Human Resources Officer

HR Officer

Aga Khan Cultural Services Forum (AKCSF), India

About the Organization:

Aga Khan Cultural Services Forum (AKCSF) is a Section 8 not-for-profit company working on the conservation and revitalization of cultural heritage in India. The organization works in close partnership with the Aga Khan Foundation, Government Sunder Nursery Management Trust and other entities to deliver high-impact development outcomes through heritage-led urban regeneration.

Position Overview:

We are seeking a dynamic and experienced HR Officer to join our team. This individual will be responsible for managing day-to-day human resource functions across multiple legal entities under the AKCSF umbrella. The ideal candidate should be capable of working in a multi-disciplinary environment, engaging effectively with senior leadership, and contributing to a people-centric culture in alignment with the organization’s values and mission.

Location :

Responsibilities

Recruitment & Onboarding:

• Lead end-to-end recruitment processes including job postings, screening, scheduling interviews, reference checks, and offer letters.
• Develop and implement effective onboarding plans across entities and departments.
• Prepare an induction kit for all new joiners.

Employee Relations:

• Act as a point of contact for employees regarding HR policies, procedures, and grievances.
• Maintain a healthy work environment by addressing staff concerns sensitively and effectively.
• Communicate with line managers and senior management to understand their requirements and to work on that for a resolutions

Policy Implementation & Compliance:

• Ensure consistent application and interpretation of HR policies across the organization.
• Stay abreast of labour law compliance for Section 8 companies and related entities.
• Develop/Update all policy manuals according to the entity level.
• Coordinate with the Finance and Officer Director to ensure compliance related to policies communicated by AKCSF Geneva office are met.

Employee Relations:

• Act as a point of contact for employees regarding HR policies, procedures, and grievances.
• Maintain a healthy work environment by addressing staff concerns sensitively and effectively.
• Communicate with line managers and senior management to understand their requirements and to work on that for a resolutions

Contract Management:

• Management of contracts/ agreements issued in relation to human resource, i.e. preparation and managing their timelines.
• Maintain the contract database Coordinate with the line manager for the further extension of the expiring contracts.

Performance Management:

• Support the annual performance review process, coordinate timelines, and provide support to the supervisors/ line managers in setting SMART goals.
• Monitor probation and appraisal timelines and prepare related communications.

Training & Development:

• Provide support to Senior Executive Officer to CEO on Identify training needs and coordinate development initiatives across teams.
• Foster a learning culture in a diverse, multi-disciplinary team environment.

HR Administration:

• Maintain up-to-date HR records, databases, and personnel files.
• Ensure accurate documentation and filing of contracts, leave records, and other employee-related data.
• Provide monthly Salary advice (Leave, new joiner, exit) to the Finance and Office Director for monthly preparation of monthly payroll sheet
• Updating organization’s organogram (entity wise) monthly and share with Finance and Office Director for review.
• Provide Support to Finance and Office Director in the staff insurance (health & accidental) policy and related procedure and updating of dependents’ information in HR records. Also, timely update the insurance agency on the addition and deletion of new employees and dependents.
• Coordinate with the Finance and Office Director in the HR & Admin Budget preparation.
• Coordinate with the Finance and Office Director on annual salary increments and timely distribution of documents
• Coordinate with the Finance and Officer Director to ensure information requested by AKCSF Geneva office time to time are being addressed.

Coordination Across Entities and Project:

• Work closely with project staff located outside Delhi in other affiliated entities and support integrated HR functions and practices.

Qualifications and Skills Required:

• Master’s Degree/Postgraduate Diploma in Human Resource Management or related discipline.
• Minimum 4–6 years of relevant HR experience, preferably in the development, cultural, or not-for-profit sector.
• Strong interpersonal and communication skills with an ability to interact effectively with senior leadership.
• Demonstrated ability to work across multiple teams, departments, and legal entities.
• High level of discretion, emotional intelligence, and professional decorum.
• Sound knowledge of Indian labour laws and HR best practices
• Ability to adapt in a fast-paced, evolving work environment.
• Proficiency in HRMS tools, MS Office Suite, and digital communication platforms.

CV and Cover Letter required

www.the.akdn/careers/2250253

18 August 2025