Information Technology Help Desk

You will be joining our team as an IT Support Technician, where your primary responsibilities will include troubleshooting hardware and software issues related to desktops, laptops, printers, and scanners. Additionally, you will diagnose and resolve problems with networking, operating systems (Windows), MS Office applications, email clients (including Outlook), internet browsers, and collaboration tools. Your tasks will involve performing OS installations, software/application installations, Outlook configurations, and adhering to standard color codes for cable crimping. You should possess a good understanding of Active Directory, DNS, and DHCP, and be able to support users both in person and remotely as needed. As an IT Support Technician, your key responsibilities will include installing, maintaining, and repairing hardware components, configuring and troubleshooting network and peripheral devices, and providing first-level IT support for day-to-day operations. It will be essential for you to document issues and resolutions accurately. To excel in this role, you should have proven experience in a similar IT support position, proficiency with Windows OS, MS Office, email configuration, and basic networking. Familiarity with cable crimping and scanner setup, as well as strong problem-solving skills and attention to detail, will be crucial. Additionally, good communication and interpersonal skills will be beneficial in effectively supporting our users.,