Job Description: Facility and Engineering Manager Location: Centro Hotels, Pune, India Company Overview: Centro Hotels, part of SARC Hospitality, is a modern design-led mid-market hotel brand focused on delivering unparalleled guest experiences in Tier 2 and 3 cities across India. With sustainability, technology, and guest-centricity at its core, Centro offers innovative and dynamic hospitality services, including the Chirp Café and Bloom event spaces. We are looking for a highly skilled and motivated Facility and Engineering Manager to oversee the smooth operation of our facility, ensuring a top-notch experience for our guests while upholding our sustainability and innovation goals. Job Summary: As the Facility and Engineering Manager, you will be responsible for overseeing all aspects of the physical infrastructure, maintenance, and engineering operations across the hotel property as well as other properties owned by SARC Hospitality. Your role is essential in ensuring a safe, efficient, and well-maintained environment for guests and staff at all locations, while supporting Centro’s commitment to sustainability and innovation. You will lead the team responsible for maintenance, repair, energy management, and safety compliance across these properties, driving continuous improvement throughout the portfolio. Key Responsibilities: Preventive Maintenance: Develop and implement a comprehensive preventive maintenance schedule for all facilities and equipment, including mechanical, electrical, plumbing (MEP), HVAC, and refrigeration systems. Ensure regular inspections and servicing to prevent breakdowns and extend equipment life. Facility Maintenance Expertise: Carpentry & Civil Work: Oversee minor carpentry and civil work, including furniture repairs, flooring, and building upkeep. Plumbing Systems: Maintain all plumbing systems, including water supply, drainage, and sewage systems, ensuring they are functioning optimally and addressing any issues promptly. Electrical Systems: Oversee the maintenance and repair of electrical systems, ensuring safe operation of lighting, power distribution, and backup generators. Pumping Systems: Maintain and monitor all pumping systems, ensuring consistent water flow for guest rooms and hotel operations. Solar Power Systems: Manage and optimize the hotel's solar power system, ensuring it contributes effectively to the hotel's energy needs. HVAC Systems: Ensure optimal performance of heating, ventilation, and air conditioning (HVAC) systems for guest comfort and operational efficiency. Refrigeration Systems: Maintain and service all refrigeration units, particularly in kitchen and food storage areas, ensuring proper temperature control and functionality. Heat Pumps: Manage the maintenance and operation of heat pumps for heating water throughout the hotel, ensuring efficiency and reliability. Kitchen Exhaust & Ventilation: Oversee the maintenance of kitchen exhaust systems, ensuring proper ventilation and adherence to safety standards. Kitchen Drainage & Grease Traps: Maintain kitchen drainage systems and grease traps to ensure cleanliness, prevent blockages, and comply with health and safety regulations. Sanitary Fittings Maintenance: Supervise the repair and maintenance of sanitary fittings such as faucets, toilets, and showers, ensuring all guest facilities are in excellent working condition. Painting and Polishing: Implement regular painting, polishing, and general upkeep of interior and exterior surfaces to maintain the aesthetic appeal of the property. Technology & Network Infrastructure: Networking Systems: Oversee the installation, maintenance, and optimization of the hotel’s networking systems, including internet connectivity, routers, switches, and Wi-Fi access points. Ensure reliable and high-speed internet service for both guests and staff. Computer Systems & Printers: Manage the maintenance and troubleshooting of all computer systems and printers, ensuring minimal downtime. Oversee hardware and software upgrades to ensure smooth and efficient operations. Cybersecurity: Ensure robust cybersecurity measures are in place to protect hotel operations, guest data, and internal communications. Improvement and Upgrade Projects: New Projects: Lead the planning, budgeting, and execution of new facility and infrastructure projects, ensuring alignment with Centro’s sustainability and operational goals. Overhaul & Upgrades: Identify opportunities for system overhauls and upgrades, including energy-efficient lighting, advanced HVAC systems, and other technologies that improve hotel efficiency and guest comfort. Continuous Improvement: Actively engage in improvement projects aimed at enhancing the overall guest experience, such as upgrading room amenities, improving public areas, and adopting innovative technologies. Annual Maintenance Contracts (AMCs): Manage and maintain AMCs for all critical equipment and systems, ensuring timely servicing and adherence to contractual obligations for regular maintenance and repairs. Inventory and Stock Management: Maintain an accurate inventory of critical spare parts and equipment, ensuring the availability of essential items to minimize downtime during repairs. Coordinate stock levels to avoid shortages or overstocking. Fire Safety Systems: Ensure the regular inspection and maintenance of fire safety systems, including alarms, extinguishers, and sprinklers. Ensure compliance with safety regulations and that all systems are functioning correctly. Liasoning and Certifications: Government Agencies & Regulations: Liaise with local government authorities, ensuring compliance with all regulations and certifications, including safety, health, and environmental standards. Certifications: Ensure that all required certifications for building safety, fire safety, energy usage, and other regulatory areas are up-to-date and renewed as necessary. Lift and Diesel Generator Maintenance: Oversee the regular maintenance and repair of lifts and diesel generators, ensuring their smooth operation and compliance with safety regulations. Energy, Water & Gas Consumption Monitoring: Monitor and analyze daily energy, water, and gas consumption across the hotel. Identify areas for conservation, efficiency improvements, and cost-saving initiatives. Energy Management & Sustainability: Lead energy conservation efforts, including monitoring and reducing energy and water consumption. Implement sustainable practices aligned with Centro’s goals, such as maximizing the use of solar power and phasing out single-use plastics. Team Leadership: Manage and mentor the maintenance and engineering team, ensuring that they have the skills, resources, and support necessary to perform their duties effectively. Vendor and Contract Management: Coordinate with external contractors and service providers for larger repair jobs, equipment installation, and other outsourced services, ensuring all work meets Centro’s quality and sustainability standards. Health & Safety Compliance: Ensure that all systems and facilities comply with safety regulations, including fire prevention, emergency protocols, and other health and safety standards. Conduct regular safety audits and ensure preparedness for inspections. Budget and Purchase Management: Budget Management: Develop and manage the facility and engineering department’s budget, ensuring cost-effective solutions without compromising on safety or quality. Purchase Management: Oversee the procurement of tools, parts, and equipment necessary for facility maintenance, ensuring quality standards and cost efficiency. Negotiate contracts with suppliers to ensure the best pricing and service agreements. Technology Integration: Utilize Centro’s cloud-based operational systems to track maintenance schedules, work orders, and energy usage. Continuously explore opportunities to leverage new technologies for operational efficiency. Crisis Management: Respond swiftly to any facility-related emergencies, ensuring minimal downtime and restoring services as quickly as possible. Guest Experience: Collaborate closely with the General Manager and other department heads to ensure the facility consistently meets guest expectations, particularly around room comfort, safety, and operational reliability. Qualifications: Bachelor's degree in Engineering, Facility Management, or a related field. Minimum of 5 years of experience in facility management, engineering, or maintenance within the hospitality industry. In-depth knowledge and hands-on experience in carpentry, civil work, plumbing, electrical systems, pumping systems, drainage, HVAC, refrigeration, heat pumps, kitchen equipment, solar power management, lift and diesel generator maintenance, networking systems, and IT infrastructure. Strong understanding of preventive maintenance practices, energy monitoring, kitchen ventilation, and AMC management. Experience in managing fire safety systems and compliance with government regulations. Proven ability to lead and develop a high-performing team. Familiarity with health and safety regulations and compliance standards in hospitality settings. Experience managing budgets and overseeing external contractors and vendors. Excellent problem-solving skills and ability to manage complex operational issues under pressure. Proficient in technology and systems management, with experience in cloud-based operational systems being an advantage. Preferred Skills: Prior experience in a mid-market or boutique hotel environment. Knowledge of AI and machine learning applications in facility management.
HR Executive – Centro Hotels Location: Pune, India About Us Centro Hotels, the flagship brand of SARC Hospitality founded by Chaitanya and Aishwarya Adgaonkar, is a boutique hotel designed for the modern traveler. Situated in the vibrant heart of Pune, Centro blends thoughtful design, sustainability, and heartfelt hospitality to create memorable guest experiences. With offerings such as Chirp (our plant-forward café) and Bloom (our rooftop event space), we are redefining mid-market hospitality in India. Job Overview We are seeking a motivated and detail-oriented HR Executive to support the day-to-day functioning of the HR department at Centro Hotels. The HR Executive will assist in recruitment, training coordination, employee engagement, compliance, attendance and leave management, and payroll support. This role is hands-on and requires someone who is friendly but firm, organized, process-driven, and enthusiastic about learning and growing with us. At Centro, we operate in a fast-paced, startup-like environment . Flexibility, adaptability, and a willingness to embrace new tools and systems are critical. The HR Executive will play a key role in ensuring smooth HR operations, maintaining employee records, and fostering a positive workplace culture while upholding our standards and policies. Key Responsibilities Recruitment & Onboarding Assist in sourcing, screening, and scheduling interviews for candidates. Coordinate with department heads on staffing needs. Support onboarding and induction sessions for new employees. Maintain candidate pipelines and recruitment trackers. Training & Development Coordinate logistics for training programs and workshops. Track training attendance and feedback. Maintain training records and support continuous learning initiatives. Employee Relations & Engagement Act as a point of contact for employee queries and concerns. Support employee engagement activities and events. Help build a positive, inclusive, and respectful workplace environment. Attendance & Leave Management Manage daily attendance records and update systems regularly. Process leave applications and ensure compliance with policy. Flag discrepancies or concerns to the HR Manager. Payroll Support Prepare attendance and leave data for payroll processing. Assist in checking salary calculations, deductions, and compliance. Coordinate with finance to ensure timely salary disbursement. Compliance & Records Maintain accurate employee records and personnel files. Support compliance with labor laws, health, and safety standards. Update HR documents and policies as required. Workplace Culture & Retention Help organize employee engagement programs and recognition initiatives. Support diversity, equity, and inclusion efforts. Gather employee feedback to improve workplace satisfaction. Qualifications Bachelor’s degree in Human Resources, Business Administration, Hospitality, or related field. 1–3 years of experience in HR, preferably in hospitality. Strong organizational skills with attention to detail. Good communication and interpersonal skills; friendly yet firm. Proficiency in Microsoft Excel, HR software (Keka/Zoho), and Google Workspace. Ability to multitask in a fast-paced environment. Knowledge of HR processes such as recruitment, payroll, and compliance. Eagerness to learn and grow within a dynamic organization. What We Offer Competitive salary and benefits. Learning and career growth opportunities within SARC Hospitality. A collaborative, inclusive workplace where your ideas matter. Employee discounts at Chirp Café and Bloom events. The opportunity to be part of a brand shaping the future of Indian hospitality.
HR Executive – Centro Hotels Location: Pune, India About Us Centro Hotels, the flagship brand of SARC Hospitality founded by Chaitanya and Aishwarya Adgaonkar, is a boutique hotel designed for the modern traveler. Situated in the vibrant heart of Pune, Centro blends thoughtful design, sustainability, and heartfelt hospitality to create memorable guest experiences. With offerings such as Chirp (our plant-forward café) and Bloom (our rooftop event space), we are redefining mid-market hospitality in India. Job Overview We are seeking a motivated and detail-oriented HR Executive to support the day-to-day functioning of the HR department at Centro Hotels. The HR Executive will assist in recruitment, training coordination, employee engagement, compliance, attendance and leave management, and payroll support. This role is hands-on and requires someone who is friendly but firm, organized, process-driven, and enthusiastic about learning and growing with us. At Centro, we operate in a fast-paced, startup-like environment . Flexibility, adaptability, and a willingness to embrace new tools and systems are critical. The HR Executive will play a key role in ensuring smooth HR operations, maintaining employee records, and fostering a positive workplace culture while upholding our standards and policies. Key Responsibilities Recruitment & Onboarding Assist in sourcing, screening, and scheduling interviews for candidates. Coordinate with department heads on staffing needs. Support onboarding and induction sessions for new employees. Maintain candidate pipelines and recruitment trackers. Training & Development Coordinate logistics for training programs and workshops. Track training attendance and feedback. Maintain training records and support continuous learning initiatives. Employee Relations & Engagement Act as a point of contact for employee queries and concerns. Support employee engagement activities and events. Help build a positive, inclusive, and respectful workplace environment. Attendance & Leave Management Manage daily attendance records and update systems regularly. Process leave applications and ensure compliance with policy. Flag discrepancies or concerns to the HR Manager. Payroll Support Prepare attendance and leave data for payroll processing. Assist in checking salary calculations, deductions, and compliance. Coordinate with finance to ensure timely salary disbursement. Compliance & Records Maintain accurate employee records and personnel files. Support compliance with labor laws, health, and safety standards. Update HR documents and policies as required. Workplace Culture & Retention Help organize employee engagement programs and recognition initiatives. Support diversity, equity, and inclusion efforts. Gather employee feedback to improve workplace satisfaction. Qualifications Bachelor’s degree in Human Resources, Business Administration, Hospitality, or related field. 1–3 years of experience in HR, preferably in hospitality. Strong organizational skills with attention to detail. Good communication and interpersonal skills; friendly yet firm. Proficiency in Microsoft Excel, HR software (Keka/Zoho), and Google Workspace. Ability to multitask in a fast-paced environment. Knowledge of HR processes such as recruitment, payroll, and compliance. Eagerness to learn and grow within a dynamic organization. What We Offer Competitive salary and benefits. Learning and career growth opportunities within SARC Hospitality. A collaborative, inclusive workplace where your ideas matter. Employee discounts at Chirp Café and Bloom events. The opportunity to be part of a brand shaping the future of Indian hospitality.
Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall. Responsibilities Assistant Restaurant Manager – Centro Hotels Location: Pune, India About Us: Centro Hotels, part of SARC Hospitality, is dedicated to creating unique and memorable guest experiences. With offerings such as Chirp Café, a plant-forward café and co-working space, Bloom, our rooftop event space, and in-room dining services, we deliver thoughtful hospitality that combines sustainability with innovation. We are seeking a dynamic Assistant Restaurant Manager to oversee operations at Chirp, in-room dining, and assist with event and catering services. Job Overview: The Assistant Restaurant Manager will be responsible for ensuring smooth operations at Chirp Café , in-room dining services , and assisting with Bloom Events and Outdoor Catering . This role requires excellent organizational skills, attention to detail, and the ability to manage teams while ensuring top-notch guest service. The ideal candidate will work closely with the Restaurant Manager and Event teams to maintain service excellence and achieve business goals. Key Responsibilities: Chirp Café & In-Room Dining: Daily Operations: Oversee daily operations at Chirp Café, ensuring efficient and smooth service for café guests and in-room dining orders. Team Management: Supervise and train service staff, ensuring they follow standard operating procedures and maintain high service standards. Customer Experience: Maintain a high level of guest satisfaction by addressing guest inquiries, complaints, and feedback, and providing personalized service when necessary. Menu Knowledge: Ensure all staff are well-versed in the menu offerings, including daily specials, and can provide guests with accurate and detailed information. Inventory & Stock Management: Assist in managing inventory, placing orders for supplies, and maintaining proper stock levels for café and in-room dining. Health & Safety Compliance: Ensure compliance with health and safety regulations, food hygiene standards, and the cleanliness of dining areas. Event Assistance – Bloom Events & Outdoor Catering: Event Support: Assist the Event Manager in the execution of events at Bloom, including setup, guest coordination, and service management. Outdoor Catering: Coordinate logistics and staffing for outdoor catering services, ensuring all client needs are met and events run smoothly. Vendor Coordination: Liaise with vendors and suppliers to ensure timely delivery of materials and food for events and catering services. Onsite Supervision: Supervise staff during events and catering functions to ensure seamless service delivery and adherence to event plans. Event Feedback: Collect feedback from event clients and guests, ensuring their experience exceeds expectations, and communicate improvements to the team. Staff Training & Development: Training Programs: Assist in the development and implementation of training programs for service staff to ensure consistency in service quality. Team Mentorship: Act as a mentor for the café, in-room dining, and event service teams, encouraging professional growth and development. Performance Evaluation: Monitor staff performance and provide feedback to help the team meet service standards and continuously improve. Operational Efficiency & Reporting: Financial Management: Assist in managing budgets, controlling costs, and maximizing profitability for Chirp Café, in-room dining, and event operations. Reporting: Prepare and submit daily operational reports, including guest feedback, sales, and inventory updates to the Restaurant Manager and management team. Process Improvement: Identify opportunities to improve operational efficiency and guest satisfaction through innovative solutions and improved processes. Guest Relations & Cross-Promotion: Guest Engagement: Engage with guests to build relationships, encourage repeat visits, and promote other offerings such as Bloom Events and Centro Hotels services. Cross-Selling: Promote events, catering services, and in-room dining offers to café and hotel guests, ensuring integration across different hotel services. Customer Retention: Implement strategies to enhance customer loyalty, increase repeat visits, and improve overall guest experience. Qualifications: Diploma or bachelor’s degree in Hospitality Management, Business Administration, or a related field. Proven experience as a Restaurant Manager, Assistant Manager, or in a similar role in hospitality, preferably in a café, hotel, or event setting. Strong leadership and organizational skills with the ability to manage teams and multiple operations simultaneously. Excellent communication and interpersonal skills with a focus on guest satisfaction. Proficiency in inventory management and familiarity with point-of-sale (POS) systems. Ability to work well under pressure, in a fast-paced environment, and during high-demand periods such as events and busy dining hours. Knowledge of health and safety regulations and food hygiene standards. Flexibility to work evenings, weekends, and holidays based on event and service requirements. What We Offer: Competitive salary and benefits package. Opportunities for growth and professional development within SARC Hospitality. A dynamic and supportive work environment that values teamwork and excellence. Employee discounts on dining and events at Chirp, Bloom Event Space, and Centro Hotels. The chance to be part of a team that is setting new standards in hospitality in India. [Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.] Example: Determine and develop user requirements for systems in production, to ensure maximum usability Qualifications [Some qualifications you may want to include are Skills, Education, Experience, or Certifications.] Example: Excellent verbal and written communication skills
As an HR Executive at Centro Hotels, you will be a key player in ensuring smooth HR operations, maintaining employee records, and fostering a positive workplace culture in our fast-paced, startup-like environment. **Key Responsibilities:** - **Recruitment & Onboarding** - Assist in sourcing, screening, and scheduling interviews for candidates. - Coordinate with department heads on staffing needs. - Support onboarding and induction sessions for new employees. - Maintain candidate pipelines and recruitment trackers. - **Training & Development** - Coordinate logistics for training programs and workshops. - Track training attendance and feedback. - Maintain training records and support continuous learning initiatives. - **Employee Relations & Engagement** - Act as a point of contact for employee queries and concerns. - Support employee engagement activities and events. - Help build a positive, inclusive, and respectful workplace environment. - **Attendance & Leave Management** - Manage daily attendance records and update systems regularly. - Process leave applications and ensure compliance with policy. - Flag discrepancies or concerns to the HR Manager. - Assist in checking salary calculations, deductions, and compliance. - **Compliance & Records** - Maintain accurate employee records and personnel files. - Support compliance with labor laws, health, and safety standards. - Update HR documents and policies as required. - **Workplace Culture & Retention** - Help organize employee engagement programs and recognition initiatives. - Support diversity, equity, and inclusion efforts. - Gather employee feedback to improve workplace satisfaction. **Qualifications:** - Bachelor's degree in Human Resources, Business Administration, Hospitality, or related field. - 1-3 years of experience in HR, preferably in hospitality. - Strong organizational skills with attention to detail. - Good communication and interpersonal skills; friendly yet firm. - Proficiency in Microsoft Excel, HR software (Keka/Zoho), and Google Workspace. - Ability to multitask in a fast-paced environment. - Eagerness to learn and grow within a dynamic organization. At Centro Hotels, we offer a competitive salary and benefits, learning and career growth opportunities within SARC Hospitality, a collaborative and inclusive workplace, employee discounts at Chirp Caf and Bloom events, and the opportunity to be part of a brand shaping the future of Indian hospitality. As an HR Executive at Centro Hotels, you will be a key player in ensuring smooth HR operations, maintaining employee records, and fostering a positive workplace culture in our fast-paced, startup-like environment. **Key Responsibilities:** - **Recruitment & Onboarding** - Assist in sourcing, screening, and scheduling interviews for candidates. - Coordinate with department heads on staffing needs. - Support onboarding and induction sessions for new employees. - Maintain candidate pipelines and recruitment trackers. - **Training & Development** - Coordinate logistics for training programs and workshops. - Track training attendance and feedback. - Maintain training records and support continuous learning initiatives. - **Employee Relations & Engagement** - Act as a point of contact for employee queries and concerns. - Support employee engagement activities and events. - Help build a positive, inclusive, and respectful workplace environment. - **Attendance & Leave Management** - Manage daily attendance records and update systems regularly. - Process leave applications and ensure compliance with policy. - Flag discrepancies or concerns to the HR Manager. - Assist in checking salary calculations, deductions, and compliance. - **Compliance & Records** - Maintain accurate employee records and personnel files. - Support compliance with labor laws, health, and safety standards. - Update HR documents and policies as required. - **Workplace Culture & Retention** - Help organize employee engagement programs and recognition initiatives. - Support diversity, equity, and inclusion efforts. - Gather employee feedback to improve workplace satisfaction. **Qualifications:** - Bachelor's degree in Human Resources, Business Administration, Hospitality, or related field. - 1-3 years of experience in HR, preferably in hospitality. - Strong organizational skills with attention to detail. - Good communication and interpersonal skills; friendly yet firm. - Proficiency in Microsoft Excel, HR software (Keka/Zoho), and Google Workspace. - Ability to multitask in a fast-paced environment. - Eagerness to learn and grow within a dynamic organization. At Centro Hotels, we offer a competitive salary and benefits, learning and career growth opportunities within SARC Hospitality, a collaborative and inclusive workplace, employee discounts at Chirp Caf and Bloom events, and the opportunity to be part of a brand shaping the future of Indian
Housekeeping Manager – Centro Hotels Location: Pune, India Department: Operations – Housekeeping Reports to: General Manager About Centro Centro Hotels, founded by siblings Chaitanya and Aishwarya Adgaonkar, is a fast-growing hospitality startup redefining affordable luxury in India’s tier 2 cities. Known for its human-centered design, tech-forward operations, and ever-evolving guest experiences, Centro includes flagship spaces like Chirp (a plant-forward café and co-working space) and Bloom (a rooftop community event venue). Centro is the flagship hotel brand under SARC Hospitality. Job Summary As the Housekeeping Manager at Centro, you will be responsible for overseeing the cleanliness, presentation, and functionality of all guest rooms and public spaces, ensuring the delivery of an impeccable guest experience. You’ll lead a team that’s central to Centro’s operational excellence, balancing innovation, sustainability, and high-touch service. This role is key to building systems and teams that can scale with Centro’s pan-India expansion goals. Key Responsibilities 1. Leadership & Team Culture Manage and mentor the housekeeping team with empathy, discipline, and a strong focus on professional growth. Foster a culture of dignity and empowerment, especially for blue-collar staff, aligned with Centro’s values of inclusive growth. Conduct daily huddles and routine check-ins to ensure communication, motivation, and accountability. 2. Operational Execution Oversee daily cleaning operations for rooms, corridors, public areas, and back-of-house spaces with an obsession for detail. Create and optimize SOPs for cleanliness, laundry, linen management, room preparation, and turndown service. Implement a rotational deep cleaning schedule and preventive maintenance with the engineering team. 3. Guest Experience Ensure spotless, beautifully staged rooms in line with Centro's high aesthetic and functional standards. Respond to escalated guest complaints swiftly and empathetically, using each as a learning opportunity for the team. Identify ways to surprise and delight guests through small but thoughtful touches (e.g., scented towels, handwritten notes, etc.). 4. Technology & Innovation Use Centro’s cloud-based housekeeping systems for real-time room updates, checklists, and guest requests. Collaborate with the front office team for smooth turnarounds, late check-outs, and early check-ins using shared dashboards. 5. Training & SOP Development Conduct regular training programs on safety, hygiene, behavior, and guest service tailored to Centro’s brand standards. Onboard new hires with structured checklists and buddy systems. Implement upskilling initiatives that help junior staff transition into supervisory roles. 6. Inventory & Vendor Management Monitor and manage inventory for linen, guest amenities, and cleaning supplies with a cost-conscious approach. Build vendor relationships to ensure quality products, timely deliveries, and negotiate favorable rates. 7. Sustainability & Compliance Champion sustainable housekeeping practices—linen reuse programs, chemical-free alternatives, and waste reduction. Ensure compliance with safety standards including fire safety, chemical storage, and equipment use. Lead audits, both internal and external, for cleanliness, safety, and SOP adherence. 8. Reporting & Feedback Maintain MIS reports on room status, linen usage, guest feedback, and housekeeping staff performance. Analyze patterns in complaints or maintenance issues to identify systemic improvements. Requirements Diploma or Degree in Hospitality Management preferred. 5–7 years of housekeeping experience, including 2+ years in a leadership role in boutique or mid-market hotels. Deep respect for blue-collar workers and belief in their growth and dignity. Proficiency in digital housekeeping tools and Microsoft Office. Detail-oriented with a strong aesthetic sensibility and appreciation for design. Excellent communication skills, both verbal and written. Ability to work under pressure, meet tight deadlines, and uphold guest satisfaction at all times. What You’ll Get at Centro Competitive Pay & Performance Bonus Career Growth: Be a key player in a rapidly growing hotel chain, with future multi-city leadership roles possible. Creative Culture: Work in an entrepreneurial environment where ideas are encouraged and systems are built from scratch. Staff Benefits: Discounts on Chirp Café, Bloom events, and stays at partner properties as Centro expands. Respect & Empowerment: Be part of a company that treats housekeeping with the same respect as any other department.
Assistant Restaurant Manager – Centro Hotels Location: Pune, India About Us: Centro Hotels, part of SARC Hospitality, is dedicated to creating unique and memorable guest experiences. With offerings such as Chirp Café, a plant-forward café and co-working space, Bloom, our rooftop event space, and in-room dining services, we deliver thoughtful hospitality that combines sustainability with innovation. We are seeking a dynamic Assistant Restaurant Manager to oversee operations at Chirp, in-room dining, and assist with event and catering services. Job Overview: The Assistant Restaurant Manager will be responsible for ensuring smooth operations at Chirp Café , in-room dining services , and assisting with Bloom Events and Outdoor Catering . This role requires excellent organizational skills, attention to detail, and the ability to manage teams while ensuring top-notch guest service. The ideal candidate will work closely with the Restaurant Manager and Event teams to maintain service excellence and achieve business goals. Key Responsibilities: Chirp Café & In-Room Dining: Daily Operations: Oversee daily operations at Chirp Café, ensuring efficient and smooth service for café guests and in-room dining orders. Team Management: Supervise and train service staff, ensuring they follow standard operating procedures and maintain high service standards. Customer Experience: Maintain a high level of guest satisfaction by addressing guest inquiries, complaints, and feedback, and providing personalized service when necessary. Menu Knowledge: Ensure all staff are well-versed in the menu offerings, including daily specials, and can provide guests with accurate and detailed information. Inventory & Stock Management: Assist in managing inventory, placing orders for supplies, and maintaining proper stock levels for café and in-room dining. Health & Safety Compliance: Ensure compliance with health and safety regulations, food hygiene standards, and the cleanliness of dining areas. Event Assistance – Bloom Events & Outdoor Catering: Event Support: Assist the Event Manager in the execution of events at Bloom, including setup, guest coordination, and service management. Outdoor Catering: Coordinate logistics and staffing for outdoor catering services, ensuring all client needs are met and events run smoothly. Vendor Coordination: Liaise with vendors and suppliers to ensure timely delivery of materials and food for events and catering services. Onsite Supervision: Supervise staff during events and catering functions to ensure seamless service delivery and adherence to event plans. Event Feedback: Collect feedback from event clients and guests, ensuring their experience exceeds expectations, and communicate improvements to the team. Staff Training & Development: Training Programs: Assist in the development and implementation of training programs for service staff to ensure consistency in service quality. Team Mentorship: Act as a mentor for the café, in-room dining, and event service teams, encouraging professional growth and development. Performance Evaluation: Monitor staff performance and provide feedback to help the team meet service standards and continuously improve. Operational Efficiency & Reporting: Financial Management: Assist in managing budgets, controlling costs, and maximizing profitability for Chirp Café, in-room dining, and event operations. Reporting: Prepare and submit daily operational reports, including guest feedback, sales, and inventory updates to the Restaurant Manager and management team. Process Improvement: Identify opportunities to improve operational efficiency and guest satisfaction through innovative solutions and improved processes. Guest Relations & Cross-Promotion: Guest Engagement: Engage with guests to build relationships, encourage repeat visits, and promote other offerings such as Bloom Events and Centro Hotels services. Cross-Selling: Promote events, catering services, and in-room dining offers to café and hotel guests, ensuring integration across different hotel services. Customer Retention: Implement strategies to enhance customer loyalty, increase repeat visits, and improve overall guest experience. Qualifications: Diploma or bachelor’s degree in Hospitality Management, Business Administration, or a related field. Proven experience as a Restaurant Manager, Assistant Manager, or in a similar role in hospitality, preferably in a café, hotel, or event setting. Strong leadership and organizational skills with the ability to manage teams and multiple operations simultaneously. Excellent communication and interpersonal skills with a focus on guest satisfaction. Proficiency in inventory management and familiarity with point-of-sale (POS) systems. Ability to work well under pressure, in a fast-paced environment, and during high-demand periods such as events and busy dining hours. Knowledge of health and safety regulations and food hygiene standards. Flexibility to work evenings, weekends, and holidays based on event and service requirements. What We Offer: Competitive salary and benefits package. Opportunities for growth and professional development within SARC Hospitality. A dynamic and supportive work environment that values teamwork and excellence. Employee discounts on dining and events at Chirp, Bloom Event Space, and Centro Hotels. The chance to be part of a team that is setting new standards in hospitality in India.
Housekeeping Manager Centro Hotels Location: Pune, India Department: Operations Housekeeping Reports to: General Manager About Centro Centro Hotels, founded by siblings Chaitanya and Aishwarya Adgaonkar, is a fast-growing hospitality startup redefining affordable luxury in India's tier 2 cities. Known for its human-centered design, tech-forward operations, and ever-evolving guest experiences, Centro includes flagship spaces like Chirp (a plant-forward caf and co-working space) and Bloom (a rooftop community event venue). Centro is the flagship hotel brand under SARC Hospitality. Job Summary As the Housekeeping Manager at Centro, you will be responsible for overseeing the cleanliness, presentation, and functionality of all guest rooms and public spaces, ensuring the delivery of an impeccable guest experience. You'll lead a team that's central to Centro's operational excellence, balancing innovation, sustainability, and high-touch service. This role is key to building systems and teams that can scale with Centro's pan-India expansion goals. Key Responsibilities 1. Leadership & Team Culture Manage and mentor the housekeeping team with empathy, discipline, and a strong focus on professional growth. Foster a culture of dignity and empowerment, especially for blue-collar staff, aligned with Centro's values of inclusive growth. Conduct daily huddles and routine check-ins to ensure communication, motivation, and accountability. 2. Operational Execution Oversee daily cleaning operations for rooms, corridors, public areas, and back-of-house spaces with an obsession for detail. Create and optimize SOPs for cleanliness, laundry, linen management, room preparation, and turndown service. Implement a rotational deep cleaning schedule and preventive maintenance with the engineering team. 3. Guest Experience Ensure spotless, beautifully staged rooms in line with Centro's high aesthetic and functional standards. Respond to escalated guest complaints swiftly and empathetically, using each as a learning opportunity for the team. Identify ways to surprise and delight guests through small but thoughtful touches (e.g., scented towels, handwritten notes, etc.). 4. Technology & Innovation Use Centro's cloud-based housekeeping systems for real-time room updates, checklists, and guest requests. Collaborate with the front office team for smooth turnarounds, late check-outs, and early check-ins using shared dashboards. 5. Training & SOP Development Conduct regular training programs on safety, hygiene, behavior, and guest service tailored to Centro's brand standards. Onboard new hires with structured checklists and buddy systems. Implement upskilling initiatives that help junior staff transition into supervisory roles. 6. Inventory & Vendor Management Monitor and manage inventory for linen, guest amenities, and cleaning supplies with a cost-conscious approach. Build vendor relationships to ensure quality products, timely deliveries, and negotiate favorable rates. 7. Sustainability & Compliance Champion sustainable housekeeping practiceslinen reuse programs, chemical-free alternatives, and waste reduction. Ensure compliance with safety standards including fire safety, chemical storage, and equipment use. Lead audits, both internal and external, for cleanliness, safety, and SOP adherence. 8. Reporting & Feedback Maintain MIS reports on room status, linen usage, guest feedback, and housekeeping staff performance. Analyze patterns in complaints or maintenance issues to identify systemic improvements. Requirements Diploma or Degree in Hospitality Management preferred. 57 years of housekeeping experience, including 2+ years in a leadership role in boutique or mid-market hotels. Deep respect for blue-collar workers and belief in their growth and dignity. Proficiency in digital housekeeping tools and Microsoft Office. Detail-oriented with a strong aesthetic sensibility and appreciation for design. Excellent communication skills, both verbal and written. Ability to work under pressure, meet tight deadlines, and uphold guest satisfaction at all times. What You'll Get at Centro Competitive Pay & Performance Bonus Career Growth: Be a key player in a rapidly growing hotel chain, with future multi-city leadership roles possible. Creative Culture: Work in an entrepreneurial environment where ideas are encouraged and systems are built from scratch. Staff Benefits: Discounts on Chirp Caf, Bloom events, and stays at partner properties as Centro expands. Respect & Empowerment: Be part of a company that treats housekeeping with the same respect as any other department.