Housekeeping Manager

Housekeeping Manager – Centro Hotels

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Department:

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About Centro

Centro Hotels, founded by siblings Chaitanya and Aishwarya Adgaonkar, is a fast-growing hospitality startup redefining affordable luxury in India’s tier 2 cities. Known for its human-centered design, tech-forward operations, and ever-evolving guest experiences, Centro includes flagship spaces like Chirp (a plant-forward café and co-working space) and Bloom (a rooftop community event venue). Centro is the flagship hotel brand under SARC Hospitality.

Job Summary

Housekeeping Manager

Key Responsibilities

1. Leadership & Team Culture

• Manage and mentor the housekeeping team with empathy, discipline, and a strong focus on professional growth.
• Foster a culture of dignity and empowerment, especially for blue-collar staff, aligned with Centro’s values of inclusive growth.
• Conduct daily huddles and routine check-ins to ensure communication, motivation, and accountability.

2. Operational Execution

• Oversee daily cleaning operations for rooms, corridors, public areas, and back-of-house spaces with an obsession for detail.
• Create and optimize SOPs for cleanliness, laundry, linen management, room preparation, and turndown service.
• Implement a rotational deep cleaning schedule and preventive maintenance with the engineering team.

3. Guest Experience

• Ensure spotless, beautifully staged rooms in line with Centro's high aesthetic and functional standards.
• Respond to escalated guest complaints swiftly and empathetically, using each as a learning opportunity for the team.
• Identify ways to surprise and delight guests through small but thoughtful touches (e.g., scented towels, handwritten notes, etc.).

4. Technology & Innovation

• Use Centro’s cloud-based housekeeping systems for real-time room updates, checklists, and guest requests.
• Collaborate with the front office team for smooth turnarounds, late check-outs, and early check-ins using shared dashboards.

5. Training & SOP Development

• Conduct regular training programs on safety, hygiene, behavior, and guest service tailored to Centro’s brand standards.
• Onboard new hires with structured checklists and buddy systems.
• Implement upskilling initiatives that help junior staff transition into supervisory roles.

6. Inventory & Vendor Management

• Monitor and manage inventory for linen, guest amenities, and cleaning supplies with a cost-conscious approach.
• Build vendor relationships to ensure quality products, timely deliveries, and negotiate favorable rates.

7. Sustainability & Compliance

• Champion sustainable housekeeping practices—linen reuse programs, chemical-free alternatives, and waste reduction.
• Ensure compliance with safety standards including fire safety, chemical storage, and equipment use.
• Lead audits, both internal and external, for cleanliness, safety, and SOP adherence.

8. Reporting & Feedback

• Maintain MIS reports on room status, linen usage, guest feedback, and housekeeping staff performance.
• Analyze patterns in complaints or maintenance issues to identify systemic improvements.

Requirements

• Diploma or Degree in Hospitality Management preferred.
• 5–7 years of housekeeping experience, including 2+ years in a leadership role in boutique or mid-market hotels.
• Deep respect for blue-collar workers and belief in their growth and dignity.
• Proficiency in digital housekeeping tools and Microsoft Office.
• Detail-oriented with a strong aesthetic sensibility and appreciation for design.
• Excellent communication skills, both verbal and written.
• Ability to work under pressure, meet tight deadlines, and uphold guest satisfaction at all times.

What You’ll Get at Centro

• Competitive Pay & Performance Bonus

• Career Growth:

  Be a key player in a rapidly growing hotel chain, with future multi-city leadership roles possible.

• Creative Culture:

  Work in an entrepreneurial environment where ideas are encouraged and systems are built from scratch.

• Staff Benefits:

  Discounts on Chirp Café, Bloom events, and stays at partner properties as Centro expands.

• Respect & Empowerment:

  Be part of a company that treats housekeeping with the same respect as any other department.