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Cushman & Wakefield
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Manager - Administration

Manager - Administration

Cushman & Wakefield

7 - 12 years

4 - 8 Lacs

kolkata

Posted:4 hours ago| Platform:

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Skills Required

filing mis stationery administration management follow ups office administration housekeeping management housekeeping procurement cafeteria management first aid facility management guest house management general administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manager-Admin (Manager - Facility (Admin with tech knowledge with PMS & customer & client orientation- consulting background preferred)

Job Description

About the Role:

Always manage the occupants complaints.
Manning of helpdesk and answering to all service calls from occupants as per defined etiquettes.
Logging on the calls in the soft copy (on software online).
Acting on all the service calls by coordinating the service vendors and getting the requested work done.
Follow up on all pending complaints.
Manage & record Move in/Move out of residents as per defined guidelines/instructions.
Escalating the complaints received for repairs, cleaning, stationery and as stated by PM to the respective departments for early resolution.
To check back with complainant for closer of complaints reported by technicians, HK Staff or other agency for correctness.
Handling covid Management. (Procurement of material, Conduct Vaccination and RTPCR camps, Communication with residents on Covid and other medical help, Send covid tracker to all residents/Authority).
Meet the resident in case of any major complaint.
Proper upkeep of the records pertaining to service calls and response statements.
Provide MIS reports on daily/monthly basis.
Provide MMR, Newsletters on monthly basis.
To process Domestic help/drivers/Club membership cards.
Filling of all documents and files.
Proactively look for any deviations/defects and log such defects.
Maintain record of Club Bookings.
Handle queries related to Advertisement/Canopy.
Sending communication to all residents on E-Board.
Maintain record of emergency services Oxygen cylinders, first aid kit etc.
Taking residents satisfaction survey Monthly/quarterly.
Take round and maintain observation report and take follow ups on report.
Coordinate for GBM meetings and events.
Coordinate with various vendors/departments for Events.
Coordinate with software (MyGate) Admins for any query resolution.
Adherence of Management instructions.

About You:
Graduate Minimum Experience 7+ Years
Experience within the Facility industry Strong written and oral communication skills High attention to detail and the ability to operate in a fast-paced environment

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Cushman & Wakefield

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Manager - Administration