Make outbound calls to potential clients to promote IT products or services. Understand customer requirements and provide relevant information. Follow up with prospects via phone or email to maintain engagement. Record customer interactions and update the CRM/database. Transfer qualified leads to the sales or technical team for further handling. Handle inbound queries and resolve basic technical or service-related questions. Maintain a daily call log and prepare reports for management. Meet daily/weekly/monthly call and conversion targets. Coordinate with the IT and marketing team for campaign alignment. Maintain a positive attitude and ensure high levels of customer satisfaction.

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IT Coordinator