Impact & Narrative Lead

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Role Overview:

The resource will work to drive key priorities across Sustainability, CSR, and Brand Communications.  

The resource will contribute to advancing ESG roadmap, strengthening cross-functional coordination, and amplifying communication around sustainability and CSR initiatives.

This role is designed for an agile, analytical, and purpose-driven professional who can blend research, strategy, storytelling, and execution to support high-stakes projects at the intersection of business and impact transforming programme data and insights into clear, compelling narratives for internal and external audiences.

Key Responsibilities include but not limited to:

ESG Strategy Support & Research

· Support development and tracking of ESG roadmap and sustainability goals.

· Conduct benchmarking and secondary research on global and Indian sustainability standards, emerging regulations, and industry best practices (BRSR, climate disclosures, plastic stewardship, water stewardship, circularity frameworks, etc.).

· Prepare briefs, insights, and presentations for leadership decision-making on sustainability trends.

Data, Measurement & Reporting

· Facilitate cross-functional data collection for ESG metrics, ensuring accuracy, consistency, and compliance with reporting requirements.

· Assist in preparation of internal dashboards, progress trackers, and sustainability communication for leadership reviews.

· Contribute to narrative development for annual ESG disclosures, sustainability reports, and external audits.

CSR Programme Support & Monitoring

· Assist in programme planning, partner coordination, and milestone tracking across CSR initiatives—health, water, livelihoods, education and skill development.

· Facilitate in monitoring and enhancing implementation of existing programmes through identification of gaps, risks, and opportunities for programme optimization as required.

· Help evaluate programme outputs/outcomes and assist in preparing internal updates, dashboards, and review documents and compile insights for strategic decision-making.

· Help review programme performance metrics and compile insights for strategic decision-making.

Partnerships & Stakeholder Engagement, Coordination

· Support in liaising with implementation partners, consultancies, research institutions, and government bodies.

· Assist in tracking progress of sustainability pilots and long-term interventions (plastic circularity, water stewardship, supply-chain sustainability, climate-linked initiatives).

· Coordinate for documentation, case studies, and success stories from field programmes.

Impact Narrative Development

· Develop government-aligned communication strategies that support relevant public-policy initiatives.

· Create research-backed stories to craft authentic, credible, and engaging narratives.

· Drive CSR & Sustainability communication efforts through video ideation, enhancing media presence in coordination with regional and national PR teams to deliver high-impact story telling for CSR initiatives.

· Translate CSR & Sustainability project outcomes, data and community insights aligned with goals, values and brand guidelines into compelling narratives that highlight transformation and social value.

. Support team in drafting content for internal/external communications: newsletters, impact stories, programme summaries, leadership notes, web content, and social media-ready narratives.

· Develop scripts, interview guides and storyline structures for field documentation and beneficiary interviews.

· Facilitate documentation, follow-ups, and action-tracking to ensure smooth programme execution.

· Assist in planning and executing events, impact showcases, and field visits.

· Ensure that storytelling is grounded in authentic data, cultural sensitivity and inclusive representation.

· Coordinate with creative, media, and communications teams to support campaigns and visibility for CSR and Sustainability work.

Leadership Support

· Develop high-quality briefs, presentations, and talking points for the Senior Leadership across forums - industry platforms, government engagements, internal reviews, and global meetings.

Who You Are (Ideal Candidate Profile):

· A postgraduate in Public Policy, Sustainability, Development Studies, Communications, Business, Environmental Sciences, or related fields.

· 4-7 years of experience in CSR support roles, communications, consulting, or research roles.

· Strong research, analytical, and writing skills.

· Ability to synthesize complex programme information into simple, engaging narratives.

· High on ownership, structured thinking, and crisp communication.

· Comfortable working across cross-functional teams.

· Passionate about sustainability, social impact, and purpose-led business.

· Ability to manage multiple projects with tight timelines.

· Comfortable with data analysis, impact metrics, and presentation design (PPT-first mind-set).

What the Role Offers:

· A front-row seat to how India’s most trusted brands drive ESG, sustainability, and social impact.

· Opportunity to work directly with senior leadership on high-visibility projects.

· Exposure to large-scale national programmes and cross-sector collaborations.

· A chance to hone skills across research, strategy, impact measurement, and communication.

· A learning-rich environment with mentorship, field exposure, and hands-on experience.