Google Service Desk Support / IT Helpdesk White Horse Manpower Consultancy Private Limited

1.0 - 6.0 years

3 - 6 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

On-site

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Description We are seeking a motivated Google Service Desk Support / IT Helpdesk professional to join our team in India. The ideal candidate will provide excellent technical support to our users, ensuring their issues are resolved efficiently and effectively. Responsibilities Provide first-line technical support to users via phone, email, and chat. Diagnose and resolve hardware and software issues for desktop and laptop computers. Assist users with Google Workspace applications and tools. Manage and track support tickets using the IT service management system. Escalate complex issues to senior technical staff as needed. Document support processes and create user guides for common issues. Maintain up-to-date knowledge of Google services and IT best practices. Skills and Qualifications 1-6 years of experience in IT support or helpdesk roles. Strong understanding of Google Workspace (Gmail, Google Drive, Google Docs, etc.). Proficiency in Windows and Mac operating systems. Familiarity with basic networking concepts and troubleshooting. Excellent communication and interpersonal skills. Ability to work independently as well as part of a team. Strong problem-solving skills and attention to detail.

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IT Help Desk Engineer (Andheri) Team Computers Private Limited

2.0 - 6.0 years

1 - 3 Lacs

Thane, Maharashtra, India

On-site

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Creating tickets, monitoring mails, keeping follow up for every ticket till the closure. Escalating and routing the tickets to the next level team with the proper support metrics. Ensure that all Calls/ Emails/ Tickets are resolved/ completed within SLA. Monitored and executed all end user calls related to IT Services. All mails to be read thoroughly and replied to all the concerned in case of escalation. Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered. Coordinating with engineer, as well as with user for the update of the call. Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue. Taking the user acknowledgement before closing the ticket ID. Check and generate the Daily call report, Monthly call report Interacting and escalate issue with senior and follow end to end resolution. All mails to be read thoroughly & replied to all the concerned in case of escalation. Coordinate and manage relationships with vendors that provide hardware, network and other support. Maintaining hardware and software Inventory and follow all IT documentation process Knowledge and work close with service desk & ticketing software tools like remedy, footprint.

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Desktop Engineer (Juinagar)- Immediate joiner Team Computers Private Limited

1.0 - 6.0 years

3 - 6 Lacs

Navi Mumbai, Maharashtra, India

Remote

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Description We are seeking an enthusiastic and experienced Desktop Engineer to join our team in Juinagar. The ideal candidate will have 1-6 years of hands-on experience in desktop support and a passion for providing excellent customer service. As a Desktop Engineer, you will be responsible for ensuring the smooth operation of desktop systems and providing technical assistance to our employees. Immediate joiners are preferred. Responsibilities Install, configure, and maintain desktop operating systems and applications. Provide technical support to end-users for hardware and software issues. Troubleshoot and resolve desktop-related problems in a timely manner. Manage and monitor all installed systems and infrastructure for vulnerabilities and performance issues. Ensure security and privacy of the organization's data by implementing best practices. Document internal procedures and create user guides for employees. Collaborate with IT team members to enhance system functionality and performance. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 1-6 years of experience in desktop support or related IT roles. Proficiency in Windows 10/11 and macOS operating systems. Strong knowledge of Microsoft Office Suite, especially Excel and Outlook. Experience with remote desktop applications and help desk software. Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP). Basic understanding of Active Directory and Group Policy management. Excellent problem-solving skills and ability to troubleshoot hardware and software issues. Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Certifications such as CompTIA A+, MCSA, or similar are a plus.

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