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Job Type

Full Time

Job Description

Job Summary

IT Manager


Responsibilities

IT Infrastructure Management:

Plan, implement, and manage company-wide IT infrastructure, ensuring optimal uptime, scalability, and performance.


Office Setup and Maintenance:

Lead and execute the complete IT setup for new office locations including internet connectivity, LAN/WAN configurations, server and workstation installations, printer/scanner setup, and IT asset procurement.


Technical Support & Helpdesk Oversight:

Provide Level 1 & 2 support to internal users, manage tickets, and ensure timely resolution of hardware, software, and network issues.


Network Administration:

Configure, monitor, and maintain network devices (routers, firewalls, switches), ensuring secure and stable network connectivity across departments.


Asset and Inventory Management:

Maintain accurate records of IT assets, ensure proper tracking, warranty renewals, AMC contracts, and periodic audits.


Vendor Coordination:

Collaborate with external vendors for procurement, AMC, ISP support, and managed services.


Data Security and Compliance:

Ensure cybersecurity protocols, firewalls, antivirus, backup strategies, and data protection policies are strictly implemented and followed.


Software and License Management:

Manage installation, configuration, and updates of business software; monitor license usage and renewals.


Documentation & Reporting:

Maintain detailed documentation of IT procedures, configurations, and issue resolution logs. Generate regular IT performance reports for management review.

Key Skills & Competencies

  • Strong knowledge of Windows/Linux server environments
  • Hands-on experience with networking tools and troubleshooting (TCP/IP, DNS, DHCP, VPNs)
  • Proficiency in Microsoft 365/Google Workspace administration
  • Knowledge of IT asset management tools and ticketing systems
  • Familiarity with endpoint security tools, firewalls, and backup solutions
  • Excellent troubleshooting and decision-making skills
  • Strong project management and communication skills
  • Ability to work independently and lead small IT teams


Requirements

  • Bachelor's degree in computer science or relevant field
  • 5-10 + years of experience in related field
  • Experience in information technology space and solving various software and hardware problems
  • Strong technical problem solving and communication skills
  • Industry certifications such as CompTIA A+/Network+, MCSE, CCNA, or ITIL (preferred)
  • Should be a resident of Gurugram or ready to relocate.

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