IT Officer, Engineering I

IT Officer, Engineering I

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization. The Technology Platforms Team (ITSPL) is anchored in the Chief Technology Officer (ITSTO) division in ITS. ITS Technology Office (ITSTO) drives technology-enabled innovation and delivers the digital backbone for WBG's mission. It develops future-ready technology strategy, modernizes infrastructure, manages innovation, and fosters agility. The unit collaborates across the organization to leverage technology as a force multiplier, accelerating development impact and digital transformation globally.

ITSPL delivers secure, cloud-first IT platforms with automation, self-service, IAM , & Platform Engineering (IaC). It manages databases, integrations, & cloud ops to ensure reliable, scalable, & cost-effective alignment with enterprise standards. The primary programs that the ITSTO unit is responsible for is providing a wide range of technical infrastructure services to meet the institution's computing needs, from mid-range servers, large scale servers, and the respective system, network, and supporting software on those platforms. It provides engineering, integration, and system administration services for Server Administration, Server Security, Backup/Restore, Storage, Virtual infrastructure (on premise and in cloud), load balancing, PKI Management and Data Center Management.

The role requires a hands-on approach hands-on position in a very multicultural environment which supports diversity, continuous learning, enhancing skillsets and collaboration. The candidate must demonstrate excellent communication skills as the position requires interaction with other teams. The candidate must possess a strong sense of curiosity, adaptability, and the drive to learn and innovate.
We provide a meaningful, open, and collaborative environment. We have many interesting problems to solve, providing you an opportunity to develop your skills while contributing to the mission of the bank. We value teamwork, openness, curiosity, and persistence. About the Position:
The rapid evolution of cloud computing and cybersecurity necessitates a specialized role to design, implement, and manage secure, scalable infrastructure that integrates Application Delivery Controllers (ADC), WAF/CDN, and CloudHSM-backed PKI systems. This position focuses on optimizing load balancing for high availability, automating secure deployments using Terraform (IaC), and embedding Zero Trust principles across hybrid environments. The engineer will ensure seamless traffic management using advanced ADC configurations (e.g., TLS termination, caching) while securing API gateways and application platforms with robust encryption and centralized PKI lifecycle management. By leveraging Zero Trust architecture and integrating modern security frameworks like SASE, the role mitigates risks such as DDoS attacks while enhancing operational resilience. Additionally, this position will implement SRE practices to achieve resilience, automate standards and future-proof Security Development Controller infrastructure Competencies Required:

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  Proven track record in configuring and supporting F5 infrastructure, including advanced ADC configurations such as TLS termination and caching.

• Strong understanding and hands-on experience in setting up and managing PKI systems, including CloudHSM-backed PKI lifecycle management.
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  Experience in supporting middleware environments for various platforms such as JAVA, .NET, NodeJS, and Angular.
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  Solid understanding of database concepts and their application in modern infrastructure.
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  Proficiency in modern DevOps practices, including continuous integration and continuous deployment (CI/CD) processes.
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  Experience with infrastructure as code using tools like Terraform and Ansible for automating secure deployments.
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  Strong knowledge of Azure Active Directory (AD) for authentication and authorization.
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  Expertise in configuring and managing load balancers (F5, NGINX, ALB, App GW) and monitoring tools such as Splunk.
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  Experience with AWS services including EC2, VPC, CloudFront, S3, Route53, RDS, Lambda, and more.
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  Experience with Azure services such as Virtual Machines, Storage, App Service, Azure Functions, Azure SQL, PostgreSQL, AKS, and more.

• Client Understanding and Advising: Advocates for client needs and perspectives.
  
• Learning Orientation: Keeps up with new SRE, cloud, middleware, Application Delivery Controller and automation trends.
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  Analytical Thinking: Strong diagnostic and troubleshooting skills.
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  Foundation Architecture Knowledge: Supports standards for hybrid cloud and on-prem Load balancing and PKI Infrastructure.
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  Strategic Technology Planning: Contributes to technological roadmaps, especially for SRE and cloud (Platform as a product)
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  Technology Knowledge: Deep understanding of hybrid cloud, containerization, and middleware.
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  Modernize and Innovate: Develops innovative solutions in automation, observability, and cloud migration.
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  Deliver Results for Clients: Ensures high reliability and performance.
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  Collaboration: Works effectively across teams and locations.
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  Knowledge Sharing: Actively participates in knowledge transfer and documentation.
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  Decision Making: Makes informed decisions, especially in incident response.
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  Communication: Excellent written and verbal English; able to explain complex technical concepts.

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  Setup and configure Cloudflare services, including DNS, CDN and security features like DDoS and WAF.
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  Implement and maintain WAF rules and page rules.
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  Monitor website performance and security using Cloudflare analytics and logs.
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  Optimize caching strategies and content delivery to improve load times and user experience.

• Oversee the lifecycle management of SSL certificates for both external and internal CA signing authorities.
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  Manage the internal PKI authority and associated private key management through CloudHSM, seeking opportunities to modernize the PKI infrastructure.

• Look at enhancements and opportunities for modernizing the PKI Infrastructure
  
• Develop new and support existing applications that support services provided by the Platform Engineering team.

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  Automate repetitive manual tasks and make it available as a self-service catalog item.
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  Build tools to reduce occurrences of errors and improve customer experience
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  Review work done by junior team members and provide technical support and mentorship
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  Embrace Site Reliability Engineering (SRE) practices to enhance resilience and operational efficiency.
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  A good knowledge on Cloud Technologies is essential for this role to help support the cloud migration road map.
• Follow best practices by enforcing standards across various technologies.
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  When provided with an objective to improve performance in their area(s) of technology, develops and implements action plans needed to effect the change.
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  Provides technical support and mentorship to team members.
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  Support in adopting cloud native middleware services.

Selection Criteria

• Bachelor’s or Master’s degree with at least 5 years of relevant experience.
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  Experience in adopting Site Reliability Engineering practices to work. Having an SRE certification is a mandatory requirement
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  Experience working in Agile environments and a SAFE Agile certification is mandatory
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  Strong experience configuring and supporting Load Balancing and PKI Infrastructure
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  Good understanding of the multiple middleware technologies and custom COTS product hosting’s
• Experience with Azure DevOps (as both developer and administrator).
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  Solid knowledge of modern DevOps practices, including CI/CD, git, Docker.
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  Experience with Infrastructure as Code tools (Terraform, Chef, etc.).
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  Demonstrated experience working in Agile environments
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  Hands-on experience with AWS and Azure cloud services. Having cloud certification in Azure/AWS is an added advantage

WBG Culture Attributes:

1. Sense of Urgency – Anticipating and quickly reacting to the needs of internal and external stakeholders.
2. Thoughtful Risk Taking – Taking informed and thoughtful risks and making courageous decisions to push boundaries for greater impact. 3. Empowerment and Accountability – Engaging with others in an empowered and accountable manner for impactful results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.