Operations Manager

Department / Division

• Brand management and operational teams
• External vendors
• Statutory and regulatory authorities
• Customers

Minimum Qualification

• Graduate/BHM

Minimum Experience

• 7-8 years of experience in retail industry and experience of retail operations is essential

Special Skills/Attributes

• Sound knowledge of commercial operations
• Sound understanding of commercial operations and security
• Knowledge of statutory compliance and agency handling.

Overall Purpose/Objective

• Responsible for completing all formalities required for getting the office operational (including fit-out process) within the defined timelines post handover by the projects and leasing team
• Develop and maintain good working relationships with all retailers in the allocated zone/ area by interacting with them on a regular basis
• Monitor the completion of the leasing administration process by the retailer and all other formalities prior to opening of a store; in coordination with Leasing and Legal teams
• Support the process of fit-outs for every new retailer and renovations (if any) of existing retailers
• Manage parking operations and security detailing for commercial tower.

• Cost Control- More vendor development and vendor relationship to keep a cost under check and as per market rates. Value/material engineering to keep the cost within/below budgets
• Provide inputs for the design/ modification of the process for recording and resolution of issues of

  Helpdesk Operations

• Monitor the deployment plan of Housekeeping staff across the centre, and the housekeeping activity schedule
• Ensure parking revenue maximization through efficient utilization of parking space, and improving the overall service levels
• Supervise the activities of horticulture, pest control and fa•ade cleaning agencies and ensure adherence to schedules
• Design reward and recognition schemes for engaging / motivating internal and outsourced staff within Housekeeping, Parking, Security and Engineering (such as best agency of the quarter, employee of the month etc