IT Coordinator

Job Title: IT & Systems Coordinator – Franchise Business Model Location: Nagpur Type: Full-time Experience: Minimum 2 years in IT operations, preferably in F&B or franchise systems --- Job Summary: We are seeking a knowledgeable and experienced IT professional to manage and maintain all digital and technical aspects of our franchise operations. This role involves overseeing software systems, managing dashboard tools, integrating and troubleshooting Petpooja POS systems, ensuring up-to-date Google listings, and maintaining seamless digital operations across all franchise outlets. --- Key Responsibilities: 1 - Software & System Management: Maintain, update, and troubleshoot all operational software including POS, CRM, and internal dashboards. Monitor system performance and ensure optimal uptime and usage. Provide tech support and training to franchise staff as needed. 2 - Petpooja Integration & Maintenance: Lead Petpooja onboarding for new franchise outlets. Coordinate with Petpooja support for upgrades, issues, or customization. Ensure all menu updates, pricing, and backend settings are consistently synced across outlets. 3 - Dashboard Oversight: Manage performance dashboards, order analytics, and franchise-level reporting systems. Create custom reports as per business requirements. Suggest improvements and automation wherever possible. 4 - Google Listings & Online Presence: Regularly update and monitor Google Business profiles for each outlet. Optimize listings with current photos, timings, offers, and contact details. Respond to reviews and maintain a positive digital footprint. 5 - Franchise IT Setup & Coordination: Support IT setup during new franchise onboarding (Wi-Fi, systems, POS, etc.). Standardize IT protocols across all branches. Liaise with vendors for hardware, software, or tech support needs. 6 - Documentation & Compliance: Maintain records of licenses, software access, and IT-related SOPs. Ensure compliance with data security and franchise tech policies. --- Qualifications: Bachelor’s degree in IT, Computer Science, or related field. Minimum 2 years of IT management or coordination experience in a retail or franchise environment. Hands-on experience with Petpooja or other POS systems. Knowledge of Google Business tools, basic networking, and cloud dashboards. Strong troubleshooting, multitasking, and communication skills. --- Preferred Skills: Familiarity with franchise operations. Ability to manage remote teams or support multiple outlets. Experience with APIs, data integrations, or third-party software connections. --- What We Offer: A dynamic, growing work environment Exposure to cutting-edge F&B tech systems Opportunity to work across multiple franchise locations Competitive salary and perks