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0.0 - 5.0 years

1 - 4 Lacs

mohali, chandigarh, zirakpur

Work from Office

Handle customers queries through chat and voice Maintain high customer satisfaction Identify and escalate issue when required Call/WhatsApp HR Shivakshi @7060788176 Required Candidate profile English Communication skills Rotational shifts UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! should be available for Face to Face interview Perks and benefits Cab facility 5 days working Great incentives!!

Posted 19 hours ago

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

**"Multiple Call Center Roles Available One Application, Many Options!** - Apply with JobShop and get connected to top BPO companies across Bangalore. Great pay, fast hiring, and career growth await! Please Call HR Adeeba - 7975182651 / 7975449212 JOB DESCRIPTION CUSTOMER SUPPORT JD Location : Manyata Tech Park / Bhartiya City / Whitefield / Brookfield / BTM / Bommanahalli Role : International Customer Support Voice Process Shifts : Night Shifts (US/UK) | 2 Days Off | Work from Office Salary : 4 LPA to 6 LPA Please Call HR Adeeba - 7975182651 / 7975449212 Responsibilities : Handle inbound/outbound calls from international customers. Provide resolutions for product or service-related queries. Maintain customer satisfaction through professional support. Document every interaction in CRM tools with accuracy. Who Can Apply : Freshers with good English communication. Graduates / Undergraduates (with or without experience). Willing to work in rotational shifts & weekends. Please Call HR Adeeba - 7975182651 / 7975449212

Posted 19 hours ago

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

**"Multiple Call Center Roles Available One Application, Many Options!** - Apply with JobShop and get connected to top BPO companies across Bangalore. Great pay, fast hiring, and career growth await! Please Call HR Fardeen - 9110652500 / 9964080000 JOB DESCRIPTION CUSTOMER SUPPORT JD Location : Manyata Tech Park / Bhartiya City / Whitefield / Brookfield / BTM / Bommanahalli Role : International Customer Support Voice Process Shifts : Night Shifts (US/UK) | 2 Days Off | Work from Office Salary : 4 LPA to 6 LPA Please Call HR Fardeen - 9110652500 / 9964080000 Responsibilities : Handle inbound/outbound calls from international customers. Provide resolutions for product or service-related queries. Maintain customer satisfaction through professional support. Document every interaction in CRM tools with accuracy. Who Can Apply : Freshers with good English communication. Graduates / Undergraduates (with or without experience). Willing to work in rotational shifts & weekends. Please Call HR Fardeen - 9110652500 / 9964080000

Posted 23 hours ago

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

**"Multiple Call Center Roles Available One Application, Many Options!** - Apply with JobShop and get connected to top BPO companies across Bangalore. Great pay, fast hiring, and career growth await! Please Call HR Muskan - 9380976296 / 9964080000 JOB DESCRIPTION CUSTOMER SUPPORT JD Location : Manyata Tech Park / Bhartiya City / Whitefield / Brookfield / BTM / Bommanahalli Role : International Customer Support Voice Process Shifts : Night Shifts (US/UK) | 2 Days Off | Work from Office Salary : 4 LPA to 6 LPA Please Call HR Muskan - 9380976296 / 9964080000 Responsibilities : Handle inbound/outbound calls from international customers. Provide resolutions for product or service-related queries. Maintain customer satisfaction through professional support. Document every interaction in CRM tools with accuracy. Who Can Apply : Freshers with good English communication. Graduates / Undergraduates (with or without experience). Willing to work in rotational shifts & weekends. Please Call HR Muskan - 9380976296 / 9964080000

Posted 23 hours ago

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

**"Multiple Call Center Roles Available One Application, Many Options!** - Apply with JobShop and get connected to top BPO companies across Bangalore. Great pay, fast hiring, and career growth await! Please Call HR Ameen - 9538429000 / 9964080000 JOB DESCRIPTION CUSTOMER SUPPORT JD Location : Manyata Tech Park / Bhartiya City / Whitefield / Brookfield / BTM / Bommanahalli Role : International Customer Support Voice Process Shifts : Night Shifts (US/UK) | 2 Days Off | Work from Office Salary : 4 LPA to 6 LPA Please Call HR Ameen - 9538429000 / 9964080000 Responsibilities : Handle inbound/outbound calls from international customers. Provide resolutions for product or service-related queries. Maintain customer satisfaction through professional support. Document every interaction in CRM tools with accuracy. Who Can Apply : Freshers with good English communication. Graduates / Undergraduates (with or without experience). Willing to work in rotational shifts & weekends. Please Call HR Ameen - 9538429000 / 9964080000

Posted 23 hours ago

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0.0 - 5.0 years

3 - 5 Lacs

gurugram

Work from Office

Hiring for World's Biggest Telecom's Elite support team Role & Responsibilities: *Handle customer queries via call *Resolve issues & upsell smartly *Excellent English & persuasion skills a must *Boost your career with a global telecom leader! Required Candidate profile Eligibility: > Grad Freshers and UG Experienced can apply > Salary upto 33K In hand and upto 10K Incentives HR Shila - 9311974917 (Call/Whatsapp)

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

**"Multiple Call Center Roles Available One Application, Many Options!** - Apply with JobShop and get connected to top BPO companies across Bangalore. Great pay, fast hiring, and career growth await! Please Call HR Ambika - 9110657487 / 9964080000 JOB DESCRIPTION CUSTOMER SUPPORT JD Location : Manyata Tech Park / Bhartiya City / Whitefield / Brookfield / BTM / Bommanahalli Role : International Customer Support Voice Process Shifts : Night Shifts (US/UK) | 2 Days Off | Work from Office Salary : 4 LPA to 6 LPA Responsibilities : Handle inbound/outbound calls from international customers. Provide resolutions for product or service-related queries. Maintain customer satisfaction through professional support. Document every interaction in CRM tools with accuracy. Who Can Apply : Freshers with good English communication. Graduates / Undergraduates (with or without experience). Willing to work in rotational shifts & weekends. Please Call HR Ambika - 9110657487 / 9964080000

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

**"Find Your Dream Call Center Job with JobShop!** - Discover multiple job openings in one place! JobShop, Indias largest BPO recruitment company, is hiring for voice and non-voice roles. - Great opportunities for freshers and experienced candidates alike. Dont miss out apply today! Health Care Job Details: Hiring Now: Customer & Technical Support Executives International BPO Are you ready to elevate your career in customer or technical support with one of Bangalores leading BPO companies? Join us now and become part of a high-performing international support team! Open Roles: Customer Support Executive (Voice/Chat) Technical Support Executive (Voice/Chat) Work Locations: Choose your preferred location from top tech hubs in Bangalore: Manyata Tech Park Whitefield Brookfield Marathahalli Electronic City BTM Layout Work Mode: Work from Office Shifts: Rotational Shifts (including night shifts) Eligibility & Requirements: Qualification: Graduate (mandatory) Experience: Freshers with excellent English can apply; prior BPO experience is a plus Communication: Excellent verbal and written communication in English is essential Skills: Problem-solving and active listening Technical troubleshooting (for tech support roles) Customer-centric approach Salary & Benefits: CTC: 5 6 LPA (Based on role, experience & interview performance) Additional Benefits: Performance-based Incentives Growth Opportunities & Internal Job Transfers Cab Facilities (as per company policy) Paid Training & Skill Development For More Details Call HR Adeeba On-7975182651 / 9964080000 or visit Our Website Which is jobshop.ai to explore other open positions with us ****PLEASE DO REFER YOUR FRIENDS****

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0.0 - 5.0 years

2 - 4 Lacs

mohali, chandigarh, kharar

Work from Office

WALK-IN INTERVIEW ONLY WORK FROM OFFICE Handle customers queries through chat and voice Maintain high customer satisfaction Identify and escalate issue when required Call/WhatsApp HR Mahima @8954771188 Required Candidate profile Excellent English Communication skills Rotational shifts UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! should be available for Face to Face interview

Posted 2 days ago

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

**"Multiple Call Center Roles Available One Application, Many Options!** - Apply with JobShop and get connected to top BPO companies across Bangalore. Great pay, fast hiring, and career growth await! Please Call HR Alam 7026174000 JOB DESCRIPTION CUSTOMER SUPPORT JD Location : Manyata Tech Park / Bhartiya City / Whitefield / Brookfield / BTM / Bommanahalli Role : International Customer Support Voice Process Shifts : Night Shifts (US/UK) | 2 Days Off | Work from Office Salary : 4 LPA to 6 LPA Responsibilities : Handle inbound/outbound calls from international customers. Provide resolutions for product or service-related queries. Maintain customer satisfaction through professional support. Document every interaction in CRM tools with accuracy. Who Can Apply : Freshers with good English communication. Graduates / Undergraduates (with or without experience). Willing to work in rotational shifts & weekends. Please Call HR Alam 7026174000

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

**"Step into a Bright Future with JobShop Multiple Call Center Openings!"** - Looking for a place to start or advance your career? JobShop offers more than just a job; we provide a pathway to success. With multiple call center openings across Bangalores top BPOs, youll find the perfect role suited to your skills and ambitions. Freshers, start with us, and experienced pros, discover new growth! - Apply today with JobShop and unlock many opportunities under one roof! Health Care Job Details: Hiring Now: Customer & Technical Support Executives International BPO Are you ready to elevate your career in customer or technical support with one of Bangalores leading BPO companies? Join us now and become part of a high-performing international support team! Open Roles: Customer Support Executive (Voice/Chat) Technical Support Executive (Voice/Chat) Work Locations: Choose your preferred location from top tech hubs in Bangalore: Manyata Tech Park Whitefield Brookfield Marathahalli Electronic City BTM Layout Work Mode: Work from Office Shifts: Rotational Shifts (including night shifts) Eligibility & Requirements: Qualification: Graduate (mandatory) Experience: Freshers with excellent English can apply; prior BPO experience is a plus Communication: Excellent verbal and written communication in English is essential Skills: Problem-solving and active listening Technical troubleshooting (for tech support roles) Customer-centric approach Salary & Benefits: CTC: 5 6 LPA (Based on role, experience & interview performance) Additional Benefits: Performance-based Incentives Growth Opportunities & Internal Job Transfers Cab Facilities (as per company policy) Paid Training & Skill Development For More Details Call HR Zaiba On -9036246000 / 9964080000 or visit Our Website Which is jobshop.ai to explore other open positions with us

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0.0 - 5.0 years

1 - 4 Lacs

mohali

Work from Office

Answer customer queries promptly Resolve complaints and technical issues Maintain customer interaction records Ensure customer satisfaction through follow-ups Call/WhatsApp HR Manvi @7900814086 Required Candidate profile Excellent English Communication skills Rotational shifts (24*7) - 9 hrs UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! Face to Face interview Perks and benefits Cab facility PF Incentives

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0.0 - 5.0 years

2 - 3 Lacs

bengaluru

Work from Office

John'sfemalesFreshersJob description Roles and Responsibilities Helping the customers solve their queries over calls. Providing proper solutions and ensuring utmost customer satisfaction. Preferred candidate profile: immediate joiners Salient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM) 6 working days working and 1 day rotational off. CTC: 25K Education & Experience Qualifications for Multiple Requirements Diploma/Graduate Fresher can also apply Good Communication & Interpersonal Skills. English + Hindi is mandatory Mode of work: Work from Office Address: 41, St Johns Rd., Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042 Google Map Link: https://goo.gl/maps/uu2BmhVF2cES2SKd7 Candidates can also walk in directly by mentioning Naukri as a reference. Contact Person: Bala -: 9148813839

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0.0 - 5.0 years

1 - 4 Lacs

mohali, chandigarh, kharar

Work from Office

WALK-IN INTERVIEW ONLY WORK FROM OFFICE Handle customers queries through chat and voice Maintain high customer satisfaction Identify and escalate issue when required Call/WhatsApp HR Vansh@9084770036 Required Candidate profile English Communication skills Rotational shifts UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! should be available for Face to Face interview Perks and benefits 5 Days working Cab facillity Great Incentives!!

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

**"Multiple Call Center Roles Available One Application, Many Options!** - Apply with JobShop and get connected to top BPO companies across Bangalore. Great pay, fast hiring, and career growth await! Please Call HR Jyoti - 9110662600 / 9964080000 JOB DESCRIPTION CUSTOMER SUPPORT JD Location : Manyata Tech Park / Bhartiya City / Whitefield / Brookfield / BTM / Bommanahalli Role : International Customer Support Voice Process Shifts : Night Shifts (US/UK) | 2 Days Off | Work from Office Salary : 4 LPA to 6 LPA Responsibilities : Handle inbound/outbound calls from international customers. Provide resolutions for product or service-related queries. Maintain customer satisfaction through professional support. Document every interaction in CRM tools with accuracy. Who Can Apply : Freshers with good English communication. Graduates / Undergraduates (with or without experience). Willing to work in rotational shifts & weekends. Please Call HR Jyoti - 9110662600 / 9964080000

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

**"Multiple Call Center Roles Available One Application, Many Options!** - Apply with JobShop and get connected to top BPO companies across Bangalore. Great pay, fast hiring, and career growth await! Please Call HR Zaan - 6360065418 / 9964080000 JOB DESCRIPTION CUSTOMER SUPPORT JD Location : Manyata Tech Park / Bhartiya City / Whitefield / Brookfield / BTM / Bommanahalli Role : International Customer Support Voice Process Shifts : Night Shifts (US/UK) | 2 Days Off | Work from Office Salary : 4 LPA to 6 LPA Responsibilities : Handle inbound/outbound calls from international customers. Provide resolutions for product or service-related queries. Maintain customer satisfaction through professional support. Document every interaction in CRM tools with accuracy. Who Can Apply : Freshers with good English communication. Graduates / Undergraduates (with or without experience). Willing to work in rotational shifts & weekends. Please Call HR Zaan - 6360065418 / 9964080000

Posted 3 days ago

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

**"Multiple Call Center Roles Available One Application, Many Options!** - Apply with JobShop and get connected to top BPO companies across Bangalore. Great pay, fast hiring, and career growth await! Please Call HR Ameen - 9538429000 / 9964080000 JOB DESCRIPTION CUSTOMER SUPPORT JD Location : Manyata Tech Park / Bhartiya City / Whitefield / Brookfield / BTM / Bommanahalli Role : International Customer Support Voice Process Shifts : Night Shifts (US/UK) | 2 Days Off | Work from Office Salary : 4 LPA to 6 LPA Please Call HR Ameen - 9538429000 / 9964080000 Responsibilities : Handle inbound/outbound calls from international customers. Provide resolutions for product or service-related queries. Maintain customer satisfaction through professional support. Document every interaction in CRM tools with accuracy. Who Can Apply : Freshers with good English communication. Graduates / Undergraduates (with or without experience). Willing to work in rotational shifts & weekends. Please Call HR Ameen - 9538429000 / 9964080000

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

**"Multiple Call Center Roles Available One Application, Many Options!** - Apply with JobShop and get connected to top BPO companies across Bangalore. Great pay, fast hiring, and career growth await! Please Call HR Sara - 6360065554 JOB DESCRIPTION CUSTOMER SUPPORT Location : Manyata Tech Park / Bhartiya City / Whitefield / Brookfield / BTM / Bommanahalli Role : International Customer Support Voice Process Shifts : Night Shifts (US/UK) | 2 Days Off | Work from Office Salary : 4 LPA to 6 LPA Responsibilities : Handle inbound/outbound calls from international customers. Provide resolutions for product or service-related queries. Maintain customer satisfaction through professional support. Document every interaction in CRM tools with accuracy. Who Can Apply : Freshers with good English communication. Graduates / Undergraduates (with or without experience). Willing to work in rotational shifts & weekends. Please Call HR Sara - 6360065554

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5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As an ICAAP and CCR Stress testing at Barclays, you will play a crucial role in analyzing the banks wholesale credit and counterparty credit risk profile, as well as internal capital assessment. You will work collaboratively with Treasury and Capital Management, Trading, and Banking teams to understand the risks associated with wholesale credit risk (WCR), derivatives, and financing transactions. **Key Responsibilities:** - Develop and maintain stress testing models and methodologies for different credit portfolio segments. - Design and execute stress testing scenarios incorporating macroeconomic factors, industry trends, and portfolio-specific risks. - Analyze the efficiency of capital allocation across different business lines and products. - Interpret stress test results, including forecasting expected credit losses, risk-weighted assets, and capital needs. - Manage and analyze large datasets relevant to credit risk and stress testing. **Qualifications Required:** - Strong track record in risk management. - Detailed understanding of CCR and WCR models (EEPE, PFE, RWA, LGD, EAD, and Economic Capital) and capital calculations. - Knowledge of Financial Markets, Wholesale Credit, Derivative Products, and strong analytical skills with high attention to detail. - Experience with large and complex data structures and stress testing methodologies. - Related professional qualifications (e.g. FRM, CFA, CQF). - Bachelor's degree in Finance, Engineering, or a Mathematical/Quantitative related field. - Regulatory knowledge (CRR, PRA, EBA). - Familiarity with econometrics methods used in risk modelling. The purpose of your role is to assess the capital requirements of the bank's credit portfolio under various economic and risk scenarios, and to design and execute stress testing exercises to measure the potential impact of adverse events on the bank's credit losses, risk-weighted assets, and capital adequacy. In addition to your technical responsibilities, you are expected to advise, influence decision-making, contribute to policy development, and ensure operational effectiveness. Collaborate closely with other functions/business divisions, and lead a team in performing complex tasks while setting objectives and coaching employees towards achieving those objectives. All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.,

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

Job Description: Join a Leading UK Banking Voice Support Process! Work with one of the top MNCs in a dynamic international BPO role based at Manyata Tech Park, Bangalore. Call HR Sara On 6360065554 Role: International Voice Process Shift: UK / US Shifts 2 Consecutive Week Offs Salary: Freshers: 27,000 Take Home + Incentives Experienced: 38,000 Take Home + Performance Bonus Who Can Apply: Freshers or Experienced candidates Excellent English communication skills Immediate joiners preferred Graduates / Undergraduates can apply Perks: Easy 2 Rounds of Interview Great Work Culture & International Exposure On-the-spot offer for selected candidates! Location: Manyata Tech Park, Bangalore Call HR Sara On 6360065554

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

Work from Office

**"Multiple Call Center Roles Available One Application, Many Options!** - Apply with JobShop and get connected to top BPO companies across Bangalore. Great pay, fast hiring, and career growth await! Please Call HR Sara - 6360065554 JOB DESCRIPTION CUSTOMER SUPPORT JD Location : Manyata Tech Park / Bhartiya City / Whitefield / Brookfield / BTM / Bommanahalli Role : International Customer Support Voice Process Shifts : Night Shifts (US/UK) | 2 Days Off | Work from Office Salary : 4 LPA to 6 LPA Responsibilities : Handle inbound/outbound calls from international customers. Provide resolutions for product or service-related queries. Maintain customer satisfaction through professional support. Document every interaction in CRM tools with accuracy. Who Can Apply : Freshers with good English communication. Graduates / Undergraduates (with or without experience). Willing to work in rotational shifts & weekends. Please Call HR Sara - 6360065554

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15.0 - 20.0 years

18 - 20 Lacs

shillong

Work from Office

Production Management Lead the daily operations of kiln, raw mill, cement mill, and coal mill to achieve production targets. Prepare and implement monthly and annual production plans aligned with business goals. Monitor equipment performance and ensure maximum equipment utilization with minimal downtime. 2. Process Optimization Optimize process parameters to improve productivity and reduce energy and fuel consumption. Conduct regular process audits, identify inefficiencies, and implement corrective actions. Collaborate with R&D, Quality, and Maintenance teams to introduce process improvements and upgrades. 3. Quality Assurance Ensure that the product meets the required quality standards (BIS/ASTM/EN). Coordinate with the Quality Control department for raw mix design, clinker quality, and cement fineness. Minimize process deviations and improve product consistency. 4. Cost Efficiency Monitor and control specific heat and power consumption. Identify areas for cost reduction without compromising on quality or safety. Manage material balance, fuel consumption, and raw mix proportions effectively. 5. Safety & Environment Compliance Ensure that all operations comply with health, safety, and environmental standards. Promote and implement safety practices across all production areas. Conduct risk assessments and participate in safety audits and incident investigations. 6. Leadership & Team Management Lead and mentor a team of CCR operators, shift engineers, and process engineers. Conduct regular training programs to upgrade team skills and knowledge. Promote a performance-driven culture with a focus on continuous improvement. 7. Reporting & Documentation Maintain daily, monthly, and annual reports on production, fuel consumption, and process performance. Provide data and analysis to senior management for strategic decision-making. Ensure timely submission of reports to regulatory bodies, if applicable.

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0.0 - 5.0 years

2 - 4 Lacs

mohali, chandigarh, kharar

Work from Office

International Voice/ Non-voice roles for Freshers/Experienced both. # Handle queries with accuracy and efficiency # Maintain high customer satisfaction # Identify and escalate issues when required Call/ WhatsApp - HR Priyanka @ 7037375529 Required Candidate profile Excellent English Communication skills Rotational shifts (24*7) - 9 hrs UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! Face to Face interview in Mohali Perks and benefits Unlimited incentives Rotational shifts Cabs EPF

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0.0 - 1.0 years

2 - 3 Lacs

pune

Work from Office

AM Infoweb is a leading Health Information Management Outsourcing company, with state-of-the-art offices in India and the United States. We have partnered with many companies in the past and have helped them save millions through our seamless outsourcing, top-notch services, and efficient offshoring. With a world-class team of highly trained medico-legal professionals, we at AM Infoweb address all our client's problems while supporting their overall business operations. We help our clients to minimize operational and capital costs, recover investments quickly with high ROI, boost end-customer satisfaction, and increase productivity by leveraging the staff, processes, and technology, making us one of the most sought-after outsourcing partners around the globe. How to apply: Connect on whatsapp/call on: 9049089540 Email: shifa.pathan@aminfoweb.co.in Shifts timing 6:00 PM - 3:00 AM 6:30 PM - 3:30 AM 7:30 PM - 4:30 AM 8:00 PM - 5:00 AM Saturday Sunday Off. Company Info Address: OFFICE NO. 3A, BUILDING 3, 7th FLOOR CEREBRUM IT PARK, KALYANI NAGAR, PUNE , PUNE, Maharashtra, India

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0.0 - 5.0 years

2 - 5 Lacs

noida, faridabad, delhi / ncr

Work from Office

TOP 1 MNC, located at Gurgaon is hiring for 600+ candidates for the Voice & Chat process. Location : DLF Phase 3 / Udyog Vihar (Gurgaon) Voice & Chat Processes are available. Discuss with the recruiter as per your preference. Chat Process ----------------------- Freshers = 15K inhand Experienced = Upto 31K Inhand Voice Process ------------------------ Freshers = 20 -30K inhand Experienced = 24 to 45K inhand Should be okay for International shifts. Both side cabs are available Sat & Sun are fixed off Should have excellent communication skills CONTACT IMMEDIATELY Senior HR Ranjan - 8586942554 Mail id : ranjansahakne3@gmail.com NO CHARGES

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Exploring CCR Jobs in India

The Customer Care Representative (CCR) job market in India is experiencing significant growth with the increasing demand for customer service professionals across various industries. CCR roles involve handling customer inquiries, resolving complaints, and providing excellent service to ensure customer satisfaction.

Top Hiring Locations in India

  1. Delhi
  2. Mumbai
  3. Bangalore
  4. Hyderabad
  5. Chennai

These cities are known for their booming job markets and have a high demand for skilled CCR professionals.

Average Salary Range

The average salary range for CCR professionals in India varies based on experience levels: - Entry-level: INR 2-3 lakhs per annum - Mid-level: INR 4-6 lakhs per annum - Experienced: INR 7-10 lakhs per annum

Career Path

The career progression in the CCR field typically involves moving from roles like Customer Care Executive to Team Leader, and eventually to Customer Service Manager. With experience and additional training, professionals can advance to higher managerial positions within customer service departments.

Related Skills

In addition to strong communication and problem-solving skills, CCR professionals are often expected to have knowledge of CRM software, email etiquette, and conflict resolution techniques. Multilingual abilities can also be beneficial in this role.

Interview Questions

  • What do you think is the most important quality for a customer care representative to possess? (basic)
  • How do you handle irate customers over the phone? (medium)
  • Can you give an example of a time when you went above and beyond to satisfy a customer? (medium)
  • How do you stay motivated during challenging situations at work? (basic)
  • Describe a time when you had to deal with a difficult coworker. How did you handle it? (medium)
  • What strategies do you use to prioritize and manage your workload effectively? (basic)
  • Have you ever had to explain a complex technical issue to a non-technical customer? How did you approach it? (medium)
  • How do you handle confidential customer information in accordance with data protection regulations? (basic)
  • What do you find most rewarding about working in customer service? (basic)
  • Describe a situation where you had to de-escalate a tense customer interaction. (medium)
  • How do you ensure that you are providing accurate information to customers? (basic)
  • Can you give an example of a time when you had to collaborate with a team to solve a customer issue? (medium)
  • How do you handle stress and pressure in a fast-paced customer service environment? (medium)
  • What steps would you take to improve customer satisfaction ratings for a struggling product or service? (medium)
  • How do you approach training new team members in customer service best practices? (medium)
  • What methods do you use to gather customer feedback and suggestions for improvement? (basic)
  • Describe a customer service success story that you are particularly proud of. (medium)
  • How do you handle situations where you cannot immediately provide a solution to a customer's problem? (medium)
  • What do you see as the biggest challenge facing customer service professionals today? (medium)
  • How do you adapt your communication style when interacting with customers from diverse backgrounds? (medium)
  • Can you provide an example of a time when you had to handle multiple customer inquiries simultaneously? (basic)
  • How do you ensure that you are up to date with product knowledge and company policies in your role? (basic)
  • Describe a time when you had to deliver difficult news to a customer. How did you approach the situation? (medium)
  • How do you handle situations where a customer is dissatisfied despite your efforts to resolve their issue? (medium)
  • How would you handle a situation where a customer's request goes against company policy? (advanced)

Closing Remark

As you prepare for interviews for CCR roles in India, remember to highlight your customer service skills, problem-solving abilities, and dedication to providing excellent service. With the right preparation and confidence, you can showcase your expertise and secure a rewarding career in the customer care field. Good luck!

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