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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Job Role: We are seeking enthusiastic and motivated individuals to join our team as Amazon International Voice Process Associates at Alorica. As a part of the customer service team, you will be the voice behind the Amazon brand, providing exceptional service to customers across various platforms. The role involves handling inbound calls, resolving queries, and delivering an outstanding customer experience. Shift Timing: This is a 24/7 voice process role, so candidates must be open to working in rotational shifts, including night shifts. Qualification: 10th or Any Graduate Salary: Fresher 18 to 22 Take Home + 4K Night Shift Allowance + Incentives Experience 25 to 30 Take Home + 4K Night Shift Allowance + Incentives Benefits: Night Shift Allowance One way cab ( Travel Allowance ) etc Location: Bhartiya Tech City Belendur Pri Tech For More Details Please Call SK Anisul-7996177000 / 9964080000 or visit jobshop.ai to explore other open positions with us

Posted 6 days ago

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Job Role: We are seeking enthusiastic and motivated individuals to join our team as Amazon International Voice Process Associates at Alorica. As a part of the customer service team, you will be the voice behind the Amazon brand, providing exceptional service to customers across various platforms. The role involves handling inbound calls, resolving queries, and delivering an outstanding customer experience. For More Details Please Call Sara on 6360065554 or 9964080000 or visit jobshop.ai to explore other open positions with us Shift Timing: This is a 24/7 voice process role, so candidates must be open to working in rotational shifts, including night shifts. Qualification: 10th or Any Graduate Salary: Fresher 18 to 22 Take Home + 4K Night Shift Allowance + Incentives Experience 25 to 30 Take Home + 4K Night Shift Allowance + Incentives Benefits: Night Shift Allowance One way cab ( Travel Allowance ) etc Location: Bhartiya Tech City Belendur Pri Tech For More Details Please Call Sara on 6360065554 or 9964080000 or visit jobshop.ai to explore other open positions with us

Posted 1 week ago

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Job Role: We are seeking enthusiastic and motivated individuals to join our team as Amazon International Voice Process Associates at Alorica. As a part of the customer service team, you will be the voice behind the Amazon brand, providing exceptional service to customers across various platforms. The role involves handling inbound calls, resolving queries, and delivering an outstanding customer experience. For More Details Please Call Ambika on 9110657487 or 9964080000 or visit jobshop.ai to explore other open positions with us Shift Timing: This is a 24/7 voice process role, so candidates must be open to working in rotational shifts, including night shifts. Qualification: 10th or Any Graduate Salary: Fresher 18 to 22 Take Home + 4K Night Shift Allowance + Incentives Experience 25 to 30 Take Home + 4K Night Shift Allowance + Incentives Benefits: Night Shift Allowance One way cab ( Travel Allowance ) etc For More Details Please Call Ambika on 9110657487 or 9964080000 or visit jobshop.ai to explore other open positions with us

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0.0 - 3.0 years

3 - 4 Lacs

Gurugram, Delhi / NCR

Work from Office

Hiring for TOP MNC in Gurugram location 05 days working Hiring For Captive unit -3.80 LPA Gurugram Grad/ UG's/ B.Tech / B.E. - freshers can apply 24/7 Shift cabs Call - Himanshu 9289877542

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Job Role: We are seeking enthusiastic and motivated individuals to join our team as Amazon International Voice Process Associates at Alorica. As a part of the customer service team, you will be the voice behind the Amazon brand, providing exceptional service to customers across various platforms. The role involves handling inbound calls, resolving queries, and delivering an outstanding customer experience. For More Details Please Call Ambika on 9110657487 or 9964080000 or visit jobshop.ai to explore other open positions with us Shift Timing: This is a 24/7 voice process role, so candidates must be open to working in rotational shifts, including night shifts. Qualification: 10th or Any Graduate Salary: Fresher 18 to 22 Take Home + 4K Night Shift Allowance + Incentives Experience 25 to 30 Take Home + 4K Night Shift Allowance + Incentives Benefits: Night Shift Allowance One way cab ( Travel Allowance ) etc For More Details Please Call Ambika on 9110657487 or 9964080000 or visit jobshop.ai to explore other open positions with us

Posted 1 week ago

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1.0 - 6.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Hiring for Telesales Officer (Insurance domain) Work from office Branch: BTM Layout, Bengaluru Details : Shift: 9 Hours (Day) Experience: Min 6 months experience preferred (Freshers can also apply) Salary: Freshers: Up to 19k CTC, Experience: Up to 28k CTC Roles and Responsibilities As a Telesales Executive, your primary responsibility will be to connect with potential customers via phone calls and educate them about our insurance products. You will play a pivotal role in building relationships with customer, assessing their insurance needs, and providing tailored insurance solutions. Excellent communication and interpersonal skills. Ability to explain complex information in a clear and understandable manner. Knowledge of insurance products and services is a plus. C all HR Aiswarya: 7972173667 to schedule your interviews. ** ALL INTERVIEWS Walk IN **

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Job Role: We are seeking enthusiastic and motivated individuals to join our team as Amazon International Voice Process Associates at Alorica. As a part of the customer service team, you will be the voice behind the Amazon brand, providing exceptional service to customers across various platforms. The role involves handling inbound calls, resolving queries, and delivering an outstanding customer experience. Shift Timing: This is a 24/7 voice process role, so candidates must be open to working in rotational shifts, including night shifts. Qualification: 10th or Any Graduate Salary: Fresher 18 to 22 Take Home + 4K Night Shift Allowance + Incentives Experience 25 to 30 Take Home + 4K Night Shift Allowance + Incentives Benefits: Night Shift Allowance One way cab ( Travel Allowance ) etc For More Details Please Call HR Naim On- 7406686000- or 9964080000 or visit jobshop.ai to explore other open positions with us

Posted 1 week ago

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Job description **"Find Your Perfect Call Center Role with JobShop Bangalores Top BPO Jobs!"** - Ready to work with the best? JobShop is here to help! As Indias largest BPO recruitment company, we connect freshers and experienced professionals to leading call center jobs in Bangalore. Get quick placement, a competitive salary, and fantastic growth potential. - With JobShop, you apply once and gain access to multiple roles in the industrys top companies. Why wait? Apply now and join the best in BPO! Job Details: Process: - International Voice Process Work Location: Manyata Tech Park, Bangalore Work Mode: Work from Office Work Schedule: 5 Days Working | 2 Rotational Days Off Shift Timings: Night Shift Transport Facility: 1-Way Cab Provided Salary & Compensation: Freshers: Up to 3.5 LPA Experienced: Up to 5 LPA (Based on experience and skill set) Additional Benefits: Competitive salary, incentives, and growth opportunities Candidate Requirements: Education: Open to Graduates & Undergraduates Experience: Freshers are welcome to apply! Candidates with prior experience in an International Voice Process, Customer Support, or Sales will have an advantage. Skills: Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Work Flexibility: Comfortable working in rotational shifts (Night Shifts included) This is a fantastic opportunity to work with a global company, gain international exposure, and enhance your customer support skills! Apply Now & Start Your Career with Falcon - International Voice Process! For More Details Call HR Ameena-8095524000 / 9964080000 or visit jobshop.ai to explore other open positions with us

Posted 1 week ago

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice For Technical & Customer Support SAlary Upto 6 LPA Call HR Jotishwari On 9110662600Or 9964080000 Job description We have opportunity for International voice proces _Night shift_ Technica Support Interested candidate Call HR Jotishwari On 9110662600Or 9964080000 We have opening for Customer service and Technical support Candidate should be with Good to Excellent communication Candidate with International voice experience can apply Fresher can apply -Need good to Excellent Communication Interested candidate Call HR Jotishwari On 9110662600Or 9964080000 visit jobshop.ai to explore other open positions with us

Posted 1 week ago

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Job Role: We are seeking enthusiastic and motivated individuals to join our team as Amazon International Voice Process Associates at Alorica. As a part of the customer service team, you will be the voice behind the Amazon brand, providing exceptional service to customers across various platforms. The role involves handling inbound calls, resolving queries, and delivering an outstanding customer experience. For More Details Please Call Ambika on 9110657487 or 9964080000 or visit jobshop.ai to explore other open positions with us Shift Timing: This is a 24/7 voice process role, so candidates must be open to working in rotational shifts, including night shifts. Qualification: 10th or Any Graduate Salary: Fresher 18 to 22 Take Home + 4K Night Shift Allowance + Incentives Experience 25 to 30 Take Home + 4K Night Shift Allowance + Incentives Benefits: Night Shift Allowance One way cab ( Travel Allowance ) etc For More Details Please Call Ambika on 9110657487 or 9964080000 or visit jobshop.ai to explore other open positions with us

Posted 1 week ago

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice For Technical & Customer Support SAlary Upto 6 LPA Call HR Neha 7975182408 Or 9964080000 Job description We have opportunity for International voice proces _Night shift_ Technica Support Interested candidate Call HR Adeeba On 7975182651 Or 9964080000 We have opening for Customer service and Technical support Candidate should be with Good to Excellent communication Candidate with International voice experience can apply Fresher can apply -Need good to Excellent Communication Call HR Neha 7975182408 Or 9964080000 visit jobshop.ai to explore other open positions with us

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1.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Sebamed India is a leading skincare brand that offers dermatologist-recommended products formulated with a pH of 5.5 to support the skin's natural protective barrier. As part of the global Sebamed brand, which originated in Germany over 50 years ago, Sebamed India provides a range of personal care products for skin, hair, and baby care. https://www.sebamedindia.com/ Job description TSM-MT-Bangalore Location We have openings for the TSM-Modern Trade for the Brand-Sebamed for Bangalore Location. Work Location: Bangalore Candidates from Pharma, FMCG(Personal & Beauty care products) OTC, Personal & Beauty care Industry only please apply. Age not more than 32 years Detailed Responsibilities : Business Objectives : 1. To achieve volume and value objectives of the assigned territory within budget, time and policy parameters through efficient control of the network under charge 2. Executing the agreed strategic alliances with key outlets - Timely implementation and follow-ups for monthly activity/ promotions specific to outlet and chain. - Liasoning with Merchandising team for branding activities at stores 3. Operating all Schemes & Promotional Activities (Marketing & Sales) as per prior approvals and discussed during the monthly review meetings 4. Responsible for Controlling Dominant shelf space at the stores. 5. Managing health of distributor channel on a monthly basis 6. Assisting the Area Sales Manager at Sales forecasting Brand and SKU wise while looking at the Market Potential. 7. Training & Development of distributor sales team, providing timely feedback in the market & through monthly review and meetings.

Posted 1 week ago

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice For Technical & Customer Support SAlary Upto 6 LPA Call HR Zaan On 6360065418 Or 9964080000 Job description We have opportunity for International voice proces _Night shift_ Technica Support Interested candidate Call HR Zaan On 6360065418 Or 9964080000 We have opening for Customer service and Technical support Candidate should be with Good to Excellent communication Candidate with International voice experience can apply Fresher can apply -Need good to Excellent Communication Call HR Zaan On 6360065418 Or 9964080000 visit jobshop.ai to explore other open positions with us

Posted 1 week ago

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice For Technical & Customer Support SAlary Upto 6 LPA Call HR Jotishwari On 9110662600Or 9964080000 Job description We have opportunity for International voice proces _Night shift_ Technica Support Interested candidate Call HR Jotishwari On 9110662600Or 9964080000 We have opening for Customer service and Technical support Candidate should be with Good to Excellent communication Candidate with International voice experience can apply Fresher can apply -Need good to Excellent Communication Interested candidate Call HR Jotishwari On 9110662600Or 9964080000 visit jobshop.ai to explore other open positions with us

Posted 1 week ago

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice For Technical & Customer Support SAlary Upto 6 LPA Call HR Arshiya On 7026112000 Or 9964080000 Job description We have opportunity for International voice proces _Night shift_ Technica Support Interested candidate Call HR Adeeba On 7975182651 Or 9964080000 We have opening for Customer service and Technical support Candidate should be with Good to Excellent communication Candidate with International voice experience can apply Fresher can apply -Need good to Excellent Communication Call HR Arshiya On 7026112000 Or 9964080000 visit jobshop.ai to explore other open positions with us

Posted 1 week ago

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Job Role: We are seeking enthusiastic and motivated individuals to join our team as Amazon International Voice Process Associates at Alorica. As a part of the customer service team, you will be the voice behind the Amazon brand, providing exceptional service to customers across various platforms. The role involves handling inbound calls, resolving queries, and delivering an outstanding customer experience. Shift Timing: This is a 24/7 voice process role, so candidates must be open to working in rotational shifts, including night shifts. Qualification: 10th or Any Graduate Salary: Fresher 18 to 22 Take Home+ Incentives Experience 25 to 30 Take Home+ Incentives Benefits: Night Shift Allowance One way cab ( Travel Allowance ) etc For More Details Please Call Bhuvana-7406034000 / 9964080000 or visit jobshop.ai to explore other open positions with us

Posted 1 week ago

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Job Role: We are seeking enthusiastic and motivated individuals to join our team as Amazon International Voice Process Associates at Alorica. As a part of the customer service team, you will be the voice behind the Amazon brand, providing exceptional service to customers across various platforms. The role involves handling inbound calls, resolving queries, and delivering an outstanding customer experience. For More Details Please Call keerthana-9513749000 or 9964080000 or visit jobshop.ai to explore other open positions with us Shift Timing: This is a 24/7 voice process role, so candidates must be open to working in rotational shifts, including night shifts. Qualification: 10th or Any Graduate Salary: Fresher 18 to 22 Take Home+ Incentives Experience 25 to 30 Take Home+ Incentives Benefits: Night Shift Allowance One way cab ( Travel Allowance ) etc For More Details Please Call keerthana-9513749000 or 9964080000 or visit jobshop.ai to explore other open positions with us

Posted 2 weeks ago

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Job Role: We are seeking enthusiastic and motivated individuals to join our team as Amazon International Voice Process Associates at Alorica. As a part of the customer service team, you will be the voice behind the Amazon brand, providing exceptional service to customers across various platforms. The role involves handling inbound calls, resolving queries, and delivering an outstanding customer experience. For More Details Please Call Ambika on 9110657487 or 9964080000 or visit jobshop.ai to explore other open positions with us Shift Timing: This is a 24/7 voice process role, so candidates must be open to working in rotational shifts, including night shifts. Qualification: 10th or Any Graduate Salary: Fresher 18 to 22 Take Home+ Incentives Experience 25 to 30 Take Home+ Incentives Benefits: Night Shift Allowance One way cab ( Travel Allowance ) etc For More Details Please Call Ambika on 9110657487 or 9964080000 or visit jobshop.ai to explore other open positions with us

Posted 2 weeks ago

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1.0 - 5.0 years

3 - 6 Lacs

Mangaluru

Work from Office

Sebamed India is a leading skincare brand that offers dermatologist-recommended products formulated with a pH of 5.5 to support the skin's natural protective barrier. As part of the global Sebamed brand, which originated in Germany over 50 years ago, Sebamed India provides a range of personal care products for skin, hair, and baby care. https://www.sebamedindia.com/ Job description TSM-MT-Mangaluru Location We have openings for the TSM-Modern Trade for the Brand-Sebamed for Mangalore Location. Work Location: Mangalore Candidates from Pharma, FMCG(Personal & Beauty care products) OTC, Personal & Beauty care Industry only please apply. Age not more than 32 years Detailed Responsibilities : Business Objectives : 1. To achieve volume and value objectives of the assigned territory within budget, time and policy parameters through efficient control of the network under charge 2. Executing the agreed strategic alliances with key outlets - Timely implementation and follow-ups for monthly activity/ promotions specific to outlet and chain. - Liasoning with Merchandising team for branding activities at stores 3. Operating all Schemes & Promotional Activities (Marketing & Sales) as per prior approvals and discussed during the monthly review meetings 4. Responsible for Controlling Dominant shelf space at the stores. 5. Managing health of distributor channel on a monthly basis 6. Assisting the Area Sales Manager at Sales forecasting Brand and SKU wise while looking at the Market Potential. 7. Training & Development of distributor sales team, providing timely feedback in the market & through monthly review and meetings.

Posted 2 weeks ago

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1.0 - 5.0 years

3 - 6 Lacs

Kozhikode

Work from Office

Sebamed India is a leading skincare brand that offers dermatologist-recommended products formulated with a pH of 5.5 to support the skin's natural protective barrier. As part of the global Sebamed brand, which originated in Germany over 50 years ago, Sebamed India provides a range of personal care products for skin, hair, and baby care. https://www.sebamedindia.com/ Job description TSM-MT-Kozhikode Location We have openings for the TSM-Modern Trade for the Brand-Sebamed for Kozhikode Location. Work Location: Kozhikode Candidates from Pharma, FMCG(Personal & Beauty care products) OTC, Personal & Beauty care Industry only please apply. Age not more than 32 years Detailed Responsibilities : Business Objectives : 1. To achieve volume and value objectives of the assigned territory within budget, time and policy parameters through efficient control of the network under charge 2. Executing the agreed strategic alliances with key outlets - Timely implementation and follow-ups for monthly activity/ promotions specific to outlet and chain. - Liasoning with Merchandising team for branding activities at stores 3. Operating all Schemes & Promotional Activities (Marketing & Sales) as per prior approvals and discussed during the monthly review meetings 4. Responsible for Controlling Dominant shelf space at the stores. 5. Managing health of distributor channel on a monthly basis 6. Assisting the Area Sales Manager at Sales forecasting Brand and SKU wise while looking at the Market Potential. 7. Training & Development of distributor sales team, providing timely feedback in the market & through monthly review and meetings.

Posted 2 weeks ago

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Job Discription **"Apply Once, Access the Best Call Center Jobs in Bangalore through JobShop!"** - Why limit yourself to one job opportunity? With JobShop, you can apply once and access call center roles from multiple leading companies in Bangalore. We partner with the best to offer competitive pay, excellent benefits, and career advancement for freshers and experienced professionals alike. - Start a fulfilling career in BPO with Indias largest recruitment network for call centers. Apply now and step into a brighter future! Job Details: 1. Process- Sky Suv (Upselling- Voice Process) Unlimited Of Incentives 2. Process- Sky TV (Customer Support- Voice Process) Qualification- 10, Puc, Any Graduate 3. Process- SKY Q (Semi Technical- Voice Process) Qualification- 10, Puc, Any Graduate Fresher/ Experience Location- Brookfield Fresher Salary-21 to 23TK (23CTC) Experience Salary-28 to 35TK (35CTC) Shifts: 5 days working, 2 days rotational off & rotational shift For More Details Call HR Muskan-9380964680 / 9964080000 or visit jobshop.ai to explore other open positions with us

Posted 2 weeks ago

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice For Technical & Customer Support SAlary Upto 6 LPA Call HR Adeeba On 7975182651 Or 9964080000 Job description We have opportunity for International voice proces _Night shift_ Technica Support Interested candidate Call HR Adeeba On 7975182651 Or 9964080000 We have opening for Customer service and Technical support Candidate should be with Good to Excellent communication Candidate with International voice experience can apply Fresher can apply -Need good to Excellent Communication Call HR Adeeba On 7975182651 Or 9964080000 visit jobshop.ai to explore other open positions with us

Posted 2 weeks ago

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0.0 - 5.0 years

3 - 4 Lacs

Gurugram

Work from Office

Greetings from People Staffing Solutions We are hiring for Customer Support Voice Process Location: Gurgaon Eligibility: Freshers and experienced both can apply. Fresher's salary: Upto 3.60 LPA + Upto 3500 incentives Experienced salary: Upto 4.80 LPA + Upto 3500 incentives Rotational shifts 5 days working, 2 days off Work from office Both side cabs facilities / cab reimbursement 4000 Fo get your interview schedule or more details, you can connect through call or WhatsApp with your HR team on the below-mentioned numbers. HR Nikita - 9717377166; HR Gauri - 8178803527 HR Deeya - 8851628393 HR Paras - 7827002178 HR Saloni - 8595962303 HR Pallav - 9871190213 HR Arpan - 7428871063 HR Saniya - 9315766488

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1.0 - 6.0 years

1 - 5 Lacs

Noida, Ghaziabad, New Delhi

Work from Office

HIRING FOR ONE OF THE LARGEST MNC'S PROCESS TYPE - INTERNATIONAL INBOUND BLENDED PROCESS LOCATION - GURUGRAM 5 DAYS WORKING ROTATIONAL SHIFTS ROTATIONAL OFFS CABS AVAILABLE IMMEDIATE JOINERS REQUIRED Sr. Recruitment Specialist HR Archit - 8860454587

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice For Technical & Customer Support SAlary Upto 6 LPA Call HR Adeeba On 7975182651 Or 9964080000 Job description We have opportunity for International voice proces _Night shift_ Technica Support Interested candidate Call HR Adeeba On 7975182651 Or 9964080000 We have opening for Customer service and Technical support Candidate should be with Good to Excellent communication Candidate with International voice experience can apply Fresher can apply -Need good to Excellent Communication Call HR Adeeba On 7975182651 Or 9964080000 visit jobshop.ai to explore other open positions with us

Posted 2 weeks ago

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Page 1 of 4

Exploring TSE Jobs in India

The Technical Support Engineer (TSE) job market in India is thriving with opportunities for individuals skilled in providing technical assistance to customers. TSE professionals play a crucial role in ensuring customer satisfaction by troubleshooting and resolving technical issues promptly.

Top Hiring Locations in India

  1. Bangalore
  2. Hyderabad
  3. Pune
  4. Chennai
  5. Mumbai

Average Salary Range

The average salary range for TSE professionals in India varies from ₹3,00,000 per annum for entry-level positions to ₹10,00,000 per annum for experienced professionals.

Career Path

In the field of TSE, a typical career path may progress from a Junior Support Engineer to a Senior Support Engineer, then to a Team Lead, and finally to a Support Manager.

Related Skills

Apart from technical support expertise, TSE professionals are often expected to have skills in customer service, problem-solving, communication, and knowledge of relevant software and systems.

Interview Questions

  • What is technical support and why is it important? (basic)
  • Can you explain a complex technical issue you resolved in the past? (medium)
  • How do you handle irate customers in a technical support scenario? (medium)
  • What tools do you use for remote troubleshooting? (basic)
  • How do you prioritize multiple customer issues? (medium)
  • Explain the difference between hardware and software support. (basic)
  • How do you stay updated with the latest technology trends? (medium)
  • Describe a time when you exceeded customer expectations. (medium)
  • How do you document technical issues and resolutions? (basic)
  • What is your approach to training customers on using new software? (medium)
  • How do you handle a situation where you don't know the answer to a technical question? (medium)
  • Explain the importance of SLAs in technical support. (basic)
  • How do you ensure data security while providing remote support? (medium)
  • Can you walk us through your troubleshooting process? (medium)
  • Describe a challenging technical issue you faced and how you resolved it. (medium)
  • How do you handle escalations from junior support engineers? (medium)
  • What metrics do you think are important to measure in technical support? (basic)
  • How do you handle a high volume of support tickets? (medium)
  • Explain the role of feedback in improving technical support processes. (basic)
  • How do you approach continuous learning in the field of technical support? (medium)
  • Describe a time when you had to collaborate with other teams to resolve a technical issue. (medium)
  • How do you ensure quality assurance in technical support? (medium)
  • What steps do you take to troubleshoot network connectivity issues? (medium)
  • Can you explain the difference between Level 1 and Level 2 support? (basic)
  • How do you handle a situation where a customer is not satisfied with the resolution provided? (medium)

Closing Remark

As you prepare for TSE roles in India, remember to showcase your technical expertise, problem-solving skills, and customer-centric approach during interviews. With the right preparation and confidence, you can excel in the dynamic field of technical support engineering. Good luck!

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