Analyze the day’s arrivals and departures for - VIPs, groups and FITs, and ensure a smooth check-in, check–out and baggage delivery. Decide to offer late check-outs as applicable. Conduct a rate check on daily basis. Provide authorization to pass discounts and allowances. To ensure room allocation is done for all arriving guests as per preferences. To maintain up-to date information on room rates, current promotions, offers and packages. To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics. Collate and check daily reports and send the reports to the concerned departments. Ensure that processes are followed within the guidelines laid down. Monitor compliance through surprise checks. Discuss non-compliance with the associates and point out areas of concern. To maintain and settle the guest ledger rendering accountability for the days transactions. Collate and analyze potential business. Track potential clientele, capture their current preferences and incorporate upselling strategies along with guest interactions. Offer personalize service in coordination within the sub department. Coordinate and liaison with relevant departments (within front office or across departments) to ensure speedy and urgent closure on guest requests/ queries. Act as the "single point of contact" in the shift for any guest related actions by seamlessly working with different departments. Forecast the following day’s arrivals and departures based on the current status featuring on the system. Make rosters and action plans accordingly. To ensure that all check-ins and check-outs are handled smoothly as per standards. Assist the reception, cashiers and duty managers when short staffed or busy and manage sold out dates during seasonal peaks. To ensure speedy and timely actions during emergency situations as per SOP guidelines. To ensure confidentiality of guests and hotel information is maintained. Protect tools, equipment or other assets in accordance with standard operating procedure including key control. Respond to guest queries and take decisions regarding service recovery. Consult supervisor on upgrades, complimentary stay etc. Guide team to provide accurate information; handle escalations. Track the potential clientele, capture their current preferences and incorporate upselling strategies within guest interactions. Personalize service in coordination with the sub-departments. Ensure regulatory compliance on shift and all process related audits are adhered to. Create duty roster of staff. Conduct team briefings and debriefing including critical communication cascade of departmental information Guide team to provide accurate information; handle escalations. Provide appropriate induction and train associates to handle customers and empower them to offer suitable solutions. Given input of performance of associates to AFOM, guide associates with respect to career needs. Ensure proper grooming of staff. In addition to the above mentioned duties and job functions, any other assignment given on an occasional basis or daily basis by the immediate superior or the management. Adherence to The Leela code of conduct, safety policies and values of the organization as defined Show more Show less

Handling Desk, must have Basic computer knowledge Show more Show less

1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful, and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. 5. Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue. 6. Supervise daily shift process ensuring all team members adhere to standard operating procedures. 7. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. 8. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 9. Allocate rooms to expected arrivals after checking the guest’s preferences and special requests. Show more Show less

Supervise and train housekeeping staff, including scheduling and assigning tasks. Ensure all rooms and common areas are cleaned and maintained to high standards. Develop and implement cleaning procedures and protocols. Conduct quality control checks to ensure work meets established standards. Manage inventory of cleaning supplies and equipment, including requisitions for restocking. Address maintenance issues and report to the maintenance department. Collaborate with other departments to ensure facilities are maintained to high standards. Show more Show less

Ensure all rooms and common areas are cleaned and maintained to high standards. Develop and implement cleaning procedures and protocols. Conduct quality control checks to ensure work meets established standards. Manage inventory of cleaning supplies and equipment, including requisitions for restocking. Address maintenance issues and report to the maintenance department. Collaborate with other departments to ensure facilities are maintained to high standards. Show more Show less

The ideal candidate for this position will be responsible for representing the company's brand as effectively as possible. This will include an acceleration of sales through successful marketing campaigns, and developing a strategy to execute all external communications. The outcome of these goals will lead to greater demand for the company's products and services. Responsibilities Have a deep understanding of the company's products and goals Work cross-functionally with different organizations Create and implement compelling marketing content Track data on effectiveness of campaigns Qualifications Bachelor's degree or equivalent experience in Marketing or Communication 3 - 5 years relevant work experience Strong written and oral skills Experienced leader and collaborator

Responsibilities - Assist in the development and implementation of Guest Experience Policies, Operating Procedures, and Training Programs, Manuals, Directives, Work Schedules, Rules and Regulations for the Guest Experience Team. Ensure all divisions are taking responsibility for Guest Experience and Engagement at the hotel. Maintain a daily checklist for the above tasks. Assist in designing & implementing a consistent Guest Experience Program with a focus on various guest segments. Coordinate with all other Guest relation directors to ensure synergy in the program across the group. Act as the face of the hotel and be the one-point contact for any guest complaints/grievances. Interact regularly with guests/patrons and ascertains their feedback with the services provided. Handle all guest queries and complaints in all areas and try to resolve them or approach the area in-charge for guest delight. Ensure that Guest Experience Department is managed efficiently in accordance with the established concept statement. Champion the Net Promoter Score and Trip Advisor ranking. Review the Daily Logbook and ensure all guest/staff incidents reports, security incidents, accident and near misses are logged, investigated, and rectified and communicated to concerned stakeholders. Be well versed with the general information about all the other Leela properties and be aware of all Brand IP’s, activities, packages, programs, and promotions within the organization and the hotel. Drive Up-Selling and Cross-Selling and other initiatives by implementing effective methods for enhancing room revenue. Participate in the formulation of the Guest Experience Budget in determining projected revenues and expenses, operating equipment requirements, in line with the requirement of the Annual Business Plan for the hotel. Actively involve and participate in the Training and Development of Leela Leadership Development Management Trainees/The Leela Palace Service associates – conduct training programs for LLDP/TLPS and review their progress during the ‘On the Job’ training phase – focused on guest personalization. Respond properly in any hotel emergency or safety situation and be trained for the same. Qualifications - Hotel Management Required Skills - Guest Relations Preferred Skills - Prior Hotels Experience Equal Opportunity Statement - Preferred female candidate

Proven work experience as an Engineering Manager or similar role Analytical skills for evaluating information carefully and solving complex problems Communication skills for overseeing staff and working with other management personnel Detail-oriented with the ability to catch minor errors which can result in major problems Organizational skills for keeping track of various budgets, PPM, AMC simultaneously

Collaborate with the Executive Chef in menu planning, recipe development, and culinary innovation Assume a leadership role in the kitchen, overseeing day-to-day operations and ensuring seamless service Supervise and mentor kitchen staff, fostering a culture of creativity, excellence, and teamwork Manage food preparation, cooking, and presentation to meet and exceed quality standards Monitor kitchen inventory, control costs, and facilitate efficient ordering of supplies Ensure strict adherence to health and safety regulations, sanitation standards, and food hygiene Assist in developing and implementing kitchen policies and procedures Actively contribute to maintaining a positive and productive kitchen environment

Supervise and coordinate the activities of the housekeeping team Train new housekeeping staff and provide ongoing guidance and support Monitor inventory levels of cleaning supplies and equipment, placing orders as needed Conduct regular inspections of guest rooms and common areas Address and resolve guest complaints or concerns related to housekeeping Collaborate with maintenance and front desk teams to address facility maintenance needs Schedule and organize staff shifts to meet operational needs Uphold a high standard of cleanliness and presentation throughout the property

Supervise and schedule food and beverage staff Ensure customer satisfaction Resolve customer complaints, as well as internal conflict amongst staff Order and maintain inventory control costs Oversee food service, and act as an expeditor, when necessary, to ensure the timely movement of completed food orders from kitchen to customer table

Analyze the day’s arrivals and departures for - VIPs, groups and FITs, and ensure a smooth check-in, check–out and baggage delivery. Decide to offer late check-outs as applicable. Conduct a rate check on daily basis. Provide authorization to pass discounts and allowances. To ensure room allocation is done for all arriving guests as per preferences. To maintain up-to date information on room rates, current promotions, offers and packages. To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics. Collate and check daily reports and send the reports to the concerned departments. Ensure that processes are followed within the guidelines laid down. Monitor compliance through surprise checks. Discuss non-compliance with the associates and point out areas of concern. To maintain and settle the guest ledger rendering accountability for the days transactions. Collate and analyze potential business. Track potential clientele, capture their current preferences and incorporate upselling strategies along with guest interactions. Offer personalize service in coordination within the sub department. Coordinate and liaison with relevant departments (within front office or across departments) to ensure speedy and urgent closure on guest requests/ queries. Act as the "single point of contact" in the shift for any guest related actions by seamlessly working with different departments. Forecast the following day’s arrivals and departures based on the current status featuring on the system. Make rosters and action plans accordingly. To ensure that all check-ins and check-outs are handled smoothly as per standards. Assist the reception, cashiers and duty managers when short staffed or busy and manage sold out dates during seasonal peaks. To ensure speedy and timely actions during emergency situations as per SOP guidelines. To ensure confidentiality of guests and hotel information is maintained. Protect tools, equipment or other assets in accordance with standard operating procedure including key control. Respond to guest queries and take decisions regarding service recovery. Consult supervisor on upgrades, complimentary stay etc. Guide team to provide accurate information; handle escalations. Track the potential clientele, capture their current preferences and incorporate upselling strategies within guest interactions. Personalize service in coordination with the sub-departments. Ensure regulatory compliance on shift and all process related audits are adhered to. Create duty roster of staff. Conduct team briefings and debriefing including critical communication cascade of departmental information