Assistant Restaurant Manager

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Responsibilities

Assistant Restaurant Manager – Centro Hotels

Location:

About Us:

Job Overview:

Assistant Restaurant Manager

Key Responsibilities:

Chirp Café & In-Room Dining:

• Daily Operations:

  Oversee daily operations at Chirp Café, ensuring efficient and smooth service for café guests and in-room dining orders.

• Team Management:

  Supervise and train service staff, ensuring they follow standard operating procedures and maintain high service standards.

• Customer Experience:

  Maintain a high level of guest satisfaction by addressing guest inquiries, complaints, and feedback, and providing personalized service when necessary.

• Menu Knowledge:

  Ensure all staff are well-versed in the menu offerings, including daily specials, and can provide guests with accurate and detailed information.

• Inventory & Stock Management:

  Assist in managing inventory, placing orders for supplies, and maintaining proper stock levels for café and in-room dining.

• Health & Safety Compliance:

  Ensure compliance with health and safety regulations, food hygiene standards, and the cleanliness of dining areas.

Event Assistance – Bloom Events & Outdoor Catering:

• Event Support:

  Assist the Event Manager in the execution of events at Bloom, including setup, guest coordination, and service management.

• Outdoor Catering:

  Coordinate logistics and staffing for outdoor catering services, ensuring all client needs are met and events run smoothly.

• Vendor Coordination:

  Liaise with vendors and suppliers to ensure timely delivery of materials and food for events and catering services.

• Onsite Supervision:

  Supervise staff during events and catering functions to ensure seamless service delivery and adherence to event plans.

• Event Feedback:

  Collect feedback from event clients and guests, ensuring their experience exceeds expectations, and communicate improvements to the team.

Staff Training & Development:

• Training Programs:

  Assist in the development and implementation of training programs for service staff to ensure consistency in service quality.

• Team Mentorship:

  Act as a mentor for the café, in-room dining, and event service teams, encouraging professional growth and development.

• Performance Evaluation:

  Monitor staff performance and provide feedback to help the team meet service standards and continuously improve.

Operational Efficiency & Reporting:

• Financial Management:

  Assist in managing budgets, controlling costs, and maximizing profitability for Chirp Café, in-room dining, and event operations.

• Reporting:

  Prepare and submit daily operational reports, including guest feedback, sales, and inventory updates to the Restaurant Manager and management team.

• Process Improvement:

  Identify opportunities to improve operational efficiency and guest satisfaction through innovative solutions and improved processes.

Guest Relations & Cross-Promotion:

• Guest Engagement:

  Engage with guests to build relationships, encourage repeat visits, and promote other offerings such as Bloom Events and Centro Hotels services.

• Cross-Selling:

  Promote events, catering services, and in-room dining offers to café and hotel guests, ensuring integration across different hotel services.

• Customer Retention:

  Implement strategies to enhance customer loyalty, increase repeat visits, and improve overall guest experience.

Qualifications:

• Diploma or bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Proven experience as a Restaurant Manager, Assistant Manager, or in a similar role in hospitality, preferably in a café, hotel, or event setting.
• Strong leadership and organizational skills with the ability to manage teams and multiple operations simultaneously.
• Excellent communication and interpersonal skills with a focus on guest satisfaction.
• Proficiency in inventory management and familiarity with point-of-sale (POS) systems.
• Ability to work well under pressure, in a fast-paced environment, and during high-demand periods such as events and busy dining hours.
• Knowledge of health and safety regulations and food hygiene standards.
• Flexibility to work evenings, weekends, and holidays based on event and service requirements.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for growth and professional development within SARC Hospitality.
• A dynamic and supportive work environment that values teamwork and excellence.
• Employee discounts on dining and events at Chirp, Bloom Event Space, and Centro Hotels.
• The chance to be part of a team that is setting new standards in hospitality in India.

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Qualifications

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