Intake Specialist & Operations Lead (Premier Provider Home Care Services)

Pearl Talent

You'll rnsure seamless home care experiences by optimizing caregiver coordination and operational efficiency.

Compensation:

Provide your expected compensation while applying

Location:

Remote (anywhere)

Mission of Pearl Talent:

"Our job doesn’t end when a talent has joined your team. We ensure that they’re fully integrated and actively contributing to your company’s growth. If a hire doesn’t meet your expectations, we’ll work with you to understand why and replace them at no additional cost."

What makes you a strong candidate:

• You are an expert in Report generation, Patient coordination, Healthcare scheduling, HIPAA compliance, AlayaCare.
• You have the potential to develop in VoIP, RingCentral, OpenPhone, Klara.
• English - Fully fluent

Responsibilities and more:

Work Arrangement: Fully Remote

Job Type: Full-Time

Work Schedule:

* Split-shift availability required:

* Morning block (e.g., 7:00 AM – 11:00 AM PST)

* Evening block (e.g., 4:00 PM – 8:00 PM PST)

* May adjust to a continuous 8-hour shift depending on evolving needs.

Holiday Orientation: US Holidays.

About Pearl Talent

Pearl works with the top 1% of candidates globally and connects them with leading startups in the US and EU. Our clients have raised over \$5B in aggregate and are backed by firms like OpenAI, a16z, and Founders Fund. They seek talented and driven professionals for long-term collaboration and growth. Hires have been flown to the US and EU for on-site work and promoted to roles on par with local teams.

Why work with us

We are not a traditional recruiting agency. We focus on placing outstanding candidates with top-tier founders who prioritize long-term success. We also offer retention bonuses at 3, 6, 9, and 12 months, along with community-driven benefits such as an annual retreat.

About the hiring company

The company is the fastest-growing home care franchisor in the US, with over 500 independently operated locations. Since 1999, it has helped individuals age and recover safely at home. Recognized as a Best of Home Care National Provider for eight consecutive years, it provides compassionate care with clinical-grade operational precision.

Their work culture emphasizes accountability, empathy, integrity, and operational excellence. Every team member is expected to contribute meaningfully to a high-performing environment that directly improves lives.

Role overview

The Operations Lead/Intake Specialist will act as the operational nerve center of client-caregiver coordination. They will manage the scheduling matrix, oversee day-to-day logistics, and serve as the key communication hub between clients, caregivers, and internal staff. This role is critical to ensuring continuity of care, maximizing caregiver utilization, and creating a seamless client experience.

Key responsibilities

* Handle real-time caregiver-client scheduling, matching based on skills, location, and availability.

* Monitor care requests and coordinate responses within SLAs.

* Maintain scheduling software (e.g., ClearCare, AlayaCare, AxisCare) with up-to-date records.

* Proactively communicate with caregivers and clients to confirm schedules, address changes, and fill gaps.

* Coordinate with care managers and back-office for incident reports and staff follow-ups.

* Identify inconsistencies or no-shows and make on-the-fly schedule adjustments.

* Flag and resolve caregiver coverage gaps in collaboration with cross-functional teams.

* Generate reports on staffing coverage, fulfillment rates, and productivity.

* Support workflows such as timesheet collection, payroll prep, and follow-ups when capacity allows.

Immediate tasks (week 1)

* Complete system training on internal scheduling tools and SOPs.

* Shadow outgoing schedulers or care managers to understand internal processes.

* Observe live scheduling adjustments and client-caregiver communication.

* Begin drafting and confirming schedules under supervision.

* Review caregiver/client preferences and recurring care needs.

* Align with the operations lead on additional duties (e.g., light RCM tasks, timesheet checks)

Requirements

Must-haves:

* 5+ years of experience in home health/healthcare scheduling or patient coordination.

* Proficiency in platforms like ClearCare, AlayaCare, AxisCare, or similar.

* Excellent English communication skills (written and spoken, neutral accent).

* Strong organizational and time-management skills in fast-changing environments.

* HIPAA-compliant behavior and familiarity with U.S. healthcare data protocols.

* Experience working PST hours.

Nice-to-haves:

* Exposure to revenue cycle operations or payroll/timesheet processing.

* Background in home care agency operations.

* Familiarity with VoIP and patient intake systems (e.g., OpenPhone, Klara, RingCentral)

Benefits:

* Fully remote: work from anywhere.

* Generous PTO: paid time off to rest and recharge.

* Direct mentorship: grow through international expert guidance.

* Learning & development: access to ongoing resources for career growth.

* Global networking: collaborate with professionals around the world.

* Work-life balance: flexible hours to support your well-being.

Recruitment process:

* Application

* Screening

* 30-minute Interview

* Skills Assessment

* Client Interview

* Job Offer

* Client Onboarding