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Vichara Technologies
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Infrastructure Operations Lead

Infrastructure Operations Lead

Vichara Technologies

8 years

0 Lacs

gurugram haryana india

Posted:1 day ago| Platform:

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Skills Required

technology management patching optimization drive monitoring automation development compliance security audit escalation support analysis training virtualization vmware vsan cisco storage netapp unity aws veritas netbackup apex data vault azure sharepoint power odbc citrix ftp pgp scripting solarwinds patch server provisioning reporting remediation engineering leadership communication coordination itil certification service powershell python agile devops jira

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.

Lead and manage a 24x7x365 offshore operations team across multiple technology domains.
Ensure operational excellence in the delivery of services including incident response, change management, patching, and performance optimization.
Drive continuous improvement in monitoring, automation, and runbook development.
Collaborate with onshore SMEs and stakeholders to align on SLAs, KPIs, and strategic initiatives.
Maintain compliance with security, audit, and regulatory requirements.
Provide escalation support and root cause analysis for critical incidents.
Manage team capacity, shift schedules, and training to ensure round-the-clock coverage.

Qualifications

Technology Domains Managed:

Virtualization & Compute:
VMware (vCenter, ESXi, vMotion, vSAN, SRM, VDI)
vRealize Automation (vRA), vROPs, CWOM
Dell & Cisco UCS hardware, VxRail
Storage & Backup:
NetApp, Dell PowerStore, Unity, AWS FSx, XtremeIO
SnapMirror, SnapVault, CIFS/DFS, SAN zoning
Veritas NetBackup, IDPA, Dell Apex, Backupify, Avamar, Data Domain
Cyber Vault & Cleanroom:
Cyber recovery infrastructure, OWL Diode, SecureCopy, CyberSense
Cloud & Identity:
Azure AD, AWS SSO, SharePoint Online, M365 backup
Power BI (Gateway, ODBC, Athena, Workspace)
Application & Platform Support:
Geneva, Advent, Citrix (CVAD, NetScaler, MCS, ControlUp)
FTP (WSFTP, PGP, scripting), ZLTech, Sitefinity, SharePoint
Monitoring & Automation:
SolarWinds, Data Insights, CloudIQ, ControlUp
Patch management across platforms and applications
Windows & Server Management:
Windows patching, cluster setup, VM provisioning, decommissioning
Security & Compliance:
SOX reporting, vulnerability remediation, open share cleanup

Qualifications:

Bachelor’s degree in Computer Science, Engineering, or related field.
8+ years of experience in IT operations, with 3+ years in a leadership role.
Proven experience managing offshore teams in a 24x7 environment.
Strong understanding of enterprise infrastructure technologies.
Excellent communication, coordination, and stakeholder management skills.
ITIL certification or equivalent experience in service management preferred.

Preferred Skills:

Experience with automation and scripting (PowerShell, Python, etc.)
Familiarity with regulatory compliance frameworks (SOX, ISO, etc.)
Exposure to Agile/DevOps methodologies and tools (Jira, Confluence)

Additional Information
Compensation - 40 lakhs pa

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