Phoenix Mills

* Job Title Manager Marketing Department / Division Marketing External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) PR/ Advertising agencies Digital Marketing platforms Influencers / Bloggers Vendors Retailers / Brand Marketing team Minimum Qualification (i.e education, training etc.) Bachelor s degree in marketing or related field: A degree in Marketing, Communications, or a related field is preferred, with a strong understanding of marketing principles and practices. 6+ years of experience in digital marketing leadership: Proven experience in leading digital marketing teams and developing and executing successful digital marketing strategies. Minimum Experience Strong understanding of digital marketing channels: In-depth knowledge of digital marketing channels, including social media, email, search engine marketing, and online advertising. Excellent leadership, communication, and analytical skills: Strong leadership and communication skills, with the ability to motivate and inspire teams, and excellent analytical skills to interpret data and inform marketing decisions. Proficiency in digital marketing tools and software: Familiarity with digital marketing tools and software, including social media management platforms, email marketing software, and analytics tools. Special Skills/Attributes (required for performing the job effectively) Excellent communication and content creation skills Ability to work in a fast-paced environment Adaptability and willingness to learn new technologies Creativity and innovative thinking Ability to multitask and prioritize tasks Knowledge of digital marketing trends and best practices Familiarity with digital marketing tools and software (e.g. Google Analytics, Adobe Creative Cloud) Understanding of SEO principles and strategies Experience with social media advertising and paid search campaigns Data-driven decision making Strong project management skills Overall Purpose/Objective Of the job Responsible for the overall Digital Marketing portfolio for Phoenix Marketcity Pune, brand building of the Centre by ensuring effective and comprehensive social media management. Experience in mall marketing or retail industry Certification in digital marketing Knowledge of data analytics and reporting tools Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) Develop and execute digital marketing strategies: Create and implement comprehensive digital marketing plans that align with business goals, leveraging channels like social media, email, and search engine marketing. Manage social media, email, and content marketing: Develop and curate content for social media and email campaigns, ensuring consistent branding and messaging across all digital platforms. Oversee SEO, SEM, and online advertising: Manage search engine optimization efforts, develop and execute search engine marketing campaigns, and oversee online advertising initiatives to drive website traffic and conversions. Analyse digital metrics and optimize campaigns: Track key performance indicators, analyse data to identify trends and opportunities, and adjust digital marketing strategies to optimize results and improve ROI. Collaborate with cross-functional teams: Work closely with internal stakeholders, including marketing, and creative teams, to ensure alignment and maximize impact of digital marketing initiatives. Stay updated with industry trends and best practices : Continuously monitor industry developments, emerging trends, and best practices in digital marketing to ensure the team remains competitive and innovative. * Minimum Qualification (i.e education, training etc.) Bachelor s degree in marketing or related field: A degree in Marketing, Communications

* Job Title Senior Executive - Purchase Department / Division Finance & Accounts External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) Vendors/Service Providers Financial institutions/ Corporate bodies Auditors Statutory/ Regulatory agencies Minimum Qualification (i.e. education, training etc.) BCom , MBA in Finance (Purchase) Minimum Experience Around 3-4 years of experience in Procurement, out of which atleast 2 years should be for procurement for operational requirements (and not only project related procurement) Experience in developing a strong vendor base Special Skills/Attributes (required for performing the job effectively) Sound Knowledge of Accounting Standards & Systems Understanding of Statutory/Regulatory Compliance Management Overall Purpose/Objective Of the job Ensure timely and cost effective purchase of all materials and services required by the various departments in the Center through efficient procurement processes and effective vendor development and relationship management. Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) Formulating the Centre s procurement strategy and procedures (defining processes to be followed, formats to be used for raising indents, etc.) Develop the Annual Procurement Plan for the center based on the projected requirements of materials and services sent by the various departments Manage Vendor Relationship Management by identifying the vendors/suppliers, negotiating with them for various departments and thus ensuring best financial terms and agreement for the Centre Identify suppliers / vendors who can meet requirements for frequently required materials and services and meet pre-defined evaluation parameters on cost, supply reliability and quality Ensure adherence to defined processes in case of procurement of goods & services (preparation of comparative quotation analysis statement, necessary approvals as per the authority matrix, documentation, etc.) Ensure timely preparation of Purchase Order/Work Order containing technical specifications, price, applicable quality standards, quantity, delivery schedule and other necessary terms & conditions Ensure modification / re-negotiation of the contractual terms and conditions in the event of major problems in delivery / work execution working closely with Legal and in coordination with the concerned department Monitor the delivery process ensuring that the delivery schedule is being executed as planned and adopting corrective measures if found necessary Develop and implement risk mitigation / back-up plans in the event of delivery disruption Ensure verification of bills raised by various service providers to ensure all supporting and statutory documents are in place before approving the same for payment Ensure the preparation of daily indent status for review by GM Finance & Accounts Support the preparation of the monthly MIS report as per defined timeline and ensure proper documentation across all stages of the purchase operations. Support in providing inputs on controlling the center s cost in the form of detailed procurement expenditure analysis Ensure leveraging of information technology for timely and accurate reporting of MIS and other functional operations * Minimum Qualification (i.e. education, training etc.) BCom , MBA in Finance (Purchase)

Key Responsibilities: Formulate a planned preventive maintenance schedule (PPM) for all electrical equipment/ systems for the entire year based on the Asset History Card, Breakdown Register and the Equipment Manual Ensure that all the necessary log-books/ daily checklists are filled in on time and record the snags for all key electrical/systems equipments Undertake breakdown maintenance after determining the causes for breakdown and resolve the same in minimum time Undertake daily inspection of the escalator and elevator equipment/ systems across the property to check its physical condition and functioning Supervise the checks of equipment/ systems carried out by the outsourced staff and review the checklists obtained from them Manage the deployment of outsourced staff, in coordination with Property Manager, in order to ensure that all the critical equipment/ areas are adequately manned Provide necessary support to the clients in timely and effectively resolving their issues pertaining to engineering/ technical such as power supply, lighting, sound systems etc Identify the agencies for the purpose of Annual Maintenance Contract (AMC) and define scope of work for them based on the areas to be covered and services to be provided Check and verify bills raised for any maintenance work undertaken within the property through job orders/ contractors Liaise with government/ regulatory bodies (such as Power Company, Fire department) and/ or their representatives such as lift supervisor, electrical inspector etc. to obtain the necessary licenses/permissions, etc Equipment

Role & responsibilities Responsible for safeguarding the Centre from all fire related threats and ensure preparedness for any emergency situation. Be responsible for centrally coordinating and managing on a day to day basis. Frequently check fire and security systems for proper operation. Ensure compliance with established rules and regulations Provide effective support to the team to enable them to use right equipment and in correct manner.

Role & responsibilities Formulating the Centres procurement strategy and procedures (defining processes to be followed, formats to be used for raising indents, etc.) Develop the Annual Procurement Plan for the center based on the projected requirements of materials and services sent by the various departments Manage Vendor Relationship Management by identifying the vendors/suppliers, negotiating with them for various departments and thus ensuring best financial terms and agreement for the Centre Identify suppliers / vendors who can meet requirements for frequently required materials and services and meet pre-defined evaluation parameters on cost, supply reliability and quality Ensure adherence to defined processes in case of procurement of goods & services (preparation of comparative quotation analysis statement, necessary approvals as per the authority matrix, documentation, etc.) Ensure timely preparation of Purchase Order/Work Order containing technical specifications, price, applicable quality standards, quantity, delivery schedule and other necessary terms & conditions Ensure modification / re-negotiation of the contractual terms and conditions in the event of major problems in delivery / work execution working closely with Legal and in coordination with the concerned department Monitor the delivery process ensuring that the delivery schedule is being executed as planned and adopting corrective measures if found necessary Develop and implement risk mitigation / back-up plans in the event of delivery disruption Ensure verification of bills raised by various service providers to ensure all supporting and statutory documents are in place before approving the same for payment Ensure the preparation of daily indent status for review by GM – Finance & Accounts Support the preparation of the monthly MIS report as per defined timeline and ensure proper documentation across all stages of the purchase operations. Support in providing inputs on controlling the center’s cost in the form of detailed procurement expenditure analysis Ensure leveraging of information technology for timely and accurate reporting of MIS and other functional operations

Role & responsibilities Provide technical support on the matters concerning the design, construction and maintenance of civil engineering works Quotation / proposal assessment of work, related with civil engineering Ensure that any work related with civil is in accordance with current legislation, policies and operational requirements Lead the technical resolution of site / construction civil engineering issues Well versed with water proofing and current water proofing technologies available in the market Able to review construction related drawings

Overall Purpose/Objective Of the job Ensure all contractual terms and conditions are adhered to and necessary procedures are followed across sites while processing bills for payment of various contractors/ vendors. Key Responsibilities 1. Ensure documentation and entry in the database of the bills received from respective sites pertaining to materials/ contractors / consultants work as per schedule 2. Ensure all necessary supporting documents are in place for the particular bill copy of contract, purchase order (PO), work order (WO), Bill of Quantity (BOQ) document, standard checklist for QS as approved by the Functional Head 3. Verify the bills raised against the terms and conditions as mentioned in the contract to ensure compliance with each item of the checklist 4. Ensuring all documentation necessary from the contract/ PO closure perspective are complete, at the time of final bill raised. 5. Ensure documentation of copy of the Certificate of Payment (COP) and extract sheet before forwarding the approved bills to Accounts 6. Ensure that all bills are within the overall contract value and raise timely escalations to the Contracts/Project team in case of any deviation 7. Conduct regular audits at respective sites to ensure all necessary procedures are being followed by the Site QS team, prepare an audit report and follow up with the site team on the corrective actions to be taken 8. Continuous coordination with the site team to ensure all functional operations are carried out in an efficient & timely manner and resolve any differences that may arise

Managing cleaning services, focusing on common areas; using knowledge of the methods and practices in janitorial operations including details on cleaning chemicals, usage of consumables, maintenance & repair of equipment, waste management and hygiene & sanitation standards. Taking daily rounds of the premises to identify various cleaning needs in the building and ensuring the same is rectified with support from other team members. Creating work plans/schedules, inspecting, and assigning cleaning / maintenance work to subordinate teams. Briefing and De-briefing all staff regarding their duties, designated areas of work and special instructions if any during the start and end of shift. Establishing and implementing operational standards and procedures for the departments supervised. Maintaining required records of budget and other information.

Role & responsibilities Assistant Manager Soft Services Experience 6 - 8 Education Any graduation Candidates should have a thorough knowledge of Housekeeping. Candidates should be able to understand budget management and control measures Ability to build and maintain good vendor management. Manage and lead team of 140 employees to look overall housekeeping of the Mall. Should be able to deliver better quality of cleanliness Conduct proper site visit on regular basis to ensure service quality is maintained and areas for improvement are identified. Should be able to conduct and impart proper training to the staff for betterment of the organisation. Should be able to close HR related compliances in coordination with vendor agencies Should be able to manage and properly utilised HK consumables Should be a good team player who needs to coordinate with other department for getting the work done Should have a good leadership quality to assist and support the vendor agency manager and supervisors for betterment of the mall. Should be a good in solving problems with proper analysing and effective implementation.

Job Title Manager - Finance & Accounts ( Techno - Commercial) Department / Division Finance & Accounts Position reports to VP External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) - Auditors - Statutory/ Regulatory agencies (Service Tax department, etc) - Vendors/ Agencies Minimum Qualification (i.e education, training etc.) - CA/ICWA/PG Minimum Experience - Around 4-8 years of industry experience in the finance function of Real estate Special Skills/Attributes (required for performing the job effectively) - Techno commercial skillsets - Understand costing / budgeting - Projects / Real Estate knowledge / background Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) - Techno commercial skillsets - Works closely with Project team (25% reporting) and 75% reporting to CFO - Projects / Real Estate knowledge / background - Understand costing / budgeting - Understand and can implem

Key Responsibilities: Participate in the kick-off meeting, led the DGM - ENGG.- ENGG. MEP, with all the MEP/ Services contractors (HVAC, electrical, plumbing, fire fighting, IBMS etc.) to understand all the project details including the responsibility allotment, drawings schedule, material/delivery schedule, timelines for work completion etc. Manage provision of utilities like electricity and water to the contractors and install meters to monitor the consumption. Understand the schedule for MEP/ Service work in the overall project execution schedule and develop a detailed weekly and monthly plan/ schedule for all MEP activities highlighting the contractors and projects teams’ responsibilities Monitor the adherence to specified timelines/ schedules for the completion of various phases of MEP/ Services work through daily inspections Ensure that the certifications are available/ procured for all equipment in coordination with the Liaison team so that the same can be shown during inspections by regulatory authorities Monitor the costs/ budget at every stage of the project execution and escalate budget over-flows in a timely manner to the DGM – Engg / AGM - Projects Drive approved CEP projects so that property will start getting long term benefits in terms of reduction in R&M cost as well as utilities consumption. Initiate ROI (Return On Investment) Projects so as to reduce the overall engineering cost. Drive Energy Conservation Program throughout the property within Engineering Department as well as Cross Function departments.

* Job Title Assistant General Manager - Leasing Department / Division Leasing External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) Retailers - Business Development/ Sales Head Clients Minimum Qualification (i.e education, training etc.) Graduate, MBA Minimum Experience 10 to 12 years of experience in retail/real estate industry; with at least 3 - 4 years in Leasing Special Skills/Attributes (required for performing the job effectively) Knowledge of leasing administration process Knowledge of brand/product category mix Should possess excellent negotiation skills Overall Purpose/Objective Of the job Ensure optimum mall occupancy and revenue maximization, by formulating and driving the centre s leasing plan as per the right category / brand mix at optimum prices Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) Formulate the Centre s leasing plan from the overall business plan; finalize the mall occupancy target to be achieved for revenue maximization in coordination with AVP- Leasing. Manage the pre-opening responsibilities like finalizing the zoning/ business plan on the basis of mall layout, identify the potential list of retailers/brands to be approached. Approach the relevant personnel from the targeted list of brands, brief them about the mall and provide the brand information sheet to them Screen the brand information and send it to AVP-Leasing for evaluation and approval and after approval work out the commercial estimates and drive negotiations with the retailer to arrive at desired rates Oversee the process of drafting and finalizing the Leave and License Agreement and ensure that all the terms incorporated in the agreements are unambiguous and as per mutual agreement. Ensure that the fit-out process starts within the pre-defined timeline and support the retailer during the fit-out process, so that the store opens within pre-defined timelines. Managing the post-opening responsibilities by understanding the requirements in terms of expansion plans, size / area of store require etc., undertake the revamp of the tenant/brand/category mix on a periodic basis in coordination with VP - Leasing Plan for renewals based on the performance of the retailers, their upcoming requirements, and modifications in the zoning plan and rework on the rates to ensure revenue maximization Maintain good retailer relationships by interacting with their Business Development team, understanding their issues, etc Manage the Lease administration by collecting required amounts as per the specified time intervals, security deposit, stamp duty and registration fees and license fee for the first month and so on Manage the documentation for the opening of the Joint Bank Account with the retailer Ensure preparation and updation of the leasing tracker on a regular basis and also ensuring preparation of weekly mall occupancy / vacancy report for Senior Management * Minimum Qualification (i.e education, training etc.) Graduate, MBA

* Job Title (Designation) ASST.MANAGER LEGAL Department Legal External Interface (Enlist the external agencies/authorities that you are required to deal with while discharging your duty) SOLICITORS ADVOCATES RETAILERS (For discussing and negotiating agreements) Minimum Qualification (i.e education, training etc.) Graduate / Post Graduate in Law from a reputed institute Qualified Solicitor Minimum Experience (in terms of years) 3 - 5 years of which around 1-2 years with a Law firm Special Skills/Attributes (required for performing the job effectively) Good understanding, interpretation of laws. Good communication skills. Drafting of documents related to property. Thorough understanding in acquisition of property, documentation legal formalities in property matters. Should have sharp legal acumen. Overall Purpose/Objective Of the job Responsible for supporting the leasing/projects/center operation teams on legal and regulatory matters related to the project/center, driving total compliance with relevant legal norms/ framework; drafting all contracts/ agreement, ensuring safe custody of legal documents and proactive highlighting legal issues in the organization. Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) To liaise with solicitors / advocates. To draft documents related to property particularly leave license agreements To negotiate agreements with retailers and their lawyers. Due diligence on land/ deals: to review, evaluate and sign off on due diligence reports for each project prior to purchase To handle financial documents To handle share purchase / shareholders agreement. All general commercial agreements. Interact with advocates to ensure that all legal matters proceed in the best interest of organization. Assisting / Handling all legal matters relating to real estate deeds, land acquisition papers, statutory clearances and papers related to long term leasing, renting etc. To oversee all the litigations. In-depth understanding of the development / construction business in the retail and hospitality sectors. Drafting agreements like Development, Sale, Lease, Leave License etc. Statutory/ Regulatory Compliance Management Knowledge of leasing administration process Knowledge of latest developments/case laws relevant to the mall operations/ business Basic understanding of taxes Direct Indirect Negotiation skills * Minimum Qualification (i.e education, training etc.) Graduate / Post Graduate in Law from a reputed institute Qualified Solicitor

Job Title Supervisor Security Department / Division Operations External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) - Government/ regulatory authorities/ statutory/ law enforcement agencies - Security vendors/ agencies - Medical Agencies (hospitals, ambulance services, etc) - Retailers Minimum Qualification (i.e education, training etc.) - Any Graduate Minimum Experience - 2 - 4 years of experience in Operations in retail industry Special Skills/Attributes (required for performing the job effectively) - Knowledge of security operations in malls - Knowledge of statutory legislations pertaining to security - Disaster Management techniques Overall Purpose/Objective Of the job - Responsible for ensuring adherence to defined safety and security guidelines for all operations with focus on specific geographic areas of the Centre Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) -

Responsible for safeguarding the Center from all fire related threats and ensure preparedness for any emergency situation. Be responsible for centrally coordinating and managing on a day to day basis. Frequently check fire and security systems for proper operation. Ensure compliance with established rules and regulations. Provide effective support to the team to enable them to use right equipment and in correct manner

Key Responsibilities: Operations/Property Management: Responsible to take active leadership in managing and upholding the Fire and Life Safety (FLS) in the Mall. Responsible for overseeing and managing Mall FLS functions as follows:- Fire Prevention Plan Fire Hazards Elimination FLS Systems inspection, testing and maintenance Fire Emergency Plan Ensure that the mall FLS systems comply with local fire safety codes and regulations and corresponding Government permits & certificates are secured. Ensure that mall FLS performance complies with the required Corporate Policy, standards and procedures. Plan and implement FLS systems inspection, testing and maintenance.. Establish Fire Prevention and Emergency Response & evacuation procedure. Ensuring that Fire and Life Safety training and drills are effectively implemented. Fire Safety Management Plan, organize, lead and control FLS program and initiatives Secure all the corresponding permits and certification from local Authorities. Complete and submit the required FLS report. Ensure smooth coordination and operation of all activities. Ensure that FLS activities are in compliance to Corporate Policy and FLS Manual or FLS standard. Fire Prevention Plan To establish and implement fire prevention plan to maintain high level of fire safety awareness in the mall. To establish Fire Safety training program for staff. To ensure that required safety training is implemented. Fire Hazards Elimination To establish fire safety inspection programs to eliminate, minimize and control potential sources of fire or fire hazards. To keep and update Fire Hazard Assessment Records. To monitor fire escape routes for any obstruction and shall report any violations in writing. FLS Systems inspection, testing and maintenance. Conduct the FLS System inspection, testing and maintenance (ITM) program that comply with the requirements of FLS Manual, conform to equipment manufacturers instruction, and the requirements of local Fire Authority. Ensure that complete inventory and documentation of FLS System and components are available and updated. To establish and update the Master ITM Plan outlining the over-all ITM activities, frequency and schedule. Implement them accordingly. Ensure that FLS system impairment procedures are executed effectively. Fire Emergency Plan To establish plan for response and communication in the event of fire emergency. To establish training plan for Emergency Response Team (ERT) to fight incipient fires. Establish Emergency evacuation procedures and set program to conduct fire drills. Establish procedure to account for all staff in the Assembly Area after emergency evacuation has been completed. Arrange for the Fire Authority to participate in training and fire drills. Maintaining records of all training, fire drill tests and recommendations for improvements. Hiring and management of outsourced agency Shortlisting and selection of outsourced agency by defining the scope of work, evaluating the technical capabilities of various agencies, plan for the overlap of agencies, etc. Provide inputs to the Chief Security Officer on the performance of the outsourced agency and propose action plans to address any issue/ concern, improve performance etc. Ensure timely goal setting, monitoring, review of performance parameters and feedback to team members including outsourced agency staff. Conduct regular discussions with the agency manager/ supervisor of the outsourced agencies to discuss the agencies performance, identify areas of improvement and prepare an action plan for the same. Daily briefing and reporting: Ensure timely preparation of various reports (incident/ observation report, daily, weekly, monthly, quarterly, half yearly and annual reports including checklists, etc.) for the functional operations. Receive daily reports from outsourced agency staff on last days operations (daily report, incident reports, kiosks report, key highlights, issues, etc.,) and discuss the same with the Chief Security Officer in case of any requirement. Supervise the operations of the fire team - sending of mass SMS, collation of various reports. Conduct surprise checks and audits of premises retailers to ensure the presence of fire safety and spreads the fire awareness by providing training to all the internal and outsourced staff. Ensure maintenance of all documents pertaining to functional operations in proper order (records, various reports, audit results, etc.) Trainings/ Drills Prepare training schedule for the various training programs at the Center and ensure delivery adherence (by ensuring timely communication, plan logistics, coordinating with outsourced agencies for delivery, if required, etc.). Conduct various Fire & safety drills (evacuation, fire, etc.) for the various special teams formed (Emergency Response Team, Fire Team, etc.) to enhance the preparedness of the center towards any exigency. Conduct special trainings for retailers, employees, outsourced staff, etc., to educate on basic fire safety aspects and awareness of safety procedures in case of any emergency. Inspection and Audit Provide assistance to the scheduled internal and external audits by preparing schedules, ensuring all documentation is in place and liaison with the internal and external auditors. Assist the General Manager Operations in reviewing the audit reports on the functional operations to identify areas of non-compliance and prepare action steps to address the same. Financial Responsibilities Support the Chief Security Officer in preparation of the Annual Security Plan in line with the Safety requirements with cost approximations. Provide inputs to the GM Ops& Chief Engineer for preparing the budget (both operational expenditure and capital expenditure requirements) for own area of operation. Monitor the expenses (both capital and operational expenditure) of the function against the assigned budget and ensure compliance Verify the invoices raised by the agencies before forwarding the same to finance and accounts department and ensure payment within defined timelines. Ensure proper documentation of all expenses incurred and follow the guidelines provided by the Finance & Accounts function to ensure compliance. Other General Responsibilities Conduct inspections to check that FLS standards are maintained during renovation. Maintain good relationship with Authorities. Endeavors to promote goodwill and create a pleasant atmosphere amongst fellow workers/officers Abides to rules, regulations and policies of the mall. Perform other tasks as assigned by the mall Be the first point of contact in any exigency situation and take immediate and appropriate action to address any major fire-related issue. Participate in daily morning meetings to discuss the plan for the day by other departments and its impact on fire operations to determine safety arrangements accordingly (need for additional staff, redeployment schedule, etc.). Responsible for making suitable safety arrangements in case of any events/promotions/ marketing initiative as informed by the Operations Head. Ensure availability and use of stipulated safety equipment and protective gear for all mall personnel, file indents for the same, as required. Ensure and supervise ERT and CR-ERT supervisor for proper audit and report of audit. Update to CSO and Chief Engineer for their information and action. Follow up with the engineering team to complete the pending work and rectify the fire related work.

Job Title Sr. Manager Operations Department / Division Operations External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) - Retailers Store Managers - Outsourced Agencies Facility Managers, Supervisors - Local municipal authorities/ government and other regulatory bodies - Vendors Minimum Qualification (i.e education, training etc.) - Graduate; Degree/ Diploma in Hotel Management or Business Management preferred Minimum Experience - 8 - 10 years of experience in Operations in similar / relevant industry; with at least 3 4 years in mall operations Special Skills/Attributes (required for performing the job effectively) - Sound Knowledge of Mall Management practices - Principles of building and maintaining retailer / customer relationship - Knowledge of business planning and budgeting Overall Purpose/Objective Of the job - Drives the overall operations of the mall by managing the retailers, customers, outsourced agen

Job Title General Manager – Operations Department / Division Operations External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) - Retailers – Business Development/ Sales Head, Store Managers - Outsourced Agencies - Local municipal authorities/ government and other regulatory bodies Minimum Qualification (i.e education, training etc.) - Graduate, MBA Minimum Experience - 15+years of retail industry experience in Operations Special Skills/Attributes (required for performing the job effectively) - Sound Knowledge of Mall Management practices - Principles of building and maintaining retailer / customer relationship - Knowledge of business planning and budgeting - Should possess good decision making and leadership skills Overall Purpose/Objective Of the job Responsible for the overall operations and maintenance of the property in order to provide customers with a comfortable environment and quality services and retailers with