3 Collaboration Tools Jobs

Company: Infodriven India Exp:5+yrs Mode: 6mtns contract Work Location: Remote Work Time: Malaysia/US Shift: Yes Experience: Minimum 5years experience in deploying and configuring modern workplace technologies, with a focus on hardware, software, end user device provisioning, user profile management, policy baseline and implementation, and networking. Technical Skills: Strong knowledge of technology deployment processes, hardware installation, software configuration, and network setup. Familiarity with modern workplace solutions (e.g., Microsoft 365, collaboration tools, Intune, Windows Autopilot) is a plus. Deployment Plan Management: Experience in project deployment planning and management, with the ability to manage multiple tasks and deadlines effectively. Customer Service: Demonstrated ability to provide high-quality support and training to end-users. Certifications: Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are advantageous.

Experience : 4-8 years of relevant experience in L1, L2 and L3 technical support for MicroStrategy Administration and Development with a strong customer interaction experience. Responsibilities: Plan, perform, and manage medium to high complexity production support tasks and activities that require subject matter knowledge regarding general application and infrastructure support (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework Works on planning and execution of change, problem, incidents, production processes, controls and service requests. Escalates unresolved issues to proper personnel. Provides end-user support, which may include providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training. Communicate clearly with cross teams in the project (E.g. Functional/Development/Testing). Manage customer expectations regarding estimated response times for issue resolution. Resolving the issues through Phone, chat and email communication channels. Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations. Extensively research and document customer technical issues. Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Technical Support team members on various strategic projects when needed Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team. Perform automation, optimization and continuous improvements to reduce incident count. Required Skills and Experience: Experience in MicroStrategy Administration involving : User Access, permissions, privileges User Licensing Metadata Intelligence server ODBC connections Project status/security Project View System monitoring Cube/Subscription Monitoring. SQL knowledge. Experience in MicroStrategy reporting, Cubes etc. Good team player and a quick learner. Excellent written and verbal communication skills. Excellent problem solving and analytical skills. Ability to troubleshoot issues and find solutions. Good organization and communication skills. Strong aptitude for attention to details. Knowledge of collaboration tools (e.g. outlook, browsers, SharePoint, Office Suite, Teams, Zoom, Jira, Service Now). Experience with general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, contract metrics and SLAs and ITSM tools. Experience with application support and business operations in consumer and retail industry. Qualification Assessment Nice to Have Should have excellent verbal communication skills

Cisco Technologies Pre-Sales Engineer Job Title: Cisco Technologies Pre-Sales Engineer Experience Level: 5-8 Years Location: Delhi/NCR Job Overview: We are seeking a dynamic and enthusiastic Cisco Technologies Pre-Sales Engineer with 1-3 years of experience to join our growing team. The ideal candidate will play a key role in driving pre-sales activities, providing technical expertise, and collaborating with our sales team to deliver tailored Cisco technology solutions to our clients. If you have a passion for technology, excellent communication skills, and a solid understanding of Cisco's product portfolio, we invite you to apply. Key Responsibilities: 1. Technical Consultation: Engage with clients to understand their business requirements and technical challenges. Provide pre-sales technical consultation on Cisco's product portfolio, including routers, switches, security solutions, collaboration tools, and data centre technologies. 2. Solution Design: Work closely with the sales team to design and propose Cisco technology solutions that align with client needs. Create detailed technical proposals and documentation for client presentations. 3. Demonstrations and Proof of Concepts: Conduct product demonstrations and proof of concepts to showcase the capabilities of Cisco technologies. Collaborate with clients to address technical queries and concerns. 4. Product Knowledge: Stay updated on the latest developments in Cisco technologies and industry trends. Maintain a deep understanding of Cisco's product features, benefits, and competitive advantages. 5. Customer Engagement: Build and maintain strong relationships with clients through effective communication and responsiveness. Provide pre-sales support in customer meetings, presentations, and workshops. Technical Skill Set (Cisco Technologies): 1. Routing and Switching: Familiarity with Cisco routers and switches, including configuration and troubleshooting. 2. Security Solutions: Understanding of Cisco security solutions, including firewalls, VPNs, and intrusion prevention systems. 3. Collaboration Tools: Knowledge of Cisco collaboration tools such as Webex Meetings, Webex Teams, and Unified Communications Manager (CUCM). 4. Data Center Technologies: Basic understanding of Cisco's data centre technologies, including ACI and Nexus switches. 5. Wireless Networking: Familiarity with Cisco wireless solutions, including controllers and access points. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Cisco Certified Network Associate (CCNA) or equivalent certification is a plus. 1-3 years of experience in a pre-sales or technical consulting role, preferably with a focus on Cisco technologies. Excellent communication, presentation, and interpersonal skills. Can share there cv at heena.saini@konverge.co.in