IT Operations Engineer

Arcitech AI, located in Mumbai's bustling Lower Parel, is a trailblazer in software and IT, specializing in software development, AI, mobile apps, and integrative solutions. Committed to excellence and innovation, Arcitech AI offers incredible growth opportunities for team members. Enjoy unique perks like weekends off and a provident fund. Our vibrant culture is friendly and cooperative, fostering a dynamic work environment that inspires creativity and forward-thinking. Join us to shape the future of technology.

Position: IT Operations Engineer

Experience: 3–5 Years

Location: Vashi

Employment Type: Full-time

About the Role :

We are seeking an experienced and versatile IT & Desktop Engineer with 3–5 years of hands-on experience

in IT infrastructure support, server management, desktop troubleshooting, and cloud technologies

(AWS/Azure). This role includes system administration, network support, desktop management, and security

operations. The ideal candidate should be capable of handling end-user support as well as backend IT

operations, ensuring smooth functioning of servers, networks, and endpoint devices.

Key Responsibilities

• 
  Manage and maintain servers including installation, configuration, patching, and performance

monitoring.

• Perform routine server administration tasks such as backups, security updates, IAM and logs.
• Manage Active Directory, Group Policies, and access permissions.
• Troubleshoot system and application issues across Windows/Linux.
• Ensure uptime, availability, and reliability of IT infrastructure.
• Support IT security operations including antivirus, firewalls, and vulnerability fixes.
• Maintain IT documentation, SOPs, and configuration records.
• Provide L1/L2 end-user support for desktops, laptops, printers, and other endpoint devices.
• Install, upgrade, and troubleshoot Windows/Mac/Linux OS on client systems.
• Diagnose and resolve hardware, software, and peripheral issues.
• Configure and manage endpoint security tools and policies.
• Manage CCTV configuration, monitoring, and backup processes.
• Perform LAN/WAN troubleshooting including switches, routers, Wi-Fi, and cabling.
• Handle network troubleshooting (DNS, DHCP, IP conflicts, connectivity issues).
• Set up new user profiles, email accounts, and access privileges.
• Support remote users using VPN and remote access tools.
• Oversee identity and access lifecycle (SSO, MFA setups).
• Configure network devices and enforce basic network security standards.
• Monitor security alerts & escalate incidents when necessary.
• Assist in implementing security policies, compliance controls & patching plans.
• Support cloud resources setup, IAM access, and monitoring.
• Monitor systems through tools like Grafana, CloudWatch, Zabbix, or similar.
• Manage license renewals & vendor coordination.
• Support biometric devices & access control systems.
• Assist HR/Operations during onboarding/offboarding processes.
• Collaborate with cross-functional teams to improve IT workflows.
• Participate in IT audits and compliance reviews.
• Conduct periodic infrastructure health checks.
• Identify automation opportunities in IT operations.
• Support procurement decisions for IT equipment & services.
• Perform root-cause analysis for major incidents.

Technical Skills Required

• Windows & Linux server management
• LAN/WAN troubleshooting & network diagnostics
• CCTV configuration and backup management
• Endpoint device configuration & management
• Asset management
• Networking knowledge: DNS, DHCP, TCP/IP, Routing, Switching
• Backup tools & disaster recovery
• IT ticketing systems & ITIL processes
• Security tools: antivirus, EDR, endpoint protection
• Basic cloud concepts (AWS/Azure)

Industry

• IT Services and IT Consulting

Employment Type

Full-time

Edit job description