Job Title: IT & Systems Coordinator – Franchise Business Model Location: Nagpur Type: Full-time Experience: Minimum 2 years in IT operations, preferably in F&B or franchise systems --- Job Summary: We are seeking a knowledgeable and experienced IT professional to manage and maintain all digital and technical aspects of our franchise operations. This role involves overseeing software systems, managing dashboard tools, integrating and troubleshooting Petpooja POS systems, ensuring up-to-date Google listings, and maintaining seamless digital operations across all franchise outlets. --- Key Responsibilities: 1 - Software & System Management: Maintain, update, and troubleshoot all operational software including POS, CRM, and internal dashboards. Monitor system performance and ensure optimal uptime and usage. Provide tech support and training to franchise staff as needed. 2 - Petpooja Integration & Maintenance: Lead Petpooja onboarding for new franchise outlets. Coordinate with Petpooja support for upgrades, issues, or customization. Ensure all menu updates, pricing, and backend settings are consistently synced across outlets. 3 - Dashboard Oversight: Manage performance dashboards, order analytics, and franchise-level reporting systems. Create custom reports as per business requirements. Suggest improvements and automation wherever possible. 4 - Google Listings & Online Presence: Regularly update and monitor Google Business profiles for each outlet. Optimize listings with current photos, timings, offers, and contact details. Respond to reviews and maintain a positive digital footprint. 5 - Franchise IT Setup & Coordination: Support IT setup during new franchise onboarding (Wi-Fi, systems, POS, etc.). Standardize IT protocols across all branches. Liaise with vendors for hardware, software, or tech support needs. 6 - Documentation & Compliance: Maintain records of licenses, software access, and IT-related SOPs. Ensure compliance with data security and franchise tech policies. --- Qualifications: Bachelor’s degree in IT, Computer Science, or related field. Minimum 2 years of IT management or coordination experience in a retail or franchise environment. Hands-on experience with Petpooja or other POS systems. Knowledge of Google Business tools, basic networking, and cloud dashboards. Strong troubleshooting, multitasking, and communication skills. --- Preferred Skills: Familiarity with franchise operations. Ability to manage remote teams or support multiple outlets. Experience with APIs, data integrations, or third-party software connections. --- What We Offer: A dynamic, growing work environment Exposure to cutting-edge F&B tech systems Opportunity to work across multiple franchise locations Competitive salary and perks
Job Title: Store Manager – Suppliers, Distributors & Stock Management Coordinator Location: Nagpur Employment Type: Full-Time Reports To: Franchise Operations Head / Area Manager --- Job Overview: We are looking for a knowledgeable and proactive Store Manager to oversee supplier coordination, distributor relations, and inventory management within a franchise business setup. This role is critical for ensuring smooth supply chain operations, maintaining stock consistency across franchise outlets, and upholding the standard operating procedures (SOPs) that define the brand’s quality and efficiency. --- Key Responsibilities: 1 - Supplier & Distributor Coordination Develop and maintain strong relationships with approved suppliers and distributors. Ensure all outlets under the franchise receive timely, consistent, and quality supplies. Track delivery schedules, negotiate pricing where required, and resolve supply delays or discrepancies. Coordinate with the central procurement team to align franchise supply with company standards. 2 - Stock & Inventory Management Monitor and manage inventory levels across all franchise locations. Implement standard inventory control practices, including stock audits, usage tracking, and loss prevention. Forecast stock needs based on sales trends, promotional activities, and seasonal demands. Ensure stock freshness, quality, and compliance with expiration protocols (for consumables). 3 - Store Operations Oversight Maintain cleanliness, organization, and efficiency within the storage areas of each outlet. Coordinate with outlet managers for daily stock requirements and adjustments. Train outlet staff on proper stock handling and inventory recording processes. Ensure strict adherence to SOPs and franchise policies related to goods management. 4 - Reporting & Analysis Generate regular reports on stock movement, supplier performance, and cost analysis. Identify inefficiencies or losses in the supply chain and recommend improvements. Maintain digital records using inventory or ERP software tools. --- Key Skills & Qualifications: Education: Bachelor’s degree in Business Administration, Supply Chain Management, Retail Management, or related field. Experience: Minimum 2–5 years in supply chain coordination, inventory management, or store operations, preferably within a franchise or retail environment. Skills: Strong negotiation and communication skills Proficient in stock management software or ERP systems Excellent organizational and multitasking abilities Knowledge of franchise business operations Problem-solving mindset and attention to detail --- Preferred Qualities: Previous experience in food & beverage or fast-moving consumer goods (FMCG) industry. Ability to travel between multiple franchise locations. Capable of managing vendor contracts and maintaining cost controls. --- Compensation & Benefits: Competitive salary package (based on experience) Travel allowances (if applicable) Growth opportunities within the franchise organization.
Job Title: Admin-Franchise Coordinator Location: Nagpur Job Type: Full-Time Reporting To: Franchise Manager / Operations Head --- Position Overview: We are seeking a highly organized, proactive, and knowledgeable Admin-Franchise Coordinator to support the administration, coordination, and smooth functioning of our franchise operations. The ideal candidate should have a strong background in administrative processes, franchise management, and communication, with the ability to handle multiple franchisees across different regions. --- Key Responsibilities: 1 - Franchise Administration & Coordination: Act as the central point of contact for all franchise-related administrative tasks. Maintain accurate franchisee records, agreements, documentation, and compliance checklists. Assist in onboarding new franchisees, ensuring all documentation, licenses, and agreements are in place. Coordinate franchisee training schedules and ensure completion of mandatory sessions. 2 - Communication & Support: Serve as a liaison between the franchisor and franchisees, handling queries, updates, and escalations. Disseminate official communications, SOPs, updates, and policy changes in a timely and clear manner. Follow up with franchisees on adherence to brand standards, timelines, and performance benchmarks. 3 - Operational Support: Coordinate with supply chain teams for the provision of materials, equipment, and setup support to franchises. Maintain and update internal databases for franchisee operations, performance reports, and support tickets. Monitor and support franchisees with the implementation of promotional campaigns, technology tools, and software. 4 - Compliance & Reporting: Ensure franchisees are compliant with brand guidelines, regulatory requirements, and internal audits. Prepare regular reports on franchisee performance, compliance status, and administrative updates. Assist in franchise renewals, terminations, and operational status changes. --- Requirements: Bachelor’s degree in Business Administration, Management, or related field. 2–4 years of experience in franchise coordination, administration, or operations. Strong knowledge of franchise business models and administrative processes. Excellent organizational, communication, and time-management skills. Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with CRM/ERP systems. Ability to multitask and manage priorities in a fast-paced environment. --- Preferred Qualities: Experience in working with food, retail, or fitness franchise networks is a plus. Problem-solving mindset with attention to detail. Fluent in English and local languages (as required by region). Professional, courteous, and dependable. --- Remuneration: 20k - 22k [To be discussed based on experience] Start from - 1st July, 2025
Job Title: Quality Control – CCTV Surveillance & Customer Service (Franchise Model) Location: Nagpur Job Type: Full-Time Industry: Franchise / Retail / F&B / Service Industry Reports To: Franchise Operations Head / Area Manager --- Job Summary: We are seeking a knowledgeable and experienced Quality Control professional to oversee CCTV security, surveillance, and customer service standards across our franchise outlets. The role is critical in ensuring compliance with operational SOPs, identifying gaps in service quality or safety, and maintaining the brand's integrity and customer satisfaction. --- Key Responsibilities: 1. CCTV & Surveillance Oversight: Monitor CCTV footage regularly across all franchise outlets to ensure adherence to safety protocols, hygiene, and operational SOPs. Identify and report unusual activities, safety violations, or operational discrepancies. Maintain a record of all security incidents and assist in investigations when required. Coordinate with the IT/technical team to ensure uninterrupted CCTV access and quality footage retention. 2. Quality Audits & Operational Checks: Conduct virtual or surprise quality audits via CCTV or in person to ensure SOPs are being followed. Verify staff behavior, product handling, service delivery, and store cleanliness through surveillance. Provide regular feedback to the franchise managers and operations head on performance gaps. 3. Customer Service Oversight: Track customer service experiences via surveillance and identify any negative patterns or poor service instances. Respond to and resolve customer complaints that may arise from franchise outlets. Work with franchise staff to ensure positive customer engagement and consistent service delivery. 4. Compliance & Reporting: Prepare daily/weekly reports based on CCTV reviews and customer service evaluations. Escalate critical issues to senior management promptly with evidence and recommendations. Ensure franchisees comply with brand standards in terms of safety, service, and SOP execution. --- Key Requirements: Proven experience in quality control, CCTV monitoring, retail audits, or a customer service supervisory role. Familiarity with franchise operations and SOP enforcement. Strong observation skills and attention to detail. Excellent communication and reporting skills. Ability to handle customer escalations in a professional and solution-oriented manner. Technical understanding of basic CCTV system operations. --- Preferred Qualifications: Graduate in Business Administration, Hospitality, Security Management, or related field. Prior experience in a retail, food & beverage, or service-based franchise model is an advantage. Knowledge of compliance and audit procedures is preferred. --- Working Conditions: Hybrid role – both remote surveillance and periodic in-person visits. May include weekend and evening monitoring depending on operational hours. Travel to franchise locations may be required.
Job Title: Head Chef – Dolly Chaiwala (India) Location: Nagpur (Full-Time) Travel: Required to visit franchise outlets across India Department: Culinary Innovation & Operations Reporting To: Director of Operations / CEO About Dolly Chaiwala: Dolly Chaiwala is India’s first viral street brand, now expanding nationwide as a chain of stylish, high-energy tea outlets—from carts to flagship cafés. With millions of fans and a powerful brand story rooted in hustle, flavor, and desi swag, Dolly Chaiwala is on a mission to serve India the best cup of tea—with style. Role Overview: We are seeking a passionate, creative, and experienced Head Chef to lead the culinary direction of the Dolly Chaiwala brand. Based in Nagpur, this is a dynamic, hands-on leadership role for someone who loves chai, understands Indian beverage culture, and is excited to shape the next chapter of India’s most iconic tea experience. Key Responsibilities: Menu Development: -Create and maintain a standardised, scalable chai and beverage menu across all formats (cart, store, café) -Develop weekly specials, seasonal offerings, and limited-edition teas and snacks -Innovate unique tea-based combos and food pairings that elevate the brand Training & SOPs: -Build and lead structured training programs for staff and franchisees -Create easy-to-follow recipes, SOPs, and quality control guidelines -Conduct periodic site visits to ensure consistency and excellence across locations -Product Innovation: -Experiment with regional ingredients, health-focused options, and trending tastes -Work closely with the marketing team to launch Instagram-worthy signature items Operational Support: -Support kitchen setup and equipment planning for new outlets -Guide local teams in costing, wastage control, and supply chain suggestions Key Requirements: -Minimum 5 years experience as Head Chef / Beverage Development Chef / Culinary Lead (F&B brand, café chain, or tea concept preferred) -Deep understanding of Indian tea culture and regional flavor profiles -Experience in menu standardisation, costing, and staff training -Willingness to travel frequently to outlets across India -Strong presentation and communication skills – able to train teams and impress franchisees -Creativity and innovation with an eye for what sells and what trends What We Offer: -Opportunity to build India’s next big F&B success story -Creative freedom to develop a first-of-its-kind chai menu -Competitive salary, travel allowance, and performance-based incentives -Dynamic, fast-paced team and a nationally loved brand To Apply: Send your CV + a short note (why you’re perfect for Dolly Chaiwala) to info@dollykitapri.com Subject: Head Chef Application – [Your Name]
Job Description – HR Executive Company: Dolly Chaiwala Private Limited Location: Dharampeth Department: Human Resources Reporting To: HR Manager / Head – HR & Admin Salary: 15k to 20k Working days: Monday to Saturday (Sunday Off) Working Hours: 10am to 7pm --- About Dolly Chaiwala Pvt. Ltd. Dolly Chaiwala Private Limited is a revolutionary franchise-based brand in the food and beverage industry, built on the philosophy that success comes through hard work and charisma, not just formal education. With a fast-growing network of outlets across India and internationally, Dolly Chaiwala is more than a chai business — it’s a cultural movement that blends style, quality, and people power. The HR Executive will play a central role in managing people operations, ensuring our teams across outlets, franchises, and corporate functions feel supported, valued, and motivated while upholding the Dolly Chaiwala culture. --- Key Responsibilities 1. Recruitment & Franchise Staffing Manage hiring for outlet staff, franchise employees, and corporate roles. Develop recruitment campaigns aligned with Dolly Chaiwala’s youthful and charismatic brand image. Build talent pipelines for future outlet expansions (India & international). Ensure new hires embody the brand’s energy, hospitality, and customer-first culture. 2. Employee Lifecycle Management Oversee onboarding, induction, and training programs for new recruits. Maintain employee records across outlets, franchise units, and corporate office. Handle employee transfers, confirmations, resignations, and exit formalities. 3. Payroll & Compliance Coordinate attendance, payroll processing, and statutory compliances (PF, ESIC, Shops & Establishment Act, etc.). Ensure compliance with labour laws across different states and franchise outlets. Support internal and external HR audits. 4. Employee Engagement & Culture Design and execute engagement initiatives, rewards programs, and celebrations across outlets and offices. Act as the first point of contact for employee grievances, resolving issues with empathy and fairness. Drive initiatives that promote Dolly Chaiwala’s vibrant, hardworking-yet-fun work culture. 5. Performance & Growth Support performance appraisal processes, target setting, and feedback mechanisms. Identify training needs and coordinate brand-specific learning sessions (including Dollyetes Training Programme). Promote growth opportunities within the franchise model to retain talent. 6. Training & Development Coordinate product knowledge, service standards, and brand-behavior training. Support leadership development programs for outlet managers and franchise partners. Track training effectiveness and maintain L&D records. 7. HR Policy & Standardization Draft, update, and enforce HR policies suitable for franchise outlets and corporate structures. Ensure consistency of HR practices across all Dolly Chaiwala locations. Stay updated with HR and F&B industry best practices. --- Skills & Competencies Excellent people management and communication skills. Strong organizational and multitasking ability in a fast-paced environment. Knowledge of HR software/HRIS and payroll systems. Familiarity with F&B or retail workforce challenges (shift schedules, frontline staff, high-volume hiring). Problem-solving mindset with fairness, confidentiality, and empathy. --- Qualifications & Experience Bachelor’s/Master’s in HR, Business Administration, or related field. 1–3 years of HR experience (F& B, retail, or franchise-based business preferred). Exposure to multi-location HR management is an advantage.
Job Description – Sales Executive (Franchise Sales) Company: Dolly Chaiwala Private Limited Location: Nagpur India Employment Type: Full-time Salary: 30-35k Joining Date: Asap in September About Us Dolly Chaiwala Private Limited is revolutionizing the food & beverage industry with an exciting franchise model that blends style, charisma, and entrepreneurship. We believe in success through hard work, not just formal education, and are building a brand that inspires ambition across India and globally. Role Overview We are seeking a dynamic and motivated Sales Executive – Franchise Sales to drive the expansion of Dolly Chaiwala franchises. The ideal candidate will be passionate about sales, possess strong communication skills, and have the ability to close deals with aspiring entrepreneurs and investors. Key Responsibilities Generate leads and identify potential franchise partners through networking, calls, meetings, and online platforms. Pitch the Dolly Chaiwala franchise model to prospects, explaining the business opportunity, benefits, and ROI. Handle inquiries, conduct presentations, and guide prospects through the franchise application process. Achieve monthly and quarterly franchise sales targets. Maintain relationships with potential and existing franchise partners. Coordinate with internal teams for documentation, onboarding, and franchise setup support. Prepare sales reports, pipeline updates, and market insights. Requirements Proven experience in sales, preferably in franchise, retail, F&B, or real estate industry. Excellent communication and persuasion skills. Strong networking abilities and relationship-building mindset. Self-motivated, target-driven, and comfortable with fieldwork and client meetings. Basic knowledge of MS Office, CRM tools, or digital sales platforms. Bachelor’s degree preferred (not mandatory if proven sales record). What We Offer Competitive salary + attractive incentives on franchise closures. Opportunity to grow with one of India’s most unique and fast-growing F&B brands. Training and support to sharpen your sales ski lls. Dynamic, youthful, and energetic work culture.
Job Description – Procurement & Supply Chain Executive/Manager We are looking for a highly organized and proactive Procurement & Supply Chain professional to manage sourcing, purchasing, inventory, and logistics across our outlets. The role is critical in ensuring uninterrupted supply of raw materials, equipment, and services while optimizing cost, quality, and efficiency. Key Responsibilities 1. Procurement Management Source, negotiate, and finalize contracts with vendors, suppliers, and service providers. Evaluate supplier performance based on price, quality, reliability, and delivery. Maintain strong vendor relationships and explore new sourcing opportunities. Ensure timely purchase of raw materials, packaging, and equipment within budget. 2. Supply Chain & Inventory Control Plan and monitor the supply chain to ensure smooth flow of goods across outlets. Track inventory levels, forecast demand, and prevent stockouts/overstocking. Implement FIFO (First In, First Out) and other inventory best practices. Coordinate with outlets and warehouses to streamline storage and replenishment. 3. Logistics & Distribution Oversee transportation, logistics partners, and last-mile delivery. Optimize routes, reduce lead times, and minimize logistics costs. Ensure safe, efficient, and timely distribution to all locations. 4. Compliance & Reporting Ensure procurement policies align with company standards and legal compliance. Monitor hygiene and food safety standards in sourcing and storage (FSSAI compliance). Maintain purchase records, supplier contracts, and inventory reports. Prepare MIS reports on procurement costs, savings, and efficiency. 5. Cost & Process Optimization Identify opportunities for cost savings through better vendor terms and process improvements. Implement technology/software tools (ERP, Zoho, SAP, etc.) for procurement and supply chain efficiency. Support strategic decisions on vendor consolidation, outsourcing, and bulk purchasing. Requirements Bachelor’s degree in Supply Chain Management, Logistics, Business, or related field. 2-3years’ experience in procurement and supply chain (F&B/Retail preferred). Strong negotiation, vendor management, and analytical skills. Knowledge of procurement systems, inventory management, and logistics coordination. Proficiency in MS Excel Ability to work under pressure and handle multiple priorities.
Job Description – Marketing Manager Position: Marketing Manager Reports To: [CEO/Head of Marketing/Business Head] Employment Type: Full-time About the Role We are looking for a dynamic and strategic Marketing Manager to lead our marketing efforts, build strong brand awareness, and drive customer engagement. The ideal candidate will be experienced in digital and offline marketing, campaign management, and team leadership, with a proven ability to deliver measurable results. Key Responsibilities Develop and implement the company’s overall marketing strategy aligned with business objectives. Plan and execute digital marketing campaigns across social media, email, SEO/SEM, and paid ads. Manage brand positioning and ensure consistent messaging across all platforms. Conduct market research & competitor analysis to identify opportunities and trends. Drive lead generation and customer acquisition through innovative campaigns. Oversee content strategy including blogs, creatives, videos, and promotional materials. Collaborate with sales teams to align marketing strategies with revenue goals. Monitor and analyze campaign performance metrics (ROI, engagement, conversion rates). Manage relationships with external agencies, vendors, and media partners. Lead, mentor, and develop the marketing team. Requirements Bachelor’s or Master’s degree in Marketing, Business Administration, or related field. 1-2+ years of marketing experience, preferably in [industry – F&B, retail, tech, etc.]. Strong knowledge of digital marketing tools & analytics platforms (Google Ads, Facebook Ads, SEO tools, CRM). Excellent communication, presentation, and project management skills. Creative mindset with ability to think strategically and execute effectively. Proven track record of delivering successful marketing campaigns. What We Offer Competitive salary & performance incentives. Opportunity to shape and grow the brand. A collaborative and innovative work environment. Professional growth and development opportunities.
Job Description – Customer Support (Franchise & Customer Relations) We are looking for a proactive and empathetic Customer Support Executive to act as the communication bridge between our franchise outlets and the master franchise. The role is responsible for handling grievances, feedback, and queries from both franchise partners and direct customers through reviews, calls, and official communication channels. Key Responsibilities 1. Franchise Support & Coordination Serve as the first point of contact for franchise outlets regarding operational queries, escalations, or support requests. Coordinate between franchise outlets and the master franchise team to ensure timely issue resolution. Track and document all franchise support requests to maintain transparency and accountability. 2. Customer Grievance Handling Monitor customer feedback received via Google Reviews, calls, messages, and official platforms. Respond to queries and complaints promptly with professionalism and empathy. Escalate unresolved or critical issues to the management team for further action. 3. Communication & Relationship Management Maintain consistent, clear, and polite communication with both franchise partners and customers. Provide updates and follow-ups on grievance resolution to build trust and confidence. Gather feedback to identify recurring issues and share insights with management for improvement. 4. Reporting & Compliance Maintain records of all grievances, resolutions, and franchise support interactions. Prepare regular reports on the types of issues raised and the average resolution time. Ensure responses align with company policies and brand reputation standards. Requirements Bachelor’s degree in Business, Hospitality, or related field. Strong communication, conflict-resolution, and interpersonal skills. Ability to handle pressure while maintaining professionalism. Proficiency in MS Office
Job Description – F&B Trainer We are looking for a passionate and results-driven Food & Beverage Trainer to join our team. The F&B Trainer will be responsible for building a skilled, customer-focused workforce by delivering high-quality training programs. This role ensures our team consistently delivers exceptional guest experiences, maintains operational excellence, and upholds brand standards across all outlets. Key Responsibilities 1. Training & Development Conduct engaging induction and refresher training programs for all F&B staff. Deliver hands-on training in service etiquette, upselling, beverage preparation, hygiene, and guest engagement. Standardize training across outlets to ensure consistency in quality and service delivery. 2. Performance Coaching Provide one-on-one coaching and On-the-Job Training (OJT) to team members. Assess employee skills, identify training needs, and create personalized development plans. Support employees in achieving service excellence and career growth. 3. Quality & Compliance Train staff on food safety (FSSAI, HACCP), hygiene, and workplace safety practices. Conduct periodic audits to ensure adherence to SOPs and brand guidelines. Reinforce a culture of accountability and customer-first service. 4. Training Material & Reporting Design engaging training modules, manuals, and e-learning content. Track training completion, maintain records, and submit effectiveness reports to management. Continuously update training programs in line with industry trends and guest expectations. Requirements . 1+ years’ experience in F&B operations, training, or hospitality leadership. Strong knowledge Excellent communication, presentation, and people skills. Ability to inspire, motivate, and build high-performing teams.