Assistant Restaurant Manager

Role Overview: As a Customer Relationship Manager at SkyJumper Sports and Amusements Pvt Ltd, you will represent the brand to guests and corporate clients at the Bengaluru location. Your role involves driving sales through partnerships, managing guest interactions, handling feedback and escalations, and enhancing guest engagement via loyalty programs. Key Responsibilities: - Initiate and manage partnerships with schools, corporates, and other institutions to drive sales. - Serve as the primary contact for walk-ins, party clients, and event planners, addressing queries and upselling packages. - Collect and address customer feedback, resolving complaints to maintain high satisfaction. - Coordinate and execute birthday parties, group bookings, and customized events. - Implement and oversee customer loyalty programs and post-visit engagement campaigns. - Maintain and present reports on customer data, bookings, satisfaction metrics, and sales performance. - Collaborate closely with the Center Manager and other teams to deliver exceptional guest experiences. Qualifications: - Bachelor's degree in Business, Hospitality, or a related field. - Minimum of 2 years of customer-facing experience, with at least 1 year in hospitality sales. - Strong interpersonal and communication skills in English and Hindi. - Proficiency in CRM systems, Excel, and MIS tools. - Proactive problem-solving attitude with a high sense of ownership. - Flexibility to work weekends, holidays, and special events. Role Overview: As a Customer Relationship Manager at SkyJumper Sports and Amusements Pvt Ltd, you will represent the brand to guests and corporate clients at the Bengaluru location. Your role involves driving sales through partnerships, managing guest interactions, handling feedback and escalations, and enhancing guest engagement via loyalty programs. Key Responsibilities: - Initiate and manage partnerships with schools, corporates, and other institutions to drive sales. - Serve as the primary contact for walk-ins, party clients, and event planners, addressing queries and upselling packages. - Collect and address customer feedback, resolving complaints to maintain high satisfaction. - Coordinate and execute birthday parties, group bookings, and customized events. - Implement and oversee customer loyalty programs and post-visit engagement campaigns. - Maintain and present reports on customer data, bookings, satisfaction metrics, and sales performance. - Collaborate closely with the Center Manager and other teams to deliver exceptional guest experiences. Qualifications: - Bachelor's degree in Business, Hospitality, or a related field. - Minimum of 2 years of customer-facing experience, with at least 1 year in hospitality sales. - Strong interpersonal and communication skills in English and Hindi. - Proficiency in CRM systems, Excel, and MIS tools. - Proactive problem-solving attitude with a high sense of ownership. - Flexibility to work weekends, holidays, and special events.