Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?Purpose of roleWe are seeking an
IT Infrastructure Analytics Specialist
to join our Infrastructure and Cloud Operations team. This is primarily a dashboard development, maintenance and stakeholder two-way communication role, with focus on adhering to SLA´s that drive operational excellence.You will build dashboards (Power BI or Python), gather requirements from stakeholders, present insights to leadership, work with the teams to get issues fixed with urgence and support ITIL-based service management processes
Roles & Responsibilities
- Dashboard Development & Reporting
- Build and maintain dashboards using Power BI or code-based tools (Python ,PHP)
- Use AI tools (Copilot, Claude Code) to accelerate dashboard development and data analysis
- Create executive KPI reports and operational summaries (daily/weekly/monthly)
- Ensure data accuracy and optimize dashboard performance
Stakeholder Communication
- Gather and document complex reporting requirements from business stakeholders
- Present data insights and recommendations to technical teams and senior leadership
- Conduct requirement workshops and feedback sessions
- Create user guides and training materials for dashboards
- Drive changes and adherence
Infrastructure Analytics
- Monitor infrastructure metrics: MTTA, MTTR, SLA/OLA adherence, ticket trends
- Identify anomalies and patterns in infrastructure performance
- Follow-up on metrics and work with teams to adhere to good inter- tight SLAs.
- Correlate incidents with changes and deployments
ITIL Service Management
- Apply ITIL processes (Incident, Problem, Change Management)
- Track and report on service delivery metrics
- Support continuous service improvement initiatives
Data Quality
- Ensure accuracy of data from monitoring tools and ITSM platforms
- Document metric definitions and calculation methods
Required Skillsets
- Dashboard & Reporting Skills (Primary)
- Power BI (data modeling, DAX, Power Query) OR Python/PHP for dashboard development
- Excel (pivot tables, charts, data analysis)
- AI tools experience (Copilot, Claude AI) for code generation and analysis
- Communication Skills (Critical)
- Excellent English communication (written and verbal)
- Ability to explain technical concepts to non-technical audiences
- Strong presentation skills for senior leadership
- Stakeholder management and requirement gathering experience
- This requires good interpersonal communication skills, conflict resolution and negotiation skills
- ITIL Foundation
- ITIL v3/v4 certification or demonstrable knowledge
- Understanding of Incident, Problem, Change Management processes
- Familiarity with ITSM tools (ServiceNow, Jira Service Management)
- Knowledge of SLA/OLA and service metrics
- Infrastructure & Cloud Basics
- Familiarity with cloud platforms (especially AWS)
- Understanding of infrastructure monitoring concepts
- Knowledge of alerts, logs, metrics, and availability concepts
- Other Skills
- Strong analytical and problem-solving abilities
- Attention to detail and data accuracy
- Self-motivated and able to manage multiple priorities
Why join us?We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.An inclusive environment to thriveWe’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.Be rewarded for your effortsWe believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
