Information Technology Help Desk

About the Team

The IT Infrastructure team at Navi plays a pivotal role in designing, maintaining, and optimizing the company’s core technology backbone. The team ensures seamless operation of all IT systems, networks, end-point & Network security and data centers, with a strong emphasis on scalability, security, and performance. By proactively managing infrastructure and aligning it with business goals, the team empowers Navi’s tech ecosystem to support rapid growth and consistently deliver reliable, high-quality services to its customers. About the Role In the IT Helpdesk team, you will play a critical role in providing technical support to our organization’s end user. You will be responsible for troubleshooting complex IT issues, escalations. Your expertise will help to ensure a seamless IT experience for all end users.

Key Responsibilities

● Provide first level of support for the laptops, desktops, printers, mobile devices, and other tech equipment.

● Diagnose the problem and get the same resolved as per the severity level.

● Carryout installation, configuration & troubleshooting issues of windows OS like windows 10, 11 &

● MAC OS like Sonoma, Ventura , Printer Troubleshooting, Slack, GCP, VPN and O365 application or any supported applications.

● Troubleshoot software and hardware issues.

● Configuring printers on the user's system & resolving printing issues.

● Log, prioritize, and resolve help desk tickets using ticketing systems.

● Escalate unresolved issues to the relevant team.

● Work closely with other IT team members to resolve complex issues & also, collaborate with other departments to understand and address their technical needs.

● Document resolutions and update knowledge base for common issues.

● Handling O365 application related issues

● Provide technical support for AV room equipment, ensuring functionality for meetings and presentations

● Coordinate with network teams for wifi issues that require advanced troubleshooting or infrastructure changes

● Provide support via phone, Slack, and the ticketing system FreshWorks to address user inquiries and issues efficiently.

● Ensure timely responses and follow-ups on all support requests across channels.

● Track laptops under warranty and coordinate repairs or replacements with vendors.

● Maintain documentation of warranty claims and follow up to ensure timely resolutions

Must Haves

● Bachelor’s degree in Information Technology, Computer Science or a related field. Typically requires 3 to 4 years experience.

● Proven experience in IT helpdesk support role , specifically with PC Hardware and Software Troubleshooting.

● Excellent communication and interpersonal skills

● Ability to work independently and as part of a team.

Preferred Skills (Good to Know):

● Experience with endpoint security solutions preferably Manageengine or equivalent tools.

● Knowledge of patch management practices.

About Navi

We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture

At Navi, we’re a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you’re shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.

We’re guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/our-values to see what drives us every day.

If this feels like you, Navi is the place to grow, thrive and make a real impact.