Assistant Restaurant Manager

As a Customer Relationship Manager at SkyJumper Sports and Amusements Pvt Ltd, you will represent our brand to guests and corporate clients at our Bengaluru location. Your responsibilities will include driving sales through partnerships, managing guest interactions, handling feedback and escalations, and enhancing guest engagement through loyalty programs. You will be instrumental in establishing and nurturing long-term relationships with customers, ensuring repeat footfall and delivering exceptional guest experiences. Your proactive approach, strong communication skills, and ability to collaborate with various teams will be crucial in achieving our sales and customer satisfaction goals. Key Responsibilities: - Initiate and manage partnerships with schools, corporates, and other institutions to drive sales. - Serve as the primary contact for walk-ins, party clients, and event planners, addressing queries and upselling packages. - Collect and address customer feedback, resolving complaints to maintain high satisfaction. - Coordinate and execute birthday parties, group bookings, and customized events. - Implement and oversee customer loyalty programs and post-visit engagement campaigns. - Maintain and present reports on customer data, bookings, satisfaction metrics, and sales performance. - Collaborate closely with the Center Manager and other teams to deliver exceptional guest experiences. Qualifications: - Bachelor's degree in Business, Hospitality, or a related field. - Minimum of 2 years of customer-facing experience, with at least 1 year in hospitality sales. - Strong interpersonal and communication skills in English and Hindi. - Proficiency in CRM systems, Excel, and MIS tools. - Proactive problem-solving attitude with a high sense of ownership. - Flexibility to work weekends, holidays, and special events. What We Offer: - Competitive salary - Performance-based incentives - Growth and career advancement opportunities - Vibrant and collaborative work environment - Employee discounts on all attractions and activities at SkyJumper Trampoline Park, Pune Join us in creating memorable experiences for our guests and driving sales growth at our exciting indoor amusement center!,