Information Technology Help Desk Cyfuture

2.0 - 6.0 years

0 Lacs

jaipur, rajasthan

On-site

You will be joining our team as an IT Support Technician, where your primary responsibilities will include troubleshooting hardware and software issues related to desktops, laptops, printers, and scanners. Additionally, you will diagnose and resolve problems with networking, operating systems (Windows), MS Office applications, email clients (including Outlook), internet browsers, and collaboration tools. Your tasks will involve performing OS installations, software/application installations, Outlook configurations, and adhering to standard color codes for cable crimping. You should possess a good understanding of Active Directory, DNS, and DHCP, and be able to support users both in person and remotely as needed. As an IT Support Technician, your key responsibilities will include installing, maintaining, and repairing hardware components, configuring and troubleshooting network and peripheral devices, and providing first-level IT support for day-to-day operations. It will be essential for you to document issues and resolutions accurately. To excel in this role, you should have proven experience in a similar IT support position, proficiency with Windows OS, MS Office, email configuration, and basic networking. Familiarity with cable crimping and scanner setup, as well as strong problem-solving skills and attention to detail, will be crucial. Additionally, good communication and interpersonal skills will be beneficial in effectively supporting our users.,

Posted 1 day ago

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Interesting Opportunity Nextuple - Product Support Engineer Nextuple Inc

2.0 - 6.0 years

0 Lacs

karnataka

On-site

Technical Proficiency Basic understanding of the Nextuple technology stacks involved ELK (Kibana), Mongo DB, Kafka queues, Kubernetes (containerization) Knowledge of productivity software such as Microsoft Office suite, email clients, web browsers, etc. Ability to navigate and troubleshoot basic issues related to Nextuple tech stack and products Customer Service Skills Active listening skills to understand user issues and concerns accurately. Patience and ability to remain calm under pressure, especially when dealing with frustrated or non-technical users. Ability to explain technical concepts in simple terms to users with varying levels of technical expertise. Problem Solving And Troubleshooting Strong analytical skills to identify and diagnose technical problems effectively. Methodical approach to troubleshooting issues, including the ability to ask relevant questions to gather information. Capacity to follow documented procedures and workflows for issue resolution. Resourcefulness in finding solutions independently or escalating complex issues to higher support tiers when necessary. Time Management And Prioritization Ability to manage multiple tasks simultaneously and prioritize them based on urgency and impact on users. Efficient time management to ensure timely resolution of support tickets within established service level agreements (SLAs). Technical Documentation Understanding of knowledge management systems or ticketing platforms to maintain accurate records of support interactions. Team Collaboration Collaboration skills to work effectively with other members of the support team, as well as with colleagues from different departments. Willingness to share knowledge and best practices with peers to improve overall team performance. Adaptability And Continuous Learning Ability to adapt to evolving technologies and changing support processes. Eagerness to stay updated with the latest IT trends, tools, and techniques through self-study, formal training, or professional development opportunities. (ref:hirist.tech),

Posted 1 month ago

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