Information Technology Help Desk

You will be working as a full-time on-site Information Technology Help Desk specialist at Relay Human Cloud India in Vadodara. Your primary responsibilities will include handling network administration, troubleshooting, network security, and providing customer service support. You will also be required to provide IT helpdesk support remotely, with knowledge on various devices such as computers, printers, and thermostats. Your duties will involve troubleshooting network and ISP issues, resolving desktop problems, installing/uninstalling software, verifying setup procedures, resetting email/passwords, setting up new computers or hardware, and handling network troubleshooting related to cameras. You should be prepared to take on additional projects and assist your team with other tasks as needed. To excel in this role, you must be able to collaborate across different functions to identify solutions for problem areas and project issues. You should have strong organizational skills to manage multiple tasks and deadlines effectively. Attention to detail, accuracy, problem anticipation, and solution recommendation are key qualities expected from you. Additionally, having proficient skills in MS Excel will be considered a plus for this position.,