14 Email Clients Jobs

As a proactive and customer-focused Service Desk IT Technical Support professional, your role will involve providing first-line technical support to end-users. This includes troubleshooting and resolving hardware and software issues, ensuring the smooth operation of IT systems and services, and being the initial point of contact for technical support requests. Your contribution is vital in delivering excellent customer service. Key Responsibilities: - Provide first-level support for IT issues encompassing hardware, software, network, and operating system problems. - Respond to service requests through phone, email, or ticketing system, logging and prioritizing them appropriately. - Troublesh...

As a Technical Support Consultant located in Mohali and working night shifts, your role involves handling escalated tickets related to MS Office, email clients, and operating system errors. Your responsibilities will include: - Diagnosing issues such as software crashes and slow system performance. - Educating users about regular maintenance and support plans. - Documenting call logs to improve customer retention. To excel in this role, you must possess a strong analytical mindset and excellent communication skills. Previous experience in BPO/tech support is considered ideal. Please note that this is a full-time, permanent position with a night shift schedule. The preferred language for comm...

Role Overview: As an IT Helpdesk Executive in our company located in Navi Mumbai, you will be responsible for providing technical support for hardware/software issues, maintaining ownership of user problems, managing help-desk system, handling service requests, troubleshooting network, login, domain, operating system, and software issues. You will also be recording escalations, resolving queries, and notifying the IT head of operational escalations. Key Responsibilities: - Provide technical support for hardware/software problems. - Maintain ownership of user issues and ensure resolution within agreed service levels. - Manage the help-desk system, record fault incidents, and resolve faults re...

Process: Email Support (Non-Voice) Location: Thane West Eligibility: Minimum HSC (12th Pass) Minimum 1 year experience in Email Process Excellent English written communication (grammar & drafting skills) Job Role: Handling customer queries/complaints through Email only Drafting professional responses and resolving issues Maintaining accuracy, speed, and quality in email replies

As an Infrastructure L1 Support Engineer at our company in Trivandrum, you will play a crucial role in providing first-line technical support and ensuring the smooth operation of infrastructure services. Your responsibilities will include: - Providing first-level support for desktop/laptop issues, operating systems, applications, network connectivity, printers, and peripherals. - Monitoring infrastructure components such as servers, network, and endpoints, and reporting any abnormalities. - Performing daily system checks and routine IT tasks under supervision. - Handling user account management tasks including Active Directory, email setup, and access control. - Tracking and managing inciden...

As a Service Desk Agent at our Hyderabad location, you will play a crucial role in providing support to users encountering IT issues or requesting services. Your responsibilities will include: - Acting as the initial point of contact for users reporting IT issues or service requests, whether via phone, email, or chat. - Handling inbound and outbound calls professionally, ensuring prompt responses and resolutions for user queries. - Logging, categorizing, and prioritizing incidents and service requests using ITSM tools. - Troubleshooting and resolving technical issues related to hardware, software, networks, and user accounts. - Escalating complex or unresolved issues to the appropriate suppo...

As a Deskside Support L1, your main role will involve being the initial point of contact for users reporting IT issues or requesting services. You will be responsible for logging, categorizing, and prioritizing incidents and service requests in the ITSM tools. Troubleshooting and resolving technical issues related to hardware, software, networks, and user accounts will be a key part of your responsibilities. In case of complex issues, you will escalate them to appropriate support tiers using defined escalation paths. Additionally, you will provide remote support using remote access tools, following documented procedures and knowledge base articles. Ensuring accurate documentation of all user...

You are a Service Desk Analyst (L1 Desk) with a minimum of 2+ years of experience in an IT support/help desk environment. You will be responsible for being the first point of contact for users reporting IT issues or requesting services. Your main tasks will include logging, categorizing, and prioritizing incidents and service requests in ITSM tools, troubleshooting and resolving technical issues related to hardware, software, networks, and user accounts. In this role, you will be expected to escalate complex or unresolved issues to appropriate support tiers following defined escalation paths. You will provide remote support using remote access tools and follow documented procedures and knowl...

You will be responsible for handling escalated tickets related to MS Office, email clients, and operating system errors. Your key responsibilities will include diagnosing issues such as software crashes and slow system performance, educating users about regular maintenance and support plans, and documenting call logs to improve customer retention. To excel in this role, you should possess a strong analytical mindset and excellent communication skills. Previous experience in BPO or technical support would be ideal. This is a full-time, permanent position with a night shift schedule. Proficiency in English is preferred. The work location will be in person at Mohali.,

As a Service Desk Analyst (L1 Desk) with a minimum of 2+ years of experience in an IT support/help desk environment, you will play a crucial role in providing efficient and effective support to users facing IT issues or requesting services. Your responsibilities will include utilizing ticketing systems like ServiceNow and Remedy to log, categorize, and prioritize incidents and service requests in ITSM tools. You will be expected to demonstrate expertise in troubleshooting and resolving technical issues related to hardware, software, networks, and user accounts. As the first point of contact for users, you will escalate complex or unresolved issues to appropriate support tiers following defin...

As an IT Helpdesk Executive at our company located in Navi Mumbai, your primary responsibility will be to provide technical support for hardware and software issues faced by users. You will be expected to take ownership of user problems and ensure timely resolution within agreed service levels. This includes managing the help-desk system, recording fault incidents, and troubleshooting and resolving issues remotely or through desktop access. Your duties will also involve managing service requests, performing software installations, setting up new computers, conducting upgrades, and supporting various technologies such as Microsoft Office, Internet Explorer, Windows, desktops, laptops, printer...

The Linux Engineer (L3) role requires a deep understanding of Unix and Linux Infrastructure, including support for RedHat Enterprise Linux 3,4,5, SUSE 10, and 11 in a DMZ environment. You should possess knowledge in various technologies such as NIS, DNS, FTP, LDAP, RSYNC, Client NFS, Puppet, Email, Browsers, and Email clients. As an L3 level engineer, you must comprehend the critical nature of the job and be able to design and architect enterprise and web-scale hosting platforms. Your responsibilities will include administering application servers, web servers, and databases seamlessly. Additionally, you are expected to have expertise in cloud and virtualization platforms, infrastructure aut...

You will be joining our team as an IT Support Technician, where your primary responsibilities will include troubleshooting hardware and software issues related to desktops, laptops, printers, and scanners. Additionally, you will diagnose and resolve problems with networking, operating systems (Windows), MS Office applications, email clients (including Outlook), internet browsers, and collaboration tools. Your tasks will involve performing OS installations, software/application installations, Outlook configurations, and adhering to standard color codes for cable crimping. You should possess a good understanding of Active Directory, DNS, and DHCP, and be able to support users both in person an...

Technical Proficiency Basic understanding of the Nextuple technology stacks involved ELK (Kibana), Mongo DB, Kafka queues, Kubernetes (containerization) Knowledge of productivity software such as Microsoft Office suite, email clients, web browsers, etc. Ability to navigate and troubleshoot basic issues related to Nextuple tech stack and products Customer Service Skills Active listening skills to understand user issues and concerns accurately. Patience and ability to remain calm under pressure, especially when dealing with frustrated or non-technical users. Ability to explain technical concepts in simple terms to users with varying levels of technical expertise. Problem Solving And Troublesho...