IT Operations Engineer

Role & responsibilities

We are seeking a proactive and eager Junior to Mid-Level IT Operations Engineer to join our global, fully remote team. In this role, you will help manage and improve our companys IT systems, supporting diverse initiatives in collaboration with experienced team members and service providers across multiple time zones and regions. As part of the IT Operations team, you will ensure our SaaS applications and cloud platforms operate smoothly, securely, and efficiently in a distributed environment.

This position offers excellent growth opportunities for those looking to expand their IT skills and take on increasing responsibility. You will have access to resources and mentorship from senior IT staff, to support skill growth and success in fulfilling IT Operations Engineer expectations.

Preferred candidate profile

Microsoft 365 Skills

• Foundational experience with Microsoft 365 applications (MS Office, Teams, SharePoint, OneDrive, Intune).
• Familiarity with Azure Active Directory Conditional Access and Multi-Factor Authentication (MFA).
• Demonstrates a strong willingness to learn and collaborates effectively with team members to automate repetitive tasks.
• Seeking to develop skills in PowerShell scripting and Graph API integration.

System Administration

• Assist with endpoint management using Microsoft Intune.
• Support system upgrades, migrations, and deployments under supervision.
• Help create and set up SharePoint sites.
• Provide day-to-day assistance for Microsoft 365 services (Entra ID, Exchange, SharePoint, Teams, Intune).
• Manage and troubleshoot endpoint hardware and software (Windows 11 and Mac OS).
• Utilize data from platforms such as Sophos Intercept XDR, Arctic Wolf, zScaler, Mimecast, Cybeready, and Azure Active Directory to support business needs and reporting requirements.

IT Operations

• Support and maintain core platforms such as Microsoft 365, Teams, SharePoint, OneDrive, Intune, Azure Active Directory, and Purview.
• Troubleshoot issues and assist with deployments in AWS and Azure environments. Preferred; can be learned on the job.
• Monitor system performance and help identify potential problems.
• Contribute to IT documentation and track usage of IT services.
• Support improvements to IT processes and operational efficiency.
• Prepare various reports on a monthly or quarterly basis.
• Assist with vulnerability assessments and remediation efforts alongside senior staff.
• Maintain IT policies, standards, and security protocols.