigate potential risks.

If you love solving complex problems, embracing challenges as opportunities to innovate and improve, if you have a passion for technology and a genuine curiosity for staying ahead of the curve with emerging tools and best practices in IT infrastructure and operations, you’ll really enjoy it here. Adaptability, attention to detail, and a proactive mindset are essential traits, as is the drive to automate and streamline processes for maximum efficiency.

At times, it can be really fast paced which can come with high-demands (we’re growing a market leading learning company, which doesn’t come easy), so you’ll need to be used to working under pressure.

Longer term, as someone that owns the IT systems, you’ll also have the opportunity to influence the design of our awesome IT systems and services, giving your feedback and opinions to create the best IT solution and team.

Alongside the opportunities to develop and grow your career, we're a fun and friendly bunch. Have a watch of the video below to get an understanding of what it's like to work here.

Day-to-day tasks will include 📩

• You’ll monitor, manage, and maintain all HowNow IT systems to ensure high availability and performance.
• You’ll configure and maintain operating systems (Linux, Windows, macOS) and applications.
• You’ll monitor and troubleshoot any IT issues, ensuring connectivity and uptime.
• You’ll implement and manage security protocols, including antivirus solutions, firewalls, and patch management.
• You’ll conduct vulnerability assessments and address security risks promptly.
• You’ll provide technical support to the company, resolving hardware and software issues.
• You’ll escalate complex issues to external vendors or specialized teams when necessary.
• You’ll develop and maintain automation scripts for routine IT tasks and deployments.
• You’ll identify and implement process improvements to enhance system efficiency.
• You’ll maintain accurate records of IT assets, configurations, and procedures.
• You’ll generate regular reports on system performance and incidents.

The key things that we will be looking for in applicants 🔑

• You have at least 1-3 years of experience in an IT operations role or similar.
• You have experience working with MDM software, device management solutions and all 3 main operating systems (Windows, Mac & Linux).
• You have knowledge of API’s and how to use them especially in the context of automation scripts.
• You are familiar with IT security best practices and tools.
• You have scripting skills (e.g. Bash & PowerShell) for automation tasks.
• You are familiar with how to approach issues and resolve them.
• You have strong communication, organizational, problem-solving skills and the ability to think creatively under pressure.

What You’ll Get

💰 Our salaries are calculated using a SaaS benchmarking tool called (Figures). This role will offer between INR350000 and INR850000, depending upon experience. You’ll also receive a performance based bonus on top.

🏡 Hybrid working (in our offices 3x a week Mon-Wed)

💆 Wind-down Fridays. No meetings from 3pm onwards on Fridays, for you to wind down for the weekend. Our HowNow’ers use this time to exercise, study, or spend some time with their family and friends, which you can read about here

👼🏼 Enhanced maternity and paternity policies which you can read about here

🌴 25 days holiday, plus bank holidays and your birthday day off

📚 An annual £200 learning and development budget

🐶 Dog friendly offices - we love our pets! 🐾

🤩 Monthly socials and team dinners which have included Bounce, Mystery Rooms, ITC Maratha, JW Marriot and many more

💡 Access to the very best learning platform out there (HowNow+) to keep you at the top of your game

What's next? 🤔

Once you've applied, we'll get back in touch with you. This is usually within the next 5 working days. Sometimes it can take slightly longer, but we will get back to you irregardless of what the outcome of your application is.

• You'll be invited to a 30-minute video call with Naaz, our People Operations Coordinator to discuss your experiences and the role.
• You'll be invited to a 60-minute video call with Anil, our Senior Project Manager so you can understand the role in more depth, and get to know each other better.
• You'll be invited to a 60-minute video call involving a 30 mins task with Anil, our Senior Project Manager.