Infrastructure Senior Tech Analyst - Assistant Vice President

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Middleware Webhosting Administrator

• Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

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Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in to work with best-in-class engineers and developers to build and maintain reliable infrastructure that hosts variety of app and web hosting services.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Working with Middleware Webhosting team you will build and provide support for variety of app hosting / web hosting and related services. The role resides within the Citi Technology Infrastructure structure.

We are involved in all aspects of planning, building and ongoing maintenance of the Middleware Web and App hosting infrastructure. The role will also provide exposure to communication with both technical and non-technical staff.

What you’ll do

• Contribute to both BAU (business as usual) support and delivery of Business and Technology driven projects through the installation, support, and management webhosting products
• Fix, resolve and oversee app hosting/web hosting related incidents
• Provide root-cause analysis for issues or web/app hosting related incidents and problems
• Play a can-do role in process improvement within the team, along with supporting decent quality documentation of our standard processes.
• Provide 24x7 on-call support as 3rd line for critical Production systems based on team rotation schedule
• Do you like scripting? We like it too! you will have chance to practice or learn scripting

What we’ll need from you

• Ability to communicate well across all levels (written and verbally) in English
• Experience with at least 2-3 of following products: Oracle WebLogic, IBM WebSphere ND, Tomcat, OHS (Oracle HTTP Server), IHS (IBM HTTP Server), nginx, IIS (Internet Information Services)
• Good knowledge of UNIX/LINUX or WINDOWS SERVER
• Familiarization with customer service techniques and the principles of ITIL
• Optional: Knowledge with cloud technologies like AWS, PCF, GCP, Docker, Kubernetes but can be a great advantage
• Optional: Ansible, java, python, Power shell scripting can be an advantage
• BE/BSc degree or equivalent combination of education/experience

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