Infrastructure Senior Tech Analyst - Assistant Vice President

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Responsibilities:

• Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
• Drive Root Cause Analysis (RCA) post restoration of service
• Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
• Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
• Provide technical/strategic direction and act as advisor/coach to lower level analysts
• Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
• Responsible for overall operating system applications
• Contribute to technical direction and strategic decisions
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Title Public Cloud Operational Support Junior Engineer

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Public Cloud Organization.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

We are seeking a detail-oriented and proactive Cloud Operations Support Engineer to join our growing Cloud Infrastructure team. The public cloud operational support engineer is responsible for ensuring the stability performance and availability of cloud-based infrastructure and services across platforms such as AWS and GCP. This role supports day-to-day operations including incident response monitoring access management provisioning and troubleshooting of cloud resources. The engineer will work closely with application teams your team, and cloud architecture to enforce operational best practices, implement automation, and drive service reliability.

What you’ll do

The ideal candidate will have hands on experience supporting cloud platforms and a strong focus on incident response, automation and continuous improvement. The engineer to also play a vital role in promoting a culture of accountability, continuous improvement and operational maturity across the cloud support function

• Drive Incident management, including triage, impact assessment and coordination with engineering teams to resolve issues.
• Participate in on-call rotation for high severity / major incidents support coverage.
• Provide Root Cause Analysis (RCA) post restoration of service.
• Design testing approaches, complex processes, reporting streams, and lead/assist with the automation of repetitive tasks
• Create, Maintain and enhance operational runbooks, SOPs and knowledge base articles.
• Support provisioning and configuration of Cloud resources across multiple environments.
• Implement and maintain monitoring, logging and alerting tools ( ex: CloudWatch, Stackdriver, Prometheus etc) & Monitor AWS/GCP infrastructure and services to ensure availability, performance and reliability.

• Assist in deployments, patching and disaster recovery procedures.

What we’ll need from you

• 8 plus years of experience in roles centred around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement.
• Experience in Cloud Operations/ support and site reliability.
• Hands on experience with AWS and/ or GCP.
• Proficiency with Infrastructure as code (IaC) tools like Terraform, CloudFormation, Working knowledge of scripting ( bash, Python or similar), Strong understanding of networking, DNS, IAM, load balancing & cloud native services.
• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
• Effective written and verbal communication skills

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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