Human Resources Manager

Job Profile:

We are seeking a dedicated and organized Human Resources Executive to manage and support the full spectrum of HR activities for our call centre operations in India. The ideal candidate will be responsible for recruitment, employee engagement, onboarding, attendance management, compliance, and day-to-day HR support to ensure a smooth and productive workplace environment.

Key Responsibilities:1. Recruitment & Onboarding

• Manage end-to-end recruitment for call centre roles including sourcing, screening, scheduling interviews, and issuing offer letters.
• Coordinate new hire onboarding, orientation, and documentation processes in alignment with company standards.

2. Employee Lifecycle Management

• Maintain accurate and up-to-date employee records including personal files, contracts, attendance, and leaves.
• Handle confirmation processes, exit formalities, and full-and-final settlements.

3. Attendance & Payroll Support

• Monitor daily attendance, leaves, and absences using the internal system and coordinate with payroll as needed.
• Ensure accurate reporting and assist with monthly payroll data preparation.

4. Policy Compliance & Documentation

• Ensure all HR practices comply with applicable Indian labour laws and company policies.
• Maintain HR documentation, trackers, and compliance records.

5. Employee Engagement & Support

• Act as the first point of contact for employee concerns and assist with grievance handling or conflict resolution where appropriate.
• Plan and execute employee engagement initiatives and activities to boost morale and team culture.

6. Communication & Reporting

• Maintain regular communication with the management team in Canada regarding staffing updates, HR issues, and process improvements.
• Generate reports on attrition, hiring, and HR metrics for internal review.

Preferred Qualifications & Skills:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 2–4 years of relevant HR experience, preferably in a call centre/BPO environment.
• Strong understanding of Indian labour law and HR compliance.
• Excellent communication skills (written and verbal).
• Ability to multitask, stay organized, and handle sensitive situations with professionalism.
• Proficient in MS Office and HR tools/software.

Compensation:

• Competitive salary based on experience.
• Benefits and incentives as per company policy.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Schedule:

• Fixed shift
• Monday to Friday
• Night shift

Work Location: In person