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5.0 - 10.0 years

0 Lacs

pune, maharashtra

On-site

Role Overview: At R Systems, the focus is on creating a people-centric work environment where each individual is valued, empowered, and motivated to excel. Employees are considered partners in the company's growth journey, encouraged to bring forth innovative ideas, and challenge the status quo. The company's commitment to fostering a culture of collaboration, creativity, and continuous improvement enables the attraction and nurturing of top talent across global offices. Key Responsibilities: - Responsible for quality assurance through test planning, tracking, test case development, and manual and automated testing of new features and regression testing of various platforms including mobile apps (Android and iOS), websites, middleware, and IOT devices. - Manage teams of 10+ QE members across multiple scrum teams/projects. - Participate in Scrum, Daily Stand-up, Sprint, and iterative development activities, collaborating with agile team members, scrum master, developers, and product owners. - Analyze user stories, develop test cases, verify new features, support regression testing, and ensure full requirements traceability and test coverage. - Design automation solutions in collaboration with development and QA, oversee multiple scrum QE teams, and provide managerial assistance to the Business Unit Quality Engineering Manager. - Establish and govern automation metrics and KPIs, provide consultation on testing and automation strategies for multiple applications, and assess the current state of testing implementations for optimization and improvement. - Collaborate with architecture groups and delivery partners to build solutions for testing and automation and conduct proof-of-concepts. Qualifications Required: - Bachelor's Degree in Electronics, Computer Science, MCA or related technical field or equivalent practical experience. - Quality Assurance Certifications (e.g. ISTQB) is preferred. - Cloud Certifications are preferred. - Proficiency in programming languages/frameworks like Javascript, C#, Java, Python, .NET/Java frameworks. - Strong knowledge of test automation of web and mobile applications, middleware or firmware, and automation tools like Selenium, Playwright, Selenium Webdriver, Appium, SoapUI, RestAssured. - Ability to implement continuous integration and build automation systems, and knowledge of cloud-based platforms. - Experience in scripting languages, relational databases, no-SQL databases, IOT domain, testing cloud-hosted applications, TDD/BDD approaches, architecting solutions for front-end and APIs, and using Test Management, Bug Tracking, and Collaboration tools. - Understanding of Non-Functional Testing and experience with Source Code Management Tools. - Hardware testing experience is a plus.,

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3.0 - 5.0 years

3 - 5 Lacs

hyderabad, telangana, india

On-site

Your Role Accountabilities OPERATIONS Provide first-line support for all collaboration tools, responding promptly to user inquiries and technical issues. Diagnose and resolve technical problems related to file sharing, chat applications, Google Workspace, design tools, cloud-based workflow tools, and DevOps tools. Utilize AI-driven diagnostics and troubleshooting tools to enhance problem resolution efficiency. Collaborate with IT teams and vendors to escalate and resolve complex issues, ensuring minimal disruption to users. Configure and maintain collaboration tools to meet the needs of various departments and teams. Optimize tool settings and integrations to enhance user experience and productivity. Implement AI-based optimizations to improve tool performance and user satisfaction. Work with vendors and internal stakeholders to implement new features and updates. Develop and deliver training sessions to ensure users are proficient in using collaboration tools effectively. Create and maintain user guides, FAQs, and other documentation to support self-service learning. Stay up-to-date with the latest features and best practices for collaboration tools, sharing knowledge with the organization. Educate users on AI capabilities within the tools to maximize their benefits. Act as a liaison between end-users and IT teams, facilitating communication and understanding of technical needs and solutions. Participate in cross-functional projects to improve collaboration tools and related processes. Communicate updates, changes, and best practices to users in a clear and concise manner. Qualifications & Experiences Bachelor's degree in Computer Science , Information Technology, or a related field. 3+ years of experience in a technical support or IT role, with a focus on collaboration tools. Strong knowledge of file sharing, chat applications (Slack, MS Team etc.) , Google Workspace, design tools, cloud-based workflow tools, and DevOps tools. Experience with AI technologies and their application in collaboration tools. Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues quickly. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Ability to work independently and as part of a team, managing multiple priorities and meeting deadlines. Strong proficiency in Azure, including Functions, .NET, Vault and VS Code. Strong proficiency in REST API calls and programming languages. Not Required but preferred experience Certifications in relevant technologies (e.g., Google Workspace, AWS, etc.) are a plus. Experience with cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with Agile development methodologies and practices. Experience with scripting and automation tools is a plus. Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.) Familiarity with streaming and similar products /services Experience working in a national or global company Some visualization tool knowledge would be helpful ( i.e. Tableau, Power BI) Comfortable in working in highly iterative and somewhat unstructured environment

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10.0 - 15.0 years

0 Lacs

maharashtra

On-site

As a Project Manager, your role involves delivering projects that meet stakeholder expectations, align with strategic priorities, and create value for the organization. You will be responsible for developing detailed project plans, timelines, and achieving project goals efficiently. It is crucial to identify, assess, and mitigate project risks to minimize disruptions and promptly resolve issues to maintain project momentum. Your coordination with cross-functional teams is vital to ensure clear communication and act as a bridge between technical teams, business units, and leadership. Tracking project milestones, performance metrics, deliverables, and providing regular status updates to all relevant stakeholders is essential for successful project management. Key Responsibilities: - Project Planning and Initiation - Ensure all projects contribute to organizational objectives - Define project scope, objectives, and deliverables in collaboration with stakeholders - Develop a comprehensive project plan, timelines, and milestones - Execution and Delivery - Ensure projects are executed within the defined scope and timeline - Monitor and control project progress, making adjustments as needed to address issues - Deliver high-quality project outcomes that meet stakeholder expectations - Stakeholder Engagement and Communication - Lead/navigate cross-functional project teams (Business units, IT, Product, Vendors), ensuring collaboration and effective communication - Collaborate with stakeholders to gather requirements and provide periodical updates - Manage stakeholder expectations and address concerns promptly - Risk Management - Identify, analyze, and prioritize project risks throughout the lifecycle - Implement mitigation plans to address potential risks proactively - Performance Tracking and Reporting - Track project performance using tools, metrics, and key performance indicators (KPIs) - Provide detailed reports and presentations to stakeholders and leadership highlighting project milestones, risks, and outcomes - Quality Assurance - Ensure all deliverables meet quality standards, enhance customer experience, and align with project objectives - Conduct regular reviews and audits to maintain quality throughout the project lifecycle - Maintain accurate project documentation for audits and knowledge management - Change Management - Develop and implement change management plans to support the adoption of new processes, technologies, or products - Train and support staff to adapt to project outcomes, ensuring smooth transitions Qualifications: - Graduation and Post-Graduation - Certifications: - Lean/Six Sigma trained/certified (minimum Green Belt) - Project Management Professional (PMP) or Certified ScrumMaster - Strong understanding of banking operations, products, and regulatory requirements - Expertise in Project Management tools (Microsoft Project) - Proficiency in Collaboration & Reporting tools (Microsoft Teams, Tableau, Power BI) - Competency in Business Process Reengineering for optimizing workflows & processes - Exceptional stakeholder management, communication, and problem-solving skills Experience Required: - Minimum experience of 10-15 years - Exposure to banking is preferable Your educational qualifications, certifications, and experience align with the requirements for this Project Manager role. Your expertise in project management, stakeholder engagement, risk management, and change management will be instrumental in delivering successful project outcomes and driving organizational value.,

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1.0 - 5.0 years

0 Lacs

karnataka

On-site

You are a proactive and detail-oriented HR-Admin needed to provide support to our expanding IT team. Your role involves overseeing day-to-day HR functions and administrative operations to create a productive and positive work environment. This position necessitates strong communication and people management skills, making it ideal for a fast-paced IT organization. In terms of Human Resources responsibilities, you will be responsible for coordinating end-to-end recruitment processes, managing employee records through HRMS, and ensuring compliance with internal policies. Additionally, you will spearhead employee engagement initiatives tailored to IT teams, support performance review processes, and act as the primary point of contact for employee queries and workplace concerns. Moreover, you will be tasked with ensuring that HR policies align with best practices and evolving tech industry standards. On the administrative front, your duties will include overseeing the smooth functioning of office operations, managing vendor relationships and procuring office essentials, handling internal documentation and administrative approvals, and maintaining attendance, leave, and resource utilization records. You will also be responsible for coordinating internal events, town halls, and client visits. To excel in this role, you should possess a Bachelor's degree in HR, Business Administration, or a related field, along with at least 1 year of experience in HR/Admin roles, preferably within the IT or tech sector. Excellent written and verbal communication skills, strong interpersonal abilities, and proficiency in HRMS, MS Office, and collaboration tools such as Slack and Teams are essential. The ability to multitask, prioritize, and adapt to a tech-driven, dynamic environment is also crucial. This full-time position is based at ITPL, Bangalore, with workdays scheduled from Monday to Friday. Preferred qualifications include exposure to tech/startup environments and familiarity with IT hiring and onboarding tools/platforms. If you are interested in this opportunity, please send your updated resume to hr@indeveloptechnology.com with the subject line "Application for HR-Admin." This is a full-time role that offers benefits such as cell phone reimbursement, health insurance, leave encashment, and Provident Fund. Candidates should be willing to reliably commute to or relocate to Bengaluru, Karnataka before starting work. Preferred work location: Bengaluru, Karnataka. Work location: In person.,

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5.0 - 9.0 years

0 Lacs

gujarat

On-site

As a skilled professional in the pharma industry, you will be responsible for various tasks and activities related to network management, server administration, and security systems. Your primary tasks and responsibilities will include: Experience in handling Audit trails, User management for applications like LIMS, DMS, QMS, and QC lab equipments, manufacturing equipments in the pharma industry. Ensuring smooth working and maximum uptime of Networks, Servers, various Services (like Mail, Antivirus, Backup, etc.), QC & manufacturing, and Security Systems. Monitoring server performance to ensure that it meets the organization's standards. Monitoring network traffic to ensure it is secure and operating efficiently. Monitoring and managing Disaster Recovery activities for all critical applications. Installing and configuring new network components such as switches, routers, firewalls, intrusion detection systems (IDS), load balancers, VoIP phones, wireless access points (APs), and other networking hardware devices. Handling security issues such as server failures, computer viruses, and unauthorized access attempts. Providing technical support for users who have questions about their accounts or who have technical problems with their computers. Administering and monitoring firewall, servers, and network devices, monitoring and analyzing device/server logs for any suspicious activities. Moreover, the desired skillset for this role includes: Hands-on knowledge on technologies related to QC & Manufacturing equipment with CSV knowledge in the Pharma industry. Hands-on knowledge on technologies related to network (active & passive) activities, security activities (network level and server level). Working knowledge on server management and SAP setup. Working knowledge on systems like EDS, SIEM, EDR/XDR, IAM, SDWAN, Microsoft AD, DNS, DHCP, Segmentation, VLAN, LAN, WAN, etc. Working knowledge on administration activities related to systems like Email, O365, SharePoint, Power-BI, Audio/Video, Collaboration tools. If you possess the required expertise and are ready to take on these responsibilities, we encourage you to apply for this challenging and rewarding position in our organization.,

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3.0 - 7.0 years

0 Lacs

haryana

On-site

Do you love to bring your creativity through customer-centric assets Do you want to be a part of solving complex problems and delivering innovative Marketing solutions Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; preparing more medical and nursing students with effective tools and resources; providing insights that help clinicians improve patient outcomes; and supporting a more personalized and localized healthcare experience. All for the benefit of every patient. Key Responsibilities - Design Marketing & Sales enablement including Product brochures, Price lists, Product Catalogues, Institutional & events branding, faculty & Student promotional material for HS India segments, Customer Sales catalogs, Medical conference promotional branding & material. - Quality Control and Proofing to ensure global brand guideline adherence, copy-read, and proof of the content before production. - Design Support to HS & APAC teams - supporting internal teams across HS India & sometimes APAC for branding & development of promotional materials for in-house events. - Vendor Management including managing & onboarding vendors for Marketing print, courier, design, and Events working with Compliance and global Procurement teams and negotiating prices for Marketing material. - Marketing Database management of Indian Healthcare hospitals, colleges, faculties, and students across medicine. - Operational Execution by working with database and dispatch team for timely delivery of courier and ensuring operational execution at institute, events & medical conferences. - Institutional branding at Conferences, and Events Logistics Management by working with Librarians, Institutional admins & Event organizers for execution and display of Elsevier branding & promotional material. Requirements - Education: A masters degree in graphic designing, multi-media, printing technology, or a related field. - Experience: Previous experience in pre-press, digital agencies, or a related role in global MNCs. - Skills: Proficiency in design software, attention to detail, strong communication skills, and the ability to work under tight deadlines. - Technology: Should be well versed with the use of AI tools such as Co-Pilot, Google Gemini, Collaboration tools like Figma and Adobe, and have an understanding of smart workflow Management software. Designing tools such as Canva, Figma, InDesign, Adobe Illustrator, etc. Video creation capabilities, HTML creation, etc. We promote a healthy work/life balance across the organisation. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. We know that your wellbeing and happiness are key to a long and successful career. Some of the benefits we offer include Comprehensive Health Insurance, Enhanced Health Insurance Options, Group Life Insurance, Group Accident Insurance, Flexible Working Arrangement, Employee Assistance Program, Medical Screening, Modern Family Benefits, Long-Service Awards, New Baby Gift, Subsidized Meals in Chennai, Various Paid Time Off, and Free Transport pick up and drop from the home-office-home in Chennai. A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. What you do every day will help advance science and healthcare to advance human progress.,

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3.0 - 7.0 years

0 Lacs

karnataka

On-site

You are a skilled AI Engineer with 3 to 6 years of experience in LLM integration, platform observability, performance optimization, and API development. Your primary responsibility will involve enhancing critical platform features, including LLM API integrations, observability pipelines, structured search algorithms, and performance scaling for the AI platform and related components. You must have a minimum of 3 to 6 years of experience in AI/ML engineering or platform development. Previous exposure to AI observability or model evaluation pipelines will be beneficial. Your knowledge should include Agentic AI frameworks, multi-step reasoning systems, and programming languages like Python (mandatory) and Node.js/Java (desirable). Your expertise in AI/ML Integration is crucial, with hands-on experience in LLM APIs such as OpenAI and Vertex AI. Understanding observability and logging practices with tools like Splunk, OpenTelemetry (OTel), and Arize AI is necessary. Proficiency in Testing & CI/CD using tools like Postman, PyTest, and Docker Compose is expected. Exposure to structured search techniques using technologies like Neo4j, LightRAG, and Graph DBs is advantageous. You should be familiar with memory profiling, performance optimization, and scaling techniques. Strong knowledge of Cloud Platforms such as GCP (Vertex AI), Azure, or AWS is preferred. Experience with collaboration tools like GitHub, Jira, and Confluence will be an added advantage. If you meet these requirements and are passionate about AI engineering, this role offers a challenging opportunity to work on cutting-edge AI technologies.,

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1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Junior/Mid UI/UX Designer, you will be responsible for crafting intuitive web interfaces catering to diverse tech stacks. Your role will primarily focus on wireframing, prototyping, and making iterative usability enhancements to expedite insights, facilitate time-constrained operations, and ensure clarity in mission-critical workflows. You will collaborate closely with developers, product managers, project managers, and business teams to bring designs to life. You will own the complete design process for prioritized web workflows, including discovery, task flows, wireframes, low/high-fidelity UI designs, interactive prototypes, and development-ready specifications. Your expertise will be crucial in translating complex telemetry and analysis requirements into user-friendly dashboards, drilldowns, and alerting patterns for quick comprehension. Pragmatic research will be a key aspect of your role, involving stakeholder interviews, task analyses, lightweight usability tests, and synthesizing actionable recommendations from the findings. You will also work on evolving the information architecture of data-heavy products, focusing on navigation, labeling, filtering, sorting, and progressive content disclosure. Your responsibilities will extend to defining and maintaining components, styles, and tokens within a design system, ensuring consistent implementation across various frontend stacks in collaboration with the engineering team. Documenting decisions, annotations, user stories, acceptance criteria, and change logs will be essential to facilitate smooth delivery processes. Additionally, you will support other departments with their UI/UX requirements, such as internal dashboards, business development presentations, and administrative tools, while ensuring pattern consistency is maintained. Requirements: - 1-3 years of professional UI/UX experience with web applications, preferably in data-rich, operational, analytics, or B2B tools. - Proficiency in wireframing, prototyping, and creating low-fi to high-fi interactive prototypes. - Strong foundation in UX research methods and the ability to translate insights into clear information architecture, flows, and UI designs. - Experience in creating or contributing to design systems and collaborating with developers across different frontend stacks. - Familiarity with accessibility, error prevention/recovery, and designing for time-critical user scenarios. - Effective communication skills to articulate design rationale, trade-offs, and priorities to both technical and non-technical stakeholders. - A portfolio showcasing 2-3 case studies demonstrating your design process, alternatives considered, and outcomes achieved. - Exposure to real-time dashboards, time-series data, or alerting/monitoring interfaces. - Knowledge of data visualization patterns, mapping/geospatial designs, or dense table layouts. - Understanding of frontend concepts (HTML/CSS, React, TypeScript) and design tokens. - Hands-on experience with experimentation and UX metrics such as task success, time on task, and error rates. - Proficiency in Figma for product design, Auto Layout, variables/tokens, and collaboration tools like Open Projects, GitLab, Slack, and Notion/Confluence. In return, we offer excellent career growth opportunities, ESOPs, Gratuity, PF, and Health Insurance to support your professional development and well-being.,

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8.0 - 12.0 years

0 Lacs

hyderabad, telangana

On-site

As a Subject Matter Expert (SME) in Cloud EPM products, you will be responsible for interacting with a global support team, functional leaders, technical experts, and business partners to provide production support, enhancements, upgrades testing, and issue resolution. You will collaborate with Onshore and Nearshore EPM Project/Support teams on various projects including transformation, implementation, roll-out, upgrades, development, and support projects. Your responsibilities will include understanding AMS Ticketing process, deployment process, and change management process, as well as gathering requirements, designing, developing, documenting, and supporting financial planning, budgeting, and reporting solutions using Oracle Cloud Planning. You will also be involved in implementing Oracle Cloud Planning modules such as Financials, Workforce, Capital, Projects, and Strategic Modeling, developing reports using Oracle Financials Reporting and Narrative Reporting, and performing unit, system, and user testing associated with the Oracle Cloud Planning products. Additionally, you will build and support integrations from GL and Close applications to Oracle Cloud Planning, develop technical and functional Oracle Cloud Planning admin and user documentation, attend client meetings to capture key requirements, and transform requirements into design. You may also direct the efforts of others, lead the development of deliverables, anticipate client needs, provide coaching/training to junior staff, and manage your own professional development. To qualify for this role, you must have over 8 years of Hyperion/EPM experience, hands-on experience in implementing Hyperion applications, working knowledge of Integrations of EPM Cloud applications, and solid knowledge of Planning & Budgeting in EPBCS. You should be proficient in MS Office tools, open to adopting new technologies, and ideally have Oracle Cloud certification. In terms of personal qualities, you should be approachable, flexible, have strong work ethics, trustworthiness, and self-confidence. You should be able to work under pressure, maintain confidentiality, and integrity, and possess good attention to detail. Strong interpersonal and communication skills, a positive attitude, and the ability to create a collaborative working environment are also important for this role. Preferred skills include experience with implementing oracle cloud planning modules, knowledge of Data Integrations and Automation of processes, experience with other Oracle cloud EPM applications, flexibility to work long hours, good finance domain background, and Oracle Cloud Certifications in Cloud EPM work stream. If you are looking for a challenging role where you can leverage your expertise in Cloud EPM products and contribute to the success of various projects, we encourage you to apply.,

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7.0 - 12.0 years

0 Lacs

delhi

On-site

At Enterprise Minds, we empower businesses through intelligent systems, data-driven solutions, and agile digital transformation. We are headquartered in San Ramon, California, with thriving tech hubs in Hyderabad and Pune, and we are a fast-growing company redefining how AI, ML, and automation drive real-world results. Why Work with Us Innovation-First Culture: Collaborate on AI/ML, digital twins, and cloud engineering projects that make a real difference. Career Growth: Work alongside industry experts and access continuous learning opportunities. Global Impact: Deliver mission-critical solutions for enterprise clients worldwide. People-Centric Environment: Enjoy work-life balance, mentorship, and a supportive team culture. Role Profile: Client Manager - Account Mining (IT Services) Location: Delhi, India Job Type: Full-Time Department: Client Success / Sales Reports to: Head of Client Success / Sales Director Role Objective: As a Client Manager - Account Mining, you will be the strategic liaison and single point of contact (SPOC) for key clients. Your primary focus will be nurturing long-term relationships, uncovering upsell and cross-sell opportunities (account mining), and ensuring smooth onboarding and ongoing support for clients within our IT services business. Key Responsibilities: Client Management & SPOC Act as the dedicated point of contact for assigned clients, ensuring high satisfaction and proactive communication. Understand the client's business goals, technology landscape, and pain points to tailor services and support. Conduct regular review meetings, performance updates, and feedback sessions. Account Mining & Growth Identify and pursue opportunities for upselling and cross-selling IT services and solutions. Collaborate with internal technical and sales teams to develop value-driven proposals. Track account growth metrics and ensure alignment with revenue targets. Client Onboarding & Transition Own the end-to-end client onboarding process including kickoff meetings, documentation, and system access coordination. Ensure clear communication of project scope, expectations, and timelines. Seamlessly transition clients to operational support teams post-implementation. Sales & Support Collaboration Work closely with the pre-sales and technical teams to align solutions with client requirements. Assist with RFP responses, proposal development, and solution demos. Escalate and resolve client issues in collaboration with service delivery and support teams. Reporting & Documentation Maintain accurate CRM records of client interactions, opportunities, and support tickets. Provide internal reporting on account health, risks, and growth forecasts. Candidate Profile: Qualifications: Bachelors degree in Business Administration, Information Technology, or a related field. MBA is a plus. Experience: 7-12 years of experience in client/account management, preferably in IT services or solutions. Proven track record of account mining and expanding client relationships. Skills: Strong interpersonal and communication skills. Ability to identify business needs and align them with technical solutions. Proficiency in CRM tools (e.g., Salesforce, Zoho), MS Office Suite, and collaboration tools (e.g., Teams, Slack). Project coordination or delivery experience is a plus.,

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3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As a Technical Support Engineer (Japanese speaker) based in Kuala Lumpur, you will be responsible for providing expert technical assistance to Cisco customers. Your role will involve hands-on experience with Cisco networking technologies, including IOS-XR Router, IOS-XE, ASR 9K, ASR9xx, NCS, and industry-standard routing protocols such as BGP, OSPF, and IS-IS. You will need proficiency in MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, multicast, and collaboration tools like Webex Meetings. Your responsibilities will include troubleshooting and configuring third-party integrations, load balancers, and application delivery controllers. A strong understanding of TCP/IP, HTTP/HTTPS, DNS, SSL/TLS protocols is essential. Excellent written and verbal communication skills in English are required, and knowledge of Korean is a plus. In this role, you will provide phone/email consultations to debug product issues, offer technical support on a global scale, and collaborate with cross-functional teams to drive technical excellence. You will be expected to share knowledge with colleagues, contribute to knowledge databases, and continuously learn and adapt to new technologies. To qualify for this position, you should have a Bachelor's or Master's degree in engineering or a related field, along with 3-6 years of experience in IP networking, preferably with Cisco technologies. Cisco certifications such as CCNA, CCNP Security, or CCIE Security are preferred. Proficiency in additional languages is advantageous, and you should be able to work effectively in a multicultural team environment with limited supervision. This is a full-time, permanent position with health insurance benefits. The work schedule includes fixed shifts from Monday to Friday, with rotational shifts required. Language proficiency in JLPT N1/N2 is mandatory, and the work location is in person.,

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4.0 - 8.0 years

0 Lacs

haryana

On-site

You will be a Software Engineer/Senior Software Engineer with 4-8 years of experience in Gurgaon. You should hold a B-Tech/MS degree in Computer Science, Engineering, or a related subject. Your main responsibilities will revolve around strong experience in Java or any other programming language, Data Structures, Algorithms, and Design Patterns. It is crucial that you have a profound insight of JVM internals such as Class loading, Memory Management, Transaction management, and Multithreading. Your core responsibilities will include designing and developing high-volume, low-latency applications for mission-critical systems and ensuring high-availability and performance. You will also be responsible for writing efficient code, reviewing team members" code, and supporting continuous improvement by exploring new technologies. Additionally, you will need to identify user requirements, prioritize tasks, design database architecture, and ensure application security. To excel in this role, you should have experience in developing web applications using popular web frameworks like Spring Boot, working with Micro service architecture, and collaborating with tools like Git, Jira, Confluence, and Slack. Experience in FinTech and e-commerce business, as well as a good understanding of agile methodologies, will be beneficial. While not mandatory, experience with cloud technologies, distributed systems, AWS, and Linux environments will be advantageous. You should also be proficient in handling highly scalable and fault-tolerant software. Your ability to breakdown complex problems into manageable tasks and effectively delegate them will be vital for success in this role.,

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3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

As a QA professional, you will be responsible for various QA tasks including functional and system testing, anomaly reporting, software analysis, black box and white box testing, data validation, functional and system service testing. You will also be involved in creating test suites, test cases, and scripts. Experience with Agile/Scrum methodologies is desired. In terms of technical skills, you should have experience working with defect management, test management, and collaboration tools such as JIRA, Confluence, Microsoft Office Professional, and Windows PC environment. Additionally, you should be familiar with web browser testing, including configuration, cache, and debugging techniques, as well as automated software test development and execution. Proficiency in Java development language, Selenium, Cucumber, TestNG, ReadyAPI, and source control tools like Git/Bitbucket is crucial. Furthermore, having knowledge of database structures, PL/SQL syntax, complex SQL joins, and web services testing experience will be beneficial for this role. Familiarity with both open-source and licensed tools will also be advantageous.,

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4.0 - 6.0 years

0 Lacs

mumbai, maharashtra, india

On-site

Process and Service Excellence team (PSXT), AS Position Overview Job Title: Process and Service Excellence team (PSXT), AS Location: Mumbai, India Corporate Title: AS Role Description Process and Service Excellence team (PSXT) is part of the PB Operating Model function under the global PB Chief Operating Office. The purpose of the team is to combine process know-how with operational improvements and automation capabilities. The objective is to increase client satisfaction and capture operational efficiencies by front to back digitalization, automation and non-tech process improvements in close collaboration with key stakeholders. PSXT strives to link the overall PB strategy to client journeys, product offering, IT platform and organizational set-up by ensuring a process design with E2E views & cost transparency. We work closely with Process Owners and the Transformation organisation across the PB division and rive accountability, ensure stakeholder alignments, deliver process and service enhancements, take care of communications, employee engagement and feedback loops for continuous process improvements. We are looking for a proactive and detail-oriented Junior Process Excellence Analyst (Associate) to join our Process and Service Excellence team (PSXT) in the Private Bank division. This role is ideal for a candidate eager to strengthen business analysis skills within a dynamic and international financial services environment. You will support the team in analysing and improving key private bank processes and ensuring alignment between stakeholders and project goals. What we'll offer you As part of our flexible scheme, here are just some of the benefits that you'll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Assist process and service excellence initiatives, projects or key workstreams. Help analysing processes with the aim to increase client experience and automation, reduce costs and processing times by considering target architecture and process design principles. Work with team members and stakeholders to help identifying inefficiencies and support the development of optimized to-be processes. Contribute to establishing and/or maintaining an organized process documentation repository. Support senior analysts and process owners in gathering information and collecting data points about existing business processes and services to prepare their analysis. Assist in identifying capability gaps and improvement opportunities. Organise and contribute to meetings, workshops, and interviews with internal stakeholders including process owners, front-office, operations, and compliance teams. Take accurate notes and action items from meetings and support follow-ups. Help prepare presentation materials, stakeholder summaries, and project status reports. Maintain version control of documents and ensure traceability of requirements. Your skills and experience Bachelor's degree in Business, Finance, Information Systems, or a related discipline. 4-6 years of relevant work experience, preferably within financial services. Basic understanding of personal banking, private banking or wealth management concepts is a strong plus. Six Sigma Yellow Belt or equivalent certification (beneficial). Exposure to business analysis practices, process documentation, or project support. Familiarity with tools such as Microsoft Excel, Visio, PowerPoint and collaboration tools. Key Competencies: Strong attention to detail and eagerness to learn. Clear communicator with good written and verbal skills. Ability to manage multiple tasks and priorities effectively. A collaborative mindset and willingness to support team goals. Analytical thinker with curiosity about improving how things work. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

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10.0 - 20.0 years

0 Lacs

hyderabad, telangana

On-site

The Head of Content & Automation Services will lead a high-performing team, driving innovation in content management, document management, collaboration services, and automation technologies. You will oversee the deployment of collaboration tools, management of content systems, and the advancement of automation technologies, while also optimizing IT service management through ServiceNow. As a visionary leader with extensive experience in managing complex IT ecosystems, you will spearhead digital transformation efforts. Your major accountabilities will include building, mentoring, and leading a high-performing team of content and automation experts. You will encourage innovation, continuous learning, and professional development within the team while ensuring the team delivers high-quality solutions and meets project deadlines. You will drive change management initiatives to ensure successful adoption of new tools and technologies. Effective communication with stakeholders to facilitate a smooth transition to new systems and processes will be a key part of your responsibilities. Providing training and support to end-users to maximize the benefits of CoE initiatives will also be crucial. As a strategic leader, you will define and implement the strategic roadmap for the Content & Automation Services. Aligning CoE initiatives with the company's business objectives and digital transformation goals will be essential. You will foster partnerships with key stakeholders to ensure the success of CoE projects. In terms of Content & Document Management, you will oversee the implementation and optimization of content management systems (CMS) and document management systems (DMS). Your role will involve ensuring effective management, storage, and retrieval of digital content and documents, as well as promoting best practices for content lifecycle management. Leading the deployment and management of collaboration tools such as SharePoint, Menti, Miro, Yammer, and Survey platforms will be part of your responsibilities. You will enhance employee collaboration and engagement through the effective use of these tools and monitor the impact of collaboration services on organizational productivity. Driving the adoption of automation technologies including process mining, process design, process orchestration, robotic process automation (RPA), and cognitive hyper-automation will be a key focus. You will lead initiatives to identify and automate repetitive and high-impact business processes and ensure seamless integration of automation solutions with existing IT systems. Managing the deployment and utilization of ServiceNow for IT process enablement and automation will also fall under your purview. You will optimize IT service management (ITSM) processes using ServiceNow capabilities and oversee the development of workflows, dashboards, and reports in ServiceNow. To be successful in this role, you should have an overall experience of 20+ years with a minimum of 10 years of experience in IT, including at least 5 years in a leadership role focused on content management, collaboration services, and automation technologies. A proven track record of managing complex IT projects and driving digital transformation is required. In-depth knowledge of content management systems (CMS), document management systems (DMS), collaboration tools, and automation technologies such as RPA, process mining, and cognitive automation is essential. Experience with ServiceNow for IT process enablement and automation is also necessary. Strong leadership, communication, and interpersonal skills are a must, along with the ability to collaborate effectively with cross-functional teams and stakeholders. Join Novartis in reimagining medicine and be a part of a mission to improve and extend people's lives. Embrace diversity and inclusion in an outstanding work environment that values diverse teams representing the patients and communities served. Explore career opportunities with Novartis and join a community of smart, passionate individuals working together to achieve breakthroughs that change patients" lives for the better.,

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6.0 - 10.0 years

0 Lacs

noida, uttar pradesh

On-site

You are a highly skilled and motivated System Integration Engineer who will be joining the Data & Technology team. Your role will be crucial in enhancing collaboration and driving efficiency through innovative system integrations and support. You will be responsible for integrating and supporting various systems and tools to improve collaboration and efficiency across teams. Working closely with R&D Operations, Product, and Portfolio Management teams, you will ensure seamless integration and support of platforms such as Atlassian (Jira, Confluence), Slack, Google Workspace, and other critical systems. Your responsibilities will include designing, developing, and maintaining integrations between various platforms, providing technical support for AI models, identifying opportunities to streamline workflows, collaborating with different teams for system integrations, participating in Agile Scrum practices, troubleshooting integration issues, documenting integration processes, and staying updated on emerging technologies. To qualify for this role, you should have at least 6 years of experience in system integration, automation, and collaboration tools, a Bachelor's degree in Computer Science, Engineering, or a related field, proven experience in system integration, a high level understanding of tools like Atlassian, Slack, and Google Workspace, and proficiency in SQL, data transformation, and data exchange protocols. Preferred skills include familiarity with scripting languages, hands-on experience with integration platforms as a service (iPaaS) tools, knowledge of cloud platforms and services, experience with DevOps tools and practices, and experience integrating Business Systems such as Salesforce, NetSuite, Workday, etc. Joining this role will offer you the opportunity to work on impactful initiatives, cutting-edge projects, support critical platforms, and grow professionally in a collaborative and innovative environment.,

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2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As a Business Analyst specializing in Collaboration Tools at Zendesk, you will play a crucial role in re-envisioning the utilization of collaboration tools to enhance the overall employee experience. Your primary objective will be to lead the way in innovating how employees are served, setting a benchmark for industry peers to follow. To excel in this role, you should possess expertise in managing Google Workspace (formerly G Suite) and other collaboration tools, along with a proven track record of successful collaboration with internal partners and proficiency in implementing leading Software as a Service (SaaS) applications. You will work closely with various internal partners, including Product Development, People & Places, Go To Market, and Internal Communications, within the Enterprise-Wide Applications team. Your responsibilities will encompass contributing to strategic projects, establishing governance within collaboration applications, collaborating with leadership to develop and maintain a long-term roadmap for scalable, secure, and innovative solutions that support Zendesk's growth trajectory. Additionally, you will partner with the Global Service Desk team to train on standard methodologies and create documentation for supporting Google Workspace and other collaboration applications. In this role, you will have the opportunity to work on-site for 2-3 days a week. Fluency in both written and spoken English is a requirement for this position. **Key Responsibilities:** - Partner with various Zendesk organizations to translate short and long-term business needs into scalable, secure systems that support critical initiatives. - Build strong relationships with business partners, understanding their objectives, workflows, and processes to drive system strategy, design, and implementation. - Collaborate with management and business partners to prioritize and shape the team's roadmap and long-range planning. - Assist in system improvement projects from design through deployment, working closely with users to gather requirements and implement new features periodically. - Identify manual processes and challenges within Enterprise-Wide Applications, proposing and implementing solutions. - Provide technical troubleshooting support to the Global Service Desk team for employee issues. **Qualifications:** *Basic Qualifications* - Minimum of 2 years of experience in administering Google Workspace. - Demonstrated track record in implementing, enhancing, and supporting enterprise-class SaaS systems. - Ability to collaborate effectively with diverse, distributed teams. - Strong understanding of IT fundamentals, including SDLC, agile methodologies, and change management. - Bachelor's degree or equivalent work experience. *Preferred Qualifications* - 2+ years of consulting experience, particularly in process optimization, system implementations, and application integrations. - Hands-on experience with multiple SaaS collaboration applications. - Certification as a Google Workspace Admin or Developer. - Familiarity with Google Workspace APIs, GAM, and experience in using SDLC for integrations with iPaaS technology. Please note that this position requires candidates to be physically located and work from Karnataka or Maharashtra. The hybrid work model offers a blend of in-person office collaboration and remote work flexibility, with specific in-office schedules to be determined by the hiring manager. Join Zendesk, the Intelligent Heart of Customer Experience, and be part of a team dedicated to offering a fulfilling and inclusive work environment. For applicants with disabilities or disabled veterans requiring accommodations during the application process, please reach out to peopleandplaces@zendesk.com with your specific request.,

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3.0 - 5.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Location: Bangalore (Hybrid) Type: FTC 6 Months We are hiring a Senior Product Designer to improve usability for enterprise workflow automation tools . Youll simplify multi-step processes and create interfaces that enable efficiency for large teams. Key Responsibilities Design user flows for workflow automation platforms. Partner with PMs and engineers on requirements. Conduct usability studies with enterprise clients. Deliver wireframes, prototypes, and polished UIs. Scale and maintain workflow-specific design libraries. What You Bring 35 years of design experience in B2B tools. Strong understanding of workflows and system logic. Experience designing complex enterprise features. Proficiency in Figma, prototyping, and collaboration tools. Why Join Us Solve usability challenges in enterprise workflows. Collaborate with teams building next-gen B2B tools. Hybrid work environment fostering collaboration. Contract with scope for extension and growth. Skills: automation tools,usability,design,workflow Show more Show less

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1.0 - 5.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

The Operations Associate plays a crucial role within BurstIQ's Operations team, supporting daily business activities, ensuring smooth operations, and maintaining accurate operational documentation. Your proactive nature, strong organizational skills, attention to detail, and ability to handle multiple priorities effectively will contribute directly to the company's efficiency, scalability, and long-term operational success. You will be responsible for providing administrative and logistical support to enhance operational efficiency across teams and departments. This includes scheduling internal meetings, tracking deadlines, maintaining project calendars, organizing digital records, standard operating procedures (SOPs), internal documentation, and compliance checklists. Additionally, you will be involved in coordinating new employee onboarding logistics, monitoring and reporting on operational key performance indicators (KPIs), ensuring confidentiality and compliance when handling sensitive information, and collaborating with various teams on process improvement initiatives. The ideal candidate for this role should possess excellent organizational and multitasking skills with a keen eye for detail. Effective communication skills in English, familiarity with productivity and collaboration tools, the ability to manage time efficiently in a fast-paced environment, and a minimum of 1-2 years of experience in operations, administrative, or support roles are preferred. Additionally, having a bachelor's degree in business administration, operations, communications, or related fields is advantageous, but not mandatory. Experience in technology or startups is also preferred. Joining BurstIQ offers you the opportunity to be part of a mission-driven team dedicated to addressing real challenges in the global health data sector. You will work in a collaborative and inclusive environment where every team member contributes significantly to shaping the future of secure and ethical data sharing. Whether you are starting your career or have extensive experience, you will have the chance to learn, grow, and create a meaningful impact.,

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12.0 - 15.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Job Summary This role will report into Chief Accounting Officer. This position will be responsible to lead the seamless financial integration of the acquired entities / business into Clearwaters existing operations, as well as to drive automation in current accounting processes. The ideal candidate will have a strong background in systems automation, project management, and process optimization, with excellent communication skills to align stakeholders across both organizations. This role is crucial for ensuring that acquired businesses systems and processes are effectively integrated, delivering value and efficiency across our unified operational framework. Key Responsibilities: Integration Strategy: Develop and implement a comprehensive integration plan for acquisitions, outlining key milestones, deliverables, and timelines. Collaborate with leadership teams to align integration objectives with overall business goals. Act as the primary point of contact between the acquired businesses and Clearwater during the integration process. Facilitate communication and collaboration among stakeholders to ensure alignment and address concerns. Systems Automation: Assess existing systems and identify gaps in technology and automation between the acquired businesses and Clearwater, as well as automation of current manual processes, including any tool implementation. Coordinate with IT teams to design and execute systems integration and automation solutions. Process Alignment: Review and map current processes from both organizations and identify opportunities for alignment across regions and entities. Work with cross-functional teams to standardize processes, ensuring that best practices are followed and efficiencies are realized. Order to Cash (OTC) Management: Oversee the integration of OTC processes from the acquired businesses into Clearwater&aposs existing framework, ensuring smooth transitions in billing, collections, and cash management. Collaborate with finance and sales teams to optimize OTC processes for efficiency and effectiveness. Project Management: Manage integration-related projects, ensuring timely execution and adherence to budgets, while minimizing disruption to daily operations. Track progress and report on the status of integration initiatives to senior management. Training and Support: Develop training materials and conduct training sessions for employees on new systems and processes. Provide ongoing support and troubleshooting for teams affected by the integration. Qualifications: Masters degree, preferably with formal training in digitization, change management, or project management. 12-15 years of experience in project management, process improvement, or systems integration roles. Strong understanding of systems automation tools and methodologies. Proven track record of successfully managing integration projects, preferably in an M&A context. Excellent analytical, problem-solving, and organizational skills. Exceptional communication and interpersonal skills, with the ability to work effectively with diverse teams. Proficient in project management and collaboration tools. Show more Show less

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5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Tech/Engineering Lead, you will have the opportunity to lead innovative projects and collaborate with experienced professionals in a supportive environment. Your primary responsibilities will include people management, status reporting, and shift scheduling. You will work closely with US stakeholders, including Product and Engineering teams, to align development efforts with business needs. Utilize collaboration tools like Microsoft Teams, Slack, SharePoint, and Azure DevOps for effective communication and project management. Implement Agile methodologies to ensure successful project delivery and manage incidents and problems using ServiceNow. To excel in this role, you should have at least 5 years of experience in a similar position. You must be available to work during hybrid hours from 1600-0100 IST (0530-1430 EST), and be fluent in spoken and written English. Your ability to navigate a multi-cultural, global work environment, along with strong communication skills, leadership qualities, mentoring abilities, and coaching skills, will be key to your success. As a Tech/Engineering Lead, you should embrace a "We Culture", be customer-focused with a solution-oriented mindset, possess strong collaboration skills, and have a passion for building a work environment based on trust and respect. You should be curious, agile, and passionate about software development, staying updated with new technologies, and believing in agile ways of working and continuous improvement. A strong communicator, you should effectively present ideas, provide compelling solutions, and manage stakeholder expectations with confidence while working across teams and time zones. This position is based in Bangalore, India, with a hybrid work schedule that includes a mix of in-office and remote work. Indian public holidays will be observed, and no travel is required for this role.,

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3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a creative and skilled Video Editor, you will play a crucial role in producing high-quality motion graphics, animations, and video content across various digital channels. Your responsibilities will include developing concepts, storyboards, and visual styles that align with our brand goals, creating engaging multimedia content to enhance our visual storytelling. You will be tasked with editing and assembling video footage, integrating high-quality motion graphics, animations, and visual effects to craft compelling content. Collaborating closely with creative and marketing teams, you will develop creative concepts, storyboards, and visual styles to ensure alignment with company goals and campaigns. In this role, you will have the opportunity to create 2D/3D animations, kinetic typography, and infographics to enhance visual storytelling. Applying transitions, visual effects, and motion graphics, you will produce polished, high-impact videos that resonate with our audience. Working in tandem with marketing and design teams, you will optimize video content for various platforms such as social media, websites, and ad campaigns. It will be essential to stay updated with the latest trends, tools, and techniques in video editing and motion graphics to continuously enhance content quality. Proficiency in Adobe Creative Suite tools such as Premiere Pro, After Effects, Illustrator, and Photoshop will be required. Knowledge of 3D software like Cinema 4D or Blender, audio editing software like Adobe Audition, and video editing software like Final Cut Pro, DaVinci Resolve, or similar apps will be beneficial. Experience with project management tools like Trello, Slack, or Asana is preferred. To qualify for this role, you should hold a Bachelor's degree in Graphic Design, Animation, Fine Arts, or a related field. Proven experience as a Video Editor & Motion Graphic Designer with a strong portfolio showcasing animation, storytelling, and video editing is essential. Additionally, possessing strong knowledge of animation principles, visual storytelling, typography, and multimedia content creation is crucial. Strong attention to detail, time management skills, and the ability to work in a fast-paced environment are key attributes for success in this role. Excellent communication skills for effective team collaboration are also necessary. Preferred qualifications include experience in sound design, compositing, color correction, and familiarity with social media video formats, specifications, and trends.,

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3.0 - 7.0 years

0 Lacs

haryana

On-site

As a UX Designer, you will be responsible for conducting UX research to comprehend customer needs and pain points. You will develop low-fidelity wireframes and prototypes for digital platforms, collaborating closely with product and engineering teams to enhance user journeys. Your role will involve performing usability testing, collecting feedback, and implementing improvements for a seamless user experience. Additionally, you will create and maintain design documentation and guidelines, ensuring cohesive alignment with branding and organizational objectives. To excel in this role, you should possess expertise in UX research, design tools, and wireframing software. Strong analytical and problem-solving skills are essential, along with proficiency in collaboration tools such as Jira, Confluence, and Miro. Familiarity with usability testing methods and tools is required to drive continuous enhancement in user experiences. Your ability to work effectively in cross-functional teams will be crucial, along with a solid understanding of design principles and customer-centric approaches. If you are passionate about leveraging user data to derive actionable insights and contribute to the overall success of digital platforms, this position offers an exciting opportunity to showcase your skills and make a meaningful impact.,

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5.0 - 7.0 years

0 Lacs

india

Remote

Senior Analyst 2(Level 1.5 Support) About the Role We are looking for a highly skilled and customer-focused Tier 1.5 Support Engineer to join our IT Service Desk team. The Tier 1.5 Engineer is responsible for handling advanced support issues, resolving escalated technical problems, and serving as the point of contact between Tier 1 support and specialized IT teams. This role requires strong troubleshooting capabilities, excellent communication, and a deep understanding of IT infrastructure and end-user technologies Our Team culture: Work environment, which is collaborative and driven by Learning, Attention to details & Empathy towards customer Empowering & Enabling individuals and teams to realize their full potential. Focus on outcomes, solving our users pain points & predictable delivery Data driven decision making on vision & roadmap of IT Service Desk. What will you be responsible for: The ideal candidate will have a blend of technical, process & operational skills in service desk management, operations, customer interactions, call handling. The candidate should be skilled at applying her/ his experience with a focus on problem solving, supporting systems, operational excellence, service quality, reduction of manual toil with focus on End User experience. Candidate should be highly collaborative and has good working experience in Global operating setups. Customer Service : Personal responsibility for customer satisfaction. Professionally represents the Face and Voice of IT in difficult situations, consistently strives to listen, understand, and support the needs of others in a sensitive manner. Quality : Performs challenging tasks efficiently and effectively. Anticipates problems and takes corrective action prior to completing the task. Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance. Problem Solving : Strong attention to detail and outstanding analytical skills. Collaboration : Ability to work effectively to build relationships with colleagues, customers, and management through positive interaction. Flexibility and response to change : Proven ability to organize multiple efforts and to respond to shifting priorities. Demonstrated ability to study, understand, adapt, and respond effectively to a constantly changing environment. Communications : Listens with sensitivity and openness. Actively seeks constructive feedback and remains open and receptive to it. Anticipates the information needs of others. Proven skills in communicating with clinical and technical customers. What would your day look like Handle incidents and service requests escalated from Tier 1 support via ITSM tools (e.g., ServiceNow ) Troubleshoot and resolve hardware, software, and network issues for end users. Provide support for Windows/Mac OS, Microsoft 365, VPN, printers, mobile devices, and collaboration tools. Identify area of opportunity for latest Knowledge Articles towards enhanced FCR and supportability. Ensure production solutions are reliable, secure, and effective and that implemented solutions are continuously monitored and documented. Look for opportunities to Left Shift and Right Shift tickets to reduce overall customer pain points, manual toil, and cost per ticket. Execute operational excellence, tracking metrics and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovative behaviors and effective change management. Perform Data Quality Audit on Incident logging. Suggest required changes towards deriving incident patterns and trends. Perform monthly Incident Pattern and Theme analysis . Execute opportunities and drive automation to improve KPIs on ticket reduction, ticket cycle time and resolution rate. Perform administrative tasks and troubleshooting in the following environments including Citrix, Active Directory, Single Sign-On services, E-mail Exchange, Patient electronic health records and other applications as needed. Support Active Directory tasks: password resets, user account management, group policy troubleshooting. Manage remote access and connectivity issues (e.g., Citrix, VPN, RDP). Perform root cause analysis for recurring issues and document resolutions. Escalate unresolved incidents to Tier 3 or specialized teams with detailed documentation. Follow ITIL best practices for incident, problem, and change management. Support software deployments, updates, patching, and imaging of systems. Who are we looking for 5-7years of Industry experience in Service Management, Service Operations, IT Service Desk Operations Good Communications skills (Fluent English) Flexibility to work in 24.7 work environment ITIL v4 Foundation certification (Preferred) Required Skills: MS Outlook, Word, Excel, Internet, Power BI, SQL Experience with Active Directory, Exchange Online, and ITSM ticketing tools. BE/B-Tech or Equivalent degree.

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2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

The Administrative Coordinator role at our company is a key position within the Risk and Compliance team. As a highly organized and detail-oriented individual, you will be responsible for managing the central intake of our teams shared mailbox, which receives a high volume of requests. Your excellent written communication skills will be essential in efficiently handling priorities and ensuring professionalism in all interactions. Your main responsibilities will include monitoring, triaging, and prioritizing incoming emails to the shared mailbox, as well as categorizing and assigning requests to the appropriate team members or stakeholders based on subject matter and urgency. You will be expected to maintain tracking of incoming requests, draft and send clear communications to internal and external stakeholders, and support light administrative tasks such as compiling documentation and scheduling team meetings. To excel in this role, you must possess exceptional written communication and organizational skills, along with the ability to manage a high volume of email or administrative requests accurately. Strong attention to detail, confidentiality, and proficiency in Microsoft Outlook, Excel, and other collaboration tools are also required. While prior experience in a similar role is preferred, it is not mandatory. We are looking for a proactive and self-motivated individual who can work independently and across teams with varying levels of seniority. An interest in compliance, privacy, ESG, and enterprise risk topics would be beneficial, and you must be able to work during US EST business hours. If you are someone who thrives in a fast-paced environment and enjoys working with enthusiastic colleagues, this role offers an opportunity for growth and development within our team.,

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