1785 Housekeeping Management Jobs - Page 42

Required to manage the complete admin activities. wrt head office, guest house. cordination with building mgmnt. Utilities, vendor management.

Company Description "Why work for Accor We are far more than a worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities, By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality Discover the life that awaits you at Accor, visit https://careers accor,/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We are seeking a dedicated and detail-oriented GSA Housekeeping professional to join our team in Coimbatore, India As a GSA Housekeeping staff member, you will play a crucial role in maintaining the cleanliness, hygiene, and overall appearance of our facilities, ensuring a comfortable and welcoming environment for our guests, Clean and maintain guest rooms, public areas, and other assigned spaces to meet our high standards of cleanliness and hygiene Respond promptly and efficiently to guest requests and concerns related to housekeeping matters Properly handle and store cleaning supplies, equipment, and guest amenities Collaborate with other departments to ensure seamless guest experiences Report any maintenance issues or safety hazards to the appropriate personnel Maintain the security and privacy of guest rooms and hotel property Adhere to all company policies, procedures, and safety guidelines Assist in inventory management of cleaning supplies and linens Participate in regular training sessions to stay updated on best practices and new cleaning techniques Contribute to a positive work environment by demonstrating a professional and courteous attitude towards guests and colleagues Qualifications Previous housekeeping experience in a hotel or similar setting is preferred Warm and caring personality with a customer-focused mindset Excellent attention to detail and strong organizational skills Ability to anticipate and focus on guest needs, being professional and welcoming at all times Effective time management skills and ability to prioritize tasks Physical stamina to stand, walk, and perform cleaning tasks for extended periods Knowledge of cleaning products, procedures, and safety protocols Flexibility to work various shifts, including weekends and holidays Strong communication skills in English; knowledge of additional languages is a plus Ability to work independently and as part of a team High school diploma or equivalent; additional hospitality training is a plus Additional Information Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations Here, we believe in you and what you bring to the table There are many opportunities for development and advancement Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet Together, we embody the vision of responsible hospitality, Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster, Job Description Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them, Whats In It For You In 3-4 bullet points, showcase the benefits and perks of working at the property Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What You Will Be Doing Clean all assigned guestrooms to standard Take initiative to add a personalized experience for the guest Take ownership of guestsprivacy and belongings, while ensuring exceptional service Qualifications Your experience and skills include: Warm and caring personality; previous housekeeping experience is an asset Ability to anticipate and focus attention on guest needs, being professional and welcoming Excellent organizational skills and time management Additional Information Your Team And Working Environment In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent,

Facility Executive, Soft Skill will be responsible for managing all aspects of the soft skill service delivery system during the shift. In this capacity, the Facility Coordinator is accountable for the completion of pending work. Major Responsibilities: To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits. To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services To discuss and assist facility manager on monthly basis on the vendor performance matrix To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions. To ensure all such communication is entered in the Technical team/HK team log book to inform the next shift person. To make facility tour and list out all such actions needed. Prepare weekly rosters for Helpdesk, Front Office, and Mail Room and communicate in advance to the team. To adhere to Policies, Processes & procedures and also the statutory documents. To adhere to SLA & KPI as agreed. To coordinate with Engineering team for any such issues that needs their help. Provides daily oversight of the Space Administration Office. This office resolves various space related issues such as key requests, work orders, small projects, relocations, conference room reservations, environmental conditions etc Evaluates building and space uses and, after appropriate consultation, determines space allocations and assignments. Creates, coordinates, and facilitates business processes for maintaining accurate space information

Position: Housekeeping Executive/ Senior Executive, Bengaluru Business: Property and Asset Management, Bengaluru What this job involves You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine etc. You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required. Following would be your site deliverables: Taking daily property rounds, coordinating with the team to close any matters related to cleaning. Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client. Schedule weekly vendor meetings to discuss on daily issues if any. Maintaining / preparing monthly attendance summary record for salary. Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be. Developing and mentoring new and subordinate vendor staff Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services. Assisting in preparing and developing the documentation of standard policies and procedures Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams. Manage landscaping and gardening. Regularly brief all staff regarding their duties, designated areas of work and special instructions if any. Prepare and implement various checklists, at the frequency instructed in the suggested formats. Ensure the housekeeping staff is well groomed. Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity. Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner. Take feedback - customer needs assessment and evaluation of customer satisfaction levels. Site details: You will be working on Ecoworld - Brookfield Properties, which is a Property Management , located at Bellandur, Ecoworld Campus. Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any Reporting: You will be reporting to Housekeeping Manager /Property Manager. Sound like you Here is what were looking for: Being Analytical and Meticulous You will be building, maintaining, supporting and validating performance of subordinate staff workings. You will be providing customer oriented and best in class cleaning/hygiene services. You must pay attention to detail and have excellent problem-solving skills. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction). Qualifications You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 1-2 years of work experience preferred. Effective communication skills and customer-oriented service outlook is non-negotiable.

House keeping operations Security operations Vendor management Monthly vendor KPI/SLA review for service partners Parking management Monitoring Events and Client visit Monitoring Cafeteria and BOA operations Inventory and Store Management Floor walk and Snag identifications Effective shift management (Mails) Helpdesk operations and Mailroom monitoring FOE monitoring

Role Responsibilities: Oversee day-to-day administrative tasks and facility maintenance Coordinate office housekeeping, repairs, and cafeteria operations Maintain petty cash and travel arrangements Ensure smooth ERP usage for administrative functions Key Deliverables: Efficient administrative operations and office upkeep ERP-driven tracking of expenses and tasks Timely coordination of maintenance and supplies Organized travel and visitor arrangements

Executive Helpdesk Whats your ambition Is it a big goal or small steps Professional or personal Wed like to know because at JLL, we make your ambitions our business. And if you have ambitions in Property Management, join us to be inspired by the best. You'll work as a Executive Helpdesk, reporting into theProperty Manager. In this varied role, your responsibilities will include but are not limited to: Provide Call logging services in accordance with the service guidelines. Receive and log complaints - Record complete details of the service requests complaints from employees of (Client). Assign Unique Identity numbers for all service requests complaints Work order Job cards - Generate job cards work orders for all service requests with specific tasks by assigning unique reference numbers Assign and Dispatch - Assign specific service provider based on the nature of request complain. Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times Occupier feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure Reporting - Prepare daily weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis Ensure compliance of regulations requirements of JLL management Provide assistance in general administrative activities as required Contribute to the Monthly Management Report to (Client) Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews Assist with the re-sourcing of other aspects of Jones Lang LaSalles operation as required Perform other duties as required by Jones Lang LaSalle and (Client) Work closely with Administration in relation to the payment of invoices Work closely with Engineering and Properties in relation to the completion of work orders/ contractor management and agreed operational procedures Sound like the job youre looking for Before you apply, its also worth knowing what we are looking for: Education and experience Any Bachelors degree. youll need between Two and Four years experience in Facility (OR) Property Management. A working knowledge of any major vertical industry will also be very helpful. An eye for detail Youll have an eye for detail and an ability to analyse qualitative and quantitative information and translate this into strategic deliverables. Great organisational skills Youll have great time management and organisational skills, and be good at meeting deadlines in a fast-paced work environment and adapting to your teams or clients changing requirements.

Facilities Executive What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, youll oversee the propertys day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, youll strive for continuous improvement in the process. Youll also keep an eye out on the propertys supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, youll manage supply and service contracts as approved by clients. In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the propertys budget. As the person in charge, youll make sure that theres enough petty cash to support operations. Youll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, youll take on difficult issues and seek out opportunities to improve operations. Youll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, youll carry out routine service audits to ensure that the team maintains its overall performance. Youll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you To apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management Are you an adept leader with a proven track record in managing a team Are you capable of effectively rolling out improvement plans Do you possess superior communications and reporting skills If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

Office management, Blue Collar Staff handle, Administartive,Documentation, Vendor Management,Stock Management.Office Availability of Office Opening / Closing Share CV on jobs@asmohlab.com Required Candidate profile Vendor Management, Maintain Assets Record, Resolve administrative issues.

Oversee day-to-day operations of the house/premises. Responsible for hiring, placing, and managing housekeeping, kitchen, and support staff. Maintain cleanliness, order, and overall upkeep of the premises. Required Candidate profile Coordinate with vendors for maintenance, repairs, and supplies. Ensure staff schedules, discipline, and performance tracking. Handle budgeting and inventory management for household needs.

To manage the team and manage the house keeping activities at the site Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers Supervising a housekeeping department requires someone with good management and communication skills Qualifications: Should have managed a team Know the job well

Sodexo Food Solutions India Pvt. Ltd.cesFacility Manager to join our dynamic team and embark on a rewarding career journey Maintenance and Repairs: Ensuring that buildings and facilities are properly maintained and in good working condition This involves developing and implementing preventive maintenance programs, scheduling repairs, and coordinating with maintenance staff or external vendors Facility Operations: Managing day-to-day operations of facilities, including security, cleaning, waste management, and utilities This may involve overseeing service contracts, managing service providers, and monitoring performance to ensure compliance with service level agreements Space Management: Optimizing the use of space within facilities, including allocation, layout, and configuration This involves assessing space requirements, planning office layouts, coordinating office moves or relocations, and ensuring efficient utilization of space Health and Safety: Ensuring compliance with health and safety regulations and standards within facilities This includes conducting safety inspections, implementing safety procedures, training staff on safety protocols, and maintaining emergency preparedness plans Budgeting and Cost Control: Developing and managing the facility budget, including expense forecasting, cost control, and expenditure tracking This involves identifying cost-saving opportunities, negotiating contracts, and optimizing facility-related expenses Vendor Management: Selecting, contracting, and managing vendors and service providers for facility-related services, such as maintenance, cleaning, security, or landscaping This includes monitoring vendor performance, resolving issues, and maintaining good working relationships

Sodexo Food Solutions India Pvt. Ltd.cesEXECUTIVE HOUSEKEEPING to join our dynamic team and embark on a rewarding career journey Managing daily Housekeeping Operations and Budgets Conduct regular inspections to ensure high standards of cleanliness and presentation Ensure that all supplies, equipment, and linens are properly managed and maintained Develop and manage the department's budget, and ensure that the department operates within established financial parameters Respond and resolve any housekeeping-related issues in a timely and professional manner

Sodexo Food Solutions India Pvt. Ltd.cesASSISTANT MANAGER - FACILITY to join our dynamic team and embark on a rewarding career journey Oversee the maintenance and operation of facilities. Ensure facilities are clean, safe, and well-maintained. Coordinate with vendors and service providers for facility-related tasks. Monitor and report on facility performance metrics. Assist in planning and implementing facility improvement projects. Maintain accurate records of facility activities and expenses. Ensure compliance with safety and quality standards. Provide training and support to facility staff.

Sodexo Food Solutions India Pvt. Ltd.cesFacility Executive to join our dynamic team and embark on a rewarding career journey Oversee the maintenance and operation of facilities. Ensure facilities are clean, safe, and well-maintained. Coordinate with vendors and service providers for facility-related tasks. Monitor and report on facility performance metrics. Assist in planning and implementing facility improvement projects. Maintain accurate records of facility activities and expenses. Ensure compliance with safety and quality standards. Provide training and support to facility staff.

Sodexo Food Solutions India Pvt. Ltd.cesAssistant Laundry to join our dynamic team and embark on a rewarding career journey Sort, wash, dry, fold, and iron linens and clothing according to established procedures and standards Operate laundry equipment safely and efficiently, including washers, dryers, and irons Inspect linens and clothing for stains, tears, or other damage, and report any issues to management Maintain cleanliness and organization of the laundry facility, including work areas and equipment Assist in inventory management, including receiving, stocking, and recording of supplies Follow all safety protocols and guidelines to ensure a safe working environment for yourself and others Perform other duties as assigned by management

To ensure site operating smoothly Key Responsibilities Perform diversified cleaning and housekeeping activities (as mentioned in the contract) of the client premises Maintain all areas assigned in a perfect state of cleanliness Proper use of chemicals and other cleaning agents Collection and disposal of garbage Proper use of cleaning equipment Carry out any other duty as instructed by the Supervisor/Manager Attend all scheduled staff training and safety meetings Estimate time and materials required on work orders Maintain work area and equipment in a clean and orderly condition following all prescribed regulations Know current Safety Regulations Respond to emergency call-in situations Have necessary stock and tolls to perform the cleaning and housekeeping activities

Responsible for maintaining and continuously improving the Efficiency and profitability of the assigned operation, whilst Maintaining a high standard of service in accordance with Budget Key Responsibilities Should be innovative and should be able to give new ideas Should have good negotiation skills with vendors Conduct facility and EHS related trainings to the teams / vendors Ability to lead the team Should be able to quickly mobilize resources to meet the ever changing demands Should be able to coordinate with the building authorities for building related matters Reporting to the client on daily and weekly basis Work closely with finance to ensure vendors are paid on time Conducting compliance audits and ISO audits on behalf of clients Able to lead, guide and motivate for Entry level Middle level staff Maintaining relationship with quality vendors that they are reliable and cost effective Make Daily Reports of Attendance, Consumable Report, and Incident Report Clients Meeting Tracker Handling employees queries and resolving them in a professional manner Ensure all operational and safety procedures are properly followed Inspect and approve staff work performance Demonstrate leadership and training to staff Communicate effectively to staff Qualification: Should be having an experience of 10 years with Facility Management background Should possess an eye for detail The person needs to have excellent communication skills, experience in working with a very young and demanding set of employees, having the ability to navigate in unknown circumstances and situations, and needs to connect well with the employees A very smart, energetic person who is capable of taking initiative and decisions when needed

Responsible for maintaining and continuously improving the Efficiency and profitability of the assigned operation, whilst Maintaining a high standard of service in accordance with Budget Key Responsibilities Should be innovative and should be able to give new ideas Should have good negotiation skills with vendors Conduct facility and EHS related trainings to the teams / vendors Ability to lead the team Should be able to quickly mobilize resources to meet the ever changing demands Should be able to coordinate with the building authorities for building related matters Reporting to the client on daily and weekly basis Work closely with finance to ensure vendors are paid on time Conducting compliance audits and ISO audits on behalf of clients Able to lead, guide and motivate for Entry level Middle level staff Maintaining relationship with quality vendors that they are reliable and cost effective Make Daily Reports of Attendance, Consumable Report, and Incident Report Clients Meeting Tracker Handling employees queries and resolving them in a professional manner Ensure all operational and safety procedures are properly followed Inspect and approve staff work performance Demonstrate leadership and training to staff Communicate effectively to staff Qualification: Should be having an experience of 10 years with Facility Management background Should possess an eye for detail The person needs to have excellent communication skills, experience in working with a very young and demanding set of employees, having the ability to navigate in unknown circumstances and situations, and needs to connect well with the employees A very smart, energetic person who is capable of taking initiative and decisions when needed

Sodexo Food Solutions India Pvt. Ltd. is looking for Housekeeping to join our dynamic team and embark on a rewarding career journey Housekeeping Team Management:Supervise, train, and lead the housekeeping staff, including room attendants, housekeepers, and laundry staff Create work schedules, assign tasks, and monitor staff performance to ensure efficient and effective operations Quality Control:Ensure that all guest rooms, public areas, and facilities meet or exceed cleanliness and hygiene standards Conduct inspections to identify areas that require attention and follow up on corrective actions Inventory Management:Maintain inventory of cleaning supplies and equipment, and order necessary supplies when needed Ensure the efficient use and maintenance of housekeeping equipment Guest Services:Respond to guest requests and concerns related to housekeeping promptly and professionally Coordinate special requests, such as extra beds or cribs, with the front desk Training and Development:Provide ongoing training and development for housekeeping staff, ensuring they follow safety protocols and industry best practices Budget Management:Assist in developing and managing the housekeeping department's budget, controlling costs, and optimizing resource allocation Reporting:Maintain records, reports, and documentation related to housekeeping activities, such as room occupancy, maintenance issues, and staff performance Health and Safety Compliance:Ensure that the housekeeping department complies with health and safety regulations and maintains a safe work environment Environmental Sustainability:Promote and implement sustainable and environmentally friendly housekeeping practices, such as waste reduction and energy conservation Communication:Maintain open and effective communication with other departments, such as front desk, maintenance, and management, to ensure smooth operations

Responsible for maintaining and continuously improving the Efficiency and profitability of the assigned operation, whilst Maintaining a high standard of service in accordance with Budget Key Responsibilities Should be innovative and should be able to give new ideas Should have good negotiation skills with vendors Conduct facility and EHS related trainings to the teams / vendors Ability to lead the team Should be able to quickly mobilize resources to meet the ever changing demands Should be able to coordinate with the building authorities for building related matters Reporting to the client on daily and weekly basis Work closely with finance to ensure vendors are paid on time Conducting compliance audits and ISO audits on behalf of clients Able to lead, guide and motivate for Entry level Middle level staff Maintaining relationship with quality vendors that they are reliable and cost effective Make Daily Reports of Attendance, Consumable Report, and Incident Report Clients Meeting Tracker Handling employeequeries and resolving them in a professional manner Ensure all operational and safety procedures are properly followed Inspect and approve staff work performance Demonstrate leadership and training to staff Communicate effectively to staff Qualification: Should be having an experience of 4-10years with Facility Management background Should possess an eye for detail The person needs to have excellent communication skills, experience in working with a very young and demanding set of employees, having the ability to navigate in unknown circumstances and situations, and needs to connect well with the employees A very smart, energetic person who is capable of taking initiative and decisions when needed

Sodexo Food Solutions India Pvt. Ltd. is looking for Executive - Helpdesk to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

Housekeeping Team Management:Supervise, train, and lead the housekeeping staff, including room attendants, housekeepers, and laundry staff Create work schedules, assign tasks, and monitor staff performance to ensure efficient and effective operations Quality Control:Ensure that all guest rooms, public areas, and facilities meet or exceed cleanliness and hygiene standards Conduct inspections to identify areas that require attention and follow up on corrective actions Inventory Management:Maintain inventory of cleaning supplies and equipment, and order necessary supplies when needed Ensure the efficient use and maintenance of housekeeping equipment Guest Services:Respond to guest requests and concerns related to housekeeping promptly and professionally Coordinate special requests, such as extra beds or cribs, with the front desk Training and Development:Provide ongoing training and development for housekeeping staff, ensuring they follow safety protocols and industry best practices Budget Management:Assist in developing and managing the housekeeping department's budget, controlling costs, and optimizing resource allocation Reporting:Maintain records, reports, and documentation related to housekeeping activities, such as room occupancy, maintenance issues, and staff performance Health and Safety Compliance:Ensure that the housekeeping department complies with health and safety regulations and maintains a safe work environment Environmental Sustainability:Promote and implement sustainable and environmentally friendly housekeeping practices, such as waste reduction and energy conservation Communication:Maintain open and effective communication with other departments, such as front desk, maintenance, and management, to ensure smooth operations

Responsible for coordinating all work requests coming in through email, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities Collaborate with other members of the Sodexo on site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. Collect all closed work orders to close the calls. Produce reports based on the data collected, through produced work orders, for Sodexho and the Client Receive and answer all incoming calls/mails/papers reporting complaints or work requests Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations Maintain the confidentiality and security of all data and information relating to the facility Maintain professional appearance at all times Qualification : HSC/equivalent or Diploma holder or Graduate Minimum 2 years experience in any facility management company or in a hospitality industry. Excellent knowledge of Word and Excel Excellent customer service skills Excellent communication skills Ability to deal with various types of people Effective time management skills Ability to work under pressure