Hiring Sr. Customer Care Executives For US Voice Process in Gurugram

Dear Candidate,

The Wolrd's Biggest Biggest Hotel Chain

Job Location

Gurugram

Key Responsibilities

Customer Support Advisor

• Responding promptly to customer inquiries via voice support, ensuring a seamless experience for guests and hosts.
• Providing

  accurate and comprehensive information

  regarding Airb*bs products, services, and policies.
• Handling customer queries efficiently while

  maintaining high levels of satisfaction

  and a professional demeanor.
• Establishing

  positive relationships

  with customers through effective and empathetic communication.
• Documenting interactions

  accurately and thoroughly

  to ensure compliance and ease of resolution tracking.
• Escalating complex concerns to the relevant department when necessary to facilitate swift resolution.
• Upholding company policies, best practices, and service standards to maintain the quality of Airb*bs support services.
• Continuously staying updated on new products, service enhancements, and company policies to provide well-informed assistance.

customer-first

Preferred Candidate Profile

dedicated professionals

• Graduates & Undergraduates

  Both Can apply (Freshers & experienced professionals are welcome).

• Exceptional verbal and written communication skills

  in English, with the ability to articulate information clearly and effectively.
• A willingness to work in

  24/7 rotational shifts

  , including weekends and holidays, ensuring customers receive uninterrupted support.
• Strong problem-solving skills with a

  keen eye for detail

  and a solution-oriented approach.
• A

  customer-centric mindset

  , prioritizing customer needs and striving to exceed expectations.
• The ability to adapt to a fast-paced environment while maintaining professionalism and efficiency.

If you have a passion for helping people and enjoy working in an engaging and supportive atmosphere, this role will provide you with a fulfilling and rewarding career path.

Perks & Benefits

recognizing and rewarding

• Competitive Salary:

  An attractive annual package of

  upto 5.5 lakhs CTC

  , along with

  lucrative monthly incentives

  based on performance.

• Transportation Convenience:

  Enjoy company-provided cab services for both pickup and drop, ensuring stress-free commutes.

• Career Growth & Progression:

  Opportunity for

  Internal Job Promotions (IJP) after just six months

  , allowing you to progress within the organization based on your performance.

• A Dynamic & Inclusive Work Environment:

  Be part of a

  supportive team

  that values collaboration, learning, and professional development.

work culture that fosters growth, inclusivity, and employee satisfaction

Take the Next Step in Your Career!

elevate your career

For further details or to apply.

Contact/WhatsApp

HR Alka - 8368867827