Company Description Parrot CTFs is a leading provider of hands-on cybersecurity education, certifications, and full-stack cyber training. The platform offers over 150 real-world challenges and vulnerable lab machines, with specialized tracks in Web Exploitation, Active Directory, Digital Forensics, Cryptography, and Reverse Engineering. Trusted by security professionals, students, and organizations, Parrot CTFs transforms theory into practice, helping to build defenders, train attackers, and secure organizations. Role Description This is a contract remote role for a Customer Success Manager. The Customer Success Manager will ensure customer satisfaction, manage accounts, address customer service inquiries, and maintain effective communication with clients. The role involves analyzing customer needs, identifying solutions, and ensuring customers have a positive experience with Parrot CTFs' platform and services. Qualifications Customer Satisfaction and Customer Service skills Analytical Skills to identify and address customer needs Strong Communication skills to interact with clients effectively Experience in Account Management Excellent problem-solving abilities and attention to detail Bachelor's degree in Business, Marketing, or a related field Experience in the cybersecurity industry is a plus
Company Description Parrot CTFs delivers modern cybersecurity training through hands-on learning via an advanced Capture the Flag (CTF) platform, complemented by comprehensive cybersecurity services. The platform features over 150 real-world challenges and vulnerable lab machines, covering specialized tracks such as Web Exploitation, Active Directory, Digital Forensics, Cryptography, and Reverse Engineering. Trusted by security professionals, students, startups, enterprises, MSSPs, universities, bootcamps, and internal security teams, Parrot CTFs focuses on transforming theory into practice to build defenders, train attackers, and secure organizations. Role Description This is a contract remote role for an Information Technology Help Desk professional. The day-to-day tasks include providing technical support to users, troubleshooting network and system issues, administering network configurations, ensuring network security, and delivering exceptional customer service. The IT Help Desk professional will be responsible for identifying and resolving hardware, software, and network-related problems. Qualifications Network Administration and Network Security skills Information Technology and Troubleshooting skills Customer Service skills Excellent problem-solving and communication skills Ability to work independently and remotely Relevant certifications such as CompTIA Network+, CompTIA Security+, or equivalent Experience with VPN and enterprise Active Directory environments is a plus