IT Operations Engineer

IT Operations Engineer

What You Will Do: Key Responsibilities

• Daily operation of a global IT infrastructure

  (network, server, application).
• Be part of

  24/7 on-call emergency support

  , ensuring system availability and quick resolution of critical issues.

• Analyze system faults

  , defining and executing corrective actions to restore service.

• Handle incidents and service requests

  within defined Service Level Agreements (SLAs).

• Submit trouble reports to internal/external vendors

  and collaborate with them on resolution.

What You Will Bring: Required Qualifications

• Education:

  B.Sc/B.Tech degree in Computer Science, Engineering, or a related technical field, or equivalent relevant experience.
• Strong experience in

  application and infrastructure support

  .

• Excellent troubleshooting skills

  .
• Demonstrated qualities of

  precision, persistence, reliability, and stress tolerance

  .
• Good command of

  written and spoken English

  .

• Open to learning new technologies

  and continuously expanding your skill set.
• Sound

  IP knowledge

  and hands-on experience with

  configuration of network elements (firewalls, routers etc.)

  .
• Experience with

  firewall or router configuration

  (preferably Juniper) and

  IPSEC VPN troubleshooting

  .

• Linux administration experience

  .
• A

  customer-first attitude

  , prioritizing user needs and satisfaction.
• Experience with

  managing infrastructure as code

  with Git and Ansible.

Additional Competencies (Nice to Have)

• Scripting experience

  in bash and/or Python.

• Server Hardware administration experience

  (preferably Dell).

• VMware ESXi/Vcenter knowledge

  .
• Hands-on experience with

  Azure, AVD, Docker, Kubernetes

  .