IT Operations Engineer

IT Operations Engineer II

Location:

aExperience

sDomain:

yWork Model:

OKey Skills:

.Job Rol

:Investigation of incidents, change request (Small Enhancement), monitoring of servers & all payment services dashboard. Initial analysis of tickets in the queue. Communication & publishing of reports with customers, understanding of compliance procedures and regulations

.Roles and responsibilities detail

sContribute in the definition of Production procedures to ensure service performanc

• eStudy and analyse payment operating platform like UNIX, SQ
• LUnderstand & implement the business recovery plan (PRA
• )Define and implement of Production procedure
• sEnsure release implementation and postproduction suppor
• tAssist in developing small enhancements and features for existing applications
• .Contribute to the analysis of vulnerability constraints of the production system

.Contribute in customer support to meet availability and reliability commitmen

• tsParticipate in handling and processing of requests and incidents related to Producti
• onUnderstand and define clearly prerequisites for production syste
• m.Discuss, understand and define the small enhancements based on customer requirement
• s.Effective communication and daily/weekly meetings with customers (e.g. Steering Committee, Production Committee, etc
• .)Execute and publish multiple production reports to the stakeholde
• rsParticipate in creating and maintaining action plans for existing as well as new service
• s.Participate in the definition of servicing tasks: alarms, scheduling, backups and planning batche
• s.Work closely with IT operations team and identify opportunities of automation to ensure elimination of recurring issues in productio

n.Contribute in defining support procedures to fix issues detected during process

• ingParticipate in technical support for users (2nd and 3rd leve
• ls)Participate in analysis, diagnosis and resolution for the inciden
• ts.Maintain technical documentation and provide guidance to use
• rs.Ensure intervention in the event of an incident occurring outside working ho
• ursTo guide and educate operation engineer I for incidents, communication, new procedures for effective ta