Operations Manager

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About Sunday

Sunday (www.sundayrest.com) is a profitable, fast-growing direct-to-consumer (D2C) brand in the premium sleep space. Known for innovation and customer obsession, we combine startup agility with structured processes to deliver premium mattresses and sleep products across India. With a dynamic, collaborative culture, Sunday offers professionals the opportunity to take ownership and grow with the brand.

Role Overview

As Warehouse & Operations Manager, you will lead Sunday’s warehouse and logistics operations in Bangalore. This role demands hands-on execution, people management, and process ownership. You will be responsible for ensuring seamless daily operations — from inbound storage and packing to last-mile deliveries and returns — while upholding the efficiency, accuracy, and professionalism that customers expect from a premium brand.

Key Responsibilities

• Plan and optimize daily delivery routes in Bangalore and manage return orders efficiently
• Oversee warehouse operations, fleet management, and inventory accuracy
• Coordinate packing and dispatch for outstation deliveries with precision and timeliness
• Manage, motivate, and supervise ground staff, contract labour, and vendors to ensure seamless execution
• Track and report key operational KPIs (on-time delivery, order accuracy, return resolution time, cost per delivery)
• Identify opportunities to improve processes, reduce costs, and enhance customer delivery experience
• Ensure compliance with safety, hygiene, and operational standards in the warehouse

Role Requirements

• 4–8 years of experience in operations, preferably in e-commerce, logistics, or last-mile delivery
• Proven ability to manage warehouse operations and motivate ground teams
• Strong analytical and problem-solving skills with a process-driven mindset
• Experience in vendor management and negotiation
• Engineering/technical background preferred
• Good communication skills in English; proficiency in Kannada and Hindi is an advantage

Compensation

Competitive; commensurate with experience

Perks & Benefits

• Comprehensive health insurance for all employees
• 30–50% employee discount on Sunday products
• Informal, high-growth work environment with real ownership and accountability

Why Join Sunday?

• Be part of one of India’s fastest-growing premium D2C brands
• Take ownership of operations that directly impact customer experience and brand trust
• Work in a high-visibility role with the opportunity to shape processes and grow with the business