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Vichara
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Infrastructure Operations Lead

Infrastructure Operations Lead

Vichara

8 years

36 - 40 Lacs

gurgaon

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

technology management patching drive monitoring automation compliance security audit escalation support analysis training virtualization vmware vsan cisco storage netapp unity aws veritas netbackup apex data vault azure sharepoint power odbc citrix ftp pgp scripting solarwinds patch server provisioning reporting remediation engineering leadership communication coordination itil certification service powershell python agile devops jira compensation

Work Mode

On-site

Job Type

Part Time

Job Description

Company Description

Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.

Job Description

Lead and manage a 24x7x365 offshore operations team across multiple technology domains.
Ensure operational excellence in the delivery of services including incident response, change management, patching, and performance optimization.
Drive continuous improvement in monitoring, automation, and runbook development.
Collaborate with onshore SMEs and stakeholders to align on SLAs, KPIs, and strategic initiatives.
Maintain compliance with security, audit, and regulatory requirements.
Provide escalation support and root cause analysis for critical incidents.
Manage team capacity, shift schedules, and training to ensure round-the-clock coverage.

Qualifications

Technology Domains Managed:

1. Virtualization & Compute:

VMware (vCenter, ESXi, vMotion, vSAN, SRM, VDI)
vRealize Automation (vRA), vROPs, CWOM
Dell & Cisco UCS hardware, VxRail

2. Storage & Backup:

NetApp, Dell PowerStore, Unity, AWS FSx, XtremeIO
SnapMirror, SnapVault, CIFS/DFS, SAN zoning
Veritas NetBackup, IDPA, Dell Apex, Backupify, Avamar, Data Domain

3. Cyber Vault & Cleanroom:

Cyber recovery infrastructure, OWL Diode, SecureCopy, CyberSense

4. Cloud & Identity:

Azure AD, AWS SSO, SharePoint Online, M365 backup
Power BI (Gateway, ODBC, Athena, Workspace)

5. Application & Platform Support:

Geneva, Advent, Citrix (CVAD, NetScaler, MCS, ControlUp)
FTP (WSFTP, PGP, scripting), ZLTech, Sitefinity, SharePoint

6. Monitoring & Automation:

SolarWinds, Data Insights, CloudIQ, ControlUp
Patch management across platforms and applications

7. Windows & Server Management:

Windows patching, cluster setup, VM provisioning, decommissioning

8. Security & Compliance:

SOX reporting, vulnerability remediation, open share cleanup

Qualifications:

Bachelor’s degree in Computer Science, Engineering, or related field.
8+ years of experience in IT operations, with 3+ years in a leadership role.
Proven experience managing offshore teams in a 24x7 environment.
Strong understanding of enterprise infrastructure technologies.
Excellent communication, coordination, and stakeholder management skills.
ITIL certification or equivalent experience in service management preferred.

Preferred Skills:

Experience with automation and scripting (PowerShell, Python, etc.)
Familiarity with regulatory compliance frameworks (SOX, ISO, etc.)
Exposure to Agile/DevOps methodologies and tools (Jira, Confluence)

Additional Information

Compensation - 40 lakhs pa

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