Information Technology Help Desk

Sphere Global Solutions

0 years

0 Lacs

mohali district india

Posted:1 week ago| Platform:

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Skills Required

technology leadership support linux macos mobile escalation maintenance service patching security ubuntu software risk analysis authentication video network troubleshooting rollback imaging configuration provisioning portal installation resolve licensing android compliance mdm

Work Mode

On-site

Job Type

Full Time

Job Description

We're Hiring

IT Help Desk

Location - Mohali

Key Responsibilities

Leadership & Coordination

Lead, mentor, and develop a team of support engineers across Windows, Linux, macOS, enterprise applications, and mobile platforms.
Act as the escalation point for complex technical issues, ensuring timely resolution.
Plan and allocate workloads, ensuring adherence to maintenance windows and SLA commitments.
Coordinate with project managers, service managers, and customer stakeholders to align activities with business requirements.

Patching & System Updates

Oversee security patching and system updates for Microsoft Windows, Linux (Ubuntu/Red Hat), and macOS environments.
Ensure timely delivery of:
Security patches
Feature updates
Firmware/software bug fixes
Performance improvements
Manage impact and risk analysis, advisory statements, change requests, and updates to the Risk Register.
Define and implement new security baselines for supported environments.

Operating System Support

Ensure resolution of technical issues across Windows, Linux, and macOS platforms, including:
Authentication, login, and user account problems.
Audio/video, display, and peripheral device compatibility.
Network connectivity troubleshooting (Wi-Fi/Ethernet).
File system errors, driver updates, and system performance tuning.
BSOD, kernel panics, or system boot issues.
Application compatibility and OS rollback scenarios.
Supervise imaging, configuration, and provisioning of corporate endpoints.

Enterprise & Industry Applications

Guide users in the use of Microsoft Company Portal and other enterprise applications.
Troubleshoot installation, performance, and compatibility issues.
Liaise with software vendors to resolve bugs/defects.
Support licensing validation and escalations.
Oversee creation of SOPs for industry-specific or bespoke applications in partnership with customers.

Bring Your Own Device (BYOD) Support

Ensure effective support for Apple iOS and Android devices, covering system errors, performance issues, and application compatibility.

Validate compliance with MDM-enforced security and access management

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