Job Title: IT & Systems Coordinator – Franchise Business Model Location: Nagpur Type: Full-time Experience: Minimum 2 years in IT operations, preferably in F&B or franchise systems --- Job Summary: We are seeking a knowledgeable and experienced IT professional to manage and maintain all digital and technical aspects of our franchise operations. This role involves overseeing software systems, managing dashboard tools, integrating and troubleshooting Petpooja POS systems, ensuring up-to-date Google listings, and maintaining seamless digital operations across all franchise outlets. --- Key Responsibilities: 1 - Software & System Management: Maintain, update, and troubleshoot all operational software including POS, CRM, and internal dashboards. Monitor system performance and ensure optimal uptime and usage. Provide tech support and training to franchise staff as needed. 2 - Petpooja Integration & Maintenance: Lead Petpooja onboarding for new franchise outlets. Coordinate with Petpooja support for upgrades, issues, or customization. Ensure all menu updates, pricing, and backend settings are consistently synced across outlets. 3 - Dashboard Oversight: Manage performance dashboards, order analytics, and franchise-level reporting systems. Create custom reports as per business requirements. Suggest improvements and automation wherever possible. 4 - Google Listings & Online Presence: Regularly update and monitor Google Business profiles for each outlet. Optimize listings with current photos, timings, offers, and contact details. Respond to reviews and maintain a positive digital footprint. 5 - Franchise IT Setup & Coordination: Support IT setup during new franchise onboarding (Wi-Fi, systems, POS, etc.). Standardize IT protocols across all branches. Liaise with vendors for hardware, software, or tech support needs. 6 - Documentation & Compliance: Maintain records of licenses, software access, and IT-related SOPs. Ensure compliance with data security and franchise tech policies. --- Qualifications: Bachelor’s degree in IT, Computer Science, or related field. Minimum 2 years of IT management or coordination experience in a retail or franchise environment. Hands-on experience with Petpooja or other POS systems. Knowledge of Google Business tools, basic networking, and cloud dashboards. Strong troubleshooting, multitasking, and communication skills. --- Preferred Skills: Familiarity with franchise operations. Ability to manage remote teams or support multiple outlets. Experience with APIs, data integrations, or third-party software connections. --- What We Offer: A dynamic, growing work environment Exposure to cutting-edge F&B tech systems Opportunity to work across multiple franchise locations Competitive salary and perks

Job Title: Store Manager – Suppliers, Distributors & Stock Management Coordinator Location: Nagpur Employment Type: Full-Time Reports To: Franchise Operations Head / Area Manager --- Job Overview: We are looking for a knowledgeable and proactive Store Manager to oversee supplier coordination, distributor relations, and inventory management within a franchise business setup. This role is critical for ensuring smooth supply chain operations, maintaining stock consistency across franchise outlets, and upholding the standard operating procedures (SOPs) that define the brand’s quality and efficiency. --- Key Responsibilities: 1 - Supplier & Distributor Coordination Develop and maintain strong relationships with approved suppliers and distributors. Ensure all outlets under the franchise receive timely, consistent, and quality supplies. Track delivery schedules, negotiate pricing where required, and resolve supply delays or discrepancies. Coordinate with the central procurement team to align franchise supply with company standards. 2 - Stock & Inventory Management Monitor and manage inventory levels across all franchise locations. Implement standard inventory control practices, including stock audits, usage tracking, and loss prevention. Forecast stock needs based on sales trends, promotional activities, and seasonal demands. Ensure stock freshness, quality, and compliance with expiration protocols (for consumables). 3 - Store Operations Oversight Maintain cleanliness, organization, and efficiency within the storage areas of each outlet. Coordinate with outlet managers for daily stock requirements and adjustments. Train outlet staff on proper stock handling and inventory recording processes. Ensure strict adherence to SOPs and franchise policies related to goods management. 4 - Reporting & Analysis Generate regular reports on stock movement, supplier performance, and cost analysis. Identify inefficiencies or losses in the supply chain and recommend improvements. Maintain digital records using inventory or ERP software tools. --- Key Skills & Qualifications: Education: Bachelor’s degree in Business Administration, Supply Chain Management, Retail Management, or related field. Experience: Minimum 2–5 years in supply chain coordination, inventory management, or store operations, preferably within a franchise or retail environment. Skills: Strong negotiation and communication skills Proficient in stock management software or ERP systems Excellent organizational and multitasking abilities Knowledge of franchise business operations Problem-solving mindset and attention to detail --- Preferred Qualities: Previous experience in food & beverage or fast-moving consumer goods (FMCG) industry. Ability to travel between multiple franchise locations. Capable of managing vendor contracts and maintaining cost controls. --- Compensation & Benefits: Competitive salary package (based on experience) Travel allowances (if applicable) Growth opportunities within the franchise organization.

Job Title: Admin-Franchise Coordinator Location: Nagpur Job Type: Full-Time Reporting To: Franchise Manager / Operations Head --- Position Overview: We are seeking a highly organized, proactive, and knowledgeable Admin-Franchise Coordinator to support the administration, coordination, and smooth functioning of our franchise operations. The ideal candidate should have a strong background in administrative processes, franchise management, and communication, with the ability to handle multiple franchisees across different regions. --- Key Responsibilities: 1 - Franchise Administration & Coordination: Act as the central point of contact for all franchise-related administrative tasks. Maintain accurate franchisee records, agreements, documentation, and compliance checklists. Assist in onboarding new franchisees, ensuring all documentation, licenses, and agreements are in place. Coordinate franchisee training schedules and ensure completion of mandatory sessions. 2 - Communication & Support: Serve as a liaison between the franchisor and franchisees, handling queries, updates, and escalations. Disseminate official communications, SOPs, updates, and policy changes in a timely and clear manner. Follow up with franchisees on adherence to brand standards, timelines, and performance benchmarks. 3 - Operational Support: Coordinate with supply chain teams for the provision of materials, equipment, and setup support to franchises. Maintain and update internal databases for franchisee operations, performance reports, and support tickets. Monitor and support franchisees with the implementation of promotional campaigns, technology tools, and software. 4 - Compliance & Reporting: Ensure franchisees are compliant with brand guidelines, regulatory requirements, and internal audits. Prepare regular reports on franchisee performance, compliance status, and administrative updates. Assist in franchise renewals, terminations, and operational status changes. --- Requirements: Bachelor’s degree in Business Administration, Management, or related field. 2–4 years of experience in franchise coordination, administration, or operations. Strong knowledge of franchise business models and administrative processes. Excellent organizational, communication, and time-management skills. Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with CRM/ERP systems. Ability to multitask and manage priorities in a fast-paced environment. --- Preferred Qualities: Experience in working with food, retail, or fitness franchise networks is a plus. Problem-solving mindset with attention to detail. Fluent in English and local languages (as required by region). Professional, courteous, and dependable. --- Remuneration: 20k - 22k [To be discussed based on experience] Start from - 1st July, 2025

Job Title: Quality Control – CCTV Surveillance & Customer Service (Franchise Model) Location: Nagpur Job Type: Full-Time Industry: Franchise / Retail / F&B / Service Industry Reports To: Franchise Operations Head / Area Manager --- Job Summary: We are seeking a knowledgeable and experienced Quality Control professional to oversee CCTV security, surveillance, and customer service standards across our franchise outlets. The role is critical in ensuring compliance with operational SOPs, identifying gaps in service quality or safety, and maintaining the brand's integrity and customer satisfaction. --- Key Responsibilities: 1. CCTV & Surveillance Oversight: Monitor CCTV footage regularly across all franchise outlets to ensure adherence to safety protocols, hygiene, and operational SOPs. Identify and report unusual activities, safety violations, or operational discrepancies. Maintain a record of all security incidents and assist in investigations when required. Coordinate with the IT/technical team to ensure uninterrupted CCTV access and quality footage retention. 2. Quality Audits & Operational Checks: Conduct virtual or surprise quality audits via CCTV or in person to ensure SOPs are being followed. Verify staff behavior, product handling, service delivery, and store cleanliness through surveillance. Provide regular feedback to the franchise managers and operations head on performance gaps. 3. Customer Service Oversight: Track customer service experiences via surveillance and identify any negative patterns or poor service instances. Respond to and resolve customer complaints that may arise from franchise outlets. Work with franchise staff to ensure positive customer engagement and consistent service delivery. 4. Compliance & Reporting: Prepare daily/weekly reports based on CCTV reviews and customer service evaluations. Escalate critical issues to senior management promptly with evidence and recommendations. Ensure franchisees comply with brand standards in terms of safety, service, and SOP execution. --- Key Requirements: Proven experience in quality control, CCTV monitoring, retail audits, or a customer service supervisory role. Familiarity with franchise operations and SOP enforcement. Strong observation skills and attention to detail. Excellent communication and reporting skills. Ability to handle customer escalations in a professional and solution-oriented manner. Technical understanding of basic CCTV system operations. --- Preferred Qualifications: Graduate in Business Administration, Hospitality, Security Management, or related field. Prior experience in a retail, food & beverage, or service-based franchise model is an advantage. Knowledge of compliance and audit procedures is preferred. --- Working Conditions: Hybrid role – both remote surveillance and periodic in-person visits. May include weekend and evening monitoring depending on operational hours. Travel to franchise locations may be required.

Job Title: Head Chef – Dolly Chaiwala (India) Location: Nagpur (Full-Time) Travel: Required to visit franchise outlets across India Department: Culinary Innovation & Operations Reporting To: Director of Operations / CEO About Dolly Chaiwala: Dolly Chaiwala is India’s first viral street brand, now expanding nationwide as a chain of stylish, high-energy tea outlets—from carts to flagship cafés. With millions of fans and a powerful brand story rooted in hustle, flavor, and desi swag, Dolly Chaiwala is on a mission to serve India the best cup of tea—with style. Role Overview: We are seeking a passionate, creative, and experienced Head Chef to lead the culinary direction of the Dolly Chaiwala brand. Based in Nagpur, this is a dynamic, hands-on leadership role for someone who loves chai, understands Indian beverage culture, and is excited to shape the next chapter of India’s most iconic tea experience. Key Responsibilities: Menu Development: -Create and maintain a standardised, scalable chai and beverage menu across all formats (cart, store, café) -Develop weekly specials, seasonal offerings, and limited-edition teas and snacks -Innovate unique tea-based combos and food pairings that elevate the brand Training & SOPs: -Build and lead structured training programs for staff and franchisees -Create easy-to-follow recipes, SOPs, and quality control guidelines -Conduct periodic site visits to ensure consistency and excellence across locations -Product Innovation: -Experiment with regional ingredients, health-focused options, and trending tastes -Work closely with the marketing team to launch Instagram-worthy signature items Operational Support: -Support kitchen setup and equipment planning for new outlets -Guide local teams in costing, wastage control, and supply chain suggestions Key Requirements: -Minimum 5 years experience as Head Chef / Beverage Development Chef / Culinary Lead (F&B brand, café chain, or tea concept preferred) -Deep understanding of Indian tea culture and regional flavor profiles -Experience in menu standardisation, costing, and staff training -Willingness to travel frequently to outlets across India -Strong presentation and communication skills – able to train teams and impress franchisees -Creativity and innovation with an eye for what sells and what trends What We Offer: -Opportunity to build India’s next big F&B success story -Creative freedom to develop a first-of-its-kind chai menu -Competitive salary, travel allowance, and performance-based incentives -Dynamic, fast-paced team and a nationally loved brand To Apply: Send your CV + a short note (why you’re perfect for Dolly Chaiwala) to info@dollykitapri.com Subject: Head Chef Application – [Your Name]